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The Westin Lagunamar Ocean Resort Cancun

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The Westin Lagunamar Ocean Resort Cancun

The Westin Lagunamar Ocean Resort Cancun

4 Stars

Boulevard Kukulcan Km 12.5 Cancun Mexico 77500


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The Westin Lagunamar Ocean Resort Cancun ExteriorThe Westin Lagunamar Ocean Resort Cancun BeachThe Westin Lagunamar Ocean Resort Cancun BathroomThe Westin Lagunamar Ocean Resort Cancun Fitness centre
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Rating criteria
Rating
Cleanliness 5
Facilities 5
Service 5
Location 5
Pricing 5
Overall 5
Overlooking the turquoise Caribbean Sea, the Westin Lagunamar Ocean Resort enjoys a tranquil setting along a beautiful unspoiled beach and excellent amenities that are intuitively designed to suit your personal needs.

Location
Located adjacent to the largest shopping and entertainment centre, this property is just few minutes away from the Cancun's energetic nightlife and offers easy access to beaches, waterfront restaurants, shopping malls, golf courses and some of Mexico's best underwater diving sites.

Rooms
Combining relaxed elegance with traditional Westin quality and service, all the 394 accommodation units at the property are elegantly designed with distinctive touches that reflect the unique Cancun culture and environment while inspiring rejuvenation.

Restaurant
Creating a relaxing atmosphere, the on-site restaurants tantalize guests with dishes inspired by traditional Mexican cuisine and a host of international influences, while the bar and lounge menus feature original cocktails and traditional favorites.

General
For relaxation, you can't beat lounging with your favorite beverage in hand at the private beaches or beautiful outdoor pools overlooking the turquoise waters of the Caribbean. More energetic options on-site include water sports and the gym. You can also venture beyond the resort for championship golf, ancient Mayan treasures and unbelievable natural wonders.

Hotel Facilities

  • Bar / Lounge
  • Gym / Fitness Facilities
  • Restaurant
  • Swimming Pool - Outdoor
  • Business Centre
  • Parking Facilities
  • Room Service
  • Tour Desk
  • Concierge
  • Reception
  • Spa / Wellness Centre

Room Facilities

  • Air Conditioning
  • Ensuite / Private Bathroom
  • Radio
  • Tea and Coffee Making Facilities
  • Alarm Clock
  • Hairdryer
  • Refrigerator
  • Cable / Satellite TV
  • Iron / Ironing Board
  • Safe

The Westin Lagunamar Ocean Resort Cancun Guest Reviews (11)


The Westin Lagunamar Ocean Resort Cancun
5 out of 5

The Westin Lagunamar is everything we expected it to be and more. The staff, rooms, pool and beach were amazing. Everyone always greeted you with a smile and was always happy to help with anything you needed. It was great having the shopping mall right across the street and the bus stop right in front of the hotel. Couldn't have asked for a better trip. Made many memorable memories at the Westin Lagunamar. Would go back in a heartbeat. Loved it!

Carole C wrote on January 23, 2012


The Westin Lagunamar Ocean Resort Cancun
4 out of 5

Great pools and kid friendly. Only two restaurants, seriously lacking and over priced. No late check out because it is a Owner property which they fail to point out, so being a Starwood member here, really has no advantages.

Zack311 wrote on January 22, 2012


The Westin Lagunamar Ocean Resort Cancun
5 out of 5

The hotel is beautiful. Our studio room was large enough, convenient, and very clean. The bed was quite comfortable. It was a bit too chilly in January for swimming, but the poolside and beach were lovely with plenty of chairs, umbrellas, and pool towels. Staff were friendly and helpful. As vegetarians, we never ate in the hotel restaurant because the menu was rather meaty, but the poolside snack bar had delicious guacamole and margaritas. Cancun is not quite our cup of tea--we prefer a more hippy or remote beach less devoted to shopping and nightlife--but if we return to Cancun, we will definitely stay at the Westin Lagunamar again.

