Your feedback helps us improve our website and our service to better meet your needs. Please fill up the form below.
NOTE: Please do not use this form if you have a booking related query. Please contact our Customer Service Department.
Would like to make a payment over the phone instead of submitting your credit card details online? Call us.
What is the CONFIRMATION / ACCOMMODATION VOUCHER?
This is proof of your payment upon confirmation of your reservation at HotelClub. We advise that you print out a copy from our site, the link of which is provided in the email you will receive. You will have to present this voucher at the hotel during your check in. For further inquiries, please contact us.
Once my booking is confirmed, how do I find my Tax Invoice/Receipt?
As soon as your reservation has been confirmed and charged, we will send you an email containing a link which you need to click to access your booking page. Once open, at the top of the page you will see a new link to your Confirmation/Accommodation Voucher. At the bottom of the same page please click on the link to view your Tax Invoice/Receipt.
HotelClub is endorsed by leading e-commerce and security accreditors ensuring that your personal information remains private and confidential.