Member Rewards Terms and Conditions
Effective: 1 September 2011
- Membership Responsibilities
- Earning Member Rewards for Confirmed Bookings
- Membership Tier
- Expiry of Member Rewards
- Other ways to earn Member Rewards
- Redeeming Member Rewards
- Changes to Membership Terms and Conditions
- Personal Information
1.1. These Membership Terms and Conditions form the basis of HotelClub Rewards. They are intended to protect both Members and HotelClub. It is the Member's responsibility to read and understand them.
1.2. These Membership Terms and Conditions are effective as at the date specified above and may be amended by HotelClub from time to time. The current Terms and Conditions are those available at this website.
1.3. Every Member is bound by these Membership Terms and Conditions.
2.1. “Check-In Date” means the day on which a Member checks-in at the Hotel for a Confirmed Booking.
2.2. “Check-Out Date” means the day on which a Member checks-out at the Hotel for a Confirmed Booking.
2.3. "Confirmed Booking" means a Hotel booking completed via the HotelClub Website including a Last Minute Booking.
2.4. “Hotel” means any type of accommodation available to be booked on the HotelClub Website.
2.5. “HotelClub Rewards” means the membership program operating on the HotelClub Website in accordance with these Membership Terms and Conditions.
2.6. “HotelClub Website” means www.Hotelclub.com and any respective sub-sites.
2.7. "Last Minute Booking" means any Hotel booking made and confirmed within 28 days of your Check-In Date which requires you to pay either (i) a deposit to HotelClub and the balance to the Hotel on the Check-In Date or (ii) in full at the time of the booking on the HotelClub Website.
2.8. “Member” means a person who has applied and been accepted to be a member of HotelClub Rewards.
2.9. “Member Rewards” are the base units of measurement in HotelClub Rewards. Currently, the value of 1 (ONE) Member Reward = 1 (ONE) US Dollar.
2.10. “Membership Account” means an account created by HotelClub for a Member by request that can be accessed using a Membership Log-in and password from the HotelClub Website in accordance with these Membership Terms and Conditions.
2.11. “Multiple Rooms” means a Member has booked more than one room or one room type in a single booking paid for in one transaction;
2.12. “Total Cost of Booking” means in the case of Confirmed Bookings excluding Last Minute Bookings, the amount charged to a Members’ credit card inclusive of tax where applicable and in the case of Last Minute Bookings, the total cost of the Hotel which will either be (i) the deposit paid to HotelClub and charged to the Members’ credit card plus the balance of the total cost to be paid to the Hotel on arrival or (ii) the total cost of the Hotel charged to Members’ credit card with no balance payable to the Hotel on arrival.
3.1. Membership to HotelClub Rewards is open to any individual of 18 years of age and above.
3.2 Persons wishing to become Members may apply for Membership on the HotelClub Website or through certain third-party partner sites, and agree to be bound by these Membership Terms and Conditions.
3.3. Membership commences upon acceptance of the Membership application by HotelClub. HotelClub reserves the right to reject any application for Membership.
3.4. It is the Member’s responsibility to ensure that their Membership Log-in and PIN are kept secure.
3.5. Each Member may only have one Membership Account. Membership in HotelClub Rewards is not transferable.
3.6. HotelClub reserves the right to terminate any Member from further participation in the HotelClub Rewards Membership Program and revoke all Member Rewards accrued by the Member at any time without notice.
3.7. Members may leave HotelClub Rewards at any time by submitting written notification. HotelClub will cancel the relevant Membership Account and all accumulated Member Rewards in that Membership Account will immediately expire. Membership will terminate automatically upon the death of the Member and Member Rewards earned but not redeemed at the time of death, will be automatically forfeited.
4. Member Responsibilities
4.1. Members must not:
(a) act in any way which breaches these Membership Terms and Conditions; or
(b) abuse or misuse HotelClub Rewards, any Member Rewards or services accorded to the Member as a result of Membership including by:
(i) engaging in illegal or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information, or making a misrepresentation to HotelClub; or
(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Member Rewards other than in accordance with these Terms and Conditions.
4.2. Each Member is responsible for regularly checking their Membership Account and must notify HotelClub of any omissions, incorrect entries or other discrepancies within twelve months of the applicable Confirmed Booking.