Beachbum wannabe wrote on January 10, 2012


The Westin Lagunamar Ocean Resort Cancun
2 out of 5

I called in advance to get a room in a high floor and was told I was already assigned to building 5, fith floor. Once there, the guy serving me assigned me second floor and refused to acknowledge my phone request. I also called the store in advance to request the pre-stocking they offered but the girl was too busy to talk to me. Once there, the store was never that busy, and I visited it quite often. The breakfast buffet was good as reported by others. The staff however lacked some trainning and were not very attentive or at least their service was very inconsistent. The doors from the buffet area to the tables are hard to open when you had your hands busy with plates. No one there to help most of the time. They should have automatic doors. The pool design was very nice and children friendly. However the pools can use some more regular cleaning as the walls had brown sediment in most places. It is not true that the view to the sea is good no matter where you are. You have to go for a 4th floor and up to enjoy a nice view.

jarrr wrote on January 8, 2012


The Westin Lagunamar Ocean Resort Cancun
5 out of 5

My wife and I stayed for 2 weeks during the Christmas holidays. Everything was great. The staff were friendly and helpful. The location was good too. Right across the street was the mall. Also there was a bus stop right in front of the hotel which was some of the best public transportation we've have ever seen. Inexpensive and every 5 minutes! you couldn't ask for more. Our room was clean and the housekkeping staff did a wonderful job . I would recommend.

scot71755 wrote on January 4, 2012


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Overall Guest Rating

Overall5 out of 5
Cleanliness5 out of 5
Facilities5 out of 5
Service5 out of 5
Location5 out of 5
Pricing5 out of 5

The Westin Lagunamar Ocean Resort Cancun Guest Reviews

SortBy:

5 out of 5

The Westin Lagunamar is everything we expected it to be and more. The staff, rooms, pool and beach were amazing. Everyone always greeted you with a smile and was always happy to help with anything you needed. It was great having the shopping mall right across the street and the bus stop right in front of the hotel. Couldn't have asked for a better trip. Made many memorable memories at the Westin Lagunamar. Would go back in a heartbeat. Loved it!

Review by: Carole C
Date stayed January 23, 2012

4 out of 5

Great pools and kid friendly. Only two restaurants, seriously lacking and over priced. No late check out because it is a Owner property which they fail to point out, so being a Starwood member here, really has no advantages.

Review by: Zack311
Date stayed January 22, 2012

5 out of 5

The hotel is beautiful. Our studio room was large enough, convenient, and very clean. The bed was quite comfortable. It was a bit too chilly in January for swimming, but the poolside and beach were lovely with plenty of chairs, umbrellas, and pool towels. Staff were friendly and helpful. As vegetarians, we never ate in the hotel restaurant because the menu was rather meaty, but the poolside snack bar had delicious guacamole and margaritas. Cancun is not quite our cup of tea--we prefer a more hippy or remote beach less devoted to shopping and nightlife--but if we return to Cancun, we will definitely stay at the Westin Lagunamar again.

Review by: Beachbum wannabe
Date stayed January 10, 2012

2 out of 5

I called in advance to get a room in a high floor and was told I was already assigned to building 5, fith floor. Once there, the guy serving me assigned me second floor and refused to acknowledge my phone request. I also called the store in advance to request the pre-stocking they offered but the girl was too busy to talk to me. Once there, the store was never that busy, and I visited it quite often. The breakfast buffet was good as reported by others. The staff however lacked some trainning and were not very attentive or at least their service was very inconsistent. The doors from the buffet area to the tables are hard to open when you had your hands busy with plates. No one there to help most of the time. They should have automatic doors. The pool design was very nice and children friendly. However the pools can use some more regular cleaning as the walls had brown sediment in most places. It is not true that the view to the sea is good no matter where you are. You have to go for a 4th floor and up to enjoy a nice view.

Review by: jarrr
Date stayed January 8, 2012

5 out of 5

My wife and I stayed for 2 weeks during the Christmas holidays. Everything was great. The staff were friendly and helpful. The location was good too. Right across the street was the mall. Also there was a bus stop right in front of the hotel which was some of the best public transportation we've have ever seen. Inexpensive and every 5 minutes! you couldn't ask for more. Our room was clean and the housekkeping staff did a wonderful job . I would recommend.

