- Hotel Details
- Member Reviews
The London NYC Hotel4.5 Stars
151 West 54th Street New York City NY 10019-5302
The London is located in Midtown Manhattan, just steps from the Museum of Modern Art, Rockefeller Center and Carnegie Hall.
Suites at The London NYC come in seven varieties, each offering at least 46 square metres of space. Each is fashioned with king or queen beds, Italian cotton linens, comfortable seating and workstations, mood lighting and complimentary in-room high-speed Internet access.
The property is home to Gordon Ramsay at the London restaurant, a French-inspired fine dining experience, and MAZE by Gordon Ramsay, a more casual option offering lunch, dinner and a weekend brunch menu.
The London NYC Hotel's concierge services, fitness facilities and cosmopolitan style make it a quintessential New York hotel. Meeting and special event facilities are available, allowing you to provide chic accommodations, award-winning food and top-notch service to your guests. Visitors also have convenient access to the Broadway Theatre district, less than a kilometre away.
- 17 km to the Airport (LaGuardia)
- 24 km to the Airport (John F. Kennedy)
- Banquet Facilities
- Gym / Fitness Facilities
- Bar / Lounge
- Conference Facilities
- Internet Access - High Speed
- Room Service
- Business Centre
- Disabled Facilities
- Cable / Satellite TV
- Ensuite / Private Bathroom
The London NYC Hotel Guest Reviews (6)
Simply an outstanding hotel, everything was just great!
Sadzco wrote on January 22, 2012
After having a relaxing journey with British Airways from London to New York we arrived at the London Hotel NYC at the check in time of 3pm. We were informed by the receptionist that our London Vista Suite was not yet ready and to come back in an hour. As this was New Year’s Eve we wanted to experience the excitement of Times Square at its most exciting. However, after returning to the hotel at 4pm we were told that the room was still not ready. We were advised to take a seat in the upper part of the lobby. The security guard would not let us pass to the seated area and was obnoxious and rude. We explained the situation (that we did not have a room card as our room was still being cleaned) but he continued to be uncooperative. Finally, after contacting the receptionist she indicated that we did not have room keys as we were still waiting for our room. After hanging around in the lobby for a further hour we finally gained access to our room at 5pm (after several requests for access to our room). This was two hours after arrival and check in time. It seemed to us that we were the only people waiting for a room. As we where paying a premium for the room on New Year’s Eve ($750 for the night itself) we would have expected our room to be ready. We didn’t feel that the staff were particularly proactive in resolving the situation. As this was New Year’s Eve, we were keen to make the most of the city but were delayed by two hours due to the delay in gaining access to our room. As we were the only people waiting for a room there is no way that it would take two hours to clean a room. We wonder why there was no urgency, between reception and housekeeping, to prepare our room. The following day we emailed the general manager, Sofia L. Vandaele, with our complaint. After sending our email twice (including copying the concierge desk ) we received a reply thanking us for our feedback. It is quite obvious that Sofia cannot distinguish between feedback and a complaint. Bearing in mind that we were still resident in the hotel her response added insult to injury. The initial ‘welcome’ marred the overall stay. We felt that the bedroom part of the suite was lovely, although the lounge area was rudimentary. The suite came with a large double-shower but no bath. Given the size of the area we were surprised it did not have a bath. Having stayed elsewhere in New York, we thought the supply of a kettle/coffee machine in the room would have been standard for this category of hotel. Our one positive experience of the hotel was the excellent service we received by the two cocktail barmen in the London Bar. Their attention to service was second to none! As our visits to New York are becoming more frequent, we would have loved to have found a hotel that could become a home from home. Sadly our search will continue, as we feel on the basis of our experience that we have stayed in supposedly lesser hotels and received a far superior service.
Paul Thomas wrote on January 22, 2012
My husband and I only stayed here for two nights and it was the best two nights we spent in a hotel. Our room was so clean and comfortable, the decor fit us so well and the bed was like sleeping on what I imagine sleepingi on clouds would feel like. The staff was so friendly and informative and the location was only blocks away from central park, the shops and literally in the same building as Gordon Ramsays restaurant. At the end of our trip, I actually called our room an "apartment" ...felt like home!
Eaco86 wrote on January 4, 2012
The location is great for theater, restaurants, and the NYC marathon. For New York, the room is very large and comfortable.
James5 wrote on November 12, 2011
Nice Hotel, bar food was excellent, staff friendly and helpful, beautiful room, it was our 30th anniversary, nice place to spend it. Only one complaint, would have liked a coffee maker in the room. The location was perfect close to everything we were interested in doing.
Skeet 11 wrote on June 29, 2011
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