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Villa Del Palmar Cancun Beach Resort & Spa

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Villa Del Palmar Cancun Beach Resort & Spa

Villa Del Palmar Cancun Beach Resort & Spa

4 Stars

Carretera Punta Sam Km. 5.200 MZ9 SMZ2 L3 Isla Mujeres Quintana Roo Cancun Quintana Roo 77500


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Villa Del Palmar Cancun Beach Resort & Spa RoomVilla Del Palmar Cancun Beach Resort & Spa Aerial viewVilla Del Palmar Cancun Beach Resort & Spa BeachVilla Del Palmar Cancun Beach Resort & Spa Dining
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 4
Location 4
Pricing 4
Overall 4
Excellent accommodations, great services coupled with dedicated attention makes guests' stay a pleasurable experience at the Villa Del Palmar Cancun Beach Resort & Spa. Tourists can experience relaxing stays and enjoy stunning views from their villas. Travellers can enjoy many activities such as Scuba Diving, Fishing and Snorkeling, just minutes walk away from this property. There are many attractions in the surrounding area such as Tres Rios Ecopark, Mayan Ruins of the Yucatan and Isla Mujeres.

Location
is conveniently located near Playa Mujeres and provides easy access to area attractions. Party Zone is a must visit place while in Cancun.

Rooms
All well-appointed accommodation units at this property are spacious and tastefully designed. Each air-conditioning unit comes with an array of amenities such as kitchen, hairdryer and private bathroom.

Restaurant
Villa Del Palmar Cancun Beach Resort & Spa offers onsite restaurants serving a wide range of cuisines in a pleasant surrounding. Guests can enjoy beautiful sea views and enjoy their drinks at the onsite bar.

General
Guests staying at Villa Del Palmar Cancun Beach Resort & Spa can enjoy a work-out at the modern gymnasium or relax in the swimming pool. Guests can relax in the spa where a variety of massage treatments are available. Laguna Nichupte is a most visited tourist spot in this city.

Hotel Facilities

  • Bar / Lounge
  • Restaurant
  • Swimming Pool - Outdoor
  • Gym / Fitness Facilities
  • Safe Deposit Box
  • Tennis Court
  • Jacuzzi / Whirlpool
  • Spa / Wellness Centre

Room Facilities

  • Air Conditioning
  • Ensuite / Private Bathroom
  • Kitchen
  • Refrigerator
  • Telephone
  • Alarm Clock
  • Hairdryer
  • Microwave Oven
  • Safe
  • Toaster
  • Colour TV
  • Iron / Ironing Board
  • Radio
  • Tea and Coffee Making Facilities

Villa Del Palmar Cancun Beach Resort & Spa Guest Reviews (9)


Villa Del Palmar Cancun Beach Resort & Spa
4 out of 5

Went at end of October and this was my first visit to Mexico. Nice facility that is well maintained. Front desk and concierges were fluent in English. Most of the staff speaks English very well but we each practiced what Spanish we knew and picked up some more. This is NOT for the traveler who wants to walk everywhere to shop everyday, hit the nightclubs or visit American restaurants or is looking for a lot of resort based activities. This resort is about 10 miles from the Hotel Zone and is not overflowing with expensive activities or immediate access to same. It is for the traveler who is interested in just relaxing and taking advantage of opportunities to get out into the community or go on tours. There is a travel agency on site that can book a variety of local tours for you. If you aren't planning on eating 'off campus' consider the All Inclusive option. My group did the European Plan and did quite well. We learned how to use the collectivo, the local buses and the Punta Sam ferry which is right next door. We got around quite a bit and really enjoyed visiting central Cancun, Isla Mujeres, and Chichen Itza. Two of our party went into Cancun 3 evenings in a row and partied at 1111 and a street festival. They had a great time. Ate at various local cantinas, one of which (Isla Mujeres) was patrolled by very large iguanas. Bartender called them "the police". Food and drinks at the cantinas was often better than at Zama on the resort grounds. Went to Mercado 28 and bought incredibly cheap vanilla at the official souvenir store. The shop keepers are very agressive but you can find some very good bargains in leather and jewelry. On our last night ate at La Casona on the grounds. Excellent food and wine. Davinos was also praised for their dinners by those who went. Burger Bites was a disappointment. You could do better at McDonalds or Pizza Hut. Breakfast buffet was quite extensive and included made to order omelets. Try the 'green juice'. It was great. Did the resort's time share presentation that went most of the day due to long discussion with a couple members of the group I was with. Will not be doing that again. A bit noisy when you were on the balcony due to the design of the building, sound bounces up and around but inside the rooms it is nice and quiet. I liked the hammock and slept in it for a portion of each night. Very comfortable. Got bug bites as a result but nothing serious or annoying aside from the little red welts. You sleep outside you take your chances. Got a massage at Spa Village and enjoyed it very much. A nice setup inside the grounds and you barely know that you are in a resort. What DID NOT WORK so well: - ATM died and it was 2 days before a service request was made. The hotel will exchange money, but they aren't necessarily swimming in pesos.Those of us needing cash rode the collectivo to the ADO bus station in town and hit up the ATMs there before heading off to Mercado 28. - WiFi was $10 a day/room however service was not good. Many times the login failed to work or you got a message that too many devices were attached. Definitely overpriced for such poor service. The hotel has a terminal at the front desk and in the hospitality suite. Use those if you aren't planning on doing anything other than occasional checks on email. You can print your return boarding pass at the front desk terminal. The staff will retrieve it for you from the printer. Would go back because it is not party central, has good access to the community if I want it, has good value for what you get and staff are all very nice.

