US$92 Avg/night
Rate and special offer based on Check-in 30 Aug 2015 Check-out 31 Aug 2015

Oaks Gateway On Palmer Townsville

4 stars
View map of 2 Dibbs Street, Townsville, Townsville, QL 4810

Hotel Overview

Reviewer score
4.5
out of 5
62 reviews
Great Townsville Getaway

Spent a couple of days here whilst visiting Townsville. The level had just been painted so it was... See full review

  • Brett A
  • 25 Nov 2014
Interstate family catch up

great central location , good security ,handy to many eateries , very comfortable rooms,and great... See full review

  • Grumpy old man
  • 5 Oct 2014
Oaks Gateway On Palmer Townsville offers travellers a resort-style accommodation conveniently set in this tropical Queensland city. Apart from touring Reef HQ Aquarium, holidaymakers can also check out HMS Pandora relics display at Museum of Tropical Queensland and maritime history collection at Maritime Museum of Townsville. A Townsville vacation is not complete without enjoying the sand and sun at The Strand.
General

Oaks Gateway On Palmer Townsville features infinity-edge swimming pool, fully equipped gym and spa. The property also provides underground parking, Internet access and business centre. For added convenience laundry service and accessible facilities are available.

Reception hours are 6am-11pm on Tuesday & Wednesday, and open for 24 hours Thursday - Monday. *Pre arrange after hours check in. Guests are required to provide a credit card upon check in for a pre-authorisation.

Complimentary secure undercover parking.
Location

Oaks Gateway is strategically situated on the cosmopolitan Palmer Street, near Townsville central business district and five kilometres to Townsville Airport. While on holiday, visitors can spend leisure time at Jupiters Townsville Casino or explore the dining and entertainment opportunities at the picturesque Breakwater Marina.

From the airport turn right towards Ingham Rd, Left at Sturt St, Right at Denham St Continue on Dean St, Left at Palmer and Left at Dibbs St and you will arrive at 2 Dibbs St.

  • NOTE: Reception hours are from 6 AM to 11 PM on Sundays and Mondays, and open 24 hours from Tuesdays to Saturdays. Please contact the hotel in advance for arrival outside these hours.
  • NOTE: Oaks Hotels & Resorts require photo ID and a $150 credit card pre-authorisation security bond upon check-in. Cash is not accepted for bond payment. Incidentals settled by credit/debit card will incur a 1.5% card transaction fee.
  • Cot Hire is additional $20 per night.
Dining

Guests at Oaks Gateway Palmer sample mouth-watering dishes at the on-site restaurant. Patrons unwind at the relaxed setting of the in-house cocktail bar.
Rooms

All spacious and sleek apartments are outfitted with full kitchen, laundry facilities, separate lounge and dining area, work desk and balcony. Rooms have coffee-making facilities and balcony.

children under 2 stay free using existing bedding

Oaks Gateway On Palmer Townsville Rooms

One Bedroom Apartment
Spacious one bedroom apartment with Foxtel, Ribs and Rumps restaurant charge back facilities, full kitchen and laundry, balcony overlooking the Townsville CBD, lounge and dining area and work desk. Includes 30 minutes continuous use of FREE Wi-Fi daily.
Two Bedroom Apartment
Spacious two bedroom apartment featuring Foxtel, Ribs and Rumps restaurant charge back facilities, full kitchen and laundry, balcony, separate lounge and dining area and work desk. Includes 30 minutes continuous use of FREE Wi-Fi daily.
Hotel Room
Stylish hotel room featuring Foxtel, Ribs and Rumps restaurant charge back facilities, access to hotel gym, tea and coffee making facilities, balcony overlooking the Townsville CBD and free parking. Includes 30 mins continuous use of FREE Wi-Fi daily.

Amenities

Dining
Restaurant
Services
Business centre
Conference facilities

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Hotel Map

-19.2597 146.8195
Area served
Townsville
Nearby airports
Townsville
Area description
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located on the waterfront and the full range of dining and leisure facilities, the hotel is conveniently close to the CBD fringe, catering to both leisure and business travellers. Sleek, modern dcor and chic styling are hallmarks of the Gateway. Accommodation consists of spacious, modern and luxurious apartments with spectacular river, ocean and hinterland views which are sure to impress. There's a spectacularly located swimming pool on podium level also with views over the river and city, as well as a fully equipped gym and spa.

Nearby points of interest

  • The Strand: 2.3 km

Hotel Policies

Check-in:
14:00
Check-out:
10:00

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Oaks Gateway On Palmer Townsville

Overall score

4.5 / 5
5.01.0
62 out of 62
Amenities:
4.2
Cleanliness:
4.6
Hotel staff:
4.3
Comfort:
4.3
Location:
4.6
Value:
4.3

95% would recommend to a friend.

