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The Ritz Carlton Hotel Kapalua

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The Ritz Carlton Hotel Kapalua

The Ritz Carlton Hotel Kapalua

5 Stars

One Ritz Carlton Drive Kapalua HI 96761


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The Ritz Carlton Hotel Kapalua SuiteThe Ritz Carlton Hotel Kapalua Swimming poolThe Ritz Carlton Hotel Kapalua Aerial viewThe Ritz Carlton Hotel Kapalua Ballroom
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Rating
Cleanliness 0
Facilities 0
Service 0
Location 0
Pricing 0
Overall
With lavish beachfront spaces and a myriad of leisure facilities, The Ritz Carlton Hotel Kapalua makes for the ideal sanctuary for travellers on a Maui getaway. This luxury Kapalua retreat places tourists within easy access to the picturesque Kapalua Beach and D.T. Fleming Beach Park. Holidaymakers can take snapshots of rock formation Dragon's Teeth and take in the beauty of nature while trekking Mahana Ridge Trail.

Location
The Ritz Carlton Hotel is in the heart of Kapalua, three miles from Kapalua-West Maui Airport. Vacationers can play a few holes at Kapalua Plantation Course and Kapalua Golf Academy.

Rooms
All 463 posh island-inspired rooms and suites have 37-/42-inch flat-screen TV, en suite marble bathroom, lanai/balcony and wireless Internet access. Some units have separate living area.

Restaurant
At The Ritz Carlton Kapalua, diners start the day at The Terrace and later savour international specialties at Kai Sushi, The Beach House and The Terrace Chef-Crafted. Wind down at Alaloa Lounge and The Pool Bar & Cafe on site.

General
The Ritz Carlton Hotel Kapalua provides parking (fees apply), shuttle service and event venues that can hold 1,500 people. This foreshore-set refuge also features Jean-Michel Cousteau's Ambassadors of the Environment education center. Guests can tee off at the 36-hole golf course, relax at the spa, work out at the fitness centre or swim in the three-tiered pools on site.

Hotel Facilities

  • Ballroom
  • Concierge
  • Jacuzzi / Whirlpool
  • Restaurant
  • Steam Room
  • Bar / Lounge
  • Conference Facilities
  • Lobby
  • Sauna
  • Swimming Pool - Outdoor
  • Basketball Court
  • Gym / Fitness Facilities
  • Non-Smoking Rooms
  • Spa / Wellness Centre
  • Tennis Court

Room Facilities

  • Alarm Clock
  • Colour TV
  • Wireless Internet Access
  • Bathrobe
  • Ensuite / Private Bathroom
  • Bathroom Amenities
  • Telephone

The Ritz Carlton Hotel Kapalua Guest Reviews (67)


The Ritz Carlton Hotel Kapalua
5 out of 5

I have never experienced such a friendly atmosphere in my entire life. The Ritz staff treats you like family as soon as you check-in. At least 50% of the staff remembered my name by the 3rd night. The views are SPECTACULAR. Pools are welcoming. Rooms are cozy. Skies are clear. Mai Tai are stiff. What more can you ask for?!!!!!

A. Harris wrote on January 21, 2012


The Ritz Carlton Hotel Kapalua
5 out of 5

Words truly can't describe our stay at the Ritz in Maui. It truly doesn't get any better. The entire time we stayed we kept pinching ourselves to make sure we were away. The view is breathtaking, the service unparalleled and the accommodations very comfortable. We are looking forward to returning soon!

Tage wrote on January 18, 2012


The Ritz Carlton Hotel Kapalua
4 out of 5

Pros: Beautiful hotel, attentive staff, nice swimming pools, great kid programs. We got a Residential Oceanview suite and it was nice. The hotel is perfect except for the fact that it is in Kapalua. Cons: We went in December and it was windy and rainy all of the six days we were there. Also, the hotel is not a beachfront property - you have to walf some distance to get to DT Fleming beach or Kapalua Beach. If you have kids go to Wailea instead.

