Norfolk Hotel Birmingham

2 stars
View map of 267 Hagley Road, Birmingham, B169NA

Hotel Overview

Reviewer score
2.9
out of 5
13 reviews
Staff were polite&friendly but

Staff were polite&friendly but hotel is in bad need of a refurb...the rooms are clean but... See full review

  • Anonymous
  • 14 Feb 2011
This hotel has improved greatly

This hotel has improved greatly in the year since I last stayed there, with redecorated foyer and... See full review

  • Oliver
  • 6 Dec 2009
The Norfolk Hotel Birmingham, situated on a main route into the city centre is a convenient choice of accommodation for those visiting the UK's second largest city. Guests can either walk the short distance or take a short bus trip Broad Street and visit popular tourist attractions such as Birmingham Museum and Art Gallery and Birmingham Symphony Hall. The NIA (National Indoor Arena) is also easily accessible from the hotel.
General

A currency exchange, parking facilities, laundry services and dry cleaning facilities are offered at the Norfolk Hotel Birmingham. Business guests are well catered for with meetings and conference rooms available, plus wireless Internet access.



Location

As well as being on the doorstep of all major city amenities, the Norfolk Birmingham is located in the the leafy suburb of Edgbaston - home to Birmingham Botanical Gardens, and Warwickshire County Cricket Club. Transport links are excellent, with major motorways easily accessible and Five Ways rail station only a few minutes away on foot.

Dining

A hot and cold buffet breakfast is served at the Norfolk Hotel, as well as a full a la carte menu and comprehensive wine list. The 'Edgbaston' bar with Sky Sports shown on a big screen is popular with guests and locals alike.
Rooms

Ensuite bathrooms, tea and coffee making facilities, satellite TV and hairdryers are offered as standard in guest rooms.

Norfolk Hotel Birmingham Rooms

Standard Double Room
Room with one Double bed. Room offers Alarm clock, Bathroom amenities, Color TV, Disabled facilities, Ensuite / Private bathroom, Hairdryer, Heating, Internet access, Iron / Ironing board, Kettle, Laundry service, Non-smoking rooms, Radio, Tea and coffee making facilities, Telephone and Voicemail.
Standard Single Room
The bedding option for the room is one single bed. Room offers Alarm clock, Bathroom amenities, Color TV, Disabled facilities, Ensuite / Private bathroom, Hairdryer, Heating, Internet access, Iron / Ironing board, Kettle, Laundry service, Non-smoking rooms, Radio, Tea and coffee making facilities, Telephone and Voicemail.

Amenities

  • WiFi
  • Free parking
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Elevators
Dining
Bar/Lounge
Restaurant
Room service
Services
Business centre
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Recommendations for you

Customers who viewed Norfolk Hotel Birmingham also booked these hotels.

Reviewer score 3.5 out of 5
Reviewer score 4.0 out of 5
Reviewer score 4.7 out of 5

Hotel Map

52.4718 -1.9429
Area served
Birmingham.
Nearby airports
Birmingham International Airport.
Area description
Norfolk Hotel Birmingham is ideally located just 10 minutes from Birmingham city centre. Local attractions within Birmingham and the surrounding area include Cadbury World, the Sealife Centre and Jewellery Quarter.

