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Sunset Lagoon Resort Cancun All Inclusive

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Sunset Lagoon Resort Cancun All Inclusive

Sunset Lagoon Resort Cancun All Inclusive

3 Stars

Boulevard Kukulkan Km 5.8 Z H Cancun Quintana Roo 77500


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Sunset Lagoon Resort Cancun All Inclusive ExteriorSunset Lagoon Resort Cancun All Inclusive PoolSunset Lagoon Resort Cancun All Inclusive RestaurantSunset Lagoon Resort Cancun All Inclusive Bedroom
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Rating
Cleanliness 0
Facilities 0
Service 0
Location 0
Pricing 0
Overall
Sunset Lagoon Resort Cancun All Inclusive offers a luxurious atmosphere, which will awaken your senses in a casual scenario.

Location
The hotel is located only 20 minutes away from Cancun's International Airport and 10 minutes away from Sunset Royal, a sister hotel in front of the beach. At 2.5 km you will find the heart of the hotel Zone with some of the best shopping malls, nightclubs and the convention centre.

Rooms
There are 109 air-conditioned bedrooms that are well-maintained with modern amenities.

Restaurant
There are 3 bars with national and imported liquor as well as restaurants, serving buffet styled breakfast and lunch, Italian dinner in a la carte style, a la carte snacks as well as show dinner buffet.

General
From your rehearsal dinner to your reception, Sunset is dedicated to make your wedding nothing less than perfect and see to that every detail is carefully attended to. In addition, spa treatments and massage services as well as sports and entertainment activities program are also provided at the hotel.

Additional Information

  • 20 min drive to the International Airport (Cancun)

Hotel Facilities

  • Bar / Lounge
  • Lobby
  • Spa / Wellness Centre
  • Currency Exchange Services
  • Restaurant
  • Swimming Pool - Outdoor
  • Laundry Facilities
  • Room Service

Room Facilities

  • Air Conditioning
  • Safe
  • Cable / Satellite TV
  • Ensuite / Private Bathroom

Sunset Lagoon Resort Cancun All Inclusive Guest Reviews (2)


Sunset Lagoon Resort Cancun All Inclusive
2 out of 5

At first, you see beautiful display of mixed exotic vegetation and a nice cozy little white houses. However, soon enough you find out that everything is not so perfect as it seems. At our arrival at the airport the transportation Company (G L) did not have our names at their list even when we had our vouchers. So we waited around an hour arguing with the company guy about our transportation which is included in the package. Also, he took our vouchers. Moreover, the service was not that great and all the shows at the hotel were poor and not exciting. Also, they were selling Shares to all of us even when we were not interested, for example, at your arrival you had to see someone from the hotel to explain you what to do and where to go, but he was selling you some share times and he did not take NO for an answer. Furthermore, when we arrived from the airport at two o'clock PM we could not enter our rooms because the check in time is at 4PM and check out time is at 10 AM. This created many problems because when we booked at O....Z our rooms were available till 12 AM and not 10 AM. The staff tried to remove us out from our rooms around eight something AM. In the package, they offering you a free transportation to the other hotel SUNSET ROYAL by boat or a mini bus and of course, both of them were not available because they were broken. As a result, you have to take a taxi or a public transportation at your own expense. On our way back the driver from the Green line company arrived without any notice or any phone call to pick us up. He gave us 10 minutes to leave the hotel. When my girlfriend went down to talk to the driver he told her that some woman made reservation with us at 12 and that we confirmed that. However, that was not a case because nobody made any contact with us regarding our way back to the airport. The driver when we began to plead our cases that there is a mistake and that nobody confirmed with us anything about all this he became rude and used inappropriate language.

Bobby 123 wrote on January 17, 2012


Sunset Lagoon Resort Cancun All Inclusive
3 out of 5

The main issue was with the staff; not real friendly. They could hardly understand English. Though the package I booked was an "All-Inclusive", I decided to tip anyone that helped me with 20 Pesos or more. The service never got better. The price I paid reflected the value...I guess. I will do more research the next time.

Trravelerr wrote on January 7, 2012


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Overall Guest Rating

Overall out of 5
Cleanliness0 out of 5
Facilities0 out of 5
Service0 out of 5
Location0 out of 5
Pricing0 out of 5

Sunset Lagoon Resort Cancun All Inclusive Guest Reviews

SortBy:

2 out of 5

At first, you see beautiful display of mixed exotic vegetation and a nice cozy little white houses. However, soon enough you find out that everything is not so perfect as it seems. At our arrival at the airport the transportation Company (G L) did not have our names at their list even when we had our vouchers. So we waited around an hour arguing with the company guy about our transportation which is included in the package. Also, he took our vouchers. Moreover, the service was not that great and all the shows at the hotel were poor and not exciting. Also, they were selling Shares to all of us even when we were not interested, for example, at your arrival you had to see someone from the hotel to explain you what to do and where to go, but he was selling you some share times and he did not take NO for an answer. Furthermore, when we arrived from the airport at two o'clock PM we could not enter our rooms because the check in time is at 4PM and check out time is at 10 AM. This created many problems because when we booked at O....Z our rooms were available till 12 AM and not 10 AM. The staff tried to remove us out from our rooms around eight something AM. In the package, they offering you a free transportation to the other hotel SUNSET ROYAL by boat or a mini bus and of course, both of them were not available because they were broken. As a result, you have to take a taxi or a public transportation at your own expense. On our way back the driver from the Green line company arrived without any notice or any phone call to pick us up. He gave us 10 minutes to leave the hotel. When my girlfriend went down to talk to the driver he told her that some woman made reservation with us at 12 and that we confirmed that. However, that was not a case because nobody made any contact with us regarding our way back to the airport. The driver when we began to plead our cases that there is a mistake and that nobody confirmed with us anything about all this he became rude and used inappropriate language.

Review by: Bobby 123
Date stayed January 17, 2012

3 out of 5

The main issue was with the staff; not real friendly. They could hardly understand English. Though the package I booked was an "All-Inclusive", I decided to tip anyone that helped me with 20 Pesos or more. The service never got better. The price I paid reflected the value...I guess. I will do more research the next time.

Review by: Trravelerr
Date stayed January 7, 2012

Sunset Lagoon Resort Cancun All Inclusive photos

Sunset Lagoon Resort Cancun All Inclusive Exterior
Exterior
Sunset Lagoon Resort Cancun All Inclusive Pool
Pool
Sunset Lagoon Resort Cancun All Inclusive Bedroom
Bedroom
Sunset Lagoon Resort Cancun All Inclusive Dining
Dining
Sunset Lagoon Resort Cancun All Inclusive Bedroom
Bedroom
Sunset Lagoon Resort Cancun All Inclusive Restaurant
Restaurant
Sunset Lagoon Resort Cancun All Inclusive Jacuzzi
Jacuzzi
Sunset Lagoon Resort Cancun All Inclusive Bedroom
Bedroom
Sunset Lagoon Resort Cancun All Inclusive Exterior
Exterior
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