US$106 Avg/night
Rate and special offer based on Check-in 10 Sep 2015 Check-out 11 Sep 2015

The Pacific Sutera Hotel

5 stars
View map of 1 Sutera Harbour Boulevard,, Sutera Harbour, Kota Kinabalu, 88100

Hotel Overview

Reviewer score
4.5
out of 5
11 reviews
cleaning bed sheet

hotel beautful and view very good,trived easy staff very nice,and surport take out breatest See full review

  • Yee Kuen Amy W.
  • 14 Aug 2015
Family holiday

Excellent service clean And friendly staff will return spoon. See full review

  • Husein
  • 29 Jan 2014
The Pacific Sutera Resort is a luxurious accommodation on a private beach ideal for holidaymakers looking for tranquil haven in Kota Kinabalu. This lavish hotel places guests close to Sabah State Museum and Heritage Village and Double Six Monument. A stay in this part of Malaysia is not complete without a visit to Atkinson Clock Tower and Tunku Abdul Rahman Marine Park.
General

The Pacific Sutera Resort has equipped meeting and banquet spaces that can seat up to 1,000 people. Guests can spend free time at the in-house pools, movie theatre, fitness centre, spa facilities and squash and lawn tennis courts. Shuttle services and Internet access in public areas are also available.



Location

The Pacific Sutera Resort is on Sutera Harbour Boulevard, close to Kota Kinabalu city centre and within five kilometres from Kota Kinabalu International Airport. Vacationers can tee off at the 27-hole golf course or play at the bowling centre on site.

Dining

Patrons of The Pacific can savour different specialties at Silk Garden and Cafe Boleh on site. Unwind with snacks and beverages at Waves Pool Bar, Jugs Sports Bar and Lobby Lounge.
Rooms

All 500 elegant rooms and suites are fitted with private bathroom with shower and bathtub, air conditioning, cable TV, refrigerator, coffee/tea maker, safe deposit box and Internet access. Suites feature mini bar and living area. Accessible rooms are available upon request.

The Pacific Sutera Hotel Rooms

Deluxe room Golf View
Deluxe room offers one King or two Twin Bed this room is of 32 sqm with Golf View it includes Free Internet, Minibar, Air Condition, Separate Bath & Shower, Writing Desk, Tea /Coffee making Facilities.
Deluxe room Sea View
Deluxe room offers one king or two Twin Bed this room is of 32 sqm it also offers Sea View with Free Internet Minibar, Air Condition , Separate Bath & Shower, Writing Desk, Tea /Coffee making Facilities.

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Dining
Restaurant
Room service
Services
Business centre
Conference facilities
Internet
WiFi

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Hotel Map

5.968 116.0597
Area served
Kota Kinabalu, Malaysia
Nearby airports
10 Minutes to the City Centre and 15 Minutes to the Kota Kinabalu International Airport (BKI).
Area description
Kota Kinabalu, Malaysia

Nearby points of interest

  • Mt Kinabalu: 56.9 km

Dining

Silk Garden
A sumptuous array of Chinese cuisine set against a grand oriental backdrop
Cafe Boleh
24-hour coffee house that also features contemporary cuisine as well as local and Malaysian Delicacies; daily buffets are also available.
Lobby Lounge
Serves light snacks, refreshing drinks, and coffee; also features the resident band every evening plus spectacular views of the sunset through floor-to-ceiling windows.
JUGs
Premier night hotspot in Kota Kinabalu with live band and Club DJ.
Waves Pool Bar
Drinks, snacks, a whole of sunlight, and the tranquil South China Sea

Hotel Policies

Check-in:
14:00
Check-out:
12:00

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for The Pacific Sutera Hotel

Overall score

4.5 / 5
5.01.0
11 out of 11
Amenities:
4.4
Cleanliness:
4.5
Hotel staff:
4.3
Comfort:
4.2
Location:
4.3
Value:
3.6

82% would recommend to a friend.

Sort by:
Review of The Pacific Sutera Hotel

Reviewer score

5
5.01.0
Yee Kuen Amy W.
Family
NT
14 Aug 2015

cleaning bed sheet

hotel beautful and view very good,trived easy staff very nice,and surport take out breatest

