US$83 Avg/night
Rate and special offer based on Check-in 29 Mar 2015 Check-out 31 Mar 2015

Mercure Auckland

4 stars
View map of 8 Customs Street East, AUCKLAND, 1010

Hotel Overview

Reviewer score
4.2
out of 5
137 reviews
Position is super

Had 2 nights here at the start of our NZ north experience. The meals, dinner and breakfast, were... See full review

  • ChrisR
  • 8 Sep 2014
Location, Location , Location

Very friendly staff at the Mercure Auckland which couldn't have been in a more perfect location.... See full review

  • Sue Sydney
  • 7 May 2014
Boasting a central location in the heart of the Auckland's waterfront district, Mercure Auckland offers comfortable accommodation along with views of the harbour and bustling city. The Sky Tower and Metropolis, some of the major landmarks of the city, are in proximity from this hotel. The Auckland Art Gallery, with its fine collections of paintings and art works is an ideal place to visit for art lovers. Guests can relax and enjoy the pleasant atmosphere at the Albert Park, which houses beautiful flowering gardens and attractive fountains.
General

Mercure Auckland are close to the New Zealand Maritime Museum, which displays outrigger boats and whaling equipments. At leisure, guests can spend their time at any of the cafes that line Vulcan Lane.



Location

Mercure Auckland stands in downtown Auckland, next to the Britomart Transport Centre. This hotel is close to the Viaduct Harbour precinct, a famous entertaining venue and to the area attractions such as Dilworth Building and Auckland Wine Trail.



  • 20 km to the Airport
Dining

Guests can dine at the Vertigo Restaurant of this hotel in Auckland which serves a wide variety of delicious international cuisine. They can also enjoy sipping their favourite drinks at the onsite Vertigo Bar.
Rooms

Mercure Auckland features 189 rooms and suites all of which are well equipped with modern amenities such as mini bar, wireless Internet access and air conditioner.

Mercure Auckland Rooms

1 Qn bed Std Harbour V
Standard 1 Queen Bed Harbour View. Upgrade to enjoy sensational harbour views from this standard room. It is equipped with broadband internet and Sky TV. Up to 2 adults and 1 child.
1 Qn bed Std
Standard one Queen-size bed. After a busy day exploring or working, relax in a cosy Standard Room. It is equipped with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.
2 Db beds Sup
Superior Room with 2 double beds. Spread out and relax in the more spacious Superior Room. It is equipped with broadband internet and Sky TV and offers sensational views of the city or harbour (additional surcharge). Up to 2 adults and 1 child.
2 Sg beds Std
Standard 2 Single Beds. After a busy day exploring or working, relax in a cosy Standard Room. It is equipped with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.
2 Db beds Sup Harbour V
Superior 2 Double Beds Harbour View. Combine space and views with this Superior Harbour view room. Also equipped with broadband internet and Sky TV, you will enjoy sensational views of the harbour. Up to 2 adults and 1 child.
JrSuite
Junior Suite with 1 Queen Bed. Make yourself at home in a stylish and spacious Junior Suite. With a separate lounge, the suite offers the perfect ingredients for relaxation, with broadband internet, Sky TV and city views. Harbour views at additional cos

Amenities

  • WiFi
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Elevators
Activities
Fitness centre or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business centre
Concierge desk
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
FAX
Currency exchange
Overhead projector
Audio visual equipment
Internet
WiFi
Parking
Parking
Indoor parking
Valet parking
Outdoor parking
Accessibility
Accessible facilities
Room
Satellite TV
Safe
AM/FM alarm clock
Free newspaper
Hairdryer in room
Cribs available
Iron
Sprinklers in rooms
Bath tub

Recommendations for you

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Reviewer score 4.0 out of 5
Reviewer score 4.5 out of 5
Reviewer score 4.2 out of 5

Hotel Map

-36.845 174.7679
Nearby airports
AKL, (AKL), 20.00, KM, N;
Area description
Downtown

