US$65 Avg/night
Rate based on Check-in 8 Jul 2015 Check-out 9 Jul 2015

SilverOaks Resort Heritage

4 stars
View map of 349 Fenton Street, Rotorua, Rotorua, 0

Hotel Overview

SilverOaks-Resort-Heritage-Pool
Reviewer score
3.4
out of 5
54 reviews
The previous reviews are misleading

My wife and I booked the Silver Oaks Heritage then read the reviews. Frankly we were very concerned... See full review

  • Geoff L.
  • 5 May 2015
Last minute deal

It filled a need as a last minute motel. It was comfortable with all amenities. See full review

  • adrian h.
  • 6 Apr 2015
The SilverOaks Resort Heritage is an ideal venue for both business and leisure travellers.
General

Five multi-purpose meeting rooms suitable for functions, conferences, board meetings, weddings and banquets are available for guests. Other facilities include a heated swimming pool, a mini golf course and a floodlit tennis court.



Location

The SilverOaks Resort Heritage is situated on Fenton Street, only one kilometre from the Rotorua city centre and within walking distance of the famous Whakarewarewa Thermal Area, the Maori Arts & Crafts Centre, Arikikapakapa Golf Course and the Rotorua Racecourse.



  • 1 km to the City centre
Dining

The Scotch Poacher Restaurant and Bar is where the guests can dine and relax while staying at this resort.
Rooms

The resort offers 41 well appointed units equipped with host of modern facilities.

SilverOaks Resort Heritage Rooms

Standard
The room offers one queen bed and two single bed with shower, comfortable chairs, TV, digital TV, tea/coffee making facilities, work station, heating, fan, security, kitchen facilities, hair dryer, iron and ironing board.
One Bedroom
The room offers one queen bed and two single bed with shower, comfortable chairs, TV, digital TV, tea/coffee making facilities, work station, heating, fan, security, kitchen facilities, hair dryer, iron and ironing board.
Studio Spa Room
queen and single bed, private self filling spa pool, and ensuite with shower

Amenities

  • Free internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Activities
Outdoor pool
Fitness centre or spa
Tennis
Dining
Bar/Lounge
Restaurant
Room service
Services
Business centre
Laundry service
Tour desk
Meeting/Banquet facilities
Conference facilities
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Service dogs allowed
Accessible parking
Public areas wheelchair accessible for disabled
Handicapped parking

Recommendations for you

Customers who viewed SilverOaks Resort Heritage also booked these hotels.

Reviewer score 3.5 out of 5
Reviewer score 4.4 out of 5
Reviewer score 3.7 out of 5

Hotel Map

-38.1556 176.2534
Area served
Rotorua.
Nearby airports
Rotorua International Airport.
Area description
Quality Resort Heritage is ideally located within walking distance to Te Puia and the Rotorua Golf Course.

Nearby points of interest

  • Whakarewarewa Hot Springs: 0.8 km
  • Te Puia: 0.9 km
  • Polynesian Spa: 2 km
  • Rotorua Arts Village: 2 km
  • Kawaha Point: 5.5 km
  • Rainbow Springs Kiwi Wildlife Park: 5.9 km
  • Gondola Cableway: 6 km
  • Agrodome: 9.4 km
  • Brunswick Park: 11.7 km
  • Lake Tarawera: 12.1 km
  • Hamurana: 13.5 km

Hotel Policies

Check-in:
13:00
Check-out:
10:00

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for SilverOaks Resort Heritage

Overall score

3.4 / 5
5.01.0
54 out of 54
Amenities:
3.1
Cleanliness:
3.4
Hotel staff:
3.6
Comfort:
2.7
Location:
3.9
Value:
3.5

74% would recommend to a friend.

Sort by:
Review of SilverOaks Resort Heritage

Reviewer score

4
5.01.0
Geoff L.
Business
N/A
5 May 2015

The previous reviews are misleading

My wife and I booked the Silver Oaks Heritage then read the reviews. Frankly we were very concerned about staying here. But when we checked in we were very surprised and delighted to find the room we were given was of a very high standard of cleanliness and a high level of amenities including a comfortable and spacious living/dining area, full cooking facilities, average bathroom, but very comfortable beds with new linen, new flat screen TV with limited Sky programs though but a fantastic mineral spa with our room. The heating in the room was excellant which given it was down to 6 degrees in Rotorua we felt very comfortable all night. The Manager John was 100 attentive and made us feel very welcome. After one night we decided to rebook for another due to the comfort and cleanliness of our room. John was negotiable in the room rate which was completely unexpected as we had booked and paid our first night through the internet. We both agree to recommend John and his Silver Oaks Heritage motel to any discerning potential guest.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Review of SilverOaks Resort Heritage