Rakb wrote on January 7, 2012


The Ritz Carlton Hotel Kapalua
4 out of 5

Overall the hotel cleanliness and facility were fantastic. It is an absolutely gorgeous property and was a nice getaway from the more populated areas of Maui. Kapalua in December is rainy and windy- be aware. The service at the hotel is the reason why I rated the value of the hotel low. The valet and check in desk staff were very nice and personable; however, the concierge staff and the room service staff were way underpar from what a "Ritz Carlton" should offer. For example, when trying to book a zip lining company, I was referred to Kapalua Adventures. Upon finding out that they were booked I asked to call Pi'iholo Ranch. The response I got was "we don't work with their company so you need to call yourself." I personalky worked for the concierge department at Caesars Palace in Las Vegas and no matter where the guest wants to dine or book a service, you would assist in making that reservation on their behalf. Second, when asking for a restaurant reservation, all we received was a sheet of paper with restaurant names and the general area of Maui it was in. No phonenumbers or addresses or directions- it was very impersonal. We ordered an in room movie package from Room Service that included 2 sodas, fresh bag of popcorn, , 2 m and m candies, a snickers and a gummy bear with a complimentary movie. When ordered they instructed us to wait to order the movie and until they arrived. When the room service attendant arrived he forgot the movie voucher. Then he said he didn't know how to redem it and referred us to the front desk to get help. They also forgot the snickers and gummy bears. When I called down to room service and informed them that we were missing more items from the package, she said "ok bye" and hung up the phone. Again, the exact opposite from what i expected from the Ritz Carlton. This was my first experience at the Ritz Carlton and it was just average. I've stayed at the Four Seasons Lana'i in the past and they were impeccable. Highly recommend staying there.

spaguru wrote on December 30, 2011


The Ritz Carlton Hotel Kapalua
4 out of 5

The hotel is gorgeous but the limited dining options bothered us a bit and was surprising for a high end hotel. The location is very, very windy, which makes beach use not that pleasant -- the pools make up for it, but the beach would be nice too. The concierge staff were exceptionally helpful.

occasional vac. traveler wrote on December 29, 2011


See all reviews
Wailea Beach Marriott Resort & Spa 4 Stars
Outrigger Palms at Wailea 3 Stars
Outrigger Napili Shores 3 Stars
Kahana Beach Resort Maui 3 Stars
Wailea Beach Villas 5 Stars
Ho olei at Grand Wailea 5 Stars
Grand Wailea, A Waldorf Astoria Resort 5 Stars
Four Seasons Resort Maui At Wailea 5 Stars

Overall Guest Rating

Overall out of 5
Cleanliness0 out of 5
Facilities0 out of 5
Service0 out of 5
Location0 out of 5
Pricing0 out of 5

The Ritz Carlton Hotel Kapalua Guest Reviews

SortBy:

5 out of 5

I have never experienced such a friendly atmosphere in my entire life. The Ritz staff treats you like family as soon as you check-in. At least 50% of the staff remembered my name by the 3rd night. The views are SPECTACULAR. Pools are welcoming. Rooms are cozy. Skies are clear. Mai Tai are stiff. What more can you ask for?!!!!!

Review by: A. Harris
Date stayed January 21, 2012

5 out of 5

Words truly can't describe our stay at the Ritz in Maui. It truly doesn't get any better. The entire time we stayed we kept pinching ourselves to make sure we were away. The view is breathtaking, the service unparalleled and the accommodations very comfortable. We are looking forward to returning soon!

Review by: Tage
Date stayed January 18, 2012

4 out of 5

Pros: Beautiful hotel, attentive staff, nice swimming pools, great kid programs. We got a Residential Oceanview suite and it was nice. The hotel is perfect except for the fact that it is in Kapalua. Cons: We went in December and it was windy and rainy all of the six days we were there. Also, the hotel is not a beachfront property - you have to walf some distance to get to DT Fleming beach or Kapalua Beach. If you have kids go to Wailea instead.

