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Sheraton Frankfurt Airport Hotel & Conference Center

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Sheraton Frankfurt Airport Hotel & Conference Center

4 Stars

Hugo-Eckener-Ring 15 Rhein Main Airport Frankfurt DE-60549


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Sheraton Frankfurt Airport Hotel & Conference Center RoomSheraton Frankfurt Airport Hotel & Conference Center Conference roomSheraton Frankfurt Airport Hotel & Conference Center Fitness centreSheraton Frankfurt Airport Hotel & Conference Center Lobby
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Rating criteria
Rating
Cleanliness 3
Facilities 1
Service 2
Location 5
Pricing 1
Overall 2.4
Representing both the character and style of contemporary architecture successfully combined with all modern facilities and latest technologies, Sheraton Frankfurt Airport Hotel & Conference Center ensures you an enjoyable vacation.

Location
Exceptionally located in the exclusive area of Frankfurt, the Sheraton Frankfurt Airport Hotel & Conference Center is close to most of the main culturally and artistically interesting sites in the city.

Rooms
Relax and enjoy your overnight stay at any of the delightfully appointed guestrooms that come with all modern appliances to assure you a pleasant stay in a comfortable environment.

Restaurant
To round off your day, share a delicious meal and casual conversation at the fantastic in-house restaurant. The hotel's elegant bar is the perfect place to relax, while enjoying an aperitif before dinner in a reserved and discreet atmosphere.

General
Whether you are gathering for a small meeting or an annual assembly, Sheraton Frankfurt Airport Hotel & Conference Center convention professionals are ready to help you plan your event. You can also pamper your senses at the spa that offers a wide range of health and beauty enhancing treatments. To relax and revive, you can have access to the state-of-the-art gymnasium, which is located on-site.

Hotel Facilities

  • Baby Sitting Service
  • Beauty Salon / Hairdresser
  • Child Care
  • Currency Exchange Services
  • Doctor On Call
  • Gym / Fitness Facilities
  • Laundry Facilities
  • Lobby
  • Parking Facilities (At Cost)
  • Reception
  • Safe Deposit Box
  • Shopping Arcade
  • Steam Room
  • Banquet Facilities
  • Business Centre
  • Concierge
  • Dining Room
  • Faxing Facilities
  • Internet Access - High Speed
  • Laundry Services
  • Non-Smoking Rooms
  • Pets Allowed
  • Restaurant
  • Sauna
  • Smoke Free Hotel
  • Tour Desk
  • Bar / Lounge
  • Cafe
  • Conference Facilities
  • Disabled Facilities
  • Gift Shop
  • Internet Access - Wireless
  • Lift / Elevator
  • Parking Facilities
  • Photocopying Facilities
  • Room Service
  • Secretarial Services
  • Spa / Wellness Centre

Room Facilities

  • Cable / Satellite TV
  • Iron / Ironing Board
  • Modem / Data Port Connection
  • Tea and Coffee Making Facilities
  • Ensuite / Private Bathroom
  • Kitchen
  • Pay-per-view Movies
  • Telephone
  • Hairdryer
  • Mini Bar
  • Safe
  • Voicemail

Sheraton Frankfurt Airport Hotel & Conference Center Guest Reviews (15)


