Holiday Horror Stories
As we are now back in the office with the memory of our holiday quickly replaced by deadlines, emails and phone calls, some of you have had a leisurely and relaxing holiday, whilst others might have had to deal with the stress of driving coast to coast, feeling the threat of airline strikes & baggage handlers or what you thought you paid for you didnâ€™t get be it a hotel room, package deal, tour or the like!
At HotelClub, we pride ourselves on listening to our customers and providing ways for them to rate their hotel stay. Every customer who makes a booking with HotelClub receives an email (within 72 hours of checking out of the booked hotel) that asks them to rate their hotel stay on 5 key criteria of location, cleanliness, facilities, pricing, and service. The hotel is then given a score out of 5 and the reviews (both good and bad) displayed on their page.
Here are just some of the hotel horrors we foundâ€¦â€¦
â€œThere was maintenance work going on in the hotel during the morning hours and incessant hammering woke us up. Would probably not stay there again!â€
â€œUnfortunately, our one bedroom apartment was a huge disappointment. The hotel clerk assured us the hotel was rated at 3.5 stars, but that was obviously not the case for us.”
â€œAdversely, the whole purpose of renting this room was to have a place to leave our valuables and feel safe. Further please be advised that because of the condition of the hotel, we did not stay the evening of check in.â€
â€œWe were badly eaten by bed bugs! The hotel needs a lot of work, carpet dirty, walls need painting, everything is quite old, we would not stay there again.â€
â€œThe room was not only dirty but was cold and was right next to the elevator. You can imagine the noise that came from that. There was also the sound of pouring water which was so loud we kept thinking it was in our room. We felt unsafe, uncomfortable, cold and had the worst night sleep ever.â€
â€œI am absolutely disgusted with the hotel – it was awful in every way and by far the worst hotel I have ever had the misfortune of staying in.â€
By providing our customers with great hotels at great rates, HotelClub has been able to keep customersâ€™ complaints to less than 0.4% of total bookings â€“ with all rates backed by a Low Rates Guarantee^. Whilst keeping these ideals, occasionally circumstances are beyond the control of HotelClub such as maintenance!
We would love to know if you have a holiday horror story – Leave a comment and tell us about your hotel nightmare experiences.