US$95 Avg/night
Rate and special offer based on Check-in 5 Jul 2015 Check-out 6 Jul 2015

Sheraton Surabaya Hotel & Towers

3 stars
View map of Jalan Embong Malang 25-31, Jalan Embong Malang 25-31, Surabaya, 60261

Hotel Overview

Reviewer score
4.9
out of 5
7 reviews
Short stop-over in Surabaya

The friendly greeting by well dressed and professional door staff was an insight to the service we... See full review

  • StephenC
  • 17 Apr 2012
Good hhotel with great surrounding.

Good hhotel with great surrounding. Easy access to shopping mall and great staff services See full review

  • AHMAD
  • 24 Jun 2011
Assuring comfortable accommodation with quality service, the Sheraton Surabaya Hotel & Towers offers an inviting atmosphere and the most gracious hospitality to its guests.
General

Sheraton Surabaya Hotel & Towers offers 8 well-appointed meeting rooms that cater to your important business and private events. Recreational facilities like gymnasium, swimming pool and jacuzzi can be availed during your stay.



Location

Located in Surabaya, the Sheraton Hotel & Towers is close to the Tunjungan Plaza Convention Hall, Heroes Monument , Grahadi Governor's Mansion , Mirota Batik Shopping Center and Chinese Quarter.

Dining

The Lung Yuan Chinese Restaurant at Sheraton Hotel & Towers serves delicious Chinese cuisine for you to feast on. The Kafe Bromo serves delectable international cuisine for you to enjoy.
Rooms

Offering beautiful views of the city and the pool, the 348 well-appointed accommodation units have been elegantly furnished with an array of in-room amenities to ensure you utmost comfort.

Sheraton Surabaya Hotel & Towers Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • Pool
Activities
Pool
Fitness centre or spa
Exercise gym
Golf
Jogging track
Tennis
Steam bath
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Services
Business centre
Guest laundromat
Concierge desk
Security
Wake-up service
Multilingual
In-Room Safe
Shops/Commercial services
Porters
Currency exchange
Parking
Parking
Room
Telephone
AM/FM alarm clock
Turndown service
Cribs available
Iron

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Reviewer score 4.0 out of 5
Reviewer score 3.5 out of 5

Hotel Map

-7.2609 112.739
Area served
City Center
Nearby airports
Juanda Airport, (SUB), 20.00, KM;
Area description
Resort, Airport

Dining

La Patisserie
Stop off at La Patisserie for a sweet treat as you head to work or on a sightseeing adventure. The friendly patisserie offers freshly baked, tempting treats. Pick from macaroons, cakes, tarts, and more, which pair perfectly with a tea or cappuccino.
Link@Sheraton Café
Stir up a conversation alongside your coffee at the Link@Sheraton Café. In addition to all-day, freshly brewed coffee, this cozy café—located in the center of the lobby—offers TWG tea, light snacks, and sweets, such as macaroons.
Lung Yuan
Take a culinary trip to China without ever leaving the hotel. Lung Yuan recreates the warm atmosphere found in a Chinese family home, while the region’s famous cuisine and dim sum are prepared with the finest produce and fresh seafood.
Kafe Bromo
Gather for breakfast, lunch, or dinner at Kafe Bromo. Our signature restaurant combines international dishes and an open-air terrace with picturesque pool and garden views through a wall of floor-to-ceiling windows.
Kawi Lounge
Recline and recount the day’s events with friends or colleagues at Kawi Lounge. Located in the hotel lobby, it unites an extensive beverage menu with nightly live music and beautiful views of the Grand Circle through wall-to-wall windows.
Swim-Up Bar
Enjoy a beverage or light bite at our gazebo-style bar, without ever leaving the pool. Offerings include cocktails, mocktails, and international favorites, like burgers and fries. Kids up to four years of age can order from the children’s menu.

Hotel Policies

Check-in:
02:00 PM
Check-out:
12:00 PM

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Sheraton Surabaya Hotel & Towers

Overall score

4.9 / 5
5.01.0
7 out of 7
Amenities:
4.3
Cleanliness:
4.6
Hotel staff:
4.3
Comfort:
4
Location:
4.9
Value:
4.4

100% would recommend to a friend.

Sort by:
Review of Sheraton Surabaya Hotel & Towers

Reviewer score

5
5.01.0
StephenC
Business
Melbourne, VIC, Australia
17 Apr 2012

Short stop-over in Surabaya

The friendly greeting by well dressed and professional door staff was an insight to the service we were to receive over the next 2 days of our stay in Surabaya. I noted they had received a local best hotel award for the past 2 years (2010-2011) - a recognition certificate was posted inside the hotel lifts. Clean, though smallish exec club rooms had large comfy beds, separate bath & shower, separate bedroom, tea making and microwave facilities, limited (very) minibar, dual LCD screens and the normal range of cable programs. The usual suite of toiletries provided, beer, wine & spirits in the exec lounge. Packed breakfast for those of us who need to get out to the airport early. Abuts to the Tanjungan plaza (Surabaya's best plaza) so all shopping is a breeze. Great breakfast downstairs. No night clubs onsite. Would not hesitate to stay there again. Nb. Had stayed at JW Marriot for a few days just the week before; although the rooms were better the service was nowhere near the same standard as that in the Sheraton.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Sheraton Surabaya Hotel & Towers

Reviewer score

5
5.01.0
AHMAD
Business
Not Provided
24 Jun 2011

Good hhotel with great surrounding.

Good hhotel with great surrounding. Easy access to shopping mall and great staff services

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
No rating
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Surabaya Hotel & Towers

Reviewer score

5
5.01.0
Anonymous
Business
Not Provided
14 Jun 2011

Excellent hotel, fantastic service

Excellent hotel, fantastic service and impressive breakfast. will definitely stay again in this property when in Surabaya

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
No rating
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Surabaya Hotel & Towers

Reviewer score

5
5.01.0
Gary
Business
Not Provided
13 Jun 2011

This was my first time to stay

This was my first time to stay here and it was all that you would expect from a high quality hotel. Good service, friendly staff and good food. I found no fault with this hotel at all. Great also that it is connected to the best shopping mall in Surabaya makes the visit even better.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
No rating
Location:
4
Value:
4
Trip purpose:

Business

Review of Sheraton Surabaya Hotel & Towers

Reviewer score

4
5.01.0
Chaw
Business
Not Provided
12 May 2011

We booked a triple room for 3

We booked a triple room for 3 of us. But when we checked-in, the staff told us that although we booked a triple room, the room is for double occupant, so we were given complimentary breakfast for 2 only! And she gave us a room with 1 King bed! We had to request for twin beds. Even though our confirmation letter indicated the price includes breakfast for 3 pax, the staff just refused to give us the third breakfast. We were so pissed that we refused to have breakfast throughout our stay. Our room was relatively good, except the tap at the sink was leaking. The housekeeping staff also did not wipe it dry when cleaning up our room as well. Other than that, the location is excellent since its right next to a huge mall. Even though it rained throughout our stay there, we managed to stay dry due to the connection to the mall.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
No rating
Location:
5
Value:
4
Trip purpose:

Business

Review of Sheraton Surabaya Hotel & Towers

Reviewer score

5
5.01.0
khairullah
Business
Not Provided
14 Feb 2011

The location of the hotel is superb,

The location of the hotel is superb, the tunjungan plaza is interconected to the hotel.The hotel staff were friendly and very helpful.The room given was very clean.The breakfast buffet was great with variety of local food and international choices.The swimming pool was a bit dark in the evening.More lighting is needed.Overall I enjoyed the stay in Sheraton which i may choose again if travelling to surabaya again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
No rating
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton Surabaya Hotel & Towers

Reviewer score

5
5.01.0
Anonymous
Business
Not Provided
31 Dec 2010

Arrived one day earlier than expected

Arrived one day earlier than expected so had to book extra night. The staff helped me by giving discounted rate (pay standard room rate but got premium room). Superb!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
No rating
Location:
5
Value:
4
Trip purpose:

Business

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