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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun

The Westin Resort & Spa Cancun

4 Stars

Boulevard Kukulcan Kilometer 20 Cancun Quintana Roo 77500


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The Westin Resort & Spa Cancun ExteriorThe Westin Resort & Spa Cancun LobbyThe Westin Resort & Spa Cancun RoomThe Westin Resort & Spa Cancun Living room
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 2
Location 3
Pricing 3
Overall 3.2
This beachfront resort nestled between a quarter mile of the Caribbean Sea, offers the ideal location for your vacation needs.

Location
The Westin Resort & Spa Cancun, with its calm setting overlooking the turquoise Caribbean Sea and the Nichupte Lagoon is a truly magical area, where endless days begin.

Rooms
The property has 379 guest rooms and suites, in which guests can experience the perfect balance between luxurious and spacious accommodations blended with a relaxed style and comfort. Every guest room offers spectacular views of either the turquoise Caribbean Sea or the tranquil Nichupte Lagoon.

Restaurant
Unveil the flavours of Mexico in an exquisite Mexican-Italian combination while piano music plays at the specialty restaurant, Arrecifes. For a casual atmosphere visit El Palmar restaurant with a tasty breakfast buffet or service a la carte, just steps away from the beach area.

General
The hotel offers well-appointed meeting rooms, which provide warm intimate spaces that create harmony and dedication for your groups at any time. Additionally, Internet service is available in all meeting rooms for your added convenience. During leisure, you can workout in the gymnasium, take a refreshing dip in the swimming pool or relax at the sauna. There is also a spa available onsite for you to revitalise your senses.

Additional Information

  • 10 km to the City Centre
  • 10 km to the Airport

Hotel Facilities

  • Baby Sitting Service
  • Gym / Fitness Facilities
  • Restaurant
  • Spa / Wellness Centre
  • Conference Facilities
  • Parking Facilities
  • Room Service
  • Swimming Pool - Outdoor
  • Disabled Facilities
  • Reception
  • Sauna

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Radio
  • Tea and Coffee Making Facilities
  • Cable / Satellite TV
  • Iron / Ironing Board
  • Refrigerator
  • Telephone
  • Ensuite / Private Bathroom
  • Mini Bar
  • Safe

The Westin Resort & Spa Cancun Guest Reviews (10)


The Westin Resort & Spa Cancun
4 out of 5

if you like a quiet place with great views, a fantastic deal in the royal beach club, a very helpful staff and a fine room, this is the place. if you are bothered by ticky-tacky stuff such as a lamp that does not work, a balcony chair that is broken, a tv that has poor sound quality, etc., this is not the place. maintenance is not a word that means much here. its staff spends too much time at the other westin property, the lagunamar which is a time share hot spot. we will return because i can deal with a broken balcony chair.

hyperbole wrote on January 14, 2012


The Westin Resort & Spa Cancun
2 out of 5

The hotel doesn't seem to have a manager, or trained staff. They are very confused with any request. For 3/7 nights, we had no housekeeping services!!! When they came, they forgot to bring towels, or shampoo, or soap! The pool towels were a treasure to be hunted! The pools were good, the ocean is beautiful, but for the same price, there's got to be sth better nearby! Average kitchen service by the beach was 45 minutes!Oh well!

Mudly wrote on January 4, 2012


The Westin Resort & Spa Cancun
2 out of 5

If you need anything at this hotel, forget about it!!! The housekeeping is terrible. They forget to bring you towels, bath mats, or completely forget to make your room as it happened to us 3 times!!!! No minibar amenities until you beg them to bring some. Very few employees around. Even beach towels are a hassle to get! As for the manager? He's on vacation, I bet! Not at work! If this were a ship, it would sink soon. 3rd floor rooms are so old!!! The wall paper is coming out, mold is everywhere! Think twice before you book this one!

Mudly wrote on January 4, 2012


The Westin Resort & Spa Cancun
3 out of 5

Nothing at walk-able distance, but there is bus every 5 minutes.

Pudding wrote on December 30, 2011


The Westin Resort & Spa Cancun
4 out of 5

We were here for the first half of the Christmas break, and were quite satisfied with our stay. This Westin is located at the southern (quiet) end of the hotel zone, close to the airport (but still subject to the riiculous ripoff cab fare of $64 to the hotel zone). The hotel has several nice pools, both on the beach side and the lagoon...many people start on the beach side and follow the sun to the lagoon. What is nice is that the beach flows seamlessly into the pool area, whereas at some hotels there is a cliff. Staff is very friendly. Restaurants are a bit pricey and there are few other choices in the area. The buses to the other parts of hotel strip run frequently and are very inexpensve. Not much else in the way of entertainment, so you come here mainly for sun worship.

shpace wrote on December 29, 2011


Best Western Plaza Kokai Cancun Hotel 3 Stars
Intercontinental Presidente Cancun Resort 4 Stars
Radisson Hotel Hacienda Cancun 3 Stars
Suites Cancun Center 2 Stars
The Westin Lagunamar Ocean Resort Cancun 4 Stars
Moon Palace Golf and Spa Resort All Inclusive 4 Stars
Park Royal Hotel Cancun 4 Stars
Club Melia At Gran Melia Cancun Resort 4 Stars
Omni Cancun Hotel & Villas All Inclusive 4 Stars
Hyatt Regency Hotel Cancun 4 Stars

Overall Guest Rating

Overall3.2 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service2 out of 5
Location3 out of 5
Pricing3 out of 5

The Westin Resort & Spa Cancun Guest Reviews

SortBy:

4 out of 5

if you like a quiet place with great views, a fantastic deal in the royal beach club, a very helpful staff and a fine room, this is the place. if you are bothered by ticky-tacky stuff such as a lamp that does not work, a balcony chair that is broken, a tv that has poor sound quality, etc., this is not the place. maintenance is not a word that means much here. its staff spends too much time at the other westin property, the lagunamar which is a time share hot spot. we will return because i can deal with a broken balcony chair.

