US$73 Avg/night
Rate and special offer based on Check-in 23 May 2015 Check-out 26 May 2015

Mercure Townsville

3 stars
View map of Woolcock Street, TOWNSVILLE, QL 4812

Hotel Overview

Reviewer score
4.0
out of 5
29 reviews
A nice hotel - but disappointed with amenities not available

The hotel was great, comfort, cleanliness, location. All was wonderful. I was disappointed in the... See full review

  • Travelling Business Cmp
  • 29 Sep 2014
We stayed here again on our return

We stayed here again on our return trip home. Our allocated room was very disappointing in... See full review

  • Kym
  • 21 Jun 2010
To experience the contemporary service and impeccable decor in an appealing ambience, the Mercure Townsville has been designed to meet the highest expectations of the most discerning business or leisure travellers.
General

This inn features well-appointed business centre as well as meeting and banquet rooms that are perfect for your next special events. Also available is a swimming pool as well as tennis court for you to enjoy at leisure.

Location

Nestled in 4.5 hectares of lush tropical gardens on the shores of the lakes, the Mercure Townsville is just 4 kilometres from the town centre and is also easily accessible to many tourist sites of the spectacular city.



  • 4 km to the City Centre
Dining

Offering a friendly atmosphere, the in-house restaurant serves mouth-watering dishes for you to savour. In addition, the inn also offers a beautifully decorated bar that serves a variety of refreshing drinks for you to enjoy.
Rooms

This lovely property comprises a excellent choice of elegantly furnished accommodation units that come with an array of modern conveniences to ensure you a memorable as well as a relaxed stay.

Mercure Townsville Rooms

1 Qn bed Std
Resort Room 1 Queen Bed. Modern and well-appointed,the airconditioned Standard Resort Room features an inviting Queen-size bed as well as lovely lake or garden views. A baby cot is available upon request. Up to 2 adults. No Rollaway
1 Kg bed Sup
Superior Room 1 King Bed. Raise your comfort level to a Superior Room. Boasting beautiful views of the lake or lush tropical gardens, it features all the modern conveniences with a baby cot available upon request. Up to 2 adults. No Rollaway.
1 Kg bed Dlx
Deluxe Room 1 King Bed Lake View and Balcony. Combining comfort, convenience and style, the airconditioned Deluxe Room is a fantastic choice. Offering gorgeous lake views, the room features a king size bed and a private balcony. Up to 2 adult. No rollow
1 Qn+1 Sg beds Std
Resort Room 1 Queen and 1 Single Bed. Modern and Well-appointed, the air-conditioned Standard Resort Room features an inviting Queen-size and a single bed as well as lovely Lake or Garden Views. A baby cot is available upon request. Up to 3 adults. No R
Suite
Family Room 1 Queen and 2 Single Beds. This well-appointed room cater for all your family needs; with 1 Queen size bed and 2 single beds you can comfortably accommodate your family for a good nights rest. You will also enjoy the fantastic views of the l
1 Kg bed Std
Standard Room with 1 King Split Bed. Modern and Well-appointed, the Newly Renovated Standard Resort Room features an inviting King-size Split bed as well as all the modern conveniences and stunning views to a Lush Tropical Garden. A Baby cot is availabl

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Activities
Outdoor pool
Outdoor tennis
Dining
Bar/Lounge
Restaurant
Room service
Services
24 hour front desk
Childcare Service
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
FAX
Doctor on call
Currency exchange
Overhead projector
Internet
WiFi
Parking
Parking
Outdoor parking
Bus parking
Accessibility
Accessible facilities
Room
Satellite TV
Safe
AM/FM alarm clock
Free newspaper
Hairdryer in room
Cribs available
Shower
Iron
Bath tub

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Hotel Map

-19.274 146.8042
Nearby airports
TSV, (TSV), 3.00, KM, S;
Area description
Airport

Nearby points of interest

  • The Strand: 2.7 km

Dining

CELSIUS RESTAURANT
You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!
CELSIUS BAR
Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Mercure Townsville

Overall score

4 / 5
5.01.0
29 out of 29
Amenities:
4
Cleanliness:
4.2
Hotel staff:
3.9
Comfort:
3.4
Location:
4.1
Value:
4

83% would recommend to a friend.

Sort by:
Review of Mercure Townsville

Reviewer score

4
5.01.0
Travelling Business Cmp
Business
LA, USA
29 Sep 2014

A nice hotel - but disappointed with amenities not available

The hotel was great, comfort, cleanliness, location. All was wonderful. I was disappointed in the fact that the facilities were not working and no one told us about it, even at check-in until we got to the Jacuzzi to find a written paper saying it was out of order. They even pointed us to the direction of the facilities, not telling us it was out of order. Could have been a great hotel if the communication between staff and customer was more.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
2
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Review of Mercure Townsville

Reviewer score

3
5.01.0
The Internet
Business
Queensland
18 Apr 2014

12.50 for two hours internet=daylight robbery

Overpriced internet is unacceptable in a large chain hotel. Rooms need to be pest treated as we had a large number of insects in the bathroom and room. The bed was comfortable and the pool lovely.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Review of Mercure Townsville

Reviewer score

2
5.01.0
Scrubby
Business
Australia
29 Oct 2013

Average family getaway

Room need de cobweb bing, bathroom mouldy shower screen, tiles needed grouting, basin crazed poor for mecure

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
1
Hotel staff:
5
Comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Review of Mercure Townsville

Reviewer score

3
5.01.0
Disappointed duo
Business
Gold coast, Australia
19 Aug 2013

Noisy!