Reviewer score

2
5.01.0
Greg F.
Business
N/A
10 Apr 2015

Very disappointed

I was very disappointed with the condition of the motel especially as it's rated four star. The whole place is coming apart. The wet area's are full of mould and smell of such and are rotting away. Lights and extractor fans did not work. TV remote was missing ( although when we asked for one, we were given one ) I don't believe the motel should have even the two star rating as in the AA accommodation guide. On the brighter side the receptionist was most helpful and did her very best.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
4
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Review of SilverOaks Resort Heritage

Reviewer score

4
5.01.0
adrian h.
Business
Sydney
6 Apr 2015

Last minute deal

It filled a need as a last minute motel. It was comfortable with all amenities.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of SilverOaks Resort Heritage

Reviewer score

1
5.01.0
rutibamba
Business
N/A
13 Feb 2015

disappointing

Really disappointed. This place is run down. Room needs a repaint and the bathroom needs redone completely. Dusty, cracked shower head, stained plastic shower, furniture covered in stains and marks. Definitely not the 3.5 stars it claims to be. The wifi is only available in certain hotspots, not in your room. Stayed at a nearby motor inn last time and had much better value for money. Won't stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
3
Comfort:
2
Location:
2
Value:
1
Trip purpose:

Business

Review of SilverOaks Resort Heritage

Reviewer score

1
5.01.0
Neil
Business
prestons
16 Jan 2015

The worst hotel I have ever booked

The first impression of the hotel was not very good. When we entered the room it was the worst thing I have ever booked to stay in. I DID NOT STAY THERE - MY MONEY was wasted. I checked out within hours of checking in.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Review of SilverOaks Resort Heritage

Reviewer score

4
5.01.0
Levonne
Business
N/A
14 Jan 2015

Relaxing family holiday

We had a spacious 1 brm apartment. Having a heated pool and mini putt at your front door was very handy for the kids and the spa was relaxing for the adults. We would stay here again when we holiday in Rotorua again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

Pick up Attraction flyers from your motel, they usually offer discounts.

Review of SilverOaks Resort Heritage

Reviewer score

2
5.01.0
Heva
Business
Kerikeri
12 Jan 2015

Family trip with grandchildren

Stayed at this motel in the 1980's & the unit we were in looked as though it has no maintanence done since then. I would not recommend this motel to anyone. The linen was clean, although some of the blankets & towels had holes in them. The curtain in the kitchen was disgusting.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
3
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Review of SilverOaks Resort Heritage

Reviewer score

1
5.01.0
Unimpressed
Business
Wanganui
7 Jan 2015

Not a good place

As far as staff go,the manager was great.The Hotel itself is way past its use by date.Everything in the room was old and felt dirty.The bathroom was terrible,dirty looking floor,a hole in the shower wall.Just not a nice bathroomThe cook top didnt go and the switch on the wall was loose.The microwave was balanced with a piece of folded paper wedged under it.The whole place needs an overhaul urgently.I've worked in hotels before and i know what goes into renovating and so forth but this place is seriously on the verge of needing to be shut down.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
4
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of SilverOaks Resort Heritage

Reviewer score

1
5.01.0
Jacquie25
Business
Australia
6 Jan 2015

Generally unclean and not maintained

The furniture in the rooms is extremely old, you can feel the springs in the beds and the sofas collapse when you sit down. I couldn't find the remote control for the 18inch televison and upon looking for it I discovered food under the coushions of one sofa and cockraches under the coushions of the other. The bathroom had mould on the walls and the bath did not appear to have been cleaned for sometime. Overall the service was terrible and the accomidation the same. I would recommend that you DO NOT stay here.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of SilverOaks Resort Heritage

Reviewer score

3
5.01.0
nonick name
Business
Christchurch nz
22 Sep 2014

just a one nighter

Found bed hard Toilet and floor by toilet smelt of urine (needs to be cleaned with Bleach) Carpet worn out with holes in. Not a good look for tourists that may stay there. Hand basin tap all loose and dirty around it. Really lift your game.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
4
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Back to menu Return to top