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Sheraton Surabaya Hotel & Towers

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Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers

5 Stars

Jalan Embong Malang 25-31 Surabaya East Java 60261


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Sheraton Surabaya Hotel & Towers Hotel exteriorSheraton Surabaya Hotel & Towers Meeting roomSheraton Surabaya Hotel & Towers RoomSheraton Surabaya Hotel & Towers Staircase
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 5
Location 5
Pricing 4
Overall 4.4
Assuring comfortable accommodation with quality service, the Sheraton Surabaya Hotel & Towers offers an inviting atmosphere and the most gracious hospitality to its guests.

Location
Located in Surabaya, the Sheraton Hotel & Towers is close to the Tunjungan Plaza Convention Hall, Heroes Monument , Grahadi Governor's Mansion , Mirota Batik Shopping Center and Chinese Quarter.

Rooms
Offering beautiful views of the city and the pool, the 348 well-appointed accommodation units have been elegantly furnished with an array of in-room amenities to ensure you utmost comfort.

Restaurant
The Lung Yuan Chinese Restaurant at Sheraton Hotel & Towers serves delicious Chinese cuisine for you to feast on. The Kafe Bromo serves delectable international cuisine for you to enjoy.

General
Sheraton Surabaya Hotel & Towers offers 8 well-appointed meeting rooms that cater to your important business and private events. Recreational facilities like gymnasium, swimming pool and jacuzzi can be availed during your stay.

Hotel Facilities

  • Ballroom
  • Business Centre
  • Conference Facilities
  • Doctor On Call
  • Gym / Fitness Facilities
  • Laundry Facilities
  • Lobby
  • Photocopying Facilities
  • Room Service
  • Secretarial Services
  • Banquet Facilities
  • Children's Swimming Pool
  • Currency Exchange Services
  • Faxing Facilities
  • Internet Access - High Speed
  • Laundry Services
  • Non-Smoking Rooms
  • Reception
  • Safe Deposit Box
  • Spa / Wellness Centre
  • Bar / Lounge
  • Concierge
  • Disabled Facilities
  • Golf Course
  • Jacuzzi / Whirlpool
  • Lift / Elevator
  • Parking Facilities (At Cost)
  • Restaurant
  • Sauna
  • Swimming Pool - Outdoor

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Radio
  • Voicemail
  • Cable / Satellite TV
  • Mini Bar
  • Safe
  • Ensuite / Private Bathroom
  • Modem / Data Port Connection
  • Telephone

Sheraton Surabaya Hotel & Towers Guest Reviews (13)


Sheraton Surabaya Hotel & Towers
5 out of 5

The friendly greeting by well dressed and professional door staff was an insight to the service we were to receive over the next 2 days of our stay in Surabaya. I noted they had received a local best hotel award for the past 2 years (2010-2011) - a recognition certificate was posted inside the hotel lifts. Clean, though smallish exec club rooms had large comfy beds, separate bath & shower, separate bedroom, tea making and microwave facilities, limited (very) minibar, dual LCD screens and the normal range of cable programs. The usual suite of toiletries provided, beer, wine & spirits in the exec lounge. Packed breakfast for those of us who need to get out to the airport early. Abuts to the Tanjungan plaza (Surabaya's best plaza) so all shopping is a breeze. Great breakfast downstairs. No night clubs onsite. Would not hesitate to stay there again. Nb. Had stayed at JW Marriot for a few days just the week before; although the rooms were better the service was nowhere near the same standard as that in the Sheraton.

StephenC wrote on April 17, 2012


Sheraton Surabaya Hotel & Towers
4.4 out of 5

Good hhotel with great surrounding. Easy access to shopping mall and great staff services

AHMAD FAMI SAMSUDIN wrote on June 24, 2011


Sheraton Surabaya Hotel & Towers
5 out of 5

Excellent hotel, fantastic service and impressive breakfast. will definitely stay again in this property when in Surabaya

Anonymous wrote on June 14, 2011


Sheraton Surabaya Hotel & Towers
4.2 out of 5

This was my first time to stay here and it was all that you would expect from a high quality hotel. Good service, friendly staff and good food. I found no fault with this hotel at all. Great also that it is connected to the best shopping mall in Surabaya makes the visit even better.

Gary Drane wrote on June 13, 2011


Sheraton Surabaya Hotel & Towers
4 out of 5

We booked a triple room for 3 of us. But when we checked-in, the staff told us that although we booked a triple room, the room is for double occupant, so we were given complimentary breakfast for 2 only! And she gave us a room with 1 King bed! We had to request for twin beds. Even though our confirmation letter indicated the price includes breakfast for 3 pax, the staff just refused to give us the third breakfast. We were so pissed that we refused to have breakfast throughout our stay. Our room was relatively good, except the tap at the sink was leaking. The housekeeping staff also did not wipe it dry when cleaning up our room as well. Other than that, the location is excellent since its right next to a huge mall. Even though it rained throughout our stay there, we managed to stay dry due to the connection to the mall.