Kheris wrote on November 8, 2012


Villa Del Palmar Cancun Beach Resort & Spa
3 out of 5

Our experience was a mixed bag. It is a very beautiful property and meets high expectations for sure. The service lacked, they were under staffed especially over the holidays. The food selection in the buffet needs to grow and improve. For a high star resort like this one you should have more options at your meal time. Our biggest pet peeve was that it is a family friendly resort, with a great kids pool area, etc BUT yet they don't have a kids menu? what's up with that? It was so hard to get something for my son to eat that was kid friendly each night. They did cater to him in the end each night but we had to ask every single night if something could be made for him. EG) new years eve was a set menu of lobster and steak. How many 5 year olds eat lobster and steak? If your does you are very fortunate but many won't or don't... There was nothing offered to kids at all even at the buffet? also i kept reading that this resort was super quiet and not for party people, which is true but no one mentioned just that there was NOTHING to do at all! There was only 1 night out of 10 that had something happen, nothing even during the day except yoga that was done 3 times and that was it.. All in all the resort is stunning but lacks in every other way? From what we actually received out of this resort we paid WAY too much for our vacation!

lin7604 wrote on January 11, 2012


Villa Del Palmar Cancun Beach Resort & Spa
2 out of 5

The facilities were ok, No bar on the pool though. The room was very good. The fact that you ve to do reservations for the restaurant is just not convenient. The other option is to order room service which takes forever. The comunication between the restaurant and the front desk/concierges is terrible.

johansant wrote on January 6, 2012


Villa Del Palmar Cancun Beach Resort & Spa
3 out of 5

On the positive side, the resort is very beautiful. The grounds look amazing, very cleaned and manicured, with multiple pools featuring bridges, some waterfall and multiple temperatures - they had two pools which were kept especially warm which I loved since I hate cold water. The beach is not the greatest - the ferry to Isla de la Mujeres is right there, the water is cloudy and seaweedy. On the negative side - the food is both bad and badly managed. It sound like a joke, I know, but I have to say that the food was bad but there wasn't enough of it! They served the exact same thing every day. You would see people looking in the warmers and passing them by because nothing looked appetizing. Don't expect more than one cup of coffee at breakfast. They had no one who checked on whether the food was refilled so you would go to a buffet and have half the offerings missing entirely - and they wouldn't be refilled for up to a half-an-hour. It was a constant struggle to find something to eat. They had zero options for kids at the buffet. We bought an all inclusive package. In order to get served we were required to wear a bracelet the entire time and even then you had to sign a bill with all the ridiculous prices on it at every meal. Normally, the buffet is the one place at an all inclusive that you can go at any time, but be warned, at this place you have to make a reservation for every place you want to eat dinner at - and a lot of times they have no availability. This puts you in the unfortunate position of having to decide days before when and where you want to eat - there can be no spontinaity. While we were there, they only had one restaurant and one buffet. On our third day they opened another restaurant. It was a pasta, steak and pizza restaurant. They had no salad at the salad bar, no pasta at the pasta bar was refilled and the line for the pizza was out the door and never moved. We walked out. In fact, towards the end of the vacation we went to the supermarket and got our own food to eat in our room because it wasn't worth going out the fight for the swill. I know they consider themselves a start up even though they have been there for a year, but I feel that after a year they should have gotten themselves together a little. There were hardly any activities. When you get there they refuse to hand you a map or orientation until they get a chance to sell you on their time share presentation. Finally, they give you a schedule of activities but even the few on the list don't actually always happen. The kids club had a schedule with "cooking" on it but when we asked they said they weren't doing it. "Beach Games" were on the schedule for 11:00 but didn't happen till 2pm. I know we are on vacation but I would like to be able to plan a few activities without checking back constantly. We started to joke that, if they were going to make up activities that don't happen, they should come up with something more exciting like skydiving or parasailing. Only once did anyone ever offer to bring me a drink at the pool. Once a waiter asked us if we wanted food while we were at the kiddie pool. We ordered and the food never came. I know this is long winded but I think people should be warned. The place is beautiful but terribly managed. I recommend you don't eat there.

