US$209 Avg/night
Rate and special offer based on Check-in 17 Sep 2015 Check-out 20 Sep 2015

Occidental Grand Xcaret - All Inclusive Resort

4 stars
View map of Ctra. Fed. Puerto Juarez, Chetumal Km. 282 # 307, Riviera Maya, 77710

Hotel Overview

Reviewer score
4.3
out of 5
3 reviews
Perfect Vacation

The service was fantastic, the resort was beautiful, there was no shortage of good excursions. The... See full review

  • thefixxxer2
  • 3 Jun 2012
the place is just amazing, friendly

the place is just amazing, friendly staff and a lot to do without going out, it has several... See full review

  • Said
  • 27 Dec 2010
With deluxe units tucked in a lush sanctuary with direct access to Xcaret and the Caribbean Sea, Occidental Grand Flamenco Xcaret Resort makes for an idyllic oasis in Playa del Carmen. Guests at this all-inclusive resort enjoy easy access to the eco-archaeological Xcaret Park. Apart from exploring the attractions at the park, holidaymakers can also observe birds at Xaman Ha Aviary and shop at the stalls along Quinta Avenida.
General

Occidental Grand Flamenco Xcaret Resort features Unlimited Xcaret Xperience, freeform swimming pools, whirlpools, private beach and various sports facilities. Spa, solarium, kids club and gym are also available. The posh resort provides business centre and meeting spaces that can accommodate corporate functions and social gatherings of up to 1,700 people.
Location

Occidental Grand Flamenco Resort faces the sea in Playa del Carmen, within convenient reach of Playa Del Carmen Airport and the city centre. Vacationers can check out the entertainment opportunities around the town or tee off at Playa del Carmen Golf Course.

  • 75 km to the Airport
Dining

Occidental Grand Flamenco has 11 restaurants serving sumptuous international cuisines. Patrons relax with drinks at the 10 resort bars.
Rooms

The 760 spacious tropical-themed rooms are comfortably equipped with Wi-Fi access (fees apply), cable TV, safe deposit box, mini refrigerator and private bathroom with shower. Some units come with bathtub.

Occidental Grand Xcaret - All Inclusive Resort Rooms

Unlimited Xcaret Experience
Along with accommodations selected, this room type includes the following: Room type of your choice, Unlimited and multi-entrance access to Xcaret Park, private guided tour of Xcaret Park facilities, reserved area at the Gran Tlachco Theater during Xcaret Mxico Espectacular, a celebration of Mexican culture and history featuring more than 300 performers, guided, supervised visit to Xcaret for children enrolled in the hotel's Kids Club, VIP check-in, unlimited reservations at specialty restaurants (subject to availability), complimentary delivery of purchases made in any stores at Xcaret Park (to guestroom), 10% off meals and beverages at Xcaret Park, 30% off a 90-minute Special Mayan massage, In-room bathrobes and slippers, US$920 in resort credits coupons per stay, valid towards selected activities and amenities. Full details at check-in. Restrictions may apply.
Deluxe Room
Deluxe rooms include the all inclusive features of the resort, and have 2 double beds or 1 king bed, a min-fridge, safety deposit box, hair dryer, satellite TV, and telephone with data port. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.
Grand Romance Deluxe
The Grand Romance Deluxe category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples, breakfast in bed the first morning, romantic dinner, 10 percent spa discount, turn down service, and a surprise gift with special romantic amenities.
Grand Romance Junior Suite
This category features Jr Suite room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples massage, breakfast in bed the first morning, romantic dinner, 10 percent spa discount, turn down service, and a surprise gift with special romantic amenities.
Grand Concierge Junior Suite
This category features Jr Suite room inclusions, as well as concierge service, Internet cafe access, turn down service, a fruit basket, and a bottle of wine. A 10 percent spa discount is also included, as well as superior room amenities, bathrobes to wear during your stay.
Royal Club
Guests of the Royal Club will enjoy spacious rooms and suites with luxury accommodations including hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service, fruit basket and plush bath robes. From private check-in and check-out receptions to special access to additional at a la carte dining options exclusive to The Royal Club members, guests are sure to have a uniquely royal experience. The Royal Club offers three private buildings with 45 rooms and suites, personal concierge service, stocked mini-fridge, DVD Player, in-room dining during certain times, private pool & whirlpool areas, preferred seating at a la carte restaurants & complimentary high speed internet at the Royal Club Lobby.
Royal Club Luxury
The Royal Club Luxury rooms include all of the resort's all-inclusive features and guests will enjoy spacious accommodations, including hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes. The Royal Club accommodations begin with private check-in and reception, and concierge services, in-room Internet access, in-room dining, a private pool and whirlpool, private restaurant and bar. The Royal Club Luxury rooms have 2 double beds, stocked mini-fridge and include safety deposit box, hair dryer, and telephone with data port, air conditioning, ceiling fans, cable TV, coffeemaker, iron and ironing board, complimentary wireless Internet access, daily news delivery upon request, private balcony and DVD player. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.
Royal Club Junior Suite
The Royal Club Jr. Suite rooms include all of the resort's all-inclusive features and guests will enjoy spacious accommodations where you enter a spacious living room and separate bedroom with private balcony. Royal Club Jr. Suite rooms also include hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes. The Royal Club accommodations begin with private check-in and reception, and concierge services, in-room Internet access, in-room dining, a private pool and whirlpool, private restaurant and bar. The Royal Club Jr. Suites rooms have 1 king bed, stocked mini-fridge and include safety deposit box, hair dryer, and telephone with data port, air conditioning, ceiling fans, cable TV, coffeemaker, iron and ironing board, complimentary wireless Internet access, daily news delivery upon request, private balcony and DVD player. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Concierge
Activities
Outdoor pool
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Business centre
Meeting/Banquet facilities
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Wheel chair access