Our room backed onto what sounded like air conditioning units - continually noisy / difficult to sleep. On the second night there were TWO weddings - very noisy / difficult to sleep. We didn't like having to walk through the bar / dining area to access our room.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Review of Mercure Townsville

Reviewer score

3
5.01.0
BizTraveller
Business
Brisbane Qld
6 Jul 2013

Cramped and Noisy

I found the room to be rather on the small size and a little cramped, in both the room and the ensuite .The hot water heat pump units were right outside the bathroom window and made a racket - very noisy. Otherwise the location is great and the other appointments al good.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Review of Mercure Townsville

Reviewer score

3
5.01.0
zappagirl
Business
Brisbane
12 Jun 2013

A quiet executive room in a resort setting

Resort style hotel with rooms on two levels (stairs) around a pool and garden area, including board rooms and conferencing facilities. I have stayed four times recently with different experiences each time. I very much appreciated the upgrade last time, apparently offered as I have been a frequent customer. Exec rooms are tastefully appointed with all amenities you would expect, and good bathroom facilities, tv and minibar. Nice bedding but pillows are very big, however others are available upon request. Restaurant is not inviting and a little over-priced, perhaps, but room service is available and prompt. Some quiet rooms are available away from the busy areas however if the garden sprinklers don't wake you up early, the sound of someones suitcase clicking across the brick path outside will do the trick. Checkin/checkout can be slow and staff can appear a little bit indifferent but not unpleasant. It varies.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

There are several fast food outlets with a 5 minute walk - burgers, chicken, noodles, kebabs. Plus a small supermarket.

Review of Mercure Townsville

Reviewer score

3
5.01.0
zappagirl
Business
Brisbane
17 Apr 2013

Lovely garden surrounds but a little disappointing

A resort style hotel located outside the CBD, not far from the airport and well located for business travellers to Thuringowa and beyond. Close to fast food outlets and a short drive to convenience stores, supermarkets etc. Not really suitable for walking around the neighbourhood due to proximity to the highway. With some love, the hotel could leave a much better impression. I was kindly given a nice looking fresh room on the ground floor ( no lifts), with a mini bar and two small cartons of milk in the fridge, which is appreciated. This time I enjoyed the room service pizza which was twice as good as last time. The bed, pillows and linen are particularly good but the room lacked overall comfort due to a tiled floor and an air con unit positioned directly on to the bed. Bathroom would be unlikely to suit an elderly or short person as it is a big step up into the bath to access the shower, and there is nothing to grip except the glass shower screen. I was unable to reach the taps from outside the bath and so needed to stand somewhat under the water flow while adjusting the temperature. Very uncomfortable. This process was also almost impossible (and a bit hazardous) due to the overhead lights not working and the taps having no visible hot/cold markings. I didn't receive a "sorry" about the situation but was instructed that I should have called reception because there's a tricky arrangement with light switches. What the? Why not fix it? Or give a heads up on check in? No time for that sort of thing at 5.30am needing a shower to check out by 7am. Front desk staff member requested payment on checkout but was able to establish that I had prepaid after I produced documentation.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
3
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Nightlife tip: Not Applicable

Forget the night life. There isn't any that I can ascertain. Use the opportunity for a quiet night in. No traffic noise.

Review of Mercure Townsville

Reviewer score

4
5.01.0
BizTraveller
Business
Brisbane Qld
2 Apr 2013

Home away from home

Great accommodation for work, rest or play. Makes business or conference travel very comfortable. A little out of the way but very convenient.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Plenty of fast food and affordable restaurants just a short walk away.

Review of Mercure Townsville

Reviewer score

3
5.01.0
zappagirl
Business
Brisbane
2 Apr 2013

Resort style hotel close to the airport

The hotel, in a resort style setting seems well suited to families, with several pools and an entertainment area. The foyer, bar and restaurant, all co-located are not particularly inviting, but my room was crisp, clean and modern and had an unexpectedly comfortable bed. I asked for and was given a room on the ground floor in a quiet area of the hotel - which was a generous complimentary upgrade. The bathroom was fresh and pleasant, with good towels and toiletries, plus shelf space. I appreciated the fresh milk and icecubes in the fridge. The room service pizza arrived promptly, but turned out to be bland and disappointing. Checkout at a busy time took longer than I was hoping for but the taxi arrived quickly. The hotel is quite close to the airport and major highways and perhaps due to that, is not a great area for strolling too far in the evening.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

There are several well known food outlets just nearby. You will need a car to get to independent restaurants.

Review of Mercure Townsville

Reviewer score

3
5.01.0
grol
Business
brisbane
20 Jan 2013

business

location is very queit, meals good and prices are resonable

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

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