lagerfox wrote on January 5, 2012


Villa Del Palmar Cancun Beach Resort & Spa
4 out of 5

HOTEL WAS AMAZING. STILL GETTING THROUGH SOME LITTLE KINKS BEING SO NEW. ROOMS WERE NICE. HOTEL WAS GORGEOUS. FOOD WAS AMAZING AND PLENTIFUL. WE WENT DEEP SEA FISHING AND THE CHEF ALLOWED MY SON TO COOK OUR FISH WITH HIM AND THEN SHARED IN THE MEAL. I HAD A SMALL POOL ACCIDENT WHICH WAS RESPONDED TO QUICKLY AND COURTEOUSLY BY HOTEL STAFF AND A LOCAL DOCTOR WHICH THE RESORT BROUGHT RIGHT TO MY ROOM. GENERAL MANAGER WAS AWESOME AND MADE SURE I WAS TAKEN CARE OF. DO NOT DIVE INTO THE POOLS IS ALL I WILL SAY. THIS PLACE ONE DAY WILL BE A MASSIVE RESORT SO GO AND ENJOY IT NOW. ONLY PROBLEMS DURING OUR VISIT. FIRST: CHRISTMAS DAY ALL BARS RAN OUT OF WATER AND BEER. LUNCH BAR RAN OUT OF HAMBURGERS AND FRIES. THIS WAS QUICKLY REMEDIED WITHIN THE HOUR. SECOND: THE Chichen Itza TOUR WAS LONG AND POORLY DONE. NOT THE TOUR COMPANY'S FAULT ALTHOUGH I DID FIND OUR GUIDE (IF YOU CAN CALL HIM THAT) A BORE. THEY HAVE COMPLETELY TURNED THIS INTO A TOURIST TRAP. THOUSANDS OF VENDERS SELLING THE SAME STUFF AND SEVERELY UNDERSTAFFED. BETTER TO DRIVE YOURSELF AND ENJOY AT YOUR OWN PACE.

CRKAUNE wrote on January 4, 2012


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Overall Guest Rating

Overall4 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service4 out of 5
Location4 out of 5
Pricing4 out of 5

Villa Del Palmar Cancun Beach Resort & Spa Guest Reviews

SortBy:

4 out of 5

Went at end of October and this was my first visit to Mexico. Nice facility that is well maintained. Front desk and concierges were fluent in English. Most of the staff speaks English very well but we each practiced what Spanish we knew and picked up some more. This is NOT for the traveler who wants to walk everywhere to shop everyday, hit the nightclubs or visit American restaurants or is looking for a lot of resort based activities. This resort is about 10 miles from the Hotel Zone and is not overflowing with expensive activities or immediate access to same. It is for the traveler who is interested in just relaxing and taking advantage of opportunities to get out into the community or go on tours. There is a travel agency on site that can book a variety of local tours for you. If you aren't planning on eating 'off campus' consider the All Inclusive option. My group did the European Plan and did quite well. We learned how to use the collectivo, the local buses and the Punta Sam ferry which is right next door. We got around quite a bit and really enjoyed visiting central Cancun, Isla Mujeres, and Chichen Itza. Two of our party went into Cancun 3 evenings in a row and partied at 1111 and a street festival. They had a great time. Ate at various local cantinas, one of which (Isla Mujeres) was patrolled by very large iguanas. Bartender called them "the police". Food and drinks at the cantinas was often better than at Zama on the resort grounds. Went to Mercado 28 and bought incredibly cheap vanilla at the official souvenir store. The shop keepers are very agressive but you can find some very good bargains in leather and jewelry. On our last night ate at La Casona on the grounds. Excellent food and wine. Davinos was also praised for their dinners by those who went. Burger Bites was a disappointment. You could do better at McDonalds or Pizza Hut. Breakfast buffet was quite extensive and included made to order omelets. Try the 'green juice'. It was great. Did the resort's time share presentation that went most of the day due to long discussion with a couple members of the group I was with. Will not be doing that again. A bit noisy when you were on the balcony due to the design of the building, sound bounces up and around but inside the rooms it is nice and quiet. I liked the hammock and slept in it for a portion of each night. Very comfortable. Got bug bites as a result but nothing serious or annoying aside from the little red welts. You sleep outside you take your chances. Got a massage at Spa Village and enjoyed it very much. A nice setup inside the grounds and you barely know that you are in a resort. What DID NOT WORK so well: - ATM died and it was 2 days before a service request was made. The hotel will exchange money, but they aren't necessarily swimming in pesos.Those of us needing cash rode the collectivo to the ADO bus station in town and hit up the ATMs there before heading off to Mercado 28. - WiFi was $10 a day/room however service was not good. Many times the login failed to work or you got a message that too many devices were attached. Definitely overpriced for such poor service. The hotel has a terminal at the front desk and in the hospitality suite. Use those if you aren't planning on doing anything other than occasional checks on email. You can print your return boarding pass at the front desk terminal. The staff will retrieve it for you from the printer. Would go back because it is not party central, has good access to the community if I want it, has good value for what you get and staff are all very nice.