5. Earning Member Rewards for Confirmed Bookings
5.1. Member Rewards will be calculated on the Total Cost of Booking.
|Example of Confirmed Booking excluding Last Minute Booking:|
|Total Cost of Booking
|Paid by Members’ credit card||$100|
Member Rewards Earned $100 x 4% = Member Rewards 4.0
|Example of Last Minute Booking with only deposit payable:|
|Total Cost of Booking||$100|
|Paid by Members’ credit card
|Balance payable on Check-In Date||$90|
|Member Rewards Earned $100 x 4% = Member Rewards 4.0|
5.2. Members will not earn any Member Rewards on any amount of a Confirmed Booking that was paid in full or in part by Member Rewards, for example:
|Total Cost of Booking
|Paid by Members’ credit card
|Paid by accrued Member Rewards
Member Rewards Earned $80 x 4% = Member Rewards 3.2
|Total Cost of Booking||$100|
|Paid by Members’ credit card
|Paid by accrued Member Rewards
|Member Rewards Earned $0 x 4% = Member Rewards 0|
5.3. Each time a Confirmed Booking is made, any amount of Member Rewards pending for that booking will appear in the “My Club” section of the Membership Account under the heading "Pending Balance". The “Pending Balance” sets out the total estimated amount of Member Rewards earned but not received.
5.4. The Member Reward amount earned for each Confirmed Booking will be credited into the Membership Account one (1) day after the Check-In Date for that Confirmed Booking. On this date, the Member Rewards earned will be transferred into the Membership Account and appear in the “My Club” section under the heading “Current Account Balance”.
5.5. In the event that the Member does not check-in to the Hotel or cancels the Confirmed Booking, then no Member Rewards will be accrued for the ‘no show’ or cancelled Confirmed Booking and neither the “Pending Account Balance” nor “Current Account Balance” will show any new Member Rewards.
6. Membership Tiers
6.1. There are three Membership tiers in HotelClub Rewards. The entry level is Silver. Members may progress to the higher tiers – Gold and Platinum – by making Confirmed Bookings in accordance with the following:
(a) Silver Club Member: Upon signing up as a HotelClub Rewards Member, a Member will become a Silver Club Member. The Member will earn Member Rewards on their first and second Confirmed Bookings calculated at a rate of 4%.
(b) Gold Club Member: A Silver Member will become a Gold Club Member when they have made at least 2 Confirmed Bookings within the last 24 months from today. Upon attaining Gold Club Member tier, the Member will then earn Member Rewards on their third, fourth, fifth and sixth Confirmed Bookings calculated at a rate of 5%.
(c) Platinum Club Member: A Gold Member will become a Platinum Club Member when they have made at least 6 Confirmed Bookings within the last 24 months from today. Upon attaining Platinum Club Member tier, the Member will then earn Member Rewards on their seventh and subsequent Confirmed Bookings calculated at a rate of 7%.
6.2. Maintaining Membership tier
(a) Membership tier will be calculated based on the number of Confirmed Bookings a Member has made within the last 24 months from today.
(b) Increase in Membership tier: Membership tier will be increased 1 day after the Check-In Date of the Confirmed Booking required to attain a different tier provided that the Member has checked-in to the Hotel and has not cancelled the Confirmed Booking.
(c) Decrease in Membership tier: If a Member has not made the required number of Confirmed Bookings to maintain their existing status, then their Membership tier will decrease to a lower tier based on the number of Confirmed Bookings made within the last 24 months from today.
(d) Any change in your Membership Tier will not have any impact on the date of expiry of any accrued Member Rewards which will expire in accordance with clause 7 of these Membership Terms and Conditions.
7. Expiry of Member Rewards
7.1. Except as otherwise provided in these Membership Terms and Conditions, all Member Rewards will expire 24 months after the Check-In Date of the Members’ last Confirmed Booking or last activity using Member Rewards, whichever is the later. Expired Member Rewards cannot be used.
7.2. The 24 month period starts from the Check-In Date of the Member's last Confirmed Booking. For example - A Member has 2 bookings with Check-In Dates of August 23 and November 12. The 24 month period commences on November 12. If the Member then makes a Confirmed Booking which has a check out date of December 4, the 24 month period starts again, from December 4.
8. Other ways to earn Member Rewards:
8.1. HotelClub may periodically conduct promotions which offer and allocate Member Rewards to Members. The Member Rewards derived from HotelClub promotions may expire according to the terms of each individual promotion but otherwise will expire in accordance with clause 7 of these Membership Terms and Conditions. This will not affect Member Rewards earned via Confirmed Bookings.
9. Redeeming Member Rewards
9.1. Member Rewards may be used as soon as they have been credited to Member's "Current Account Balance". The Member can start using their Member Rewards to pay for all or part of their future Hotel bookings with HotelClub as soon as they have accumulated a minimum of 1 (ONE) Member Reward in their ‘Current Account Balance’.
9.3. If you make a Multiple Room booking and you choose to use your Member Rewards, your Member Rewards will be deducted from the Total Cost of the Hotel. Member Rewards applied to Multiple Room bookings cannot be selectively applied to any one selected room but are applied to the overall Total Cost of the Hotel. In this event, if you subsequently cancel one or more rooms in the Multiple Room booking, and if you are entitled to a refund, then the amount refunded to you on your credit card will be the cost of the particular room cancelled less the amount of Member Rewards proportionately applied across all rooms which will be refunded to your Membership Account.
9.3.1. For example, if a Member booked two rooms at a total cost of US$300, where room A costs US$100 and room B costs USD$200 and had a Current Account Balance of 30 Member Rewards which the Member chose to redeem, the Member Rewards would be automatically applied as follows:
- Total amount paid by Member on credit card US$270 and by Member Rewards 30.
- In the event of any cancellation and entitlement to refund, the Member would receive for Room A, $90 refund on credit card and 10 Member Rewards refunded and for Room B, $180 refund on credit card and 20 Member Rewards refunded.
9.4. If a Member chooses to pay for all or part of the booking with Member Rewards, then the Member Rewards are deducted from the Membership Account balance immediately after the reservation becomes a Confirmed Booking and the Member’s ‘Current Account Balance’ will be updated.
9.5. If you cancel a Confirmed Booking paid in part by Member Rewards, the Member Rewards used for the Confirmed Booking will be reaccredited to your Member Account with their original expiration date. Member Rewards cannot be used to pay or offset any cancellation fee.
9.6. All bookings and cancellations are governed by the HotelClub Booking Conditions and any separate hotel cancellation policies that may apply.
9.7. Member Rewards may not be transferred, exchanged or redeemed for cash.
10. Changes to Membership Terms and Conditions
10.1. HotelClub may change the Member program rules or program benefits from time to time with or without prior notice. These changes may affect the value of Member Rewards already accumulated.
10.2. HotelClub also reserves the right to terminate the program, or any part thereof, in any jurisdiction, at any time with or without notice, even though such termination may affect the right to accumulate Member Rewards or redeem Member Rewards. HotelClub is not liable to Members in any way for any value or benefits Members may lose as a result of any changes made to the program.
10.3. It is the responsibility of Members to check the website regularly for any changes to the Terms and Conditions of HotelClub Membership Program. Continued use of the program by the Member will be deemed as acceptance of the current Terms and Conditions.
11. Personal Information
12.1. HotelClub acknowledges that certain laws imply terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded. Except as provided in any law which cannot lawfully be excluded or modified by agreement, HotelClub and any of their officers, employees or agents are not liable for any loss or claim of any kind (including, without limitation, consequential or economic loss or loss of profits) with respect to the breach of any of these Membership Terms and Conditions by any person; or for any death or injury or consequential loss or damage arising from the supply or redemption of HotelClub Member Rewards or any other Member benefits save to the extent that such loss or claim arises from negligence or willful misconduct of HotelClub or any of their officers, employees or agents.
13.1. These Membership Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. By becoming a HotelClub Rewards Member you submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.
13.2. Nothing in these Membership Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify any statutory consumer guarantees or any implied condition or warranty the exclusion of which would contravene any statute or cause any part of these Membership Terms and Conditions to be void (“Non-Excludable Guarantees”). Subject to the limitations in the preceding sentence, HotelClub excludes all conditions, warranties and terms implied by statute, general law or custom in relation to all services, information and other material provided or intended to be provided through this Site. Except for liability in relation to Non Excludable Guarantees, HotelClub (including its officers, employees and agents) excludes all liability whether arising in tort (including without limitation negligence), contract or otherwise, for any personal injury or any other loss or damage (including without limitation loss of opportunity or loss of profits) whether direct, indirect, special or consequential, arising in any way out of the use of this Site.
13.3. If part or all of any clause of these Membership Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Membership Terms and Conditions will continue to have full force and effect.