US$324 Avg/night
Rate and special offer based on Check-in 30 Jan 2015 Check-out 31 Jan 2015

Sandos Cancun Luxury Experience Resort - All Inclusive, Adults Oriented

5 stars
Boulevard Kukulkan km 14, Manzana 53, Lote 37-1, Zona Hotelera, Quintana Roo, Cancun, 77500
Hotel Overview
Reviewer score
4.0
out of 5
3 reviews
Fantastic Tips

The hotel is lovely and in a great location. The hotel is in a street back from the hotel zone but... See full review

  • SJ4220
  • 31 Jan 2014
CANCUNNNNN

It was our first time in an all inclusive and we loved it! The food was delicious, staff were... See full review

  • AK.758
  • 15 Jan 2015
Sandos Cancun Luxury Resort All Inclusive welcomes discerning travellers to luxurious accommodations teeming with top-notch facilities and recreation opportunities suitable for an adventure-filled Cancun break. While in the area, tourists can swim with various marine animals at Dolphinaris Cancun and Aquaworld Cancun or try out invigorating water sports at Playa Delfines. Guests can also tee off at Cancun Golf Club at Pok ta Pok or explore the artefacts at Museo Pelopidas.
General

Sandos Cancun Luxury Resort All Inclusive provides meeting facilities, travel agency, car rental and medical service. On-site recreation facilities include infinity pools, ball courts, beauty parlour, sauna, steam room, Jacuzzi and spa.
Location

Sandos Cancun Luxury Resort All Inclusive is on Retorno del Rey, less than ten kilometres away from Puerto Juarez Airport. Cancun vacationers can play a few slots at Dubai Palace Casino or mingle with the locals at Parque de Las Palapas.
Dining

The restaurants at Resort Sandos Cancun serves delectable international cuisines, Caribbean dishes and Asian specialties. Patrons can cap off the day with drinks from the resort bars.
Rooms

This adult-oriented property offers luxurious rooms and suites with sitting area, hairdryer, mini bar and safe deposit box. Suites have cable flat-screen TV, en suite bathroom, kitchenette, microwave oven and balcony.

Sandos Cancun Luxury Experience Resort - All Inclusive, Adults Oriented Rooms

Caribe - Suite
Caribe Suite offers one king bed and two double beds with air conditioning, alarm clock, balcony / terrace, bathrobe, bathroom amenities, cable / satellite TV, CD player, color TV, disabled facilities, en-suite / private bathroom, hairdryer, internet access, iron / ironing board, laundry service, mini bar, non-smoking rooms, pay-per-view movies, radio, room service, safe in room, tea and coffee making facilities, telephone, valet service, voicemail and tube. The Caribe Suite is a 2 bedroom-Suite, Ocean Front. One bedroom holds a 1 king size bed, the other 2 double beds; both of them equipped with high quality linens, marble bathrooms with separate tub & shower, bathrobes, slippers and luxury amenities radio-clock with scale. The Ocean Front terrace is the highlight of this suite.
Superior - Room
Superior Room offers one king bed or two double beds with air conditioning, alarm clock, bathrobe, bathroom amenities, cable / satellite TV, CD player, color TV, disabled facilities, en-suite / private bathroom, hairdryer, internet access, iron / ironing board, laundry service, mini bar, non-smoking rooms, pay-per-view movies, radio, room service, safe in room, tea and coffee making facilities, telephone, valet service, voicemail and tube. The Superior Rooms offer magnificent views of the Caribbean & the Nichupte Lagoon. Equipped with high quality linens, sitting area, marble bathrooms with separate tub & shower, bathrobes, slippers and luxury amenities.
Deluxe - Room
Deluxe Room offers one king bed or two double beds with air conditioning, alarm clock, balcony / terrace, bathrobe, bathroom amenities, cable / satellite TV, CD player, color TV, disabled facilities, en-suite / private bathroom, hairdryer, internet access, iron / ironing board, laundry service, mini bar, non-smoking rooms, pay-per-view movies, radio, room service, safe in room, tea and coffee making facilities, telephone, valet service, voicemail and tube. The Deluxe Rooms offer magnificent views of the Caribbean & the Nichupte Lagoon. Equipped with high quality linens, sitting area, marble bathrooms with separate tub & shower, bathrobes, slippers and luxury amenities.
Suite - Sandos
Suite Sandos offers one king bed with air conditioning, alarm clock, balcony / terrace, bathrobe, bathroom amenities, cable / satellite TV, CD player, color TV, disabled facilities, en-suite / private bathroom, hairdryer, internet access, iron / ironing board, laundry service, mini bar, non-smoking rooms, pay-per-view movies, radio, room service, safe in room, tea and coffee making facilities, telephone, valet service, voicemail and tube. Sandos Suite has a private balcony with a great view of the Caribbean Sea and the Nichupte Lagoon. Separate bedroom equipped with high quality linens, marble bathrooms with separate tub & shower, bathrobes, slippers and luxury amenities.
Laguna - Suite
Laguna Suite offers one king bed with air conditioning, alarm clock, balcony / terrace, bathrobe, bathroom amenities, cable / satellite TV, CD player, color TV, disabled facilities, en-suite / private bathroom, hairdryer, internet access, iron / ironing board, laundry service, mini bar, non-smoking rooms, pay-per-view movies, radio, room service, safe in room, tea and coffee making facilities, telephone, valet service, voicemail and tube. The Lagoon Suite has 2 private balconies, one with the Ocean view and the other with Lagoon View. The main room is equipped with high quality linens, sitting area, marble bathrooms with separate tub & shower, bathrobes, slippers and luxury amenities, radio-clock, scale. The living and dining-area is equipped with 2 sofas, round table with 4 places.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness centre or spa
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business centre
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

21.0915 -86.7696
Area served
Cancun.
Nearby airports
Cancun International Airport (CUN).
Area description
Cancun.

