- Hotel Details
- Member Reviews
Sheraton Princess Kaiulani3 Stars
120 Kaiulani Avenue Honolulu Hawaii HI 96815
The Sheraton Princess is typically a 30 minute drive from the Honolulu International Airport. Conveniently located near Kapiolani Park, this 500 acre recreation area is home to the Waikiki Aquarium and the Honolulu Zoo.
The Princess Kaiulani guestrooms and 14 suites are all decorated in traditional Hawaiian and equipped with Sheraton Sweet Sleeper beds, refrigerator, Shine bath amenities, and a coffee maker.
This Sheraton Hotel offers two dining options, the Pikake Terrace, and Splash Bar and Bento. Room service is also available.
The Sheraton Princess Kaiulani offers special pool and sun deck services to help refresh their guests. This includes daily fruits and chilled Oshibori towels. There are daily cultural activities including Pineapple carving and lei making. The Princess Kaiulani is the home of Creation, A Polynesian Journey, a popular Waikiki luau-type show.
- Bar / Lounge
- Gym / Fitness Facilities
- Safe Deposit Box
- Conference Facilities
- Laundry Facilities
- Swimming Pool - Outdoor
- Disabled Facilities
- Room Service
- Air Conditioning
- Colour TV
- Modem / Data Port Connection
- Ensuite / Private Bathroom
Sheraton Princess Kaiulani Guest Reviews (84)
They mixed up our bookings. The rooms were old and very basic. But the bed was good. The staff were helpful. The food was awful but lots of better places around. Close to major action so location is good. One realises how good hotels and airlines are in Asia and Australia. Flew in m By Hawaiian airlines. Awful. Don't go with them either. Maui is better
Lotus goddess wrote on January 6, 2013
I made a reservation with Sheraton Princess Kaiulani for three people on behalf of my friends. Unfortunately my flight from India got cancelled due to aircraft damage and I could not arrive on the check-in date. Other two friends were arriving from another city as scheduled and needed to stay in the room reserved under my name. I informed the hotel front about it. The front told me that my friends would not be able to stay unless the booking company changes the name of the reservation. As my alternate flight was taking off in an hour and international phone connection is very erratic in India I asked several times if there were any other solutions such as verifying myself, but the desk was just unhelpful repeating the manual regulations. I had no choice but to call Booking company. While getting disconnected several times and explaining the same issue again and again to a random operator I finally got them to speak with the front desk. Surprisingly the same person from the hotel front desk refused and advised that with regards to these changes it should be done with the reservations department which will be open in 2 hours from that time. I urgently needed make the change before I fly off so that I can be sure my friends will have a room to stay. I even called the USA Sheraton support number for assistance. This person understood the emergency and tried to solve the problem while the same front desk refused again. I had nothing left that I can do. After 8 hours during my transfer in HK I made another international call to the hotel to find that nothing had been done. My friends had reached the hotel and were refused to stay. The hotel made them call the Booking company to explain to another random operator over an hour. Finally could not change the name. I had made an international call back and forth the hotel and Booking company at least 5 times from HK because every time a random person would tell me different status. The hotel told me that the reservation name had not changed and Booking company told me the problem was solved. It took over 5 hours to clear the confusion. This process was frustrating and painful enough to destroy my stay in Hawaii. I would like to respect the regulation as much as possible but the hotel should understand that emergency situation at times do not allow one to. In such case I would expect “the will to help out” from a hotel which is operated by a world’s leading hospitality group and what I experienced was completely the opposite .
nonameno wrote on November 30, 2012
Very happy with staff's professionalism, particularly concierge. Cleaner was very helpful and the location was so central and handy. Short walking distance to everything including beach, shops, restaurants and trolleys & buses. Room was small and everything looked old and drab, definitely needs a reno!
Kisses wrote on November 8, 2012
location of this hotel to the beach was perfect, very clean and the staff was very nice. perfect pick for a 3star hotel.
pudgie wrote on January 20, 2012
for the price this hotel has all you could asked for and is close to everything. our rooms were overlooking the pool and waikiki beach - fantastic! every nite we got to listen to the Hawaiian entertainment from our lanais, during our 'happy hour'.
Hawaiian at heart wrote on January 18, 2012
See all reviews
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