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Family

Review of The Pacific Sutera Hotel

Reviewer score

3
5.01.0
Flomak
Family
Hong Kong
24 Nov 2014

Just OK

There's 4 big resorts in BKI, and this one is the 3rd we stayed here. we stayed in Pacific Sutera Hotel for 4 nights with our kid, the hotel room is spacious & clean. water pressure is good enough you have no worry to take a bath either in shower room or bath tub. However, the service of check in is quite poor, the processing time is about half an hour, even worse is that I requested a room not at the end of corridor, but finally they gave me 206 = end of the corridor. Although they arranged room changed on next day, the room change process at front desk consumed another 1/2 hour again & its bother me time for packing/unloading stuff. after room changed, another night mare again. we stayed at room 709, it's connected with 708 with door separated. at the middle of the night, the ppl stayed in 708 are extremely noisy & we can clearly hear what they said, not just this, they came back in the afternoon while we would like to take a nap as not sleep well in last night, they speak & laugh very loud, these made we jump from our dream. the breakfast is ok but boring, all 4 days we have seen are the same. One good thing is FOC for kids under 5. The pool is good at Pacific with 2 kids pool & 1 big adult, it's next to a small beach with clean & clear water. Also, it's amazing to have air-pumped slide for kids during some hours in a day, our kid enjoyed it very much. There's free internal shuttle services towards 2 hotels in this area - The Pacific Sutera <-> The Magellan Sutera. We did go Magellan once to enjoy another pool, but there's construction work at Magellan, the pool there became small & not convenience to visitors. The Sutera is right next to port for island hopping, it's very convenient if you like to go Sapi/Mamutik Island. After all these, comparatively I would recommend this hotel if the price's slight cheaper due to their service is still quite below standard.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Family

Entertainment tip: In Hotel

find a room not a connected one

Review of The Pacific Sutera Hotel

Reviewer score

5
5.01.0
Husein
Family
Melbourne australia
29 Jan 2014

Family holiday

Excellent service clean And friendly staff will return spoon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Family

Review of The Pacific Sutera Hotel

Reviewer score

5
5.01.0
Skydiver Tom
Couples
Melbourne, Australia
30 Jun 2013

Wonderful place for our anniversary

This is an absolutely wonderful example of a 5 star hotel that does everything well and caters for everyone. Couldn't have been happier.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Dining tip: Short walk from hotel

Breezes makes great food but after dusk the mosquitoes can ruin your dining experience.

Review of The Pacific Sutera Hotel

Reviewer score

4
5.01.0
JJinKK
Couples
Australia
7 Jan 2012

5 Star Facilities, 4 Star Service

Generally, Sutera Pacific is a good hotel with reasonable 5-star facilities, e.g. plentiful swimming pools, many F&B outlets (good food) & a 27-hole golf course + great views across the harbour to the islands (request high floor, sea view). However, the service was 4-Star at best with attention to detail often lacking. No deal breakers but it's simply sub-standard for a true 5-Star rating. The only proper 5-Star hotels/resorts in KK appear to be the two Shangri-La properties but they're also more expensive.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Couples

Sightseeing tip: Short drive from hotel

The Orangutan Sanctuary at Shangri La Rasa Ria Resort is a worthwhile 45min drive but don't expect to get close to large orangutans. They only have a few young (2-5yo) orangutans who you can only see being fed by local rangers. Still OK but not as good as other places. Aquarium - don't bother Bird Sanctuary - don't bother

Review of The Pacific Sutera Hotel

Reviewer score

5
5.01.0
Anonymous
Not Provided
5 Sep 2010

This is a very nice hotel with

This is a very nice hotel with very beautiful scenery... good for family as the facilities are good for family to relax & pass time...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
No rating
Location:
5
Value:
4
Trip purpose:

Review of The Pacific Sutera Hotel

Reviewer score

4
5.01.0
Anonymous
Not Provided
16 Aug 2010

The price I paid for the room

The price I paid for the room is very expensive considering that the room is very old. Otherwise I have no other complains.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
No rating
Location:
4
Value:
3
Trip purpose:

Review of The Pacific Sutera Hotel

Reviewer score

4
5.01.0
Anonymous
Not Provided
9 Aug 2010

This trip is not as pleasant as

This trip is not as pleasant as upon check in at late evening, there is no face towel, hand towel and floor mat. There is also no hair dryer and some plugs and lights are also not working in the room we are staying. Housekeeping and room service are really slow.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
No rating
Location:
4
Value:
3
Trip purpose:

Review of The Pacific Sutera Hotel

Reviewer score

4
5.01.0
Olivia
Not Provided
3 Aug 2010

it's a good getaway resort, not

it's a good getaway resort, not too far from the city, with hotel providing free city shuttle, making going down town for local taste more convenience. hospitality is bit poor, receptionist talks to guest without a smile and not very helpful. swimming pool in Pan Pacific have low maintenance, sharp edge on pool bed, dangerous to be step on.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
3
Comfort:
No rating
Location:
3
Value:
3
Trip purpose:

Review of The Pacific Sutera Hotel

Reviewer score

5
5.01.0
Christine
Not Provided
22 Feb 2010

This hotel is absolutely magnificent

This hotel is absolutely magnificent we would stay there again if we go back. It was the best we have been in.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
No rating
Location:
5
Value:
5
Trip purpose:

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