Review by: Rakb
Date stayed January 7, 2012

4 out of 5

Overall the hotel cleanliness and facility were fantastic. It is an absolutely gorgeous property and was a nice getaway from the more populated areas of Maui. Kapalua in December is rainy and windy- be aware. The service at the hotel is the reason why I rated the value of the hotel low. The valet and check in desk staff were very nice and personable; however, the concierge staff and the room service staff were way underpar from what a "Ritz Carlton" should offer. For example, when trying to book a zip lining company, I was referred to Kapalua Adventures. Upon finding out that they were booked I asked to call Pi'iholo Ranch. The response I got was "we don't work with their company so you need to call yourself." I personalky worked for the concierge department at Caesars Palace in Las Vegas and no matter where the guest wants to dine or book a service, you would assist in making that reservation on their behalf. Second, when asking for a restaurant reservation, all we received was a sheet of paper with restaurant names and the general area of Maui it was in. No phonenumbers or addresses or directions- it was very impersonal. We ordered an in room movie package from Room Service that included 2 sodas, fresh bag of popcorn, , 2 m and m candies, a snickers and a gummy bear with a complimentary movie. When ordered they instructed us to wait to order the movie and until they arrived. When the room service attendant arrived he forgot the movie voucher. Then he said he didn't know how to redem it and referred us to the front desk to get help. They also forgot the snickers and gummy bears. When I called down to room service and informed them that we were missing more items from the package, she said "ok bye" and hung up the phone. Again, the exact opposite from what i expected from the Ritz Carlton. This was my first experience at the Ritz Carlton and it was just average. I've stayed at the Four Seasons Lana'i in the past and they were impeccable. Highly recommend staying there.

Review by: spaguru
Date stayed December 30, 2011

4 out of 5

The hotel is gorgeous but the limited dining options bothered us a bit and was surprising for a high end hotel. The location is very, very windy, which makes beach use not that pleasant -- the pools make up for it, but the beach would be nice too. The concierge staff were exceptionally helpful.

Review by: occasional vac. traveler
Date stayed December 29, 2011

4 out of 5

Overall, it was a wonderful experience! The service at the hotel was clearly top notch!!!

Review by: Eaglesrock
Date stayed December 26, 2011

5 out of 5

This was a fantastic resort hotel in a beautiful location. The amenities were great and the staff overall was excellent. We did have to call concierge two or three times with requests for utensils and to fix the lamp. Other than that the staff was excellent. Free pineapple slices were provided poolside. Be advised that Kapalua is on the north end of the island and is subject to some pretty strong winds and more rain than other parts of Maui. Otherwise the hotel was perfect.

Review by: Happy in Maui
Date stayed December 25, 2011

5 out of 5

My very 1st visit to the Hawaiian Islands couldn't have been spent at a better hotel. We booked our trip using an online travel site and everything was so easy for start to finish. We got the airfare, rental car & hotel for a steal (7 nights/8 days)!!! The hotel was beautiful & the staff truly reflected ambiance of a luxurious experience. I would definitely reccommend this hotel & would love to stay there again!

Review by: Paradise
Date stayed December 21, 2011

5 out of 5

We loved our stay the the Ritz in Kapalua. This was our first time to Hawaii and we really had no clue how to plan this trip. We called the hotel over and over asking questions and getting information about the island. They were helpful every time; even before we reserved the room. Everyone at the hotel was terrific. We LOVED our room and the property is beautiful. It's also in a great location. You can access all the "To DOs" in Hawaii like SCUBA and Cruises while still feeling like you're staying in a remote resort. We already decided we're going back next year. Loved it.

Review by: Sam Horovitz
Date stayed December 12, 2011

3 out of 5

Its a nice property but its isolated from the action. If you like to have easy access to shopping and other activities, this is not the hotel for you. If you like peace and quite and an un-disturbed vacation, this hotel is a good option. The food is great, especially the banyan tree restaurant.

Review by: ferask
Date stayed December 11, 2011

5 out of 5

The service is simply outstanding. All the staff with no exception was extremely friendly and helpful. They try and really succeed to produce memorable experiences that sincerely exceeded our expectations. We had an amazing honeymoon.

