US$102 Avg/night
Rate and special offer based on Check-in 9 Mar 2016 Check-out 11 Mar 2016

The Swanston Hotel Melbourne Grand Mercure

4 stars
View map of 195 Swanston Street, Melbourne, VI 3000

Hotel Overview

Reviewer score
4.5
out of 5
96 reviews
Favourite hotel

This was a business trip and suited our needs to a tee. See full review

  • Barb
  • 14 Dec 2015
Centrally located for families or business

Great service with welcoming staff. The Swanston is the first hotel we call whenever we need... See full review

  • Barb
  • 11 Nov 2015
Explore Melbourne attractions and business hubs with ease by booking a stay at the centrally located The Swanston Hotel Melbourne Grand Mercure. This elegant hotel also offers top-notch facilities and easy access to must-see sites like Shrine of Remembrance, Federation Square and Eureka Skydeck 88. During free time, tourists visit Melbourne Zoo and Melbourne Museum. Melbourne City Conference Centre is less than a kilometre from the property.
General
The Swanston Hotel Melbourne Grand Mercure offers 24-hour front desk, events spaces, business centre, luggage storage, concierge, airport shuttle (fees apply) and laundry/dry cleaning. Guests unwind in the indoor heated pool and gym after touring the area.
Location
The Swanston Hotel Grand Mercure is ideally positioned on Swanston Street, in the heart of Melbourne. While in the Victoria capital, tourists stroll along Parliament Gardens or catch live shows at Her Majesty's Theatre.
Dining
Start the day at Swanston Hotel Grand Mercure with tasty breakfast at Cocoon Lounge. Diners also have modern Italian dishes at The Louden Kitchen & Grill or drinks at Soul Cafe and Cocoon Bar.
Rooms
The spacious rooms and suites have air conditioning/heating, cable flat-screen TV, DVD player, iPod dock, hairdryer, iron/ironing board, mini bar, microwave oven, safe deposit box and tea/coffee maker. Suites have separate living area.

The Swanston Hotel Melbourne Grand Mercure Rooms

Suite 1 Kg bed Exec
Suite 1 King Bed. This spacious suite offers a separate bedroom with King Bed & TV. Living room has dining area, 40" LCD TV, work desk & free internet included. Up to 3 people (3rd person & rollaway charges apply)
1 Qn bed Std
Standard Room 1 Queen Bed. Spacious & contemporary room with 1 Queen Bed, opening windows, climate control, TV, cable channels, minibar, microwave, personal safe, work desk plus broadband and wireless internet. Up to 3 people (3rd person & rollaway charge
1 Kg bed Std
Standard room 1 King. Spacious & contemporary room with 1 King Bed, opening windows, climate control, TV, cable channels, minibar, microwave, personal safe, work desk plus broadband and wireless internet. Up to 3 people (3rd person & rollaway charges appl
2 Db beds Std
Standard Room 2 Double Beds. Spacious & contemporary room with 2 Double Beds, opening windows, climate control, TV, cable channels, minibar, microwave, personal safe, work desk plus broadband and wireless internet. Up to 2 adults/2 children or 3 adults (3
1 Kg bed Sup
Superior Room 1 King Bed. Upgrade to a Superior King Room and enjoy this extra spacious room overlooking vibrant Swanston St, indulge in the comfort of a divine King Bed plus enjoy all the features of the standard room. Up to 3 people (3rd person & rollaw

Amenities

  • WiFi
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Elevators
Activities
Heated pool
Fitness centre or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
24 hour front desk
Express check in
Express checkout
Childcare Service
Concierge desk
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Porters
FAX
Currency exchange
Internet
WiFi
Parking
Parking
Indoor parking
Valet parking
Accessibility
Accessible facilities
Room
Satellite TV
AM/FM alarm clock
Free newspaper
Hairdryer in room
Iron
Sprinklers in rooms
Bath tub

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Hotel Map

-37.813 144.9651
Nearby airports
MEL, (MEL), 25.00, KM, SE;
Area description
Downtown

