- Hotel Details
- Member Reviews
Shoal Bay Resort & Spa Port Stephens4.5 Stars
Beachfront Shoal Bay Port Stephens NSW 2315
Shoal Bay Resort & Spa is ideally situated in the heart of Shoal Bay, just a few steps from the beach. In addition to visiting Nelson Head Lighthouse Reserve, vacationers can enjoy fishing, whale watching and hiking at Tomaree National Park.
The 190 stylish rooms and apartments are furnished with air conditioning, cable/satellite TV and kitchenette/kitchen facilities. Some units have balcony, iPod dock, DVD player and lounge area.
Diners at Shoal Bay Resort indulge and savour the range of sumptuous local specialties, international favourites and refreshing drinks served at the four on-site restaurants and bars.
Shoal Bay Resort & Spa Port Stephens boasts of three swimming pools, convention centre, resort shop, Kids Camp and parking. After an activity-filled day, patrons can rejuvenate at Aqua Spa, which features a lap pool, spa pools, treatment and therapy rooms and cardio fitness centre.
- IMPORTANT NOTE: The hotel requires a $100 security deposit upon check-in in the form of a pre-authorisation or cash deposit.
- Baby Sitting Service
- Conference Facilities
- Gym / Fitness Facilities
- Laundry Services
- Parking Facilities
- Room Service
- Shopping Arcade
- Tour Desk
- Banquet Facilities
- Child Care
- Currency Exchange Services
- Internet Access - High Speed
- Safe Deposit Box
- Spa / Wellness Centre
- Bar / Lounge
- Children's Playroom
- Faxing Facilities
- Laundry Facilities
- Lift / Elevator
- Secretarial Services
- Swimming Pool - Outdoor
- Air Conditioning
- Tea and Coffee Making Facilities
- Cable / Satellite TV
- Internet Access
- Ensuite / Private Bathroom
- Iron / Ironing Board
Shoal Bay Resort & Spa Port Stephens Guest Reviews (35)
I booked a stay at the Shoal Bay Spa & Resort on the 24th December and the 25th December 2012 First night I stayed was fine, the next day my family and I paid for a Gourmet Lunch Buffet in the amount of $175.00 and once we started to eat the meal we realized how disgusting it was. Firstly, Poultry Meat was mixed in with Dairy Meet, the seafood was not covered and dried up, after a few minutes we could not stomach the food and left, I approached a lady at reception were I told her about the issue and was offered no compensation and that I would have to Speak with the Duty Manager, I did this on the day and Spoke with a Gentleman name Dean (DUTY MANGER) he also said he could not help me with this and that I had to take this up with the General Manager (ROD HEARN) Also that morning, we left our sign outside our room requesting our towels be change.. Upon returning to our room about 1:30pm the towels had not be changed.. I contacted Natalie at reception requesting this be done ASAP, my family left the resort for a couple of hours thinking that it would of been done before our return, this was not the case.. About 5 mins after our return two young ladies entered the room to change the towels, this was inconvenient to us as we had just come from swimming in the pool... Later that day the power went down in our building, this was a great inconvenience as their was no air-conditioning, no lights or anything... The hotel did not call us to inform us of any problems, I went down 6 flights of stairs to ask reception and they told me it was an Energy Australia issue. I spoke with a lady on the phone in reception and told her that this was a real inconvenience to us and she didn't offer any compensation and that they have had this issue before in the complex.. Knowing this problem, they should of offered some kind of compensation. My family and I could not Stay on CHRISTMAS DAY and had to leave.. No refund at all.. Disgusting service!
Phillipj80 wrote on January 10, 2013
Staff wonderful, premises above and beyond make sure to get breakfast with a package wonderful. We had an awesome time
Brad wrote on April 29, 2012
quite comfortable, pleasant room. Foxtel or inhouse movies would have been great.
Anonymous wrote on May 16, 2011
HAd a great time, if a bit cheaper would of stayed longer!!! Was a little disapointed that the cafe closed so early, would have been nice forit &t he bar to stay open longer.
Tracy Palmer wrote on October 5, 2010
beautiful place , very good service
Anonymous wrote on September 27, 2010
See all reviews
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