Chaw Chye Lim wrote on May 12, 2011


Plaza Hotel Surabaya 4 Stars
Sahid Hotel Surabaya 2 Stars
JW Marriott Hotel Surabaya 5 Stars
Majapahit Hotel Surabaya 5 Stars
Shangri-La Hotel Surabaya 5 Stars

Overall Guest Rating

Overall4.4 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service5 out of 5
Location5 out of 5
Pricing4 out of 5

Sheraton Surabaya Hotel & Towers Guest Reviews

SortBy:

5 out of 5

The friendly greeting by well dressed and professional door staff was an insight to the service we were to receive over the next 2 days of our stay in Surabaya. I noted they had received a local best hotel award for the past 2 years (2010-2011) - a recognition certificate was posted inside the hotel lifts. Clean, though smallish exec club rooms had large comfy beds, separate bath & shower, separate bedroom, tea making and microwave facilities, limited (very) minibar, dual LCD screens and the normal range of cable programs. The usual suite of toiletries provided, beer, wine & spirits in the exec lounge. Packed breakfast for those of us who need to get out to the airport early. Abuts to the Tanjungan plaza (Surabaya's best plaza) so all shopping is a breeze. Great breakfast downstairs. No night clubs onsite. Would not hesitate to stay there again. Nb. Had stayed at JW Marriot for a few days just the week before; although the rooms were better the service was nowhere near the same standard as that in the Sheraton.

Review by: StephenC
Date stayed April 17, 2012

4.4 out of 5

Good hhotel with great surrounding. Easy access to shopping mall and great staff services

Review by: AHMAD FAMI SAMSUDIN
Date stayed June 24, 2011

5 out of 5

Excellent hotel, fantastic service and impressive breakfast. will definitely stay again in this property when in Surabaya

Review by: Anonymous
Date stayed June 14, 2011

4.2 out of 5

This was my first time to stay here and it was all that you would expect from a high quality hotel. Good service, friendly staff and good food. I found no fault with this hotel at all. Great also that it is connected to the best shopping mall in Surabaya makes the visit even better.

Review by: Gary Drane
Date stayed June 13, 2011

4 out of 5

We booked a triple room for 3 of us. But when we checked-in, the staff told us that although we booked a triple room, the room is for double occupant, so we were given complimentary breakfast for 2 only! And she gave us a room with 1 King bed! We had to request for twin beds. Even though our confirmation letter indicated the price includes breakfast for 3 pax, the staff just refused to give us the third breakfast. We were so pissed that we refused to have breakfast throughout our stay. Our room was relatively good, except the tap at the sink was leaking. The housekeeping staff also did not wipe it dry when cleaning up our room as well. Other than that, the location is excellent since its right next to a huge mall. Even though it rained throughout our stay there, we managed to stay dry due to the connection to the mall.

Review by: Chaw Chye Lim
Date stayed May 12, 2011

5 out of 5

The location of the hotel is superb, the tunjungan plaza is interconected to the hotel.The hotel staff were friendly and very helpful.The room given was very clean.The breakfast buffet was great with variety of local food and international choices.The swimming pool was a bit dark in the evening.More lighting is needed.Overall I enjoyed the stay in Sheraton which i may choose again if travelling to surabaya again.

Review by: khairullah Anuar
Date stayed February 14, 2011

4.4 out of 5

Arrived one day earlier than expected so had to book extra night. The staff helped me by giving discounted rate (pay standard room rate but got premium room). Superb!!!

Review by: Anonymous
Date stayed December 31, 2010

4 out of 5

Sheraton Surabaya Hotel & Towers was fantastic - a bit expensive compared to other accommodation in Surabaya. The staff were excellent and the room was really nice and clean. The position was also good.

Review by: pawitra citra rukmana
Date stayed August 19, 2007

0 out of 5

It's a standard hotel whose strong point is it being next to the only big shopping mall in Surabaya.

Review by: Anonymous
Date stayed September 7, 2005

0 out of 5

Professionally run, good location.

Review by: Anonymous
Date stayed September 7, 2005

0 out of 5

Yes - I would stay there again.

Review by: Anonymous
Date stayed September 7, 2005

0 out of 5

The location of the hotel is good; next to the biggest shopping mall in Surabaya and business district. The floor area of the room is average, and the major faults of the room - no additional electrical socket and central control panel for lighting. Attitude of the staff is good and able to communicate well in English.

Review by: Anonymous
Date stayed September 7, 2005

0 out of 5

I would recommend this is to all my friends.

Review by: Anonymous
Date stayed September 7, 2005

Sheraton Surabaya Hotel & Towers photos

Sheraton Surabaya Hotel & Towers Hotel exterior
Hotel Exterior
Sheraton Surabaya Hotel & Towers Meeting room
Meeting room
Sheraton Surabaya Hotel & Towers Staircase
Staircase
Sheraton Surabaya Hotel & Towers Room
Room
Sheraton Surabaya Hotel & Towers Restaurant
Restaurant
Sheraton Surabaya Hotel & Towers Room
Room
Sheraton Surabaya Hotel & Towers Dining
Dining
Sheraton Surabaya Hotel & Towers Meeting room
Meeting room
Sheraton Surabaya Hotel & Towers Hotel exterior
Hotel Exterior
SSLA Better Business Bureau Program
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