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Walt Disney World Swan Hotel Orlando

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Walt Disney World Swan Hotel Orlando

Walt Disney World Swan Hotel Orlando

4 Stars

1200 Epcot Resorts Boulevard Lake Buena Vista FL 32830


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Walt Disney World Swan Hotel Orlando ExteriorWalt Disney World Swan Hotel Orlando SpaWalt Disney World Swan Hotel Orlando Swimming poolWalt Disney World Swan Hotel Orlando Suite
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 4
Location 4
Pricing 4
Overall 4
The Walt Disney World Swan Hotel Orlando offers easy access to many of the area's best attractions. Guests are just a short distance from the Magic Kingdom, Downtown Disney and Disney's Animal Kingdom. Nearby water-parks include Wet-n-Wild, Aquatica at SeaWorld and Disney's Blizzard Beach and Typhoon Lagoon. Guests can also enjoy Ripley's Believe It or Not Museum, the International Trolley and Train Museum and Titanic: The Experience, all less than ten minutes away.

Location
The Swan is located between Epcot Center and Disney's Hollywood Studios.

Rooms
Guestrooms at the Swan feature custom-designed carpeting and draperies, maple dressers with frosted glass accents, flat-screen LCD televisions, oversized work stations and high-speed Internet access.

Restaurant
Guests have plenty of onsite dining options and can opt for fine dining choices like Kimono's and Il Mulino New York Trattoria. Casual dining options include Garden Grove or Splash Terrace. Quick meals are available at Picabu or the Java Bar.

General
Guests of the Swan Hotel enjoy access to a variety of amenities including five swimming pools, white-sand beach, a fitness centre, game rooms, an art gallery and a business centre. The hotel offers wedding and meeting facilities and guests have access to onsite catering. Shuttle service within Disney is also on offer.

Additional Information

  • NOTE: Rollaway bed is available at $25 USD per night.
  • The property charges a mandatory $23 USD per day resort fee service package which includes: unlimited domestic long distance per day, unlimited access to the resort's health club facilities, in-room high-speed internet access and two bottles of water daily.
  • The following parking fees apply: non-registered guest (those who are visiting the hotel to use facilities and services but are not staying overnight), $16 for each exit (self-parking) and $26 for each exit (valet parking); and registered guest, $16 + tax per day (self-parking) and $26 + tax per day (valet parking).

Hotel Facilities

  • Baby Sitting Service
  • Disabled Facilities
  • Jacuzzi / Whirlpool
  • Parking Facilities (At Cost)
  • Restaurant
  • Swimming Pool - Outdoor
  • Billiards
  • Faxing Facilities
  • Laundry Facilities
  • Photocopying Facilities
  • Room Service
  • Tennis Court
  • Conference Facilities
  • Gym / Fitness Facilities
  • Lobby
  • Reception
  • Sauna

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Modem / Data Port Connection
  • Tea and Coffee Making Facilities
  • Cable / Satellite TV
  • Iron / Ironing Board
  • Radio
  • Telephone
  • Ensuite / Private Bathroom
  • Mini Bar
  • Safe
  • Voicemail

Walt Disney World Swan Hotel Orlando Guest Reviews (26)


Walt Disney World Swan Hotel Orlando
3 out of 5

The location is as good as the Disney hotels located around Crescent Lake. Because of the lower price, this seemed the best choice. We found a couple things out later that, combined, could have changed our decision. 1) No Magical express left us needing transport from and to the airport (Orland International). We found that a cab would cost about the same as renting a car, so we went with the cars flexibility. When we pulled in, we found out that it would be $15/day to park ($20/day valet) at the hotel. 2) Next at check=in we were told that there is a non-negotiable $12/day charge in addition to the room rate which covered the health club, two bottles of water and the 'high-speed' internet (this may have been in the web info, but we went right past it). To make matters worse, the wireless was terribly slow and the hard line in our room was not working. (note: a call to the desk ended with me on hold with the hotel's IT dept., which is not how I was going to spend my vacation, so I gave up. A similar issue at Beach Club ended with me leaving a quick message and a tech fixing the issue while I was a the park). Between those two issues, we were on the hook for $25-30/day, which would have made the Disney hotels much more price competitive.