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Hotel Map

20.5848 -87.1219
Area served
Riviera Maya, Mexico.
Nearby airports
Cancun Internaional Airport (CUN).
Area description
Area attractions include the town of Playa del Carmen, Cozumel via ferry Golf nearby, shopping, Cancun nightlife (45 min), Xcaret Park, and water sports.

Dining

Le Buffet
Is located at the center of the resort featuring gourmet International buffet-style dining for breakfast, lunch and dinner. Breakfast 7:00 AM - 10:30 AM, Lunch 1:00 PM - 3:00 PM, Dinner 6:30 PM - 10:00 PM.
El Pescador
Offers market-fresh a la carte seafood selections served in an open-air, beachside atmosphere. Seafood restaurant "a la carte". Located in the Beach Club. Dinner 7:00 PM - 11:00 PM.
Royal Club Restaurant
Exclusive for Royal Club guests, serves a selection international cuisine for breakfast, lunch and dinner. Breakfast 7:00 AM - 10:30 AM, Lunch 11 AM - 4:00 PM, Tea Time 5:00 PM - 7 PM, Dinner 7:00 PM - 11:00 PM, and Room Service 7:00 AM -11:00 PM.
Sonora Grill
Offers delicious a la carte steak house delights hot off the grill, buffet salad and dessert service for dinner onlySteak House serving dinner from 6:00 PM - 10:00 PM.
El Lago
Is conveniently situated by the main pool in the Flamenco lodging section and offers snacks and light meals throughout the daySnack service available from 10:30 AM - 6:30 PM.
Club de Playa
Or Beach Club, offers an International buffet and for lighter fare in a casual setting International and seafood buffet. Located in the Beach Club. Lunch 12:00 PM - 4:00 PM.
La Hacienda
Is a festively decorated, colorful dinner house offering gourmet a la carte Mexican specialties for dinner only. Mexican restaurant serving dinner from 6:00 PM - 10:00 PM.
D'Oriental
Features a stylish, Asian ambience masterfully created with red walls, a wooden ceiling, hanging paper lamps and a parasol that is befitting of the delightful Chinese, Japanese, Thai and Indian cuisine. Dinner 7:00 PM - 11:00 PM.
Kids Club
Kids will enjoy the special kid's menu at the Kids Club buffet, as well. Lunch 12:00 PM - 2:00 PM.
Paco's Tacos
With a refreshing open-air terrace setting, dinner only, Tacos and Mexican appetizers. Snack service 6:00 PM - 10:00 PM.