Review by: hyperbole
Date stayed January 14, 2012

2 out of 5

The hotel doesn't seem to have a manager, or trained staff. They are very confused with any request. For 3/7 nights, we had no housekeeping services!!! When they came, they forgot to bring towels, or shampoo, or soap! The pool towels were a treasure to be hunted! The pools were good, the ocean is beautiful, but for the same price, there's got to be sth better nearby! Average kitchen service by the beach was 45 minutes!Oh well!

Review by: Mudly
Date stayed January 4, 2012

2 out of 5

If you need anything at this hotel, forget about it!!! The housekeeping is terrible. They forget to bring you towels, bath mats, or completely forget to make your room as it happened to us 3 times!!!! No minibar amenities until you beg them to bring some. Very few employees around. Even beach towels are a hassle to get! As for the manager? He's on vacation, I bet! Not at work! If this were a ship, it would sink soon. 3rd floor rooms are so old!!! The wall paper is coming out, mold is everywhere! Think twice before you book this one!

Review by: Mudly
Date stayed January 4, 2012

3 out of 5

Nothing at walk-able distance, but there is bus every 5 minutes.

Review by: Pudding
Date stayed December 30, 2011

4 out of 5

We were here for the first half of the Christmas break, and were quite satisfied with our stay. This Westin is located at the southern (quiet) end of the hotel zone, close to the airport (but still subject to the riiculous ripoff cab fare of $64 to the hotel zone). The hotel has several nice pools, both on the beach side and the lagoon...many people start on the beach side and follow the sun to the lagoon. What is nice is that the beach flows seamlessly into the pool area, whereas at some hotels there is a cliff. Staff is very friendly. Restaurants are a bit pricey and there are few other choices in the area. The buses to the other parts of hotel strip run frequently and are very inexpensve. Not much else in the way of entertainment, so you come here mainly for sun worship.

Review by: shpace
Date stayed December 29, 2011

3 out of 5

We showed up at the hotel and they had no record of our reservation! Thankfully we printed out the confirmation ahead of time and showed it to them so we were able to get a room. Unfortunately, it was on the first floor lagoon side. The hallways are all tile, so we heard every door slam all night long. This is fine if you're a heavy sleeper, but not good for me! The next morning, the front desk moved us upstairs to an ocean front room which was better, but you could still hear a lot of noise. Other than that, the beach was great and the food was good. We got a good deal so can't complain too much.

Review by: virilis82
Date stayed December 28, 2011

4 out of 5

Our stay at THE WESTIN RESORT AND SPA in cancun was wonderful. My boyfriend and I stayed for a week at the end of Nov. It was perfectly located at the far end of the hotel zone (close to airport), with a bus stop directly outside. The hotel location was also very close to the main HWY, which was also great for us because we rented a car and traveled south nearly everyday. The staff were very friendly and accomodating. We did upgrade to the Royal Beach Club, and it was well worth it. Over all a great experience.

Review by: MeloB
Date stayed December 16, 2011

5 out of 5

We have been to this Westin many times now and have never had a bad experience. The rooms have always been clean and comfortable. Unless you have kids with you, I would avoid the first floor though. The hallways are tile there and kids running up and down them can be a bit loud! All the upper floors are carpeted and much quieter. Some inconsiderate guest will always slam doors or some other noise but in a hotel, it's tough to pick your neighbors! All in all, a very enjoyable stay, again! We will go back.

Review by: Bob and Beth
Date stayed December 6, 2011

1 out of 5

The newly renovated is a joke. Shower doors did not seal. The floor is dirty and sheets smells bad. Even motels in US are better than this, and Westin charge 200 for ocean view room which window is sealed!!

Review by: jeffreier
Date stayed November 26, 2011

1 out of 5

I knew the hotel is far from downtown cancun, but we have a early morning flight, so I decided to stay here for the last night. However, the experience was terrible. First, they charge 3rd people. We stayed in some other Cancun hotels before, and usually they didn't. Second, we order the ocean view, the front desk first give us lagoon view. And after we changed to the so-called ocean view. We found the window can not be opened, and they are extremely dirty. The room is old, no carpet floor, lights and furniture were wore off. Small shower room and doors cannot be closed tightly. The beach is worse than other hotel as well.

Review by: jeffreier
Date stayed November 26, 2011

The Westin Resort & Spa Cancun photos

The Westin Resort & Spa Cancun Exterior
Exterior
The Westin Resort & Spa Cancun Lobby
Lobby
The Westin Resort & Spa Cancun Living room
Living room
The Westin Resort & Spa Cancun Restaurant
Restaurant
The Westin Resort & Spa Cancun Exterior
Exterior
The Westin Resort & Spa Cancun Room
Room
The Westin Resort & Spa Cancun Room
Room
The Westin Resort & Spa Cancun Restaurant
Restaurant
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