Review by: Kheris
Date stayed November 8, 2012

3 out of 5

Our experience was a mixed bag. It is a very beautiful property and meets high expectations for sure. The service lacked, they were under staffed especially over the holidays. The food selection in the buffet needs to grow and improve. For a high star resort like this one you should have more options at your meal time. Our biggest pet peeve was that it is a family friendly resort, with a great kids pool area, etc BUT yet they don't have a kids menu? what's up with that? It was so hard to get something for my son to eat that was kid friendly each night. They did cater to him in the end each night but we had to ask every single night if something could be made for him. EG) new years eve was a set menu of lobster and steak. How many 5 year olds eat lobster and steak? If your does you are very fortunate but many won't or don't... There was nothing offered to kids at all even at the buffet? also i kept reading that this resort was super quiet and not for party people, which is true but no one mentioned just that there was NOTHING to do at all! There was only 1 night out of 10 that had something happen, nothing even during the day except yoga that was done 3 times and that was it.. All in all the resort is stunning but lacks in every other way? From what we actually received out of this resort we paid WAY too much for our vacation!

Review by: lin7604
Date stayed January 11, 2012

2 out of 5

The facilities were ok, No bar on the pool though. The room was very good. The fact that you ve to do reservations for the restaurant is just not convenient. The other option is to order room service which takes forever. The comunication between the restaurant and the front desk/concierges is terrible.

Review by: johansant
Date stayed January 6, 2012

3 out of 5

On the positive side, the resort is very beautiful. The grounds look amazing, very cleaned and manicured, with multiple pools featuring bridges, some waterfall and multiple temperatures - they had two pools which were kept especially warm which I loved since I hate cold water. The beach is not the greatest - the ferry to Isla de la Mujeres is right there, the water is cloudy and seaweedy. On the negative side - the food is both bad and badly managed. It sound like a joke, I know, but I have to say that the food was bad but there wasn't enough of it! They served the exact same thing every day. You would see people looking in the warmers and passing them by because nothing looked appetizing. Don't expect more than one cup of coffee at breakfast. They had no one who checked on whether the food was refilled so you would go to a buffet and have half the offerings missing entirely - and they wouldn't be refilled for up to a half-an-hour. It was a constant struggle to find something to eat. They had zero options for kids at the buffet. We bought an all inclusive package. In order to get served we were required to wear a bracelet the entire time and even then you had to sign a bill with all the ridiculous prices on it at every meal. Normally, the buffet is the one place at an all inclusive that you can go at any time, but be warned, at this place you have to make a reservation for every place you want to eat dinner at - and a lot of times they have no availability. This puts you in the unfortunate position of having to decide days before when and where you want to eat - there can be no spontinaity. While we were there, they only had one restaurant and one buffet. On our third day they opened another restaurant. It was a pasta, steak and pizza restaurant. They had no salad at the salad bar, no pasta at the pasta bar was refilled and the line for the pizza was out the door and never moved. We walked out. In fact, towards the end of the vacation we went to the supermarket and got our own food to eat in our room because it wasn't worth going out the fight for the swill. I know they consider themselves a start up even though they have been there for a year, but I feel that after a year they should have gotten themselves together a little. There were hardly any activities. When you get there they refuse to hand you a map or orientation until they get a chance to sell you on their time share presentation. Finally, they give you a schedule of activities but even the few on the list don't actually always happen. The kids club had a schedule with "cooking" on it but when we asked they said they weren't doing it. "Beach Games" were on the schedule for 11:00 but didn't happen till 2pm. I know we are on vacation but I would like to be able to plan a few activities without checking back constantly. We started to joke that, if they were going to make up activities that don't happen, they should come up with something more exciting like skydiving or parasailing. Only once did anyone ever offer to bring me a drink at the pool. Once a waiter asked us if we wanted food while we were at the kiddie pool. We ordered and the food never came. I know this is long winded but I think people should be warned. The place is beautiful but terribly managed. I recommend you don't eat there.