Brian D wrote on January 15, 2012


Walt Disney World Swan Hotel Orlando
2 out of 5

I don't know whether it's because I'm an O... customer or if they just gave me the worst room in the hotel by accident. I had no view out my window other then the roof of the convention hall way. The room was at the end of a long hall and it must have been next to a service elevator because there was clanking going on at all times. I barely had enough hot water for a shower the last day I was there. The $12.00 per day amenity fee did me no good. The only thing I wanted or needed was the WiFi and most time I was not able to connect to it. The staff did refund me 3 days of the fee. The location was perfect and the staff was very friendly and efficient.

JNOGW wrote on January 11, 2012


Walt Disney World Swan Hotel Orlando
4 out of 5

Stayed here for 7 nights through New Years. The rooms were not ready by 3 PM and the fridge wasnt emptied from the previous guests. However once we got past the initial check in concerns , the hotel lived up to expectations. The location was great and we all had a good time. I would definately stay again if i could not get into my timeshare

sknj wrote on January 4, 2012


Walt Disney World Swan Hotel Orlando
5 out of 5

This hotel is center of WDW. So, we could move very easily. And the Room was very clean and confortable. I want to stay again.

Kasch wrote on January 3, 2012


Walt Disney World Swan Hotel Orlando
4 out of 5

We stayed there during Christmas. Great location, nice room, fantastic boat rides to Epcot and Hollywood studio.

bis2011 wrote on December 31, 2011


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Overall Guest Rating

Overall4 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service4 out of 5
Location4 out of 5
Pricing4 out of 5

Walt Disney World Swan Hotel Orlando Guest Reviews

SortBy:

3 out of 5

The location is as good as the Disney hotels located around Crescent Lake. Because of the lower price, this seemed the best choice. We found a couple things out later that, combined, could have changed our decision. 1) No Magical express left us needing transport from and to the airport (Orland International). We found that a cab would cost about the same as renting a car, so we went with the cars flexibility. When we pulled in, we found out that it would be $15/day to park ($20/day valet) at the hotel. 2) Next at check=in we were told that there is a non-negotiable $12/day charge in addition to the room rate which covered the health club, two bottles of water and the 'high-speed' internet (this may have been in the web info, but we went right past it). To make matters worse, the wireless was terribly slow and the hard line in our room was not working. (note: a call to the desk ended with me on hold with the hotel's IT dept., which is not how I was going to spend my vacation, so I gave up. A similar issue at Beach Club ended with me leaving a quick message and a tech fixing the issue while I was a the park). Between those two issues, we were on the hook for $25-30/day, which would have made the Disney hotels much more price competitive.

Review by: Brian D
Date stayed January 15, 2012

2 out of 5

I don't know whether it's because I'm an O... customer or if they just gave me the worst room in the hotel by accident. I had no view out my window other then the roof of the convention hall way. The room was at the end of a long hall and it must have been next to a service elevator because there was clanking going on at all times. I barely had enough hot water for a shower the last day I was there. The $12.00 per day amenity fee did me no good. The only thing I wanted or needed was the WiFi and most time I was not able to connect to it. The staff did refund me 3 days of the fee. The location was perfect and the staff was very friendly and efficient.

Review by: JNOGW
Date stayed January 11, 2012

4 out of 5

Stayed here for 7 nights through New Years. The rooms were not ready by 3 PM and the fridge wasnt emptied from the previous guests. However once we got past the initial check in concerns , the hotel lived up to expectations. The location was great and we all had a good time. I would definately stay again if i could not get into my timeshare

Review by: sknj
Date stayed January 4, 2012

5 out of 5

This hotel is center of WDW. So, we could move very easily. And the Room was very clean and confortable. I want to stay again.

Review by: Kasch
Date stayed January 3, 2012

4 out of 5

We stayed there during Christmas. Great location, nice room, fantastic boat rides to Epcot and Hollywood studio.

Review by: bis2011
Date stayed December 31, 2011

4 out of 5

it is located in walking distance to Epicot and Hollywood studio. We visited three restaurants in Swan and Dolphin and satisfied their food and good manner.

Review by: Anonymous
Date stayed December 30, 2011

4 out of 5

It was a great hotel, but it cost and bit much and the beds were pretty stiff. The room and staff were great and it was pretty clean. I'd come here again.

Review by: randy87
Date stayed December 1, 2011

4 out of 5

It was a great hotel, but it cost and bit much and the beds were pretty stiff. The room and staff were great and it was pretty clean. I'd come here again.