Sort by:
Review of Oaks Gateway On Palmer Townsville

Reviewer score

4
5.01.0
Christopher M.
Couples
N/A
18 Mar 2015

great view

Easy to find. Friendly staff. Cleaned to a high standard. Best of all it had a bath! Great view from our balcony over the river. Nice smells coming up from the grill place below.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Review of Oaks Gateway On Palmer Townsville

Reviewer score

4
5.01.0
Frank B.
Business
Altona Meadows
16 Feb 2015

Great one night away

As expected it was what we needed for one nights accomodation

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Oaks Gateway On Palmer Townsville

Reviewer score

4
5.01.0
Celeste W.
Friends
Julatten
13 Feb 2015

The right place in the right location

Loved the location and the facilities suited us down to the ground. The pool was great for us swimmers! Only issue we had was that we could hear all nearby doors closing, and unfortunately we overheard a loud argument in the middle of the night (not the hotel's fault!). But all in all it was a great weekend away.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Friends

Review of Oaks Gateway On Palmer Townsville

Reviewer score

4
5.01.0
Tobs
Couples
FNQ
16 Dec 2014

Pretty good

there was a couple of hitches , but the friendly staff attended to them straight away .

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Couples

Review of Oaks Gateway On Palmer Townsville

Reviewer score

5
5.01.0
Brett A
Brisbane, Australia
25 Nov 2014

Great Townsville Getaway

Spent a couple of days here whilst visiting Townsville. The level had just been painted so it was fresh and incredibly clean. The room was great and had a wonderful river view from the balcony. The room wasn't huge, but you don't go on holidays to sit in your room do you. I will definitely return next time I'm in Townsville.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Dining tip: In Hotel

A delicious dinner can be enjoyed at Ribs and Rumps which is accessible from the lobby.

Review of Oaks Gateway On Palmer Townsville

Reviewer score

5
5.01.0
Grumpy old man
Family
Cairns
5 Oct 2014

Interstate family catch up

great central location , good security ,handy to many eateries , very comfortable rooms,and great friendly staff, will stay hear again and recommend to friends .

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Oaks Gateway On Palmer Townsville

Reviewer score

4
5.01.0
Holiday Girl
Couples
NZ
14 Aug 2014

Excellent Location

Very comfortable, walk across the bridge to the main street of Townsville. Restaurants right out the door - very handy. Would definatley stay again Free parking too.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: In Hotel

Book a river view - more quieter

Review of Oaks Gateway On Palmer Townsville

Reviewer score

1
5.01.0
smalltoad
Couples
Sydney
5 Aug 2014

Buyer beware......

...you may or may not get what you are expecting or have paid for. It seems to be the luck of the draw. Don't believe the statement on their website that says "All rooms feature ............. spectacular river, ocean and hinterland views". After much deliberation and research, we had chosen this hotel based largely on the fact that there seemed to be lovely views from the rooms. We even contacted the hotel in advance to ask for an apartment on the higher floors with views of the river. A room on level 2 with a view of a wall and the large extractor vents from the restaurant next door was certainly not what we had in mind!! What we discovered is that any requests made are irrelevant as it depends on what is available on the day. We must emphasise that Adam, the person at reception did all he could to help. In the end, we chose to downgrade to a studio - despite having paid for an apartment and without any refund - to avoid staying in a room that felt like an underground dungeon. This meant that we didn't have the space or the cooking facilities we'd paid for, but we did end up on the 9th floor with a view - whilst not of the river, it was a nice outlook towards the hinterland. It was still on the back of the hotel with the noise of the extractor fans, but at least we were only looking down on them rather than at them. Unfortunately, our stay was further affected by people having a party in the apartment next to us until all hours of the morning. To be fair, this was not the fault of the hotel, with Adam once again coming to our rescue and doing what he could to get them to quieten down. There appear to be some lovely rooms in this hotel. Perhaps if they had a system as many other places do - whereby you pay a premium to be guaranteed a room on a higher floor - I'd consider this hotel again. But in the circumstances, I wouldn't take the risk of booking here.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Couples

Dining tip: Short walk from hotel

A nice little breakfast spot called Yummy Mia is across the river in Flinders Street. Small menu but fresh food, good coffee and quirky.

Review of Oaks Gateway On Palmer Townsville

Reviewer score

4
5.01.0
Wellbee
Friends
Bowen
19 May 2014

Shorter stay

Unfortunately I had a medical emergency at home and had to leave a day earlier. Due to booking through third party, I had to pay for 2 days instead of one...disappointing! :(

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Friends

Review of Oaks Gateway On Palmer Townsville

Reviewer score

4
5.01.0
Jo Val
Couples
Whitsundays Queensland
18 May 2014

Good location good amenities

Checked in at reception but like some other couples had trouble finding the hotel's car parking and then access back into the hotel. Needs clear signage. Room clean and comfortable but shower over the bath was difficult for my husband to manage. Palmer St had endless restaurants to choose from and was alive at night. Overall a good experience.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Dining tip: Short walk from hotel

In hotel restaurant looked fine but booked out. With many restaurants to choose from take your pick but Bennys was just great

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