Best Price Guarantee on HotelClub
You can relax when booking your next trip on HotelClub – you’re backed by our Best
That’s right - Because we spend a lot of time making sure we’re offering the
best hotel deals online, we’re willing to put money on it!
Guarantee: If you book and pay for a qualifying hotel room rate on the HotelClub website, and then find the same room type, in the same hotel, for the same dates, at a lower price on a website other than www.hotelclub.com or www.ratestogo.com online, after taxes and fees, we'll refund the difference.
I’ve found a lower rate, how do I claim?
To claim this Guarantee, you must send an
email to our customer service centre and include the following details:
- Your booking ID with HotelClub;
- The link to the website where you found the cheaper rate(s); and
- The rate(s) provided by that website.
What’s the deadline to submit my claim?
How is the refund processed if approved?
- We will process the refund directly to the credit card you provided at the time
of your booking in the same currency as the booking. The refund will usually appear
on your credit card statement within 7-10 business days.
Guarantee Terms and Conditions:
- The Guarantee applies only to online rates available to the general public. It does
not apply to membership, corporate rates or special discounted rates.
- The Guarantee does not apply to hotel rooms booked through or in combination with
frequent stay, loyalty, points or other reward type programs, rooms booked through
coupon promotions, won through contests or sweepstakes or transferred, or rooms
booked on websites that do not allow you to see the name of the hotel until your
reservation is complete (such as Hotwire and Priceline).
- The Guarantee applies to bookings for the rate for hotel room nights only. Bookings
for promotional packages, deals, or bundles that may include additional inclusions
such as parking, meals, or entertainment are not eligible.
- HotelClub reserves the right to refuse any claims that cannot be verified, are submitted
after 24 hours from the time you booked or for which you have provided incomplete
or inaccurate information.
- HotelClub will not be liable for the payment of any refunds under the Guarantee
with respect to rates loaded in error by HotelClub or any printing, typographical,
administrative or technological errors in any materials relating to rates backed
by the Guarantee.
- These Guarantee Terms and Conditions include and incorporate by reference all of
the Terms and Conditions on the website including but not limited to the Terms of
use, the Booking Terms and Conditions and Membership Terms and Conditions and constitute
the entire understanding between you and HotelClub relating to your hotel booking.
- Void where prohibited by law. HotelClub reserves the right to modify or cancel the
Guarantee at any time without prior notice. Any modification will be effective upon
the posting of modified Guarantee Terms and Conditions on the HotelClub website.
Any cancellation will be effective upon removal of references to the Guarantee and
the Guarantee Terms and Conditions from the HotelClub website.