Hotel Policies

Check-in:
15:00
Check-out:
12:00

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Occidental Grand Xcaret - All Inclusive Resort

Overall score

4.3 / 5
5.01.0
3 out of 3
Amenities:
3.7
Cleanliness:
4.7
Hotel staff:
4.3
Comfort:
3.5
Location:
4.7
Value:
4.7
Sort by:
Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

3
5.01.0
JBman
Friends
Athens, Ga
28 Jun 2012

Decent for the price

First, this hotel was a great value for an all inclusive, but you get what you pay for. There were many restaurant options (many of them buffet style, though), and several pools to choose from. There is a lot of wildlife on the resort, and its proximity to parks can't be beat. Mayan ruins on the premise are pretty interesting as well. The rooms are average at best, although a bit inconsistent. Both rooms rented by my party included a very large king bed and a small tv. Rooms were cleaned everyday, and the minibar was replenished daily as well. However, it seemed the hotel was poorly prepared to deal with the number of guest, as we did not get bath cloths four of the seven days we were there, and ran out of toilet paper our last day. The pools and beach were both nice, well maintained and included waitresses/waiters who took drink orders ever so often. Both had plenty of seating and a lot of options regarding location and amount of shade, which was wonderful. The beach bar could get crowded, and the bartenders could be a little unfriendly, but the swim-up pool bar was great, and the bartender was great. There is no room service, so you have to go to restaurants for meals. The breakfast and lunch restaurants are buffet style only, and it seemed at times that while there was a lot to choose from, it did not change from day to day. We thoroughly enjoyed the restaurant by the pool. The staff there was friendly and was quick with drink orders and refills. The dinner restaurants provide table service and a variety of food options. The steakhouse was delicious, far and away our favorite. The service was, at times, an issue. At the Asian-inspired restaurant we had to ask repeatedly before our drinks we be refilled, and we never received some of the food ordered.The dinner restaurant that did not require a reservation, pizza/tacos was pretty awesome. The food was delicious and came out relatively quickly. We particularly enjoyed the waiter/manager who was personable and quick with orders and refills. There are a number of bars on site, but the keep very limited hours. There is a variety of nice liquor to choose from, but only two beer choices. Major complaints: First, the hotel is open to the elements and had marble flooring. It rained the first three days we were there and the floors flooded and became very slippery. The staff works hard to squeegee it off, but it is still quite slick and a lot of people fell while we were there, two of us included. Walking around could be perilous in wet weather. Second, the hotel is open to vendors, including excursion/outing vendors who travel around the resort. The people from Barracuda harassed us repeatedly and relentlessly about taking a party boat or whale shark cruise. We just wanted to hang out at the pool or the beach in peace, and that was not respected at times.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Friends

Dining tip: In Hotel

Tipping works wonders!

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

5
5.01.0
thefixxxer2
Couples
NJ
3 Jun 2012

Perfect Vacation

The service was fantastic, the resort was beautiful, there was no shortage of good excursions. The only draw back was the uncomfortable beds, and a lack of lotion in the room to help with peeling sunburns.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Sightseeing tip: Short drive from hotel

Whale shark snorkeling is the most amazing experience I have ever had.

Review of Occidental Grand Xcaret - All Inclusive Resort

Reviewer score

5
5.01.0
Said
Not Provided
27 Dec 2010

the place is just amazing, friendly

the place is just amazing, friendly staff and a lot to do without going out, it has several restaurants, bars, disco, theather etc etc, everything you need is there, besides the location its great, five minutes walk from xcaret, has its own entrance to the park and the taxi to playa del carmen olny costs 8 dollars. the rooms don´t have anything fancy, they are you could say average but you don´t spend much time in them anyway, wonderfull place, higly recommended

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
No rating
Location:
5
Value:
5
Trip purpose:

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