Nearby points of interest

  • Avenida Kukulkan: 0.7 km
  • Interactive Aquarium: 2.1 km
  • El Rey Ruins: 2.2 km
  • Playa Delfines: 3.2 km
  • Museo Maya de Cancun: 6.6 km
  • Playa Tortugas: 6.8 km
  • Wet'n Wild Cancun: 6.9 km
  • Dolphinaris Cancun: 7.5 km
  • Dubai Palace Casino: 8.1 km
  • Avenida Tulum: 9.7 km
  • Riviera Cancun Golf: 9.8 km

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (3)

Ratings and reviews for Sandos Cancun Luxury Experience Resort - All Inclusive, Adults Oriented

Overall score

4 / 5
5.01.0
3 out of 3
Amenities:
4.3
Cleanliness:
4.7
Hotel staff:
2.7
Comfort:
5
Location:
5
Value:
4.3
Sort by:
Review of Sandos Cancun Luxury Experience Resort - All Inclusive, Adults Oriented

Reviewer score

4
5.01.0
AK.758
Business
Sydney
15 Jan 2015

CANCUNNNNN

It was our first time in an all inclusive and we loved it! The food was delicious, staff were friendly and helpful, bed was big and comfy, the beach was beautiful, great position - short bus trip to down town and everything was free (well it felt like it anyway). We had an awesome time, I definitely recommend!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Sandos Cancun Luxury Experience Resort - All Inclusive, Adults Oriented

Reviewer score

5
5.01.0
SJ4220
Business
Gold Coast, Australia
31 Jan 2014

Fantastic Tips

The hotel is lovely and in a great location. The hotel is in a street back from the hotel zone but it's only a minute walk to the main road. Check in was very easy. The room I had was great. Nice, big, clean with an amazing view. The floors are all marbled tiled so it gets a bit cold on the feet however they do have slippers in the cupboard. The pools are nice and two of three were warmish. By warmish I mean the top is warm however about 30 centimetres in it gets chilly. There is instant access to the beach from the hotel and there is beach volleyball and beach soccer set up. The hotel restaurants were nice. You need to have a reservation for the tepenyaki restaurant but the others do not require one. The food selection is good. Drinks are great. With the tepenyaki it was an okay meal however it takes around 45 minutes until your first meals arrive. The spring roll was cold when it came out. The two sushi pieces were nice. The miso soup was luke warm but the food prepared on the grill is warm however you need to eat it as soon as you get it otherwise it goes cold quickly. I ordered a beverage however it never came so I would get a drink before you enter the restaurant if you want something other than water and a sake/vodka cocktail. The staff at the front desk are a little rude I found and do ignore your presence. Don't exchange your American at the hotel. They have a poor rate and when I wanted some loose change for the bus they couldn't do that but they were willing to give me $100 pesos for $10USD when the exchange rate they had advertised was $11.96 pesos. The hotel is about a 15 minute walk to the big shopping center or a 5 minute bus ride. Buses are constantly running into downtown and one way is $9.50 pesos or $1USD. I found these busses the best way to get around especially when taxis like to try and rip you off. Taxis near the hotel are expensive so when negotiating. Inform them of the price but indicate that is the only money you have and you don't have any more. Walking to the Main Street you will be able to get a cheaper taxi and will only be a 2 minute walk. Overall the hotel location is great, food is good but any real interaction with staff can be a negative. I would stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Sandos Cancun Luxury Experience Resort - All Inclusive, Adults Oriented

Reviewer score

3
5.01.0
Mrcricket
Business
Sydney, Australia
9 Aug 2013

Great location, beautiful hotel but horrible service and staff

This was our first visit to Cancun and we highly recommend that you visit this beautiful place. Overall Sandos was a nice hotel however lets itself down with the quality and service of staff. Here are just a few examples from our 6 night stay. 1. Every room service order was incorrect, the staff struggled to take orders over the phone 2. Room service was often delayed by over an hour from the initial advised time. Multiple calls were required to chase this up and on each occasion there was never an apology offered 3. Poolside staff - as we stayed in a suite we were entitled to a cabana for each day of our stay. The reservation process is a complete nightmare and the pool side staff were unhelpful 4. Restaurants weren't open every night with very little communication offered to guests on the operating hours Overall Sandos is a nice resort however falls well short of its luxury experience claim. We have stayed in many other luxury resorts around the world and unfortunately this property is let down by its quality of staff. We strongly suggest that you are able to speak spanish to communicate with pool side staff, room service and other staff. If english is your only language then you will struggle to ensure that your needs are met. Staff are far more helpful and outgoing to spanish speaking guests

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
1
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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