Nearby points of interest

  • Birmingham Botanical Gardens and Glasshouses: 1 km
  • Crescent Theater: 2 km
  • Edgbaston: 2 km
  • NIA Birmingham: 2.1 km
  • National Sea Life Center: 2.2 km
  • Winterbourne House and Garden: 2.3 km
  • Symphony Hall: 2.4 km
  • Brindleyplace: 2.4 km
  • International Convention Center: 2.4 km
  • Barber Institute of Fine Arts: 2.5 km
  • University of Birmingham: 2.6 km
  • Hall of Memory: 2.6 km
  • The Pen Museum: 2.6 km
  • Birmingham Museum & Art Gallery: 2.8 km
  • Alexandra Theatre: 2.9 km
  • Birmingham Botanical Gardens and Glasshouses: 1 km
  • Crescent Theater: 2 km
  • Edgbaston: 2 km
  • NIA Birmingham: 2.1 km
  • National Sea Life Center: 2.2 km
  • Winterbourne House and Garden: 2.3 km
  • Symphony Hall: 2.4 km
  • Brindleyplace: 2.4 km
  • International Convention Center: 2.4 km
  • Barber Institute of Fine Arts: 2.5 km
  • University of Birmingham: 2.6 km
  • Hall of Memory: 2.6 km
  • The Pen Museum: 2.6 km
  • Birmingham Museum & Art Gallery: 2.8 km
  • Alexandra Theatre: 2.9 km
  • O2 Academy Birmingham: 2.9 km
  • Victoria Square: 2.9 km
  • Museum of the Jewellery Quarter: 3 km
  • Electric Cinema: 3 km
  • Birmingham Town Hall: 3 km
  • Birmingham Hippodrome: 3.1 km
  • Birmingham Back to Backs: 3.1 km
  • Birmingham New Street Station: 3.1 km
  • St. Phillip's Cathedral: 3.2 km
  • Edgbaston Cricket Ground: 3.2 km
  • Midlands Arts Center: 3.3 km
  • St. Martin in the Bull Ring: 3.4 km
  • Moor Street Railway Station: 3.5 km
  • Cannon Hill Park: 3.7 km
  • Digbeth: 3.7 km
  • The Giant Screen at Millenium Point: 4.1 km
  • Thinktank Planetarium: 4.1 km
  • Aston University: 4.1 km
  • Aston: 5 km
  • Cadbury World: 5 km
  • Aston Hall: 6 km
  • Birmingham City University: 6.1 km
  • Great Barr: 9.2 km
  • Erdington: 9.4 km
  • Castle Bromwich: 11.8 km
  • Birmingham Delta Force Paintball-Beechwood: 14.9 km
  • NEC Birmingham: 15.4 km
  • National Motorcycle Museum: 16.2 km
  • Chamberlain Square: 5,565.1 km

Dining

Rooms
Renovation is being carried out in some parts of the hotel. We apologise for any inconveninece this may cause.

Hotel Policies

Check-in:
14:00
Check-out:
11:00

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Norfolk Hotel Birmingham

Overall score

2.9 / 5
5.01.0
13 out of 13
Amenities:
2.2
Cleanliness:
2.2
Hotel staff:
2.6
Comfort:
1
Location:
3.4
Value:
3.2

85% would recommend to a friend.

Sort by:
Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
Dobs
Business
Teesside
19 Feb 2013

Horror experience.

I would not recommend this Hotel under any circumstances unless you don't mind staying in a hotel with streaming damp, paper hanging off the walls, surly staff, watching some rather unsavoury guests drinking in the car park at 8am, being disturbed by 'hoodies' in the night making noise! It really was that bad. We were told we had to pay for a breakfast when it was already paid for. We have stayed at this hotel in the near past and it is a real shame to see it go down the tubes as it has. They will not get another penny out of me, sorry Norfolk I just don't know how you dare charge,

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Birmingham, being a large city has all the attractions you would expect.

Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
Badger
Business
Norfolk
11 Jul 2012

Unclean

We booked in were directed to the lift, the corridors were filthy with wall paper falling off the walls the carpets were patched with tape which was pealing away and dangerous. On entering the room we found that the curtain was just hanging and could not be drawn, the ensuite was in a cupboard and grimy with mould - we simply walked out and left the hotel we could not spend a night there

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Norfolk Hotel Birmingham

Reviewer score

4
5.01.0
Anonymous
Business
Not Provided
14 Feb 2011

Staff were polite&friendly but

Staff were polite&friendly but hotel is in bad need of a refurb...the rooms are clean but desperately need updating..however good location for birmingham and free parking.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
No rating
Location:
4
Value:
3
Trip purpose:

Business

Review of Norfolk Hotel Birmingham

Reviewer score

4
5.01.0
Oliver
Business
Not Provided
6 Dec 2009

This hotel has improved greatly

This hotel has improved greatly in the year since I last stayed there, with redecorated foyer and bar. The renovation will in time extend to all the rooms. Also the standard of cleanliness has improved markedly - I now rate it 'average' but before it would have been 'bad'. It clearly was once a good hotel but the tide of fashion has moved into central Birmingham leaving the Norfolk and other hotels along Hagley Road behind. It offers good value, a filling full English breakfast, friendly service, and a bus stop right out the front for direct access to city centre locations. And the new owners are committed to raising standards.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
No rating
Location:
4
Value:
4
Trip purpose:

