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The Reef House - MGallery Collection

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The Reef House - MGallery Collection

The Reef House - MGallery Collection

5 Stars

99 Williams Esplanade Palm Cove QLD 4879


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The Reef House - MGallery Collection RoomThe Reef House - MGallery Collection DiningThe Reef House - MGallery Collection Swimming poolThe Reef House - MGallery Collection Restaurant
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Rating criteria
Rating
Cleanliness 4
Facilities 3
Service 3
Location 4
Pricing 3
Overall 3.4
The Reef House - MGallery Collection invites visitors to secluded beachfront accommodation during a stay in this side of Queensland. Patrons at this boutique hotel in Palm Cove can frolic at the white sands of Palm Cove Beach and explore the scenic Kuranda Koala Gardens. Holidaymakers can also swing the tees at Palm Cove Country Club & Golf Course and explore the picturesque area with a train ride at Kuranda Railway Station.

Location
Reef House Resort is located on Williams Esplanade in Palm Cove, within close proximity to Tom McDonald Park. While in this part of Australia, vacationers should not miss seeing local wildlife at Cairns Tropical Zoo.

Rooms
All 69 elegant rooms and suites are fitted with balcony, Wi-Fi access, air conditioning, living area, tea/coffee maker, mini bar, safe deposit box and cable LCD TV. Some units have microwave oven and spa tub.

Restaurant
Diners at The Reef House savour a selection of local and international cuisines at the in-house Reef House Restaurant. Tourists can also take a sit and relax with refreshing drinks at Brigadiers Bar.

General
The Reef House - MGallery Collection provides equipped events spaces that can seat up to 300 people. Guests can also spend free time at the outdoor pool, spa facilities and spa tub on site. Airport transfer and Wi-Fi access in public areas (fees apply), valet parking and tour assistance are also on offer.

Additional Information

  • 20 min drive to the International Airport (Cairns)

    Hotel Facilities

    • Airport Transfer
    • Business Centre
    • Currency Exchange Services
    • Garden
    • Internet Access - Wireless
    • Laundry Services
    • Lobby
    • Reception
    • Safe Deposit Box
    • Tour Desk
    • Banquet Facilities
    • Concierge
    • Disabled Facilities
    • Gift Shop
    • Jacuzzi / Whirlpool
    • Library
    • Non-Smoking Rooms
    • Restaurant
    • Spa / Wellness Centre
    • Bar / Lounge
    • Conference Facilities
    • Faxing Facilities
    • Internet Access - High Speed
    • Laundry Facilities
    • Lift / Elevator
    • Parking Facilities
    • Room Service
    • Swimming Pool - Outdoor

    Room Facilities

    • Air Conditioning
    • Disabled Facilities
    • Iron / Ironing Board
    • Pay-per-view Movies
    • Safe
    • Telephone
    • CD Player
    • Ensuite / Private Bathroom
    • Mini Bar
    • Radio
    • Spa Bath
    • Wireless Internet Access
    • Colour TV
    • Hairdryer
    • Modem / Data Port Connection
    • Refrigerator
    • Tea and Coffee Making Facilities

    The Reef House - MGallery Collection Guest Reviews (30)


    The Reef House - MGallery Collection
    3 out of 5

    Very nice position in Palm Cove, but nowhere to drive in and register. You have to drive around and find a place to park in a side street and or along the Esplanade and then walk back to register. No one advised that their was a garage under cover and that the access to this was from the street at the rear. The access to this back street was a block away down the Esplanade. We believed we had booked a Brigadier Room, but the room we got was not what we asked for. You walked straight into a King sized bed, there was no table to sit at, and the hand basin was in the bedroom, and not in the bathroom, it was very odd.

    ZiPe wrote on June 6, 2012


    The Reef House - MGallery Collection
    4.4 out of 5

    Nice Hotel, seemed compact with rooms centering round the pool area. Location is great, easy walk to other restaurants etc. Would stay again.

    Anonymous wrote on October 16, 2009


    The Reef House - MGallery Collection
    4.4 out of 5

    One night stay in Palm Cove for a wedding - so I didn't get to soak in the surrounds as much as I would have liked! The Sebel was great, though. Great location along the beachfront, with very large, spacious room. Loved the size of the bed and bathroom and the leafy layout of the hotel. The pictures of the hotel were an accurate reflection. My only gripe is with the voucher offer ($50 voucher for spa), the conditions of use weren't provided despite the offer being advertised through hotelclub.com. But in light of the good last minute rate I got, this is a small complaint.