Review by: Guri
Date stayed December 11, 2011

5 out of 5

You definitely get what you paid for. Awesome experience, I wish I could live there!

Review by: tiziano
Date stayed December 4, 2011

4 out of 5

Really enjoyed our stay. The only exception was the wind gusts were horrible. Ironically not as bad on other parts of island. Great ammenities at hotel.

Review by: RbPol
Date stayed December 1, 2011

5 out of 5

Amazing stay - great facilities, very comfortable and spotless rooms (suite is definitely work it compared to the regular room), very professional staff incl room service, cleaning, vallet parking, etc. A lifetime experience to repeat...!!! We stayed 7 nights and were very sad to leave...

Review by: Jakub
Date stayed December 1, 2011

4 out of 5

Highly organized and absolute beauty of beach front view. A bit far northwest of island, has limited choice when it comes to budget dining. I wish there would be a cafe style restaurant offering lunch and dinner. I liked the room style and its layout including furniture and bed sets. The best experience is obvious hotel's swimming pool combined with Maui's perfect weather in low 60s to mid 70s all day long and its connection with gorgeous golf course and beaches.

Review by: wutuner
Date stayed November 30, 2011

5 out of 5

We spent eight days, and while the Ritz is generally past our budget range, we got a good deal and were looking for a Thanksgiving week trip away from the crowds. The investment paid off. We had a beautiful, aesthetically pleasing room at a wonderful spot in Maui. For those looking for every possible activity at a resort, this may not be the top pick for you, but for a great facility, top-notch staff, and general relaxation, this was a perfect stay for us. Things are expensive here (especially cocktails), but the experience made up for it.

Review by: glc1973
Date stayed November 29, 2011

5 out of 5

Staying at the Ritz for a week was amazing; the experience was exactly what we wanted. The Ritz carries a brand name that almost scared us away: we were afraid it would be too snooty, and instead, it was luxurious without being snobby. Customer service was amazing. We went in November, which is considered off-season, and booked less than two weeks away, where the prices made it cheaper than most/all of the big name brands (Marriott, Hyatt, Sheraton, etc.) I'm not sure the Ritz was fancier than all of them, but more of that later. While it was fully booked, it seemed like there were less people there than some of the bigger places, as there was always room for you. There weren't many kids there, but that was a positive to us. We almost only saw couples there. Location: it seems very secluded, which is what we were looking for. There are golf courses on either side of you. It doesn't seem as if there are any other resorts nearby. The walk to the beach is 10-15 minutes if you're in the main resort. As I understand, the (much) more expensive suites are a bit closer. However, if you want to drive to "downtown" Lahaina, it takes only 15-20 minutes. I believe you'll need a car there if you like exploring. Wailea seemed a bit more expensive (and maybe even fake) and Kaanapali/Lahaina was the crowded area; both had their plusses and minuses. We like what Kapalua had to offer -- seclusion, with a quick drive to Lahaina if we wanted a crowd. Beach: We took the walk to the beach at least once every day, walking by the gorgeous pool. Food/drink service by the beach is from 11:30am -3pm. The waves were a bit rough most of the time and the lifeguards wouldn't let the resort put the lounge chairs on the sand most of the week. No worries, the Ritz has even comfier lounge chairs (with cushions) that they only keep on the grass. You can pay for private cabanas, which come with an umbrella, but we skipped that, since all lounge chairs have food and drink service. The beach was amazing: DT Flemings has lifeguards and on windy days the surfers were out, but the rest of the week it was mostly swimmers, boogie boarders, and body surfers. There's not supposed to be any alcohol on the sand in Hawaii, but I didn't see anyone worrying about you bringing drinks down in plastic cups. There aren't any touristy things on the beach like parasailing, paddle boarding, etc. Drive a few minutes south to the big resort areas if you want that stuff. There is swimming and relaxing. And gorgeous views. Early and late in the day it feels like it's your own private beach. The Ritz has a special natural feature which you probably will find in many activity books: Dragons Teeth. Flanked on both sides of the resort was golf. We didn't play, but if you walk along the left-most golf course you can get to the natural wonder. It's a lava formation on the ocean that looks a bit like what one would imagine dragon's teeth to look like. It's also a great spot to whale watch and look out at a few other nearby beaches. Wear closed shoes if you have any interest in getting close to the cliff edge, as you're navigating rocks/lava. The lava looks a bit "fluffier" than many of the other lava formations on the island. The food was really good. We ate at a few of the restaurants: * Kai (sushi) -- which had the freshest tuna we've ever had, and we're Sushi fans from Boston/NYC. We had the biggest sushi combo we saw, and for about $50 it fed both of us. * the Lounge, poolside bar, and beach bar -- we had sandwiches, appetizers, and drinks at all of those places. Everything was very good, but very expensive. Expect to pay $10-15 per drink. Beer was a good deal ($5), especially if you went with Maui Brewing. That being said, all of the food we ate on Maui was expensive. Think $18-20 per sandwich and $30-40 per entree. The drink of choice was Mai Tai's or something based with their pineapple infused vodka, and the poolside bar had insane pina coladas (a different one than all of the othe

