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The Westin Mission Hills Resort & Villas Rancho Mirage

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The Westin Mission Hills Resort & Villas Rancho Mirage

The Westin Mission Hills Resort & Villas Rancho Mirage

4 Stars

71777 Dinah Shore Drive Rancho Mirage CA 92270


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The Westin Mission Hills Resort & Villas Rancho Mirage ExteriorThe Westin Mission Hills Resort & Villas Rancho Mirage BathroomThe Westin Mission Hills Resort & Villas Rancho Mirage DiningThe Westin Mission Hills Resort & Villas Rancho Mirage Dining
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Rating criteria
Rating
Cleanliness 5
Facilities 4
Service 4
Location 4
Pricing 4
Overall 4.2
Offering all the amenities and services of a modern hotel, this property is the perfect base for you while you explore the beauty of Palm Springs.

Location
Situated near the Gary Player Signature Golf Course and the Agua Caliente Casino, the Westin Mission Hills Resort and Villas Rancho Mirage is a short distance away from the Eisenhower Medical, Knotts Oasis Watermark, Uprising Outdoor Adventure Center, Children's Discovery Museum of the Desert as well as the Big League Dreams Sports Park.

Rooms
Elegantly furnished, the 316 guestrooms are spacious, gracefully appointed and come with all the contemporary amenities to ensure you a pleasant and comfortable stay in Palm Springs.

Restaurant
Guests can dine at the onsite restaurant that serves Continental cuisine for you to feast on. The cosy bar is an ideal place to unwind with a refreshing drink.

General
The property offers well-equipped conference rooms for organising your business as well as social events. During leisure, you can workout in the state-of-the-art gymnasium, have a bracing dip in the swimming pool, revitalise your body in the whirlpool or relax at the spa.

Hotel Facilities

  • Banquet Facilities
  • Conference Facilities
  • Parking Facilities
  • Spa / Wellness Centre
  • Bar / Lounge
  • Gym / Fitness Facilities
  • Reception
  • Swimming Pool - Outdoor
  • Business Centre
  • Lobby
  • Restaurant

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Safe
  • Colour TV
  • Internet Access
  • Telephone
  • Ensuite / Private Bathroom
  • Modem / Data Port Connection
  • Voicemail

The Westin Mission Hills Resort & Villas Rancho Mirage Guest Reviews (8)


The Westin Mission Hills Resort & Villas Rancho Mirage
5 out of 5

This resort is simply marvellous! Well located, villas are very spacious and clean. We appreciated the bbq on the terace where we could eat. Landscape is wonderful, pools clean and spacious.

ntremblay009 wrote on November 12, 2012


The Westin Mission Hills Resort & Villas Rancho Mirage
4 out of 5

We only stayed one night but we enjoyed it very much! It is a relaxing place to have a getaway and we hope to return for a longer stay soon. The only problem we found was that the rooms are a little dark - not much area for light from the outside to get in. Beautiful property but on the expensive side.

wannarelax wrote on January 17, 2012


The Westin Mission Hills Resort & Villas Rancho Mirage
4 out of 5

very good hotel had good time during the stay in the hotel but should have booked longer time at the place will booked again at the hotel