Review by: lagerfox
Date stayed January 5, 2012

4 out of 5

HOTEL WAS AMAZING. STILL GETTING THROUGH SOME LITTLE KINKS BEING SO NEW. ROOMS WERE NICE. HOTEL WAS GORGEOUS. FOOD WAS AMAZING AND PLENTIFUL. WE WENT DEEP SEA FISHING AND THE CHEF ALLOWED MY SON TO COOK OUR FISH WITH HIM AND THEN SHARED IN THE MEAL. I HAD A SMALL POOL ACCIDENT WHICH WAS RESPONDED TO QUICKLY AND COURTEOUSLY BY HOTEL STAFF AND A LOCAL DOCTOR WHICH THE RESORT BROUGHT RIGHT TO MY ROOM. GENERAL MANAGER WAS AWESOME AND MADE SURE I WAS TAKEN CARE OF. DO NOT DIVE INTO THE POOLS IS ALL I WILL SAY. THIS PLACE ONE DAY WILL BE A MASSIVE RESORT SO GO AND ENJOY IT NOW. ONLY PROBLEMS DURING OUR VISIT. FIRST: CHRISTMAS DAY ALL BARS RAN OUT OF WATER AND BEER. LUNCH BAR RAN OUT OF HAMBURGERS AND FRIES. THIS WAS QUICKLY REMEDIED WITHIN THE HOUR. SECOND: THE Chichen Itza TOUR WAS LONG AND POORLY DONE. NOT THE TOUR COMPANY'S FAULT ALTHOUGH I DID FIND OUR GUIDE (IF YOU CAN CALL HIM THAT) A BORE. THEY HAVE COMPLETELY TURNED THIS INTO A TOURIST TRAP. THOUSANDS OF VENDERS SELLING THE SAME STUFF AND SEVERELY UNDERSTAFFED. BETTER TO DRIVE YOURSELF AND ENJOY AT YOUR OWN PACE.

Review by: CRKAUNE
Date stayed January 4, 2012

3 out of 5

This hotel is nice and new, however it isn't yet a well-oiled machine. Food/restaurant options on-site are not great. I had to call the staff on multiple occasions to get them to install a safe in my room. Twice during my stay my room hadn't yet been made up by 4pm.

Review by: NYer living in FL
Date stayed January 3, 2012

4 out of 5

New resort still under construction. Skip the timeshare presentation...a lot of bad information on timeshare company upon internet search. Resort was beautiful, 4 star service, nice pool, good food. Location and beach quality are the only problems. If you like to be in the center of the action, not resort for you. If you like crystal blue water, not the resort for you.

Review by: AOHaul
Date stayed November 29, 2011

5 out of 5

This resort is truly exotic with all the amenities of top and most modern quality. Once the area grows the distance from the Hotel Zone will no longer be an issue. Taxi drivers need to be more informed of this location to reduce their confusion. The service, staff is very friendly and they will do anything for you to make you happy. Food is fantastic and very affordable.

Review by: Sandy like the beach
Date stayed November 11, 2011

4 out of 5

This hotel is absolutely gorgeous and brand new. It's very clean, hotel staff is very nice, the pool area is stunning but the biggest downfall is that it is in the middle of nowhere :( Fortunately, my friends and I booked two nights in the heart of Cancun at Riu Palace and we loved it! Location was key but we went to a wedding which was at Villa del Palmar so we spent our last night there. If you're looking for a quiet getaway maybe with a spouse and enjoy spending the majority of your time in the resort/pool then I would recommend Villa del Palmar. If you're young and looking for fun I say stay in the hotel zone in Cancun.

Review by: Sarasweets10
Date stayed October 17, 2011

Villa Del Palmar Cancun Beach Resort & Spa photos

Villa Del Palmar Cancun Beach Resort & Spa Room
Room
Villa Del Palmar Cancun Beach Resort & Spa Aerial view
Aerial view
Villa Del Palmar Cancun Beach Resort & Spa Dining
Dining
Villa Del Palmar Cancun Beach Resort & Spa Restaurant
Restaurant
Villa Del Palmar Cancun Beach Resort & Spa Room
Room
Villa Del Palmar Cancun Beach Resort & Spa Beach
Beach
Villa Del Palmar Cancun Beach Resort & Spa Restaurant
Restaurant
Villa Del Palmar Cancun Beach Resort & Spa Room
Room
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