Review by: extrabitter
Date stayed November 21, 2011

4 out of 5

The hotel & the people were very nice!! You couldn't have asked for any better but we were very shocked at the hidden fees we had to pay.

Review by: honeymooners11
Date stayed November 21, 2011

4 out of 5

Relaxing. Good for peace & quiet before joining a girls trip over in Wailea.

Review by: meechsayshi
Date stayed November 19, 2011

5 out of 5

The RItz-Carlton lives up to its name--this was one luxurious hotel! We found the staff very friendly, welcoming and knowledgeable. They didn't push us to add on anything that we didn't want to, yet they seemed very in tune with making sure all guests' needs were met: from pool staff to housekeeping and from cocktail waitresses to parking attendants. The location is ideal for anyone wanting a secluded, quiet, and serene setting. Though a bit far from major attractions inland, for those seeking respite from traffic and noise, from commercialism and typical tourist traps, I definitely recommend the Ritz-Carlton in Kapalua.

Review by: bjlptl
Date stayed November 6, 2011

The Ritz Carlton Hotel Kapalua photos

The Ritz Carlton Hotel Kapalua Suite
Suite
The Ritz Carlton Hotel Kapalua Swimming pool
Swimming pool
The Ritz Carlton Hotel Kapalua Ballroom
Ballroom
The Ritz Carlton Hotel Kapalua Ballroom
Ballroom
The Ritz Carlton Hotel Kapalua Restaurant & bar
Restaurant & Bar
The Ritz Carlton Hotel Kapalua Beach
Beach
The Ritz Carlton Hotel Kapalua Lounge
Lounge
The Ritz Carlton Hotel Kapalua Restaurant
Restaurant
The Ritz Carlton Hotel Kapalua Restaurant
Restaurant
The Ritz Carlton Hotel Kapalua Room
Room
The Ritz Carlton Hotel Kapalua Spa
Spa
The Ritz Carlton Hotel Kapalua Swimming pool
Swimming pool
The Ritz Carlton Hotel Kapalua Suite
Suite
The Ritz Carlton Hotel Kapalua Aerial view
Aerial view
The Ritz Carlton Hotel Kapalua Conference room
Conference room
The Ritz Carlton Hotel Kapalua Banquet room
Banquet room
The Ritz Carlton Hotel Kapalua Bathroom
Bathroom
The Ritz Carlton Hotel Kapalua Lounge
Lounge
The Ritz Carlton Hotel Kapalua Restaurant
Restaurant
The Ritz Carlton Hotel Kapalua Restaurant
Restaurant
The Ritz Carlton Hotel Kapalua Balcony
Balcony
The Ritz Carlton Hotel Kapalua Room
Room
The Ritz Carlton Hotel Kapalua Jacuzzi
Jacuzzi
The Ritz Carlton Hotel Kapalua Suite
Suite
The Ritz Carlton Hotel Kapalua Suite
Suite
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