US$109 Avg/night
Rate and special offer based on Check-in 12 Jul 2015 Check-out 13 Jul 2015

Hotel Gen

4 stars
View map of Portugal 415, Santiago,

Hotel Overview

Reviewer score
3.3
out of 5
4 reviews
Was very good

Was good had a hiccup re the but was sorted quickly and without any problems.we are a group of four... See full review

  • Dasha
  • 14 Sep 2014
Great place to recharge or see the sights

The staff were excellent, the hotel is centrally located, the services are great (free wifi,... See full review

  • Fotios
  • 9 Oct 2013
Promoting sustainable tourism, Gen Suite & Spa Hotel Santiago provides environmentally and culturally friendly accommodations to business and leisure travellers visiting the Chilean capital. This Santiago hotel places nature lovers close to lush areas like Parque Forestal and Cerro Santa Lucia. Visitors who want to engage in cultural pursuits can peruse the collections at Chilean National Museum of Fine Arts and Museum of Contemporary Art.
General

Gen Suite & Spa Hotel Santiago can host business and social events at its multipurpose rooms. The hotel also features leisure facilities like swimming pool, whirlpool and gym. For added convenience, the property has a multilingual staff and provides Wi-Fi access throughout the property, self-service laundry, transport service and housekeeping. During leisure, patrons can watch the opera at Municipal Theatre of Santiago.
Location

Gen Suite & Spa Hotel is set in a verdant area close to Santiago's financial centre. Tourists can also visit nearby architectural landmarks like Basilica de la Merced and Templo de San Agustin.
Dining

Diners at Gen Suite & Spa can savour tasty local cuisine while enjoying beautiful views at the rooftop restaurant 3 quinchos.
Rooms

The tastefully styled rooms come with contemporary decors and modern comforts like bathroom with tub, full kitchen, air conditioning, Wi-Fi access, VoIP telephone, work space, safe and cable/satellite TV.

Hotel Gen Rooms

Deluxe Single
Deluxe Single with one king bed includes Bathroom amenities, Cable / Satellite TV, Heating, Internet access, Mini bar, Non-smoking rooms, Refrigerator, Safe in room, Telephone. 33 sq meters, Controlled heating, 32 "TV with 55 channels enabled, Frigobar of 60 Lts, American dining. For those seeking the comfort of a connected space, combining their attributes to create a warm and serene place. For its north facing.
Junior Suite Triple
Junior Suite Triple with one king bed and two twin beds includes Air conditioning, Bathroom amenities, Cable / Satellite TV, En-suite / Private bathroom, Heating, Internet access, Laundry service, Microwave oven, Mini bar, Non-smoking rooms, Refrigerator, Safe in room, Stove / Oven, Tea and coffee making facilities, Telephone and Toaster. 60 mt2 + terrace - King Box Spring Bed, Unlimited Internet, IP Telephony, Workspace, Safe-deposit box, Independent solar panel, Controlled heating, 32 "TV with 55 channels enabled, Frigobar of 60 Lts., Bathroom with bath, American dining room with fully equipped kitchen
Executive Room
Executive Room with one king bed and two twin beds includes Air conditioning, Bathroom amenities, Cable / Satellite TV, En-suite / Private bathroom, Heating, Internet access, Laundry service, Microwave oven, Mini bar, Non-smoking rooms, Refrigerator, Safe in room, Stove / Oven, Tea and coffee making facilities, Telephone and Toaster. 70 mt2 + terrace - King Box Spring Bed, Unlimited Internet, IP Telephony, Workspace, Safe-deposit box, Independent solar panel, Controlled heating, 32 "TV with 55 channels enabled, Frigo bar of 60 Its., Bathroom with bath, American dining room with fully equipped kitchen.
Classic Room
Classic Room with one king bed or two twin beds includes Air conditioning, Bathroom amenities, Cable / Satellite TV, En-suite / Private bathroom, Heating, Internet access, Laundry service, Microwave oven, Mini bar, Non-smoking rooms, Refrigerator, Safe in room, Stove / Oven, Tea and coffee making facilities, Telephone and Toaster. 33 mt2 +terrace - King Box Spring Bed, Unlimited Internet, IP Telephony, Workspace, Safe-deposit box, Independent solar panel, Controlled heating, 32 "TV with 55 channels enabled, Frigobar of 60 Lts., Bathroom with bath, American dining room with fully equipped kitchen. For those seeking the comfort of a connected space, combining their attributes to create a warm and serene place. For its north facing, enjoys a privileged view of the city.