Nearby points of interest

  • Dilworth Building: 0.1 km
  • Vulcan Lane: 0.3 km
  • Flight Experience: 0.3 km
  • New Zealand Maritime Museum: 0.4 km
  • Albert Park: 0.6 km
  • Sky Tower: 0.6 km
  • SKYCITY Auckland: 0.6 km
  • Viaduct Harbour: 0.7 km
  • Auckland University: 0.7 km
  • Auckland Art Gallery: 0.7 km
  • Town Hall: 0.9 km
  • Aotea Centre: 0.9 km
  • Auckland Domain: 1.7 km
  • Saint Mary's Bay: 1.9 km
  • War Memorial Museum: 1.9 km
  • Dilworth Building: 0.1 km
  • Vulcan Lane: 0.3 km
  • Flight Experience: 0.3 km
  • New Zealand Maritime Museum: 0.4 km
  • Albert Park: 0.6 km
  • Sky Tower: 0.6 km
  • SKYCITY Auckland: 0.6 km
  • Viaduct Harbour: 0.7 km
  • Auckland University: 0.7 km
  • Auckland Art Gallery: 0.7 km
  • Town Hall: 0.9 km
  • Aotea Centre: 0.9 km
  • Auckland Domain: 1.7 km
  • Saint Mary's Bay: 1.9 km
  • War Memorial Museum: 1.9 km
  • St Stephen's Chapel: 2 km
  • St Mary's Cathedral: 2.2 km
  • Newton: 2.2 km
  • Kinder House: 2.3 km
  • City Towers: 2.5 km
  • Auckland Harbour Bridge: 2.5 km
  • Rialto Cinemas: 2.8 km
  • Ponsonby: 2.8 km
  • Waitemata Harbour: 3.2 km
  • Devonport: 3.3 km
  • Mount Eden Domain: 3.5 km
  • Northcote: 4.1 km
  • Birkenhead: 4.2 km
  • Museum of Transport and Technology: 4.4 km
  • Kelly Tarlton's Underwater World: 4.4 km
  • Epsom: 4.5 km
  • Western Springs: 4.6 km
  • Auckland Zoo: 4.8 km
  • Remuera: 4.9 km
  • Westfield St Lukes: 5.3 km
  • Takapuna: 6.4 km
  • One Tree Hill: 6.5 km
  • Stardome Observatory: 6.8 km
  • Pah Homestead: 7.8 km
  • Avondale: 8.7 km
  • Mount Wellington: 8.8 km
  • Westfield Mall: 14.3 km
  • Papatoetoe: 16.3 km
  • Rainbows End: 19.5 km
  • Beachlands: 20.9 km

Dining

VUE RESTAURANT
Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.
ATTICA BAR
Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (137)

Ratings and reviews for Mercure Auckland

Overall score

4.2 / 5
5.01.0
137 out of 137
Amenities:
3.7
Cleanliness:
4.1
Hotel staff:
4
Comfort:
3.4
Location:
4.7
Value:
4.1

90% would recommend to a friend.

Sort by:
Review of Mercure Auckland

Reviewer score

4
5.01.0
Memyselfandwife
Business
Adelaide
7 Oct 2014

Convenient

Good location and comfortable accommodation. (There is s a stupid requirement for a minimum length review - So blah blah blah)

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Maccas egg and bacon muffins from just around the corner can provide cheap breakfast.

Review of Mercure Auckland

Reviewer score

4
5.01.0
The Infrequent traveller
Business
Palmerston North New Zealand
9 Sep 2014

Excellent location

The hotel was centrally located so my son and I could go to two shows close by within walking distance. The hotel room was basic but perfect for our needs. When we got back from show there was a party next door and I rang reception and they responded immediately which was greatly appreciated

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Mercure Auckland

Reviewer score

5
5.01.0
ChrisR
Business
Thirroul
8 Sep 2014

Position is super

Had 2 nights here at the start of our NZ north experience. The meals, dinner and breakfast, were exceptional from the top floor, perfect position to look over the harbour. The food was spot on, would even come here again just to visit the restaurant. From here you can easily access the ferry terminal to get to Rangitoto or Tiritiris Island etc, basically across the road as well as Britomat and trains. The shopping is also here from basics at Countdown or even clothing or galleries. It wasn't that far to walk up to the Art Gallery, Vector Arena a few steps away, but just outside are the green and red buses, so good a service! Easy ride to Parnell Road/Domain & Museum for $2. This is one of the better areas to stay I would imagine and never being to Auckland before felt happy to have been in this spot.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Time-saving tip: Not Applicable

We took a bus from outside (only a few metres from) the door and goes around the city area. Just across the road at the corner you can get other trips, bargain!