Business

Review of Norfolk Hotel Birmingham

Reviewer score

4
5.01.0
Anonymous
Business
Not Provided
5 Dec 2009

On the positive side, renovated

On the positive side, renovated rooms are clean and ok, though really cold now as the heating is too small for a double room, and its sometimes hard to get hot water from the shower. Very helpful staff, and close to the busstops. However, if you are unlucky to get a room that hasnt been renovated. Its a horrible first experience n you will have to ask to change your room. But whichever you eventually stay in u'll have to make do with the faults (TV remote, no intercom, heating....) All put together, u pay for what you get. Nice and cheap. Not as bad as i'd read previous reviews and has the potential to improve after renovations are complete..

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
No rating
Location:
4
Value:
4
Trip purpose:

Business

Review of Norfolk Hotel Birmingham

Reviewer score

2
5.01.0
Anonymous
Business
Not Provided
29 Nov 2009

Having seen the very promising

Having seen the very promising images of this hotel on the internet, I was extremely disappointed to discover the small, shabby and smelly room I was first given. To get there, I had to use a corridor which looked like a building site, with both carpets and ceilings removed, and the walls in need of repair. Following my complaint to the reception, I was given another room which was just fine, although the decoration dated from the 1960s/70s. So so so so different from the nice images on the site - I could not believe it. I will definitely avoid this hotel at all costs in the future. I met other customers who had the same unpleasant experience.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
No rating
Location:
3
Value:
3
Trip purpose:

Business

Review of Norfolk Hotel Birmingham

Reviewer score

3
5.01.0
Anonymous
Business
Not Provided
26 Nov 2009

Hotel could do with some renovation.

Hotel could do with some renovation. Reception and lobby have been upgraded, bedrooms and bathrooms need the same attention as the reception area. I understand this will happen but progress seems slow. Very poor shower water pressure and difficult to adjust it. Ok for the price but if you are expecting more this is not the hotel for you

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
No rating
Location:
3
Value:
3
Trip purpose:

Business

Review of Norfolk Hotel Birmingham

Reviewer score

4
5.01.0
Marvin
Business
Not Provided
9 Oct 2009

The Norfolk Hotel is a work in

The Norfolk Hotel is a work in progress as they are still carrying out buliding work etc. The room was a good size. Did not like 2 single beds joined together to make a double. The reception staff were a bit slow. But for the price the Norfolk hotel is great value for money. I looked at a number of reviews before we stay at the Norfolk Hotel and none of them were good. I am pleased to say that the facilities have improved. But there is still a long way for them to go before it up to standard. The new feel and look of the hotel is impressive and once they have completed the renovation I am sure that it will be a nice place to stay. I am sure that I would stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
3
Comfort:
No rating
Location:
3
Value:
4
Trip purpose:

Business

Review of Norfolk Hotel Birmingham

Reviewer score

3
5.01.0
Anonymous
Business
Not Provided
16 Sep 2009

The first room I was offered:

The first room I was offered: the bed sank in the middle, so I slept accross at the other end of the bed. I found out the following morning that the batten underneath was broken. However, the second one was much better and I have no complaints, except that the toilet/bathroom wall needed to be washed down a occassionally to remove body fluid marks.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
No rating
Location:
3
Value:
3
Trip purpose:

Business

Review of Norfolk Hotel Birmingham

Reviewer score

3
5.01.0
Peter
Business
Not Provided
28 Jun 2009

Dreadful Hotel. Reception and

Dreadful Hotel. Reception and downstairs areas acceptable, but room was smelly and dirty and not decorated for about 20 years. We asked for a swap but the new room was not much better. Shower had smelly drains and water was scalding hot and not adjustable. Breakfast was poor. Major gripe was that nobody really seemed to care, or tried at all to make things better. Worst place I have ever stayed. Need bulldozing.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
2
Comfort:
No rating
Location:
4
Value:
2
Trip purpose:

Business

Back to menu Return to top