US$114 Avg/night
Rate based on Check-in 3 May 2015 Check-out 6 May 2015

Quest Cheltenham

4 stars
View map of 37-39 Station Road, South Melbourne, VI 3192

Hotel Overview

Reviewer score
4.0
out of 5
5 reviews
A moving experience!

Stayed for 2 nights during our house move. Found the Quest Cheltenham convenient to local... See full review

  • Buzzbar
  • 13 Apr 2014
Great spot

Comfortable had everything we needed for our overnight stay See full review

  • Super Pa
  • 13 Jul 2014
Centrally located, the stylish Quest Apartments Cheltenham provides deluxe accommodations and in the suburbs of Victoria. Golfing enthusiasts can find plenty of nearby courses to keep their swings and game up to date. They may choose to play at the Royal Melbourne Golf Club, at Cheltenham Golf Club or at the Victoria Golf Club. Sports fans can also check out the Moorabbin Oval, the training facility of the St. Kilda Football Club, or swim in the pools of Sandringham Family Leisure Centre.
General

Quest Apartments Cheltenham also offers conference facilities, on-site parking and fitness facility. Services offered, some with additional cost, include pantry shopping service, business administration service, tour assistance, dry cleaning and housekeeping.



Location

Quest Apartments is within close distance to public transportation facilities such as the Cheltenham Railway Station and Moorabbin Airport. The property is near the Port Phillip Bay and Beaumaris Bay.

Dining

A restaurant is not provided at Quest Cheltenham but patrons can dine on the many restaurants in the surrounding area that offer a diverse selection of local and international cuisines.
Rooms

Accommodations include 49 apartments that range from studio to one-, two- or three-bedrooms units. They are outfitted with kitchenette with microwave, cable/satellite LCD TV, DVD player, telephone, Internet access and en suite bathroom.

Quest Cheltenham Rooms

3 Bedroom Executive
Our three bedroom fully equipped apartment is an interconnecting option. This combination of a spacious and stylish studio and two bedroom apartment with balcony is ideal for business colleagues and families. Full Kitchen, Full Size Fridge, Washing machine, Dryer, Balcony, DVD Player & TV, Shower over Bath.
Studio Apartment
Our fully equipped studio apartments are spacious and stylish, accommodating up to two guests in a king size bed (or two singles). Kitchenette, Opening windows, TV, DVD Player, Bar fridge & Shower.
1 Bedroom Apartment
Our one bedroom fully equipped apartments with balcony are spacious and stylish, accommodating two guests in a king size bed (or two singles). Full Kitchen, Full Size Fridge, Washing machine, Dryer, Balcony, DVD Player & TV, Shower over Bath.
2 Bedroom Apartment
Our two bedroom fully equipped apartments with balcony are spacious and stylish, accommodating four guests in either two king size beds (or four king single beds) or one queen and one king size bed (or two single beds). Full Kitchen, Full Size Fridge, Washing machine, Dryer, Balcony, DVD Player & TV, Shower over Bath.
2 Bedroom Executive
Our two bedroom executive apartment with 2 bathrooms and balcony are fully equipped and spacious and stylish, accommodating four guests in either two king size beds (or four king single beds) or one queen and one king size bed (or two king single beds). Full Kitchen, Full Size Fridge, Washing machine, Dryer, Balcony, DVD Player & TV, Shower over Bath.

Amenities

  • High speed internet
  • Free parking
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Fitness centre or spa
Spa
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Internet
High speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Wheel chair access
Wheelchair accessible elevators

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Hotel Map

-37.967 145.0574
Area served
Melbourne CBD & St Kilda. Quest Cheltenham is located in the heart of Cheltenham, 2 minutes' walk from the Charman Road shopping and dining district. Beaumaris Bay is just a 5-minute drive away.
Nearby airports
50 Mins drive to Melbourne International Airport
Area description
The property is in close proximity to all Victorian Sandbelt golf courses, DFO Moorabbin, walking distance to Westfield Southland Shopping Centre, Cheltenham train station, Beaumaris Bay and just a short 20km from Melbourne CBD.

Hotel Policies

Check-in:
14:00
Check-out:
10:00

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Quest Cheltenham

Overall score

4 / 5
5.01.0
5 out of 5
Amenities:
3.8
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3.8
Value:
3.8

80% would recommend to a friend.

Sort by:
Review of Quest Cheltenham

Reviewer score

4
5.01.0
Super Pa
Business
Australia
13 Jul 2014

Great spot

Comfortable had everything we needed for our overnight stay

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Go treat yourself to one of the best Pizzas at Pizzaroma mmmmmm

Review of Quest Cheltenham

Reviewer score

5
5.01.0
Buzzbar
Business
Melbourne, Victoria
13 Apr 2014

A moving experience!

Stayed for 2 nights during our house move. Found the Quest Cheltenham convenient to local restaurants and amenities. During our stay I mislaid a piece of jewellery, which was found in the room and handed in to reception. Thanks Quest Cheltenham for contacting me - I was thrilled to get my bangle back!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Enjoyed a meal at BlahBlah - great dumplings!

