US$110 Avg/night
Rate and special offer based on Check-in 5 Jul 2015 Check-out 8 Jul 2015

The Swanston Hotel Melbourne Grand Mercure

4 stars
View map of 195 Swanston Street, Melbourne, VI 3000

Hotel Overview

Reviewer score
4.5
out of 5
88 reviews
HOLLIDAY

My son and I had a holliday in Melbourne after a short cruise and found the Swanson first class . See full review

  • Ronald B.
  • 3 Mar 2015
Business stay

We have stayed at the Swanston numerous times because it is central and caters for our needs wether... See full review

  • Barb
  • 12 Dec 2014
Explore Melbourne attractions and business hubs with ease by booking a stay at the centrally located The Swanston Hotel Melbourne Grand Mercure. This elegant hotel also offers top-notch facilities and easy access to must-see sites like Shrine of Remembrance, Federation Square and Eureka Skydeck 88. During free time, tourists visit Melbourne Zoo and Melbourne Museum. Melbourne City Conference Centre is less than a kilometre from the property.
General
The Swanston Hotel Melbourne Grand Mercure offers 24-hour front desk, events spaces, business centre, luggage storage, concierge, airport shuttle (fees apply) and laundry/dry cleaning. Guests unwind in the indoor heated pool and gym after touring the area.
Location
The Swanston Hotel Grand Mercure is ideally positioned on Swanston Street, in the heart of Melbourne. While in the Victoria capital, tourists stroll along Parliament Gardens or catch live shows at Her Majesty's Theatre.
Dining
Start the day at Swanston Hotel Grand Mercure with tasty breakfast at Cocoon Lounge. Diners also have modern Italian dishes at The Louden Kitchen & Grill or drinks at Soul Cafe and Cocoon Bar.
Rooms
The spacious rooms and suites have air conditioning/heating, cable flat-screen TV, DVD player, iPod dock, hairdryer, iron/ironing board, mini bar, microwave oven, safe deposit box and tea/coffee maker. Suites have separate living area.

The Swanston Hotel Melbourne Grand Mercure Rooms

Suite 1 Kg bed Exec
Suite 1 King Bed. This spacious suite offers a separate bedroom with King Bed & TV. Living room has dining area, 40" LCD TV, work desk & free internet included. Up to 3 people (3rd person & rollaway charges apply)
1 Qn bed Std
Standard Room 1 Queen Bed. Spacious & contemporary with 1 Queen Bed, opening windows, climate control, TV, DVD player, movie & cable channels, minibar, microwave, personal safe, work desk plus broadband & wireless internet. Up to 3 people (3rd person & ro
2 Db beds Std
Standard Room 2 Double Beds. Spacious & contemporary with 2 Double Beds, opening windows, climate control, TV, DVD player, movie & cable channels, minibar, microwave, safe, work desk & broadband/wireless internet. Up to 2 adults/2 children or 3 adults (3r
1 Kg bed Sup
Superior Room 1 King Bed. Upgrade to a Superior King Room and enjoy this extra spacious room overlooking vibrant Swanston St, indulge in the comfort of a divine King Bed plus enjoy all the features of the standard room. Up to 3 people (3rd person & rollaw

Amenities

  • WiFi
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Elevators
Activities
Heated pool
Fitness centre or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
24 hour front desk
Express check in
Express checkout
Childcare Service
Concierge desk
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Porters
FAX
Currency exchange
Internet
WiFi
Parking
Parking
Indoor parking
Valet parking
Accessibility
Accessible facilities
Room
Satellite TV
AM/FM alarm clock
Free newspaper
Hairdryer in room
Iron
Sprinklers in rooms
Bath tub

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Hotel Map

-37.813 144.9651
Nearby airports
MEL, (MEL), 25.00, KM, SE;
Area description
Downtown

Nearby points of interest

  • Bourke Street Mall: 0.1 km
  • Chinatown Melbourne: 0.1 km
  • Royal Arcade: 0.2 km
  • Manchester Unity Building: 0.2 km
  • Block Arcade: 0.3 km
  • Melbourne Town Hall: 0.3 km
  • Victorian Arts Centre: 0.3 km
  • State Library of Victoria: 0.4 km
  • St Michael`s Uniting Church: 0.4 km
  • Scots Church: 0.4 km
  • Chinese Museum: 0.4 km
  • Parliament House: 0.5 km
  • St Paul's Cathedral: 0.5 km
  • ANZ Banking Museum: 0.5 km
  • Old Melbourne Gaol: 0.6 km
  • Bourke Street Mall: 0.1 km
  • Chinatown Melbourne: 0.1 km
  • Royal Arcade: 0.2 km
  • Manchester Unity Building: 0.2 km
  • Block Arcade: 0.3 km
  • Melbourne Town Hall: 0.3 km
  • Victorian Arts Centre: 0.3 km
  • State Library of Victoria: 0.4 km
  • St Michael`s Uniting Church: 0.4 km
  • Scots Church: 0.4 km
  • Chinese Museum: 0.4 km
  • Parliament House: 0.5 km
  • St Paul's Cathedral: 0.5 km
  • ANZ Banking Museum: 0.5 km
  • Old Melbourne Gaol: 0.6 km
  • Princess Theatre: 0.6 km
  • Post Master Gallery: 0.6 km
  • Federation Square: 0.6 km
  • Flinders Street Station: 0.6 km
  • Melbourne City Baths: 0.7 km
  • Old Treasury Building: 0.8 km
  • City Museum: 0.8 km
  • St. Peter's Church: 0.8 km
  • Southgate Arts and Leisure Precinct: 0.8 km
  • Immigration Museum: 0.8 km
  • Parliament Gardens: 0.8 km
  • Southgate Plaza: 0.8 km
  • Sunday Market: 0.8 km
  • Rialto Towers: 0.9 km
  • Observation Deck: 0.9 km
  • Eureka Tower: 1 km
  • Treasury Gardens: 1 km
  • Queen Victoria Market: 1 km
  • St. Patrick's Cathedral: 1 km
  • Melbourne Aquarium: 1.1 km
  • Crown Casino: 1.1 km
  • National Gallery of Victoria: 1.1 km
  • Southern Cross Station: 1.2 km
  • Fitzroy Gardens: 1.3 km
  • Animals Australia: 1.3 km
  • Captain Cook's Cottage: 1.4 km
  • Giant Sky Wheel: 1.5 km
  • Victoria Police Museum: 1.5 km
  • Sidney Myer Music Bowl: 1.5 km
  • Telstra Dome: 1.6 km