Sheraton Frankfurt Airport Hotel & Conference Center
2 out of 5

First time booked via Hotel-Club for Sheraton in Frankfurt for the trade show. From the site's information about the hotel, I scanned through and noticed it says Free Expanded Continental Breakfast. So without carefully looking in depth in other details, I booked the hotel since it was cheaper than others as well as it was 5 star Hotel. The bad experience came and I later noticed the booking didn't say anything about breakfast included. So I contacted Hotel-Club to confirm if there is any breakfast. I first asked if all information on website are correct and accurate. They replied yes. So I asked, looking at the detail information of Sheraton, if there is free breakfast? They read the information and confirmed with Sheraton that YES, they, provide Light breakfast without and telling more further details, such as the time of breakfast. The day came when I checked into the Sheraton. Asked the reception again about if any breakfast. They replied with No, with my surprise. So I tried contacted Hotel-Club in Germany late at night, since I checked in late, and the website says have 24/7 support. When I contacted Hotel-Club, it went through to voicemail speaking German, which I don't understand anything at all. Hang me up with any further advice, and wasted my calling cost internationally. Without breakfast, we went to find breakfast then tried called again later in the morning to Hotel-Club in Hong Kong, since my first contact previously was in Hong Kong office. Hold me on hold for 10 mins plus without anyone answering up. Wasted another expensive international call cost. So I emailed them to get a followup before the next morning, hopefully before another missed breakfast. Unfortunately, they replied me after the next morning which I have already left for the trade fair, without breakfast again. I also called Hotel-Club again before their replied email, which they finally answered my call and will followup with it. They said they will followup asap and told me to hold for 1 to 2 mins. Hold for another 10 mins without any reply. Wasted further 10 mins plus international call cost. So I hanged up. Since I was there only for 3 days, I checked out the next day without breakfast, as you would have guess. Another email from Hotel-Club finally arrives and written this to me _____________ Dear ***, Thank you for your e-mail. In response to your enquiry on the breakfast details for your reservation, please see clear explanation below A Classic Room was booked at the Sheraton Frankfurt Airport Hotel and Conference Center dated 01 Aug 2012 through Hotel-Club web site and it was stated this is room only. Please be advised that the hotel only offers "Early Bird Breakfast" which is free of charge (includes coffee, tea, bread and lite meal) that starts from 430 AM until 630 AM only wherein all guests may have this service. Kindly be advised that the hotel is not offering any free/complimentary breakfast there is a minimum charge per person per day of EUR 32.00. Please accept our apology with regard to this miscommunication, rest assured that this would not happen again. Hotel-Club values and provide 100% Quality Service for all our guests. Should there be any questions please contact us. ___________ I am not writing all this just for the breakfast. I am writing this because, I expect a better service than this from a famous brand name like Sheraton, and a 5 star rating hotel. I checked the Hotel-Club's Sheraton's detail information two days ago which found it all been update with new correct information. Further expect and better service from Hotel-Club as they say they provide 100% quality service. Well, definitely not giving 100% from Hotel-Club and Sheraton is what I can say!!!

Normal Traveller wrote on September 15, 2012


Sheraton Frankfurt Airport Hotel & Conference Center
4 out of 5

The hotel is nice, and the comfort room is excellent, but only thing I did not like is the wi-fi connection since you have to pay, I really dont understand how a hotel like this one and the price you are paying does not include this service.

Luis Salas wrote on April 11, 2012


Sheraton Frankfurt Airport Hotel & Conference Center
4 out of 5

I was traveling with a dog, there is an additional charge of 30 Euros for this pleasure. The hotel was very accepting of the dog and we were made welcome by all staff. There is not much space for walking your dog or finding any green space, however if you are in transit through Frankfurt Airport with a pet, I would highly recommend staying here. Rooms were excellent and very clean..... but you have European prices! was not cheap. Grocery store VERY nearby and a bar for those who would like to have beer and a burger/wings.

Limey 63 wrote on November 11, 2011


Sheraton Frankfurt Airport Hotel & Conference Center
4 out of 5

My stay was very nice. I especially appreciated the location; I only had to walk across the breezeway and then I was at the airport. The only drawbacks were the room furniture was a bit dusty and there was no special perk for the price.

MayT wrote on November 1, 2011


Sheraton Frankfurt Airport Hotel & Conference Center
3 out of 5

it was perfect for my Lufthansa flight out the next morning in terminal 1; although expensive. Flew into terminal 2 and after some serious walking and tram ride to terminal 1 made it to a maze-like lobby. Room was dated as were the public areas but clean. My tv did not work figured out that AC cord wasn't plugged into the tv from the wall. Wifi was too expensive $28 - for 24 hrs access. Dinner & window shopping at airport city mall worked really well didn't have to spend outrageous amounts for hotel food. Once Hilton opens across the way this hotel will have to renovate & lower prices to compete.