Amenities

  • Free buffet breakfast
  • Free internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness centre or spa
Spa
Solarium
Dining
Free buffet breakfast
Bar/Lounge
Restaurant
24 hour room service
Services
Business centre
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Doctor on call
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Wheel chair access
Accessible parking
Wheelchair accessible elevators

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Reviewer score 4.1 out of 5
Reviewer score 3.8 out of 5

Hotel Map

-33.4473 -70.6355
Area served
Santiago.
Nearby airports
Santiago International Airport - SCL 21 km distance.
Area description
Gen Suite & Spa is located 5 minutes from the financial center of Santiago. A few blocks from Forest Park and cultural districts as Bella-vista and Lastarria, and only 5 minutes from the metro and public transportation.

Nearby points of interest

  • Plaza de Armas: 1.7 km
  • O'Higgins Park: 2.5 km

Dining

La GRA Restaurant
Inspired by Chile's fields comined with the most outstanding Peruvian flavors, "La GRA" Restaurant offers an unique signature menu where you will find and enjoy exceptional dishes.
Surprise yourself with the amazing proposal of our distinguished Peruvian Chef, Luis Barroso.
La VID Wine Bar
143 exclusive wines create a perfect variety of wine of Chile, melted with an exquisite menu of Tapas and cool cuts, that will captivate your sense.
Mana Cafe
A breathtaking overview of the City and an excellent coffee are the ingredients that you'll find in our cafeteria at the 25th floor. Enjoy our homemade pastry and a wide variety of teas.

Hotel Policies

Check-in:
15:00
Check-out:
12:00

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Hotel Gen

Overall score

3.3 / 5
5.01.0
4 out of 4
Amenities:
3.5
Cleanliness:
4
Hotel staff:
3.8
Comfort:
2.8
Location:
3
Value:
3.3
Sort by:
Review of Hotel Gen

Reviewer score

4
5.01.0
Dasha
Business
Australia
14 Sep 2014

Was very good

Was good had a hiccup re the but was sorted quickly and without any problems.we are a group of four traveling, one of the group was not very pleasant but we found everything ok. And would recommend to anyone. It was a little bit out if tiwn but we coped with it. Three of us are returning for a night in two weeks.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: Long walk from hotel

Take a map with you when you go into town enjoyable walk

Review of Hotel Gen

Reviewer score

2
5.01.0
YY Hong Kong
Business
HK
2 Aug 2014

No central heating

The heating is very bad in the hotel; the location is so so. The service has been quite slow...

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
2
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Sightseeing tip: Long walk from hotel

could walk to

Review of Hotel Gen

Reviewer score

5
5.01.0
Fotios
Business
Melbourne
9 Oct 2013

Great place to recharge or see the sights

The staff were excellent, the hotel is centrally located, the services are great (free wifi, computers, self-service laundry, hotel taxi etc) and the view from the 25th floor is magic!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

Supermarkets and mini markets are not too far away and a couple of metro stations within 10min walk.

Review of Hotel Gen

Reviewer score

2
5.01.0
mad scientist
Business
Boston area, USA
25 Jul 2013

extremely cold winter stay

I usually never write bad reports, but here I decided to do it. The hotel: (a) The hotel features very nice restaurant with high quality food (prices are quite high though). The breakfast was very good. (b) There is a roof-top pool/jacuzzi with spectacular view over the city and the Andes. But the water in both, pool and jacuzzi was cold so it was impossible to use them. (c) There are only 3 elevators for a huge 25-story building so it takes really forever before you get one. If you're staying at levels 2-10 it will be definitely faster to walk up/down stairs (which I did) (d) The location is OK but it takes about 20-25min to walk to the center. The room, which was actually a small apartment was well equipped with a modern flat-screen TV however: (1) When I arrived in my room, it was really cold there, about 16C (60F). I found a way to turn on heating but didn't understand why the staff hadn't turned it on before I arrived (2) The floor in the room is made of tile everywhere: bathroom, living-room, bed-room. And it was biting cold!!! (3) Hot water -- that was the most serious problem. The room was equipped with a hot water tank of about 150-200 liters (40-50 gallons) which should be sufficient even to take a full bath. But for some reason when I decided to take a shower (shortly after arrival), the water was barely warm and it got cold within 2 minutes -- exactly when I had soap on my head. I called the reception and then they sent someone to check it. A man didn't speak any English but I understood that I had to wait for 40 min to get the hot water back. When I tried it next morning, the situation was absolutely identical, but since I was ready to it, those 2-3 min were enough to take an express shower. This is NOT what I expect in a 4-star hotel. The man at the reception offered me a free-of-charge late check-out as a compensation but I didn't need it.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
1
Location:
3
Value:
3
Trip purpose:

Business

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