koos wrote on January 9, 2012


The Westin Mission Hills Resort & Villas Rancho Mirage
1 out of 5

I booked a 2 night stay in an upgraded suite (large square footage, king bed, jacuzzi tub). After checking in and entering my room, I noticed it was not very large, had a queen bed, and no jacuzzi tub. A call to the front desk informed me that because it was late and the front desk that handles the villa portion of the property was closed, there was nothing anyone could do for me until the morning. Strike 1. In the morning, I headed over to the "proper" front desk and explained my issue. I had my confirmation information on my phone, which I showed to the employee. I was informed that I had to forward the e-mail to her, which I did. She then could not find said e-mail, so I had to go over to the business center to print out a copy myself, which she then disappeared with to speak with the manager behind closed doors. No face-to-face contact from the manager at all. When she returned, she informed me that they would assign me the proper room and credit me the parking charge of $20 "for my inconvenience." I asked, what about the fact that I paid at least $40 more for the room upgrade which I never received, because I had spent the night in the standard room? I was informed that because they were unable to look up the particular rates for that night, there was nothing they could do. So in other words, I paid $20 more for a room that I did not want in the first place, and the hotel could do nothing for me. I also find it highly unlikely that the Westin is unable to look up historical rates on their rooms, or compare it to an upcoming date instead. Strike 2. On the morning of my check-out, I discovered that the Heavenly Shower in my room was broken. After showering with the tiny handheld showerhead instead, I called the front desk to let them know so they could fix it for future guests, and to again express my displeasure with the overall experience. I was told that if I wanted, I could have a late checkout...as I was on my way out the door. Strike 3. Mix-ups happen. Things break. This is understandable. It's how you make it right that matters. There was not even a genuine attempt at an apology (parking charge credit that was less than the difference I paid, a late check-out that I could not use). This was extremely disappointing, especially for a Westin property. This is a full-fledged resort with a spa and restaurants. A full or partial credit towards using these facilities would have certainly made me feel better, in addition to getting me to stay on the property and spend more money! I could have also been offered a discount on my next night's stay (for example, the upgraded room at the standard room rate, which I'm sure could have been looked up) or had my room service charge waived. There were plenty of opportunities to make an effort to turn me into a satisfied customer, and none of them were taken. This is not the level of service I would expect from a Westin, and I hope this feedback will do a small bit of good for future customers. I will not be one of them.

Brian B. wrote on January 6, 2012


The Westin Mission Hills Resort & Villas Rancho Mirage
4 out of 5

This is a family resort. If you are looking for quiet relaxing pool time - this may not be the place for you. Loved our room, balcony, kitchen, and fireplaces. Some balconys are in shade all day and others get sun. If you want sun - ask for it. Promised flat screen TVs but did not get them. Washer and dryer are very loud.

Relax in the Sun wrote on December 3, 2011


Marquis Villas Resort Palm Springs 2 Stars
The Oasis Resort Palm Springs 3 Stars
Agua Caliente Casino Resort Spa 4 Stars
Marriotts Shadow Ridge I The Villages 3 Stars
The Saguaro Palm Springs 4 Stars
Riviera Palm Springs - A Noble House Resort 4 Stars
Omni Rancho Las Palmas Resort & Spa 4 Stars
Renaissance Palm Springs Hotel 4 Stars
Hard Rock Hotel Palm Springs 4 Stars

Overall Guest Rating

Overall4.2 out of 5
Cleanliness5 out of 5
Facilities4 out of 5
Service4 out of 5
Location4 out of 5
Pricing4 out of 5

The Westin Mission Hills Resort & Villas Rancho Mirage Guest Reviews

SortBy:

5 out of 5

This resort is simply marvellous! Well located, villas are very spacious and clean. We appreciated the bbq on the terace where we could eat. Landscape is wonderful, pools clean and spacious.

Review by: ntremblay009
Date stayed November 12, 2012

4 out of 5

We only stayed one night but we enjoyed it very much! It is a relaxing place to have a getaway and we hope to return for a longer stay soon. The only problem we found was that the rooms are a little dark - not much area for light from the outside to get in. Beautiful property but on the expensive side.

Review by: wannarelax
Date stayed January 17, 2012

4 out of 5

very good hotel had good time during the stay in the hotel but should have booked longer time at the place will booked again at the hotel

