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Sun Palace Resort Cancun

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Sun Palace Resort Cancun

Sun Palace Resort Cancun

4 Stars

Boulevard Kukulcan Km 20 Cancun Quintana Roo 77500


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Sun Palace Resort Cancun ExteriorSun Palace Resort Cancun TerraceSun Palace Resort Cancun BuffetSun Palace Resort Cancun Dining
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Rating criteria
Rating
Cleanliness 5
Facilities 5
Service 5
Location 5
Pricing 5
Overall 5
Splurge on a holiday getaway along the shores of Cancun Beach and find suitable retreat at the adult-only Sun Palace Resort Cancun. This posh Mexico hotel offers transportation service to Moon Palace Golf & Spa Resort and Wet'n Wild water park. Vacationers also go on guided tours around Museo Pelopidas, Museo Del Tequila and Museo Del Mezcal. Tourists also have close encounters with dolphins at Dolphinaris Cancun.

Location
Sun Palace Hotel is positioned along Boulevard Kukulcan in Cancun, within 10 kilometres from Cancun International Airport. Aside from playing beach volleyball on site, holidaymakers also have fun playing table games with fellow travellers at the hotel.

Rooms
All 252 stylish rooms and suites have balcony with views of the Carribean Sea or Nichupte Lagoon, satellite LCD TV, mini bar, laptop-compatible safe, and coffee- and tea-making facilities. Non-smoking units are available.

Restaurant
At Sun Palace Cancun, guests sample delectable Mexican, Italian and Argentinean flavours at El Alamo, La Tratto and The Steak and grab light meals at the poolside bar. Cap the day with cocktails at Oriental Lounge.

General
Sun Palace Resort Cancun offers recreational activities like infinity pools, fitness centre, spa, evening entertainment and specialty shops on site. Wireless Internet access throughout the property is also on offer for added convenience. Concierge and currency exchange are available.

Additional Information

  • 15 min drive to the Airport

Hotel Facilities

  • Bar / Lounge
  • Restaurant
  • Internet Access - High Speed
  • Spa / Wellness Centre
  • Lobby
  • Swimming Pool - Outdoor

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Safe
  • Cable / Satellite TV
  • Iron / Ironing Board
  • Tea and Coffee Making Facilities
  • Ensuite / Private Bathroom
  • Mini Bar
  • Telephone

Sun Palace Resort Cancun Guest Reviews (42)


Sun Palace Resort Cancun
4 out of 5

Everyone was very friendly! Perfect location for couples.

T Babe wrote on January 16, 2012


Sun Palace Resort Cancun
3 out of 5

The bed was the most uncomfortable bed we had ever slept on. It was way too firm. We woke up stiff and sore. Had to have 6 mattress pads added for comfort. Didn't like the fact that resort set up a time share sell under the guise of showing you what the other resorts had to offer in case you came back to Cancun. It took 2 and1/2 hrs. out of our day and we were not expecting a hard sell. We just wanted to relax.The food was pretty good.The views were spectacular.The food service staff were helpful and friendly. Had to do two tours on our last day( and make it back to hotel for a spa treatment )because one of the people who set up tours for the hotel kept forgetting to make a call to finalize a tour for us.

Mitc wrote on January 3, 2012


Sun Palace Resort Cancun
5 out of 5

Staff are friendly and helpful. Great service, great location. There are some improvement in terms of food, especially the oriental restaurant but otherwise this place is the best. Would definitely go back to palace resorts.

livingfragrance wrote on January 3, 2012


Sun Palace Resort Cancun
4 out of 5

We loved our stay at the sun palace. The Mexican restaurant was wonderful and we ate there almost every day. The best part of this deal were the resort credits, we used ours to go to tulum, chitchin itza, isla muerjas, massages and a romantic lobster dinner. We only spent money on tipping, awesome! Highly recommend.

KpDj wrote on December 28, 2011


Sun Palace Resort Cancun
5 out of 5

We spent a week at this hotel - the best hotel I've ever been to, and I travel A LOT for work, worldwide. The thing that most impressed me is the staff - they would do anything to make you happy, no matter how much extra work is for them. The other thing is the food - really good quality, fresh ingredients, and prepared with art. The amenities are excellent - the saloon and the spa are nice and clean and they take good care of you. There are a lot of activities and animation going on all the time, but if you want to relax there are also quiet lounges and the beach is also nice and well equipped. Room service is excellent - if you wanted, you could probably never leave the room and enjoy the jacuzzi and the view of the ocean while eating and drinking anything you could ask for. We are both totally satisfied and already thinking about our next trip there!

cics wrote on December 19, 2011


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Overall Guest Rating

Overall5 out of 5
Cleanliness5 out of 5
Facilities5 out of 5
Service5 out of 5
Location5 out of 5
Pricing5 out of 5

Sun Palace Resort Cancun Guest Reviews

SortBy:

4 out of 5

Everyone was very friendly! Perfect location for couples.

