This was a fabulous hotel! The staff is very courteous and will try to accommodate as best they can. The reason I gave this a 4 instead of 5 star rating is that we asked about New Years party information and two concierges did not get back to us.
Thank goodness my brother made plans for us at his hotel. Otherwise, this hotel is beautiful, in a great location and rooms were very spaceous. They also have wonderful turndown service!
Hotel features (5 = best, 1 = worst):
Long walk from hotel
We found a great restaurant in Chelsea called Carta Azul. 14th and 6th streets. The hotel recommends Dos Caminos or Rosa Mexicana but Carta Azul exceeds both of these restaurants by far!