Review by: randy87
Date stayed December 1, 2011

5 out of 5

My trip to florida couldnt be better. The hotel was great ,best service, low rate fare charges. Wow . When i steped in the hotell service was awsome. Very close to the disney park. Without a doubt this was the best hotel i have ever been and would return here. Also recomend it to my families and friends .

Review by: Anonymous
Date stayed November 23, 2011

4 out of 5

We honestly couldn't be more thrilled with our vacation as a whole. The location of this hotel is perfect and their "pantry service" is so inexpensive I honestly thought it was mispriced. You can get a six pack of beer for $8 deliver or six bottles of water, 2 Powerades, and 4 granola bars to bring into the parks for about $15, all delivered to you from room service. The amount of money we saved on drinks and snacks is immeasurable. However, their $12 extra per day for "30 minutes of local calls, use of wifi, and 2 bottles of water" that they FORCE you to pay like they're doing you a favor was told to us so quickly upon check in I thought it was an extra service. When I told them we didn't need it, we were told it wasn't optional, we HAD to pay for it. We didn't need their wifi or the use of their phone and ended up being forced to pay an additional $100 for our trip. Whenever we had inquired about anything with them, their customer service was lacking to say the least their responses were mostly quick and a lot of times had nothing to do with the actual question we asked. I don't think anyone wants to arrive on vacation and automatically hear they're being charged an additional $100 for services they don't need. We honestly expected nicer rooms for the price, but didn't necessarily feel ripped off, just disappointed. The spa was fantastic and though a bit pricy, they do make it worth the experience. The rooms and the customer service (or lack there of) were the truly disappointing factors here. Truly, though, the pantry service and amount we saved on snacks and water in the parks because of it and the location and ease of transportation to the parks are what make this one of the more popular hotels in the area. I still would have liked a nicer room for the money and a little bit more attentive help from the front desk when asking a question.

Review by: Jo and Doug
Date stayed November 18, 2011

5 out of 5

Stayed here in November 2011 with my 75 year old mother. This hotel was in a perfect location for attending the Epcot Food and Wine Festival (we rented scooters of course). Getting back to the hotel for a mid-day rest was easy. Our stay at this location made our Disney experience much more enjoyable. The hotel advertises the 'heavenly' mattress and I can say that it is more comfortable than most. The resort has plenty of room for hanging out at the pool or beach when you don't want to be at the parks.

Review by: LovedSwanHotel
Date stayed November 14, 2011

4 out of 5

Went to Disney for a business trip and did not get to see any of the sights but hotel was excellent. Staff were exceptionally friendly. Room was clean and big. I would stay there again.

Review by: Seymore
Date stayed November 3, 2011

5 out of 5

Excellent Service and dining options within walking distance to the Disney Parks. Better value than Disney's Deluxe Resorts

Review by: Ly01Miami
Date stayed October 19, 2011

3 out of 5

This was my daughters’ first trip to Disney. We stayed at the Walt Disney World Swan. The biggest positive is the hotel was nicely located and had all the travel amenities needed to visit any of the Disney properties. We were able to take the water taxi on site to Epcot, Hollywood Studios, the Beach and Yacht Club resort, and the Boardwalk Resort, which is also walking distance. We travelled with a group of friends and prior to our arrival I contacted the front desk to secure a crib and to question how my family and another family can be situated nearby within the hotel. I was told “no problem, we have plenty of cribs and just make your request at the front desk when you arrive”. Upon our arrival, our friends checked in first and they were told we were located just one floor down. No big deal, right? We checked in and we were told the same thing, we were located one floor down. As we headed towards our rooms, our friends were headed towards the East elevators and we were headed toward the West elevators. One floor down, they were correct but we were on opposite sides of the hotel. I have a toddler so I went back to the desk and explained that wasn’t exactly what we had in mind. The front desk rep hit a few keyboard strokes and said “sorry my hands are tied”. “Not sure who told you that but we can’t do anything about it”. The very next day, the housekeeper inadvertently skipped our room. We had to call for room service twice. They did finally arrive after dinner. Incidentally, at the Swan you are charged a $12.00 daily fee for internet service, free Wi-Fi and 2 bottles of water (this charge may include something else, I cannot remember at this time). My family and I were lucky if we received the 2 bottles of water twice the whole time we were there. I am assuming you need to drink the first two bottles on the first day to the maintain replacement service. Lastly, upon departure, the very last line of my bill said I will be refunded $.75 daily if I opt out of receiving the newspaper. Honestly, I never knew I had the choice. Better late than never, now I know for future travel arrangements. The Garden Grove located within the hotel had character dining daily with no reservations needed. Character breakfast is offered on the weekends only and character dining for dinner (buffet only) during the week. The IL Mulino restaurant does not have a “wow” menu but a “wow” price for your everyday average $15 meal. The restaurant was very clean, nice wine glasses and our meals were very tasty. They even suggested a fine wine that would suit our dishes. Was I paying for the ambiance? If so, it wasn’t worth the money. Keep in mind, The Walt Disney World Swan is not owned by Disney. The Swan and Dolphin are actually owned by Westin so your Disney Reward Dollars are not welcomed at the restaurants. However, you do get the benefits of the free transportation and extra magic hours at the Disney parks. My hotel mishaps were very minor in nature but sometimes I do sweat the small stuff. Our trip to Disney was a magical one and we will return again. We don’t have any regrets staying at the Walt Disney World Swan.