Nearby points of interest

  • Bourke Street Mall: 0.1 km
  • Chinatown Melbourne: 0.1 km
  • Royal Arcade: 0.2 km
  • Manchester Unity Building: 0.2 km
  • Block Arcade: 0.3 km
  • Melbourne Town Hall: 0.3 km
  • Victorian Arts Centre: 0.3 km
  • State Library of Victoria: 0.4 km
  • St Michael`s Uniting Church: 0.4 km
  • Scots Church: 0.4 km
  • Chinese Museum: 0.4 km
  • Parliament House: 0.5 km
  • St Paul's Cathedral: 0.5 km
  • ANZ Banking Museum: 0.5 km
  • Old Melbourne Gaol: 0.6 km
  • Bourke Street Mall: 0.1 km
  • Chinatown Melbourne: 0.1 km
  • Royal Arcade: 0.2 km
  • Manchester Unity Building: 0.2 km
  • Block Arcade: 0.3 km
  • Melbourne Town Hall: 0.3 km
  • Victorian Arts Centre: 0.3 km
  • State Library of Victoria: 0.4 km
  • St Michael`s Uniting Church: 0.4 km
  • Scots Church: 0.4 km
  • Chinese Museum: 0.4 km
  • Parliament House: 0.5 km
  • St Paul's Cathedral: 0.5 km
  • ANZ Banking Museum: 0.5 km
  • Old Melbourne Gaol: 0.6 km
  • Princess Theatre: 0.6 km
  • Post Master Gallery: 0.6 km
  • Federation Square: 0.6 km
  • Flinders Street Station: 0.6 km
  • Melbourne City Baths: 0.7 km
  • Old Treasury Building: 0.8 km
  • City Museum: 0.8 km
  • St. Peter's Church: 0.8 km
  • Southgate Arts and Leisure Precinct: 0.8 km
  • Immigration Museum: 0.8 km
  • Parliament Gardens: 0.8 km
  • Southgate Plaza: 0.8 km
  • Sunday Market: 0.8 km
  • Rialto Towers: 0.9 km
  • Observation Deck: 0.9 km
  • Eureka Tower: 1 km
  • Treasury Gardens: 1 km
  • Queen Victoria Market: 1 km
  • St. Patrick's Cathedral: 1 km
  • Melbourne Aquarium: 1.1 km
  • Crown Casino: 1.1 km
  • National Gallery of Victoria: 1.1 km
  • Southern Cross Station: 1.2 km
  • Fitzroy Gardens: 1.3 km
  • Animals Australia: 1.3 km
  • Captain Cook's Cottage: 1.4 km
  • Giant Sky Wheel: 1.5 km
  • Victoria Police Museum: 1.5 km
  • Sidney Myer Music Bowl: 1.5 km
  • Telstra Dome: 1.6 km

Dining

THE LOUDEN KITCHEN & GRILL
The Louden Kitchen & Grill is a contemporary restaurant offering a great value buffet breakfast & a la carte dinner featuring delicious home-style fare with a modern twist plus a fresh & healthy grill menu with your choice of generous side dishes.
SOUL CAFE
The perfect place for a light breakfast, casual lunch or evening snack. Soul Café's menu offers something to please all tastes. Fully licensed, with hearty, home-style dishes, healthy salads, premium Genovese coffee & a selection of herbal teas.
COCOON BAR
A chic and stylish haven. Enjoy chilled music, cool drinks and hot snacks. Closed on Sundays.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for The Swanston Hotel Melbourne Grand Mercure

Overall score

4.5 / 5
5.01.0
96 out of 96
Amenities:
4
Cleanliness:
4.3
Hotel staff:
4.3
Comfort:
4.1
Location:
4.8
Value:
4.1

95% would recommend to a friend.

Sort by:
Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

5
5.01.0
Barb
Couples
Ulverstone
14 Dec 2015

Favourite hotel

This was a business trip and suited our needs to a tee.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

5
5.01.0
Barb
Couples
Ulverstone
11 Nov 2015

Centrally located for families or business

Great service with welcoming staff. The Swanston is the first hotel we call whenever we need accommodation in Melbourne.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

3
5.01.0
Leeanne R.
Single
N/A
9 Nov 2015

Comfortable but dated

This is a great centrally located hotel however I was disappointed with the dated and small bathroom suite.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Single

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
Lynn J.
Family
N/A
26 Oct 2015

Mother daughter trip

Very old but comfortable and spacious. Amazing location. However best to avoid friday and saturday nights if you value your sleep. Otherwise very quiet.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Family

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

5
5.01.0
Concert goers
Friends
Mourilyan
26 Oct 2015

Great girls trip away!

Fantastic stay yet again, room was comfortable & clean, serviced daily if required. Staff always friendly & helpful. Excellent location, only minutes to the mall, Emporium & delicious restaurants! An easy choice to stay here again the next time in Melbourne!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Friends

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

5
5.01.0
rebecca
Family
N/A
13 Oct 2015

Amazing location !!

Picked this hotel mainly for its location . The hotel exceeded my expectations. The valet and reception staff were extremely welcoming and helpful . I booked the King room and it was massive , with its own separate lounge . Would definitely stay here again !!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
Denwick
Single
N/A
19 Jul 2015

Comfy, Great spot

Comfortable, accessible, no dramas here, will stay again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Single

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

5
5.01.0
B.Pap
Family
N/A
10 Jul 2015

Weekend Trip

We arrived early on the friday morning and were pleasantly surprised when our hotel room was ready for check in straight away. The front desk were extremely polite and we also got the memory foam pillows we request which ensured we had a great sleep. The hotel location is the best. Central to everything with a free tram stop right at the door. The only thing I would say is the room was a bit dated and the view that we had into another hotel room out the window was not impressive.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
David G H.
Couples
N/A
10 Jun 2015

Long Weekend Melbourne

Excellent accommodation, welcoming and friendly staff, Great room with outside vision, no looking at concrete walls. Staff were all-ways available to assist with any answer on questions that came to mind at all times.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
Butterfly64
Couples
geilston bay
7 May 2015

Extra service with a smile.

We enjoyed our stay here. The staff were very accommodating and went out of their way to please us. We complained about noise and the matter was sorted. As well as offering us earplugs and a bottle of wine to apologise. I was involved in an accident during my stay at Melbourne and the staff showed concern and bought me a bag of ice for my injury. I will definitely stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Couples

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