    Anonymous wrote on July 8, 2009


    The Reef House - MGallery Collection
    4.4 out of 5

    We stayed at the Sebel Reef House in November 2009 and loved it. We had a wonderful holiday, so I guess it had a lot to live up to. This time our room was on the first floor and there was constant noise for the three days from the gurney cleaning the paths. They were also building steps into the pool so it was very uncomfortable to move about. We went to breakfast later one morning and the full selection was not available.

    Anonymous wrote on May 18, 2009


    The Reef House - MGallery Collection
    4.8 out of 5

    The Reef House is in a perfect location just meters from the beach. It's a beautiful, relaxing place to stay and the staff are helpful and friendly. The day spa treatments are something special and the spa staff go out of their way to take care of their clients. I thoroughly enjoyed my stay at the Reef House and I would definitely stay there again.

    Anonymous wrote on January 24, 2009


    See all reviews
    Oasis At Palm Cove 4 Stars
    Mango Lagoon Resort & Wellness Spa Palm Cove 4.5 Stars
    Villa Paradiso Beachfront Apartments Palm Cove 4 Stars
    The Reef Retreat Palm Cove Hotel 4 Stars
    The Villas Palm Cove 4 Stars
    Peppers Beach Club & Spa Palm Cove 5 Stars
    Angsana Resort Great Barrier Reef 5 Stars
    Sanctuary Palm Cove 5 Stars
    Pullman Palm Cove Sea Temple Resort & Spa 5 Stars
    Paradise Palms Resort & Country Club 4.5 Stars

    Overall Guest Rating

    Overall3.4 out of 5
    Cleanliness4 out of 5
    Facilities3 out of 5
    Service3 out of 5
    Location4 out of 5
    Pricing3 out of 5

    The Reef House - MGallery Collection Guest Reviews

    SortBy:

    3 out of 5

    Very nice position in Palm Cove, but nowhere to drive in and register. You have to drive around and find a place to park in a side street and or along the Esplanade and then walk back to register. No one advised that their was a garage under cover and that the access to this was from the street at the rear. The access to this back street was a block away down the Esplanade. We believed we had booked a Brigadier Room, but the room we got was not what we asked for. You walked straight into a King sized bed, there was no table to sit at, and the hand basin was in the bedroom, and not in the bathroom, it was very odd.

    Review by: ZiPe
    Date stayed June 6, 2012

    4.4 out of 5

    Nice Hotel, seemed compact with rooms centering round the pool area. Location is great, easy walk to other restaurants etc. Would stay again.

    Review by: Anonymous
    Date stayed October 16, 2009

    4.4 out of 5

    One night stay in Palm Cove for a wedding - so I didn't get to soak in the surrounds as much as I would have liked! The Sebel was great, though. Great location along the beachfront, with very large, spacious room. Loved the size of the bed and bathroom and the leafy layout of the hotel. The pictures of the hotel were an accurate reflection. My only gripe is with the voucher offer ($50 voucher for spa), the conditions of use weren't provided despite the offer being advertised through hotelclub.com. But in light of the good last minute rate I got, this is a small complaint.

    Review by: Anonymous
    Date stayed July 8, 2009

    4.4 out of 5

    We stayed at the Sebel Reef House in November 2009 and loved it. We had a wonderful holiday, so I guess it had a lot to live up to. This time our room was on the first floor and there was constant noise for the three days from the gurney cleaning the paths. They were also building steps into the pool so it was very uncomfortable to move about. We went to breakfast later one morning and the full selection was not available.

    Review by: Anonymous
    Date stayed May 18, 2009

    4.8 out of 5

    The Reef House is in a perfect location just meters from the beach. It's a beautiful, relaxing place to stay and the staff are helpful and friendly. The day spa treatments are something special and the spa staff go out of their way to take care of their clients. I thoroughly enjoyed my stay at the Reef House and I would definitely stay there again.

    Review by: Anonymous
    Date stayed January 24, 2009

    5 out of 5

    We found the hotel outstanding. The room was above average size and all the facilities were excellent.

    Review by: David Parkinson
    Date stayed January 15, 2009

    4.4 out of 5

    Very enjoyable experience. The staff were very friendly, helpful and relaxed.