Review by: koos
Date stayed January 9, 2012

1 out of 5

I booked a 2 night stay in an upgraded suite (large square footage, king bed, jacuzzi tub). After checking in and entering my room, I noticed it was not very large, had a queen bed, and no jacuzzi tub. A call to the front desk informed me that because it was late and the front desk that handles the villa portion of the property was closed, there was nothing anyone could do for me until the morning. Strike 1. In the morning, I headed over to the "proper" front desk and explained my issue. I had my confirmation information on my phone, which I showed to the employee. I was informed that I had to forward the e-mail to her, which I did. She then could not find said e-mail, so I had to go over to the business center to print out a copy myself, which she then disappeared with to speak with the manager behind closed doors. No face-to-face contact from the manager at all. When she returned, she informed me that they would assign me the proper room and credit me the parking charge of $20 "for my inconvenience." I asked, what about the fact that I paid at least $40 more for the room upgrade which I never received, because I had spent the night in the standard room? I was informed that because they were unable to look up the particular rates for that night, there was nothing they could do. So in other words, I paid $20 more for a room that I did not want in the first place, and the hotel could do nothing for me. I also find it highly unlikely that the Westin is unable to look up historical rates on their rooms, or compare it to an upcoming date instead. Strike 2. On the morning of my check-out, I discovered that the Heavenly Shower in my room was broken. After showering with the tiny handheld showerhead instead, I called the front desk to let them know so they could fix it for future guests, and to again express my displeasure with the overall experience. I was told that if I wanted, I could have a late checkout...as I was on my way out the door. Strike 3. Mix-ups happen. Things break. This is understandable. It's how you make it right that matters. There was not even a genuine attempt at an apology (parking charge credit that was less than the difference I paid, a late check-out that I could not use). This was extremely disappointing, especially for a Westin property. This is a full-fledged resort with a spa and restaurants. A full or partial credit towards using these facilities would have certainly made me feel better, in addition to getting me to stay on the property and spend more money! I could have also been offered a discount on my next night's stay (for example, the upgraded room at the standard room rate, which I'm sure could have been looked up) or had my room service charge waived. There were plenty of opportunities to make an effort to turn me into a satisfied customer, and none of them were taken. This is not the level of service I would expect from a Westin, and I hope this feedback will do a small bit of good for future customers. I will not be one of them.

Review by: Brian B.
Date stayed January 6, 2012

4 out of 5

This is a family resort. If you are looking for quiet relaxing pool time - this may not be the place for you. Loved our room, balcony, kitchen, and fireplaces. Some balconys are in shade all day and others get sun. If you want sun - ask for it. Promised flat screen TVs but did not get them. Washer and dryer are very loud.

Review by: Relax in the Sun
Date stayed December 3, 2011

5 out of 5

We hung out with 2 other families and spent time at the East Pool as well as the Main Pool (water slide). Dinner was cost effective because the kitchens are well-equipped and we had a gas grill made available to us! Probably the only thing I would have added, as far as amenities go, are more condiments with all the kitchen supplies (ex. ketchup, mustard, mayo) and more shampoo/conditioner/lotion bottles. Since it's usually families that stay there, those kinds of things sure come in handy!

Review by: Yorba Linda Mom
Date stayed July 20, 2011

4 out of 5

good

Review by: Maria
Date stayed June 25, 2011

4.2 out of 5

Typical Westin fare: Beautiful hotel, nice setting, and very quiet. As this was the "Villa" it had an extra large room.

Review by: Anonymous
Date stayed March 24, 2010

The Westin Mission Hills Resort & Villas Rancho Mirage photos

The Westin Mission Hills Resort & Villas Rancho Mirage Exterior
Exterior
The Westin Mission Hills Resort & Villas Rancho Mirage Bathroom
Bathroom
The Westin Mission Hills Resort & Villas Rancho Mirage Dining
Dining
The Westin Mission Hills Resort & Villas Rancho Mirage Golf course
Golf course
The Westin Mission Hills Resort & Villas Rancho Mirage Living room
Living room
The Westin Mission Hills Resort & Villas Rancho Mirage Room
Room
The Westin Mission Hills Resort & Villas Rancho Mirage Room
Room
The Westin Mission Hills Resort & Villas Rancho Mirage Exterior
Exterior
The Westin Mission Hills Resort & Villas Rancho Mirage Dining
Dining
The Westin Mission Hills Resort & Villas Rancho Mirage Garden
Garden
The Westin Mission Hills Resort & Villas Rancho Mirage Kitchen
Kitchen
The Westin Mission Hills Resort & Villas Rancho Mirage Living room
Living room
The Westin Mission Hills Resort & Villas Rancho Mirage Room
Room
The Westin Mission Hills Resort & Villas Rancho Mirage Swimming pool
Swimming pool
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