Traveler Chick wrote on August 31, 2011


Flemings Hotel Frankfurt-City 5 Stars
Flemings Hotel Frankfurt Hamburger Allee 4 Stars
Mercure Hotel Frankfurt City Messe 3 Stars
Radisson Blu Hotel Frankfurt 4 Stars
Gerbermuehle Hotel Frankfurt 1 Stars
Relexa Hotel Frankfurt Am Main 4.5 Stars
Hotel Excelsior Frankfurt 4 Stars
Sheraton Frankfurt Congress Hotel 4 Stars
Sheraton Offenbach Hotel 4 Stars
Ramada Frankfurt Messe 4 Stars

Overall Guest Rating

Overall2.4 out of 5
Cleanliness3 out of 5
Facilities1 out of 5
Service2 out of 5
Location5 out of 5
Pricing1 out of 5

Sheraton Frankfurt Airport Hotel & Conference Center Guest Reviews

SortBy:

2 out of 5

First time booked via Hotel-Club for Sheraton in Frankfurt for the trade show. From the site's information about the hotel, I scanned through and noticed it says Free Expanded Continental Breakfast. So without carefully looking in depth in other details, I booked the hotel since it was cheaper than others as well as it was 5 star Hotel. The bad experience came and I later noticed the booking didn't say anything about breakfast included. So I contacted Hotel-Club to confirm if there is any breakfast. I first asked if all information on website are correct and accurate. They replied yes. So I asked, looking at the detail information of Sheraton, if there is free breakfast? They read the information and confirmed with Sheraton that YES, they, provide Light breakfast without and telling more further details, such as the time of breakfast. The day came when I checked into the Sheraton. Asked the reception again about if any breakfast. They replied with No, with my surprise. So I tried contacted Hotel-Club in Germany late at night, since I checked in late, and the website says have 24/7 support. When I contacted Hotel-Club, it went through to voicemail speaking German, which I don't understand anything at all. Hang me up with any further advice, and wasted my calling cost internationally. Without breakfast, we went to find breakfast then tried called again later in the morning to Hotel-Club in Hong Kong, since my first contact previously was in Hong Kong office. Hold me on hold for 10 mins plus without anyone answering up. Wasted another expensive international call cost. So I emailed them to get a followup before the next morning, hopefully before another missed breakfast. Unfortunately, they replied me after the next morning which I have already left for the trade fair, without breakfast again. I also called Hotel-Club again before their replied email, which they finally answered my call and will followup with it. They said they will followup asap and told me to hold for 1 to 2 mins. Hold for another 10 mins without any reply. Wasted further 10 mins plus international call cost. So I hanged up. Since I was there only for 3 days, I checked out the next day without breakfast, as you would have guess. Another email from Hotel-Club finally arrives and written this to me _____________ Dear ***, Thank you for your e-mail. In response to your enquiry on the breakfast details for your reservation, please see clear explanation below A Classic Room was booked at the Sheraton Frankfurt Airport Hotel and Conference Center dated 01 Aug 2012 through Hotel-Club web site and it was stated this is room only. Please be advised that the hotel only offers "Early Bird Breakfast" which is free of charge (includes coffee, tea, bread and lite meal) that starts from 430 AM until 630 AM only wherein all guests may have this service. Kindly be advised that the hotel is not offering any free/complimentary breakfast there is a minimum charge per person per day of EUR 32.00. Please accept our apology with regard to this miscommunication, rest assured that this would not happen again. Hotel-Club values and provide 100% Quality Service for all our guests. Should there be any questions please contact us. ___________ I am not writing all this just for the breakfast. I am writing this because, I expect a better service than this from a famous brand name like Sheraton, and a 5 star rating hotel. I checked the Hotel-Club's Sheraton's detail information two days ago which found it all been update with new correct information. Further expect and better service from Hotel-Club as they say they provide 100% quality service. Well, definitely not giving 100% from Hotel-Club and Sheraton is what I can say!!!

Review by: Normal Traveller
Date stayed September 15, 2012

4 out of 5

The hotel is nice, and the comfort room is excellent, but only thing I did not like is the wi-fi connