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The Westin Hilton Head Island Resort & Spa
4 Stars2 Grasslawn Avenue Hilton Head Island SC 29928
|
Rating
|
|
|---|---|
| Cleanliness | 3 |
| Facilities | 4 |
| Service | 4 |
| Location | 4 |
| Pricing | 2 |
| Overall | 4.4 |
Location
Located along a pristine stretch of sandy white beach, The Westin Hilton Head Island Resort and Spa provides the utmost in southern hospitality. Within the plantation, you will find bicycle and jogging paths, three championship golf courses, and sixteen tennis courts.
Rooms
Many of the rooms allow you to take in a breathtaking panoramic view of the beach and dune grass from your own private balcony. Each room has been furnished in a manner reminiscent of the Old South, which lends to stylish comfort.
Restaurant
Guests are treated to fabulous food and exceptional service at The Barony Grill, the resort's Four-Diamond restaurant. The Carolina Cafe provides casual, family-friendly dining throughout the day, including a fantastic seafood extravaganza buffet.
General
Host an event in one of the sixteen elegantly appointed meeting rooms. Miles of white sand beaches, three championship golf courses, 16 tennis courts featuring all three Grand Slam surfaces and a full-service health club are just a few highlights of the recreational opportunities found at The Westin Hilton Head Island Resort and Spa.
Hotel Facilities
- Baby Sitting Service
- Gym / Fitness Facilities
- Lobby
- Reception
- Safe Deposit Box
- Tennis Court
- Bar / Lounge
- Jacuzzi / Whirlpool
- Parking Facilities
- Restaurant
- Sauna
- Business Centre
- Laundry Facilities
- Photocopying Facilities
- Room Service
- Swimming Pool - Outdoor
Room Facilities
- Air Conditioning
- Hairdryer
- Kitchenette
- Tea and Coffee Making Facilities
- Cable / Satellite TV
- Internet Access
- Microwave Oven
- Telephone
- Ensuite / Private Bathroom
- Iron / Ironing Board
- Refrigerator
- Voicemail
The Westin Hilton Head Island Resort & Spa Guest Reviews
Awesome time and looking forward to the future. Great rooms. Staff was fantastic. very professional. Good food and fun.
Shady Grady wrote on December 13, 2011
We had a pleasant weekend stay at the Westin Resort and Spa in Hilton Head Island. The staff are friendly and accomodating. The room is clean and the location is excellent. I would highly recommend this hotel to a friend.
cruzin mom wrote on July 20, 2011
My wife and I stayed at the Westin for our anniversary vacation. While the facilities show the slightest sign of wear, they are nonetheless gorgeous - from the enormous fountain in front of the hotel to the lush gardens surrounding the multiple pools. Our room was also quite nice. The bed and the linens were comfortable. The room was spacious. The amenities were mostly updated. The hotel was away from most of the activity on the island, but the beachfront view was amazing, and the restaurants and island activities were only a short drive from the resort. Saying all of that, the overall stay was far from enjoyable, and there were several incidents that prevented us from being able to truly enjoy our stay at the Westin. Incidents: 1.) The first issue that arose was the lack of air-conditioning in the room. (South Carolina in July is not pleasant without it) The room had reached 85 degrees before the sun rose. At one point in the middle of our sleepless night we tried to call the front desk but there was no answer. The next morning we called back and they told us that sometimes the latch on the balcony door doesn't catch and the a/c doesn't run when the door is open. Easy fix. Annoyed that we lost our first night's sleep over an issue that could have been resolved with a sign or a night clerk answering the phone. 2.) We spent the next morning exploring the island and went to the pool around lunch. There were no empty chairs around any of the pools, and non opened up until after 4:00 that afternoon. In the meantime we had to pay $10 to rent chairs to sit on the beach while we wandered back and forth - looking for a way to enjoy the pools. While we waited we tried to book a spa session, but those were also all booked. This wouldn't have bothered us as much if we weren't forced to pay extra for the privilege of being able to use the resort facilities. 3.) The next night we found out the hard way that the room doesn't actually have a refrigerator. It is just an old mini-bar, which can be used to store your stuff, but not cool it. There is a little sign that says they will be happy to refrigerate items for you upon your request. Not the case. We brought some fresh caught seafood back from our outing and tried to have it refrigerated. After two calls and a lot of confusion the hotel said they were sending someone up for the food. Called again to check on the status, but no one ever showed up. Fell asleep waiting and awoke to a mini-bar with spoiled fish. 4.) In room movie rentals were down during our stay. 5.) The final blow came after we left and realized that my wife left her cell phone on the bed in the room. We called almost immediately. They said they would look for it and get back to us. They called us back to inform us that it was not there. We were positive that it had been forgotten, but we agreed to check the car and the luggage for the cell phone. Nothing. Called back and informed them that it wasn't with our stuff and we were certain that it had been left on the bed. They promised that they were doing everything they could and that they would call us with updates after they checked with housekeeping and with their laundering service. They haven't followed up once. And when I have contacted them, aside from a few phone calls to the various groups that had access to our room, they haven't been willing to in any way help us with this incident. All of this to say, considering the price there are so many better ways to spend a top dollar vacation.
Frustrated Guest wrote on July 11, 2011
The hotel was wonderful....The only problem we encountered was with the booking website itself. When we tried to check in we were told that HotelClub had not completed the booking with the hotel and we had to wait for over an hour to check-in.