Review by: T Babe
Date stayed January 16, 2012

3 out of 5

The bed was the most uncomfortable bed we had ever slept on. It was way too firm. We woke up stiff and sore. Had to have 6 mattress pads added for comfort. Didn't like the fact that resort set up a time share sell under the guise of showing you what the other resorts had to offer in case you came back to Cancun. It took 2 and1/2 hrs. out of our day and we were not expecting a hard sell. We just wanted to relax.The food was pretty good.The views were spectacular.The food service staff were helpful and friendly. Had to do two tours on our last day( and make it back to hotel for a spa treatment )because one of the people who set up tours for the hotel kept forgetting to make a call to finalize a tour for us.

Review by: Mitc
Date stayed January 3, 2012

5 out of 5

Staff are friendly and helpful. Great service, great location. There are some improvement in terms of food, especially the oriental restaurant but otherwise this place is the best. Would definitely go back to palace resorts.

Review by: livingfragrance
Date stayed January 3, 2012

4 out of 5

We loved our stay at the sun palace. The Mexican restaurant was wonderful and we ate there almost every day. The best part of this deal were the resort credits, we used ours to go to tulum, chitchin itza, isla muerjas, massages and a romantic lobster dinner. We only spent money on tipping, awesome! Highly recommend.

Review by: KpDj
Date stayed December 28, 2011

5 out of 5

We spent a week at this hotel - the best hotel I've ever been to, and I travel A LOT for work, worldwide. The thing that most impressed me is the staff - they would do anything to make you happy, no matter how much extra work is for them. The other thing is the food - really good quality, fresh ingredients, and prepared with art. The amenities are excellent - the saloon and the spa are nice and clean and they take good care of you. There are a lot of activities and animation going on all the time, but if you want to relax there are also quiet lounges and the beach is also nice and well equipped. Room service is excellent - if you wanted, you could probably never leave the room and enjoy the jacuzzi and the view of the ocean while eating and drinking anything you could ask for. We are both totally satisfied and already thinking about our next trip there!

Review by: cics
Date stayed December 19, 2011

4 out of 5

First of all let me start this review by saying that my husband and I, although we are not Palace members, stay exclusively at Palace Resorts when visiting Mexico. We have stayed at Aventura Spa Palace 8 times, Vallarta Palace twice, and this was our second trip to the Sun Palace. We are very loyal Palace customers and have never had a bad experience with this chain, until now. Our stay with the Sun Palace was from December 7th – 16th. First I will point out the positives about this resort. It’s small but has a lovely ‘feel’ about it. If you are looking for a party atmosphere, this is not the place for you. However, if you are a couple in need of total relaxation (as we were), and you want to be pampered, then you simply can’t go wrong in staying here. The beach is lovely, the food is quite good for an all-inclusive, and the staff is the best in the business, hands down. Arturo & his ‘brother’ Jorge, Christian, Cruz, Estella, Maria, Danielle, Ailine, and Elizabeth (A.K.A. Nancy), we love you all and thank you for your superb service and wonderful hospitality! Because of you our vacation wasn’t totally ruined. It is THE STAFF that makes this resort run efficiently and it is my hope that upper management recognizes this fact. We have traveled extensively and nowhere in the world will you find a better staff of employees in one spot - nowhere! For the above reasons ONLY is why I give this resort a solid 4 star rating. Which now takes me to what we experienced that nearly ruined our nine day stay at this resort. Two days after arriving we were moved from a non-smoking room to a smoking room, and then our troubles began. We were given room 824 and it was lovely except it had ANTS and plenty of them. After 4 days of management’s attempt of solving the problem with a can of Raid, they called in the exterminator which finally fixed the ant population. However, and I say this sadly, no follow up was ever given by management after the initial complaint was given on Friday. And never once did we hear ‘I’m sorry” from either Jaime Ortega (Front Desk Manager), or Karla (Guest Relations) who worked with us on this problem. Jaime DID offer to move us to the room next door but we turned it down as it would have made 3 moves within 6 days with no guarantee it would be an ant free room since it was next door. Even Pablo Winkler (General Manager) seemed aloof about the situation when I brought it to his attention. Also, the evening before we were to leave (December 15th), the power went out in our room. We thought the resort had a power outage but it was only our room. To their credit, it was fixed immediately and the employee who worked very hard to restore our power, and who also spoke very little English, had the foresight to extend his apologies for this inconvenience. Maybe management needs to learn a lesson from their staff? That evening on our way to dinner I saw Jaime Ortega and when I told him about the power outage he laughed. Seriously? We just went through 4 days of ants literally pouring out of soda cans and electrical outlets, and he laughs that we now had a power outage too? It simply proved once again the total lack of professionalism by the management staff at this resort. Oh, and the TV didn’t work properly when we returned to our room that evening but I didn’t report it because by that time my husband and I were simply ‘done in’ by it all and were just extremely happy to be going home the next day. On our day of departure Mr. Winkler offered ‘to make things right on our next return’, however, did nothing while we were there. His generous offer would have been much more helpful during our stay rather than given an hour before our departure. I’m not certain we would return to the Sun Palace. Would I recommend this resort? Yes I still would but with a warning should things go wrong that require management’s intervention, expect your trip to be frustrating like ours was. And by all means if they offer you room 824, run the ot