Review by: Babygirl
Date stayed October 4, 2011

3 out of 5

The hotel was HUGE! It was a great place to stay if your out with the family on vacation. Parking at the hotel was expensive, I recommend using the valet, its around $18 a day, and almost the same as self park. Transportation to the parks was easy, you can use the shuttle or the boat. Unfortunately, the dining looks great but not much to look forward to. Breakfast at the Grove was not all what it was cracked up to be, service was horrible, you had to wait for everything, there was a limited amount of choices. The rooms are average, they need to be updated or repaired more often. There was a smell in the room, like wet towels, and it lingered for days. I assume not all rooms are like this, we just did'nt want to complain. My wife loved the spa, but my wallet was hurting. Other than that the trip was great, it's Disney so be prepared to pay, the hotel was great, but the service was lacking.

Review by: zpharmd
Date stayed July 31, 2011

4 out of 5

Swan Resort was the perfect location for our Trip. Boat ride to Hollywood Studios and Epcot was about 8 minutes. Buses to the other parks are about 20 minutes. Service was great, room was clean, pools are great. Several very nice resturants to visit at the Swan and Dolphin.

Review by: StevenTara
Date stayed July 29, 2011

4 out of 5

-Nice, comfortable hotel -Near parks and attractions -Watch for hidden costs in hotel service package -transportation provided -Food selection needs upgrading/improvements

Review by: Whitty couple
Date stayed July 24, 2011

4 out of 5

We made a short trip out to spend time at disney world with my boyfriend's family. We had an amazing visit and spent little time at the actual Swan hotel. Our room was an excellent basic home base. Our big windows let us view Hollywood studios. Two feather pillows and a comfortable king bed. A front sink and mirror, hair dryer and full size iron and board. Small mini fridge. Great valet and service. We were out late and needed check-in and out outside of regular hours. Customer service was great! Even when we stayed out at magic hours til 3 am and checked out at 430am!!! Staying on resort property you get extras like shuttle and resort hours. Beware shuttles can take up to one hour to get back and forth to parks. Have a great trip!

Review by: cleafirefly
Date stayed July 17, 2011

4 out of 5

easy access to Disney Epcot and the boardwalk hotel for shops and night life activies.

Review by: Amanda
Date stayed July 6, 2011

3 out of 5

Although the hotel bills itself as "Disney's" Swan the service and atmosphere there was anything but Disney. We took a chance by staying at a non-Disney hotel and literally paid for it. Rude housekeeping staff and management that didn't know how to respond to solve simple problems. We definitely will NOT be back there.

Review by: Frankie
Date stayed July 5, 2011

Walt Disney World Swan Hotel Orlando photos

Walt Disney World Swan Hotel Orlando Exterior
Exterior
Walt Disney World Swan Hotel Orlando Spa
Spa
Walt Disney World Swan Hotel Orlando Suite
Suite
Walt Disney World Swan Hotel Orlando Lobby
Lobby
Walt Disney World Swan Hotel Orlando Restaurant
Restaurant
Walt Disney World Swan Hotel Orlando Twin room
Twin Room
Walt Disney World Swan Hotel Orlando Exterior
Exterior
Walt Disney World Swan Hotel Orlando Swimming pool
Swimming pool
Walt Disney World Swan Hotel Orlando Lobby
Lobby
Walt Disney World Swan Hotel Orlando Children's playground
Children's playground
Walt Disney World Swan Hotel Orlando Bar
Bar
Walt Disney World Swan Hotel Orlando Living room
Living room
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