    Review by: Darren Rayment
    Date stayed November 20, 2008

    5 out of 5

    This was one of the best holidays we have ever had. The staff at this hotel really made the experience memorable. Very personable, attention to detail was great and the food was another highlight. Great for that break from City madness.... This break was the re-boot we urgently needed. PS Loved the netting around our King size bed, the lovely complimentary punch, late night swimming.... could go on and on.Go now!

    Review by: Belinda Brennan
    Date stayed November 14, 2008

    4.6 out of 5

    Service, location, cleanliness and facility were great!! We were expecting to have a bath tab or spa in the room...from that point we were bit disappointed. But except that point to staying the hotel was fab and quite valuable.

    Review by: Aya Ishizuka
    Date stayed April 2, 2008

    4.8 out of 5

    Excellent hotel and amazing service. Will definately go back.

    Review by: Anonymous
    Date stayed September 11, 2006

    4.2 out of 5

    Overall, a lovely place to stay and a wonderful basis for a holiday for mature adults - rooms very nice, food great, pool etc really pleasant. Staff helpful and service is very good. The price is quite expensive The location is stunning. The rooms are well appointed, but it is clear that those who book through an online agency definitely get the second level views - ours overlooked the roof of an adjacent building. This was the only disappointment - but it is a significant one.

    Review by: Anonymous
    Date stayed August 9, 2006

    5 out of 5

    The hotel is one of those memorable places that will remain a postive memory for a long time. The food was fantastic - creative and distintly local/Australian - using an innovative balance of fresh ingredients. The spa is special - deserving of the top 10 rating for spa's. Rooms were spacious but make sure you get a verandah room! In a nutshell - a fantastic stay!!

    Review by: Charles Van Heerden
    Date stayed December 12, 2005

    5 out of 5

    Beautiful place.

    Review by: Anonymous
    Date stayed October 27, 2005

    4.2 out of 5

    A very enjoyable and relaxing place to stay. The staff were very friendly.

    Review by: Anonymous
    Date stayed October 7, 2005

    4.4 out of 5

    I have stayed at this hotel 4 times now.......the service is always friendly, caring and helpful....one always feels like they are coming home......it is nice to be recognized year after year. However, for a five star hotel, i think they should revise a few things...like cleanliness of bar, service around the pool area and cleanliness of rooms each day, including replacing glasses....otherwise....amazing.

    Review by: Anonymous
    Date stayed September 28, 2005

    0 out of 5

    It was a wonderful place to stay! Great beach -- fine people.

    Review by: Anonymous
    Date stayed September 7, 2005

    0 out of 5

    Although our overall experience was good, there were several shortcomings. The room was rather small considering the price, and the buffet breakfast was very ordinary (though the cooked breakfast was excellent). On several evenings, with little or no advance warning, there were weddings at the hotel that took over the restaurant and other public areas, made a great deal of noise and generally made the residential hotel guests feel unwanted and unvalued. The effect of this could have been mitigated if more notice had been given.<br><br> The Brigadier''s Bar, at which guests help themselves and sign chits on an honour system, is a very good concept and adds to the relaxed atmosphere.

    Review by: Anonymous
    Date stayed September 7, 2005

    0 out of 5

    Better instructions for audio-visual equipment. Resort was quiet, relaxed. Would return.

    Review by: Anonymous
    Date stayed September 7, 2005

    4.4 out of 5

    Complete indulgence! Perfect for couples.

    Review by: Anonymous
    Date stayed August 10, 2005

    4.8 out of 5

    We enjoyed from the moment we arrived. Staff were very friendly and extremely helpful when deciding on day tours. We had a Verandah Room which was very spacious and we enjoyed sitting out on our very own balcony with sundeck chairs and mini kitchen. We will be back!

    Review by: Tony and Sharon Lake
    Date stayed August 8, 2005

    The Reef House - MGallery Collection photos

    The Reef House - MGallery Collection Room
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    The Reef House - MGallery Collection Dining
    Dining
    The Reef House - MGallery Collection Restaurant
    Restaurant
    The Reef House - MGallery Collection Room
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    The Reef House - MGallery Collection Spa
    Spa
    The Reef House - MGallery Collection Room
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    The Reef House - MGallery Collection Swimming pool
    Swimming pool
    The Reef House - MGallery Collection Room
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    The Reef House - MGallery Collection Room
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    The Reef House - MGallery Collection Swimming pool
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