Review by: starfire0313
Date stayed December 18, 2011

5 out of 5

Awesome experience, white-glove clean facility, 5-star food, helpful courteous staff with a fablous setting. What more could you ask for.

Review by: Jon J
Date stayed December 16, 2011

4 out of 5

Staff: The entire staff was extremely nice and accommodating, which made us feel appreciated and well taken care of. Make sure to have plenty of 20 pesos bill handy for tips. Although this resort is all-inclusive, it is always good to show your appreciation for good service. Room: Because I had read other reviews, we made sure to request a chance to view our assigned room before agreeing to it. Thank goodness we did. If not, our "ocean view" would not have faced the "ocean" or beach, but the street and neighboring resort instead. The room we ended up in had a gorgeous view, was a nice size and very clean. However, there was a slight smell of sewer in the toilet area of our room, but it wasn't so bad that we needed to change rooms. We also made use of the safe in our room. This way we were never worried about any of our valuables. Hotel and Beach: The pools and concierge level seating at the beach was on point. Love the modern look of the interior. As for the towel service at the beach, it was nice to have this. However, it's time to recycle the towels with newer ones. Food: We were not fans of the lunch buffet and fruit in general. They definitely need to step up the food options/taste at this location. What made up for it was never-ending tasty drinks...there were few hours where we did not have a Mojito in hand. The food exception was the omelette station available during breakfast hours, which made very yummy custom omelettes, including an egg-white only option. We also had complimentary access to all of the other resorts (approximately 10-15 min. away by bus or taxi) and their restaurants, which was a nice. We also had a lobster dinner at this resort. The ambiance was gorgeous - dinner at the beach with ocean waves as our sound track. The appetizer was okay. However, my lobster was dry and the steak tasted pre-cooked. Credits: We received 1,500 resort credits for our stay this time. This allowed us to do everything from a couples massage (amazing), to snorkeling, "aqua twister" and a special lobster dinner. We were also able to use it on jewelry and tequila. :) Can't wait to come back once they've made some improvements.

Review by: Dimo
Date stayed December 15, 2011

4 out of 5

Nice staff, delicious food, fantastic beach and my room with great view.

Review by: yours
Date stayed December 12, 2011

4 out of 5

We have stayed at different places in Mexico but this is by far the best place we have ever stayed. Some indicated the food is marginal?? Crazy. They have everything and if you find you like something so much just ask to have it every day. We loved the chicken wings but they weren't on the menu everyday but we asked for them and they hand deliver to your table. The food is great. Upgrade the room for the VIP service and lounge chairs on the beach. The rooms are basically the same-great but the view and extras are worth it-use your points. The message is great, I never cared to every had it done but I guess a guy can enjoy it. The service is outstanding, they will pamper you at every turn.

Review by: swenron
Date stayed December 12, 2011

5 out of 5

The Sun Palace was great. The staff was amazing and the food was very good as well. Anyone who has complained about the food must be very picky. The beach is beautiful, but while we were there, Thanksgiving 2011, the water was rough and there were red flags all week. The rooms were just OK. The beds were comfortable but the room was a little small to spend an entire week. That is not a complaint, just an observation. The hot tub and bathrooms were nice though. Overall this was a great trip and we had a great time!