Review by: scot71755
Date stayed January 4, 2012

5 out of 5

When I booked the Westin Laguna Mar for our four-night girls' getaway, I was going based on reviews and price. Yes, the pictures looked beautiful, but I didn't believe it would actually be that perfect. And it was. The room was spacious (we got the "suite," which had a kitchenette, a washer and dryer, and a pull-out sofa), even with four girls sharing it, and the view was amazing. The mall across the street has everything you could possibly want, and the bus stop is directly in front of the hotel. Breakfast at the hotel was fabulous - we kept planning to grab something small at Starbucks, but the food was just too good to miss. The service at the hotel was wonderful as well. Everyone was so polite and accommodating, from helping us plan our day trip to Isla Mujeres to arranging our shuttle to the airport. My only small complaints were that there wasn't a whole lot going on in the evenings (probably because it was the off season) and that the housekeeping staff showed up very late to clean (between 2 and 4). Overall, however, this was exactly what we were looking for. The pool was lovely, but the beach was so amazing we spent most of our time there. I would even go back with my husband and son - there were a lot of families there and everyone seemed to be having a great time. Highly recommended!

Review by: MaraRae
Date stayed November 28, 2011

5 out of 5

Just got back from our honeymoon and we cant wait to go back. The pool is breathtaking, the staff is so friendly. not only do you get the benefits of a private beach and pool but downtown is a 5 min bus trip away(70 cents)!!! The rooms are gorgeous and so clean! I will definietly be back and be staying only there

Review by: L and J
Date stayed October 27, 2011

5 out of 5

My husband and I celebrated our honeymoon at the Westin and it was great! The staff were so friendly and so helpful! We will be returning to this spot and would refer it to anyone looking for a vacation spot!

Review by: Jodie P
Date stayed October 19, 2011

4 out of 5

This hotel is located on the Waterfront, has some great pools and some even better rooms. Location wise you are a bit away from the city but on the other hand it gives you space and privacy. Cleaning wise they let us down almost the entire stay. They made up our beds and gave us new towels but they only ones cleaned our floor and never cleaned our bathtub (which we used on a daily basis) and our shower. Staff member in the lobby were very friendly but be aware of those so called "Time share" promoters. If you don't buy something right there and then they can be pretty rude.

Review by: Broekhof28
Date stayed October 8, 2011

4 out of 5

location was perfect. Staff was friendly and helpful. Hotel is consistent with Westin quality. Some few imperfections: pool area could use more shade such as umbrellas, trees, or shrubs; music from the pool bar could be heard at night.

Review by: Wing
Date stayed October 5, 2011

4 out of 5

Great hotel once we were able to check in!! We arrived and apparently according to the front desk, my reservation thru Orbitz wasn't in their system. They had no room reservation for me nor the couple with us. To complicate manners, my paper work only had one room even though we had paid for two. So after at least an hour I was able to find an e-mail Orbitz had sent confirming two rooms. Only then did I get rooms assigned. So make sure that you check your paper work and keep it with you to confirm your reservation. Other than the check-in issues it was great!!

Review by: GA. Girl
Date stayed October 4, 2011

The Westin Lagunamar Ocean Resort Cancun photos

The Westin Lagunamar Ocean Resort Cancun Exterior
Exterior
The Westin Lagunamar Ocean Resort Cancun Beach
Beach
The Westin Lagunamar Ocean Resort Cancun Fitness centre
Fitness Centre
The Westin Lagunamar Ocean Resort Cancun Restaurant
Restaurant
The Westin Lagunamar Ocean Resort Cancun Room
Room
The Westin Lagunamar Ocean Resort Cancun Room
Room
The Westin Lagunamar Ocean Resort Cancun Bathroom
Bathroom
The Westin Lagunamar Ocean Resort Cancun Swimming pool
Swimming pool
The Westin Lagunamar Ocean Resort Cancun Restaurant
Restaurant
The Westin Lagunamar Ocean Resort Cancun Room
Room
The Westin Lagunamar Ocean Resort Cancun Exterior
Exterior
SSLA Better Business Bureau Program
Orbitz