Review of Quest Cheltenham

Reviewer score

5
5.01.0
EmmaC
Business
Wantirna VIC 3152, Australia
16 Jan 2012

Great corporate hosts!

I had stayed at Quest Cheltenham with my partner last year, and so recommended it to my employers when it came time for a corporate conference where a large group of us from across the country needed accommodation. I wanted to share our experience on here as I saw a negative review and felt I needed to balance it out as our stay was nothing short of fantastic! Golfing enthusiasts amongst us (and we have a lot) loved the close location to several golf courses....and the shopping addicts loved being near Southland shopping centre. The apartments were clean and had amazingly comfortable beds, all my co-workers were raving about their great nights' sleep. Amenities were great, including conference room, gym facilities and kitchenettes in each room; we all loved the toaster/kettle combos, so cute and handy. We experienced exceptional customer service from front office staff, cleaners were polite and lovely, and the owners were amazing too. I called the front desk for help with the tv and a lovely girl named Nicki came to my door -- I later found out she was one of the owners! She and her husband Mark were just fabulous, they accommodated all of our awkward requests and were so friendly, welcoming, and helpful. My employers were very happy with my recommendation of Quest Cheltenham -- we will DEFINITELY be utilising this place for all of our corporate bookings in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Quest Cheltenham

Reviewer score

5
5.01.0
ShayneB
Business
Sydney NSW, Australia
9 Jan 2012

"Highly Recommended"

I stayed at Quest Cheltenham for a golfing week with a group of friends in December. The course was within walking distance of the property - best course in the world I might add. The staff were "brilliant" especially the office manager - Marina and the owners Mark & Nicky - nothing was too much trouble! The quality in furnishings and building in general should be 5 Star rated, we were delighted and very impressed. Walking distance (10 metres) to many cafes and restaurants, southland shopping centre and Cheltenham train station - we absolutely could not fault a thing! I will be highly recommending to all - if you ever need to stay in the bayside area Quest Cheltenham is second to none! We looked at other options in the area which didn't compare to the standards of this property. We will definitely be back - wouldn't consider staying anywhere else!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Quest Cheltenham

Reviewer score

1
5.01.0
Pam K14
Business
Melbourne, VIC
29 Dec 2011

I'd rather sleep on a plank over a drain...

Here is a brief overview of my experience at this hotel. I had booked this hotel on a website. No smiles on the faces of 2 staff at reception when I checked in (one, I later found out, was the manager). I checked into a studio room which was dirty - stains on an unmopped floor and a coffee mug stain on the benchtop. I asked to swap rooms which I was allowed. 2nd studio room had stains on an unmopped floor and was very dark compared to the first room. I called reception to swap back to the first room. The manager said 'no'. When I asked why, she gave me a ridi culous reason stating it was her 'duty of care' to not put me in a unclean room - note that the room was otherwise clean. I stated I would put up with the mild dirt for a nicer room. She rudely denied me that room or any other room stating they were fully booked (which I found out later wasn't true). She was so rude to me (at one point she asked me who I thought I was asking for another for room) that I left the hotel 10 minutes after I checked in. I handed the key card to the other receptionist while the manager sat snick ering at me beside her. I received a call from the same manager 10 minutes after I checked out (and after I had booked another hotel) asking me to return to the hotel for an upgrade and begging for me to give her a chance. I informed her she had plenty of chance when I was there (why didn't she do it then - note she mentioned they were fully booked previously) and that I had booked another hotel. She called me another 9 times!!! Those calls I did not answer. The following week, I lodged a complaint with the head office. I received a call back from the hotel owner 1 week later after I called the head office a second time. Nicky (the owner) informed me she had spoken to the manager and understood my position as she had had another customer have a similar experience. I asked for a full refund which Nicky informed me she could not give as the website I booked the hotel on "had not paid her"? This did not make sense to me. She informed me to call the website to obtain a refund from them. So, I called them, and they said they had to speak to Nicky prior to offering me a refund. After not hearing back from them for 2 days, I called them back. They informed me that Nicky had asked them not to give me a refund as I had been offered a room upgrade! I called Nicky back who did not answer my calls. So I called the head office again to explain what had happened. Another week later, I got a call from Nicky who started accusing me of starting a smearcampaign (because I mentioned to Nicky in our previous conversation that I had mentioned my bad experience at the 2nd hotel I stayed at and that hotel said they had heard about bad experiences from other customers staying at Quest). She further threatened me with lawyer action then stated that I had used vulga rities against the manager - not true. I guess she was trying to find a way to get out of refunding me the monies. Eventually (after 15 minutes on the phone with Nicky accusing me of things I hadn't done) Nicky said she would give me a refund for 1 night! I paid for 2 nights and did not stay more than 10 minutes because of the desp icable service I received from her manager. All in all, if there was only one hotel room left in the whole of Melbourne, I would rather sleep on a plank of wood over a drain outside this hotel. I would advise no one to stay here! P/S: For Nicky, sharing information about my experience at a hotel is called a 'review', not a 'smearcampaign'.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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