Dining

THE LOUDEN KITCHEN & GRILL
The Louden Kitchen & Grill is a contemporary restaurant offering a great value buffet breakfast & a la carte dinner featuring delicious home-style fare with a modern twist plus a fresh & healthy grill menu with your choice of generous side dishes.
SOUL CAFE
The perfect place for a light breakfast, casual lunch or evening snack. Soul Café's menu offers something to please all tastes. Fully licensed, with hearty, home-style dishes, healthy salads, premium Genovese coffee & a selection of herbal teas.
COCOON BAR
A chic and stylish haven. Enjoy chilled music, cool drinks and hot snacks. Closed on Sundays.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for The Swanston Hotel Melbourne Grand Mercure

Overall score

4.5 / 5
5.01.0
88 out of 88
Amenities:
4
Cleanliness:
4.3
Hotel staff:
4.3
Comfort:
4
Location:
4.8
Value:
4.1

94% would recommend to a friend.

Sort by:
Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
David G H.
Business
N/A
10 Jun 2015

Long Weekend Melbourne

Excellent accommodation, welcoming and friendly staff, Great room with outside vision, no looking at concrete walls. Staff were all-ways available to assist with any answer on questions that came to mind at all times.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
Butterfly64
Business
geilston bay
7 May 2015

Extra service with a smile.

We enjoyed our stay here. The staff were very accommodating and went out of their way to please us. We complained about noise and the matter was sorted. As well as offering us earplugs and a bottle of wine to apologise. I was involved in an accident during my stay at Melbourne and the staff showed concern and bought me a bag of ice for my injury. I will definitely stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

3
5.01.0
Wing Chung Jason L.
Business
N/A
8 Apr 2015

Shopping Trip

Let's start from the bad things first, the hotel is quite old and the room size is a bit small, the toilet is clean but again, it's old. It's noisy due to the location is in the middle of the city, I can't sleep until 2am in first night (It's friday night) and the next few days it's getting better, the noise finished about 10pm - 11pm. The good things is the location is really excellent for shopping, eating and transportation. Really convenience location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

5
5.01.0
Ronald B.
Business
N/A
3 Mar 2015

HOLLIDAY

My son and I had a holliday in Melbourne after a short cruise and found the Swanson first class .

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

3
5.01.0
Sakuramanis
Business
Singapore
26 Dec 2014

Family getaway

We booked 2 rooms and stayed 7 nights....would have been great to get a discount on parking charges....amenities were minimal but bearable

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

5
5.01.0
Barb
Business
Ulverstone Tas
12 Dec 2014

Business stay

We have stayed at the Swanston numerous times because it is central and caters for our needs wether we are staying for business or pleasure. We were pleasantly surprised to receive a room upgrade which made our stay even better still.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

3
5.01.0
Sakuramanis
Business
Singapore
13 Aug 2014

Generally good...except for....

Room is missing a chest of drawers....there is no where to place our personal effects.... Toilet seat has to be permanently down...it won't stay up....needs fixing.... Toilet door is not properly aligned....needs a hard push to close and a strong pull to open.... Check Room 1105

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
Mary F
Business
Sydney, Australia
13 Apr 2014

Relaxing Weekend

Enjoyed our experience in a spacious premier king room. Breakfast was excellent in a warm environment. Would definitely stay here again. Right in the heart of everything exciting to do in Melbourne.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
Westie
Business
New Zealand
9 Feb 2014

great for a few days away

Would recommend this hotel if coming to Melbourne for the first time as location very central. Staff, especially the concierge's, very helpful and honest with recommendations. Had read a few negative reviews prior to travel and feel it may be worth upgrading from a standard room if you are able to. On the negative air conditioning not that great (this is a necessity when temperatures in the 30's!) and would be great for Wifi to be free.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Time-saving tip: Not Applicable

Skybus is great way of getting to the city with free shuttle to hotel. Would recommend you book return shuttle the morning you leave and not leave it until you are ready to leave as may not be available. However the trams are possibly a quicker means of getting to the train station to get the Skybus but would depend on the time of day you are travelling.

Review of The Swanston Hotel Melbourne Grand Mercure

Reviewer score

4
5.01.0
Juless
Business
Sydney, Australia
9 Jan 2014

Great Location! Very helpful Staff

The hotel is right in the heart of Melbourne for shopping and close to trams. We were very close to the Regent theater walking distance and just around the corner to DJ's and Myers. The only negative I could say would be the bathroom did need a redo looking a bit tired but was very clean and the shower hot! Beds were very comfortable and our room was very quiet. Loved the bar area in the hotel. The staff were very helpful and lovely. Will definitely be staying here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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