Review by: kentuckianincancun
Date stayed December 8, 2011

4 out of 5

First off the positives. Great room..we got deluxe ocean view and it was phenomenal. Clean and beautiful with a huge shower and jacuzzi tub. Great view of ocean. Food was great...wife has been to other all-inclusives and she says the food here was the best she has had. Access to other palace resorts was nice. Used resort credit for tequila, spa (wife said was awesome..she got hot stone massage and spa pedicure), swimming with the dolphins, and surf and turf dinner on the beach. These were all great and meal was off the charts good. Staff was great, room service excellent, great that there was no kids (It was our honeymoon). Negatives...it was kind of noisy outside our room in the morning, not our neighbors, but things going on in the hallway. Sun on the pools only until about 2 or 230. This may be different depending on season, we went week after thanksgiving. Beach was kind of rough and not deep, they are supposed to get new sand soon. DO NOT spend resort credit for jewelry (can get $300 of credit using resort cash) unless you are willing to spend $300+ of your own money also because there is nothing in that store below $600 and everything is way overpriced.

Review by: STLHoneymooner
Date stayed December 7, 2011

4 out of 5

I have stayed at a Palace Resort on and off for eleven years. Everytime I go I love it more. What can I say, the people are wonderful, the resorts are always clean and the food it always good. You can stay out all night or go to bed early. I suggest the Sun Palace for aduts, but if you have children go to the Cancun Palace you and they will love it.

Review by: Mil4Bil
Date stayed December 5, 2011

5 out of 5

5 days was not enough. Eveything was fantastic: food, drinks, beach, room, pool. The staff went above and beyond our every expectation. Only comlaint was some very loud neighbors our last night. Made a call to the front desk arounf midnight, and the noise problem was taken care of. Cannot wait to go back.

Review by: Nukeman553213
Date stayed December 4, 2011

5 out of 5

Our experience at Sun Palace Resort was exceptional and far exceeded our every hope and expectation! We were treated like royalty from the minute we arrived and were greeted by the welcome adult beverage and chilled, aromatic towels they handed us to cool off. Our room was upgraded to a mini suite on account of this being our honeymoon vacation. The ammenities and property are just wonderful. We traveled between all the Palace Resorts located in Cancun and were treated just as well at the other sites as we were at Sun Palace. We did not want to leave!!!

Review by: Newlyweds from Cheney
Date stayed December 2, 2011

5 out of 5

My fiance and I had a pre-honeymoon to Cancun and it was our first time booking an all inclusive trip online. We were a bit nervous about booking online because it sounded all to easy. We also booked the trip last minute which only added to our skepticism. However, I must say Cancun in general and this hotel is VERY accommodating to Americans. I have traveled around Asia, Europe, and Canada and this place makes travel so easy for Americans. The resort was perfect and some times I felt like I was in a dream. We had a private dinner on the beach with lobster, a fancy 5 course meal with the moon light and gosh it was the fanciest thing I ever done in my life. Actually i cried the first night when we were eating dinner so thankful of marriage and a beautiful place. This place is also great since it's a couples retreat, everyone is in love and positive that charges your relationship. You can openly display PDA and not feel like your offending a bunch of kids. Spend as much of your points at the spa, you won't regret it, it's heaven!

Review by: Sana
Date stayed December 1, 2011

4 out of 5

Wonderful room, staff, pool, beach, location, spa! If you are looking for a very classic, relaxing, clean stay in Cancun, the Sun Palace is great. The food is only okay. Some things are very good, most are okay, and some are just absolutely awful! I do think that for a cheaper price, we could have had a very similar stay/experience at another resort. Ultimately, it was a wonderful experience and we do not regret staying at the Sun Palace

Review by: Utah David
Date stayed November 29, 2011

4 out of 5

Food was great and excellent experiance. However, I think they need more staffs to help tourist vacation plan.

Review by: J LEE
Date stayed November 29, 2011

4 out of 5

Don't upgrade to the concierge level because it's really not worth it. Instead spend the credits on the spa, trips, and tequila sets.

Review by: Vacay
Date stayed November 26, 2011

5 out of 5

The service is excellent. All the staff are great. Will share this experience with friends and families.

Review by: K. SO
Date stayed November 21, 2011

Sun Palace Resort Cancun photos

Sun Palace Resort Cancun Exterior
Exterior
Sun Palace Resort Cancun Terrace
Terrace
Sun Palace Resort Cancun Dining
Dining
Sun Palace Resort Cancun Pool
Pool
Sun Palace Resort Cancun Restaurant
Restaurant
Sun Palace Resort Cancun Room
Room
Sun Palace Resort Cancun Swimming pool
Swimming pool
Sun Palace Resort Cancun Buffet
Buffet
Sun Palace Resort Cancun Lobby
Lobby
Sun Palace Resort Cancun Restaurant
Restaurant
Sun Palace Resort Cancun Room
Room
Sun Palace Resort Cancun Room
Room
Sun Palace Resort Cancun Exterior
Exterior
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