Review of Mercure Auckland

Reviewer score

4
5.01.0
Gipped
Business
Yellow Rock, Australia
2 Jul 2014

Mercure Auckland

Nice hotel. Location is perfect. Staff were helpful and friendly. City noise not too intrusive. Rooms small but clean and warm. Parking easy, but a bus only street on the west side meant you had to plan your approach if driving. We'd stay again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Buy what you want when you see it. Shops might not be open tomorrow at a convenient time

Review of Mercure Auckland

Reviewer score

1
5.01.0
Tiressa
Business
Brisbane, Australia
30 Jun 2014

Displeasing All Around

I booked this room based on the location and it was perfect for where i needed to be, and so close to Brittomart Station. i also had several other rooms booked by friends for the same night. Negatives are below: Ordered food from the restaurant that took an hour to get, the waitress was chewing gum like a cow, and had little knowledge of the foods and drinks except that the servings were small (this she was right about) she let us order a Heineken and about 20 mins later came back to advise it isnt on the menu and when the food came out the plate was extremely hot while the food was room temperature. Later ordering drinks from room service the wait was around 20 - 25 mins to get a few drinks to the room, and then the next order didnt come so we had to go to the bar to get it ourselves. Check out took longer than check in with a long line of people waiting, and only 1 person working, and then there was a wait of 25 mins to get our car from valet which actually took about 45 minutes and came out with damage. This hotel really was great for location but i think i would have been better off further from where i needed to be, with much better service. we wont stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of Mercure Auckland

Reviewer score

4
5.01.0
old nomad
Business
sydney
29 Jun 2014

Top location and value

An excellent location near transport centre and harbour. This was most suitable for catching cruise ship.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Catch ferry to Devonport for dinner.Night trip is great.

Review of Mercure Auckland

Reviewer score

4
5.01.0
roels
Business
northland nz
26 May 2014

Break away

We stayed at the Mercure because we were catching the train to Wellington. It was very handy for us. The room was okay but no facilities to make a cuppa. We arrived there about 8.45pm, room was nice and clean. We left early, so not there for long.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Mercure Auckland

Reviewer score

5
5.01.0
Sue Sydney
Business
Sydney
7 May 2014

Location, Location , Location

Very friendly staff at the Mercure Auckland which couldn't have been in a more perfect location. Down on the harbour near many attractions and restaurants and next to the Britomart Transport Centre, Auckland's major transportation hub. The hotel itself was also great, very clean and quiet. Only improvement would be to increase water pressure in the shower and have a more free TV channels.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Long walk from hotel

The 16km Coast to Coast walk is great way to see Auckland at the walk from one side of the country to the other.

Review of Mercure Auckland

Reviewer score

4
5.01.0
60th Birthday girl
Business
NZ
24 Apr 2014

Mercure

Great service, and the restaurant breakfast was super. Room service was efficient too. Very handy for city and waterfront activities.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Mercure Auckland

Reviewer score

2
5.01.0
A local
Business
Auckland
21 Apr 2014

Valet parking - i dont think so!

Average rooms, dreadful service, 1 person on check out desk, waited 50 minutes to get into my car, I paid $40.00 for valet parking and my car was parked and blocked in by 3 cars, 1 person dealing with valet parking, what a shambles. 2 valet parked cars got tickets from a parking attendant while I was waiting for my car. good location if you don't have a car as it is very close to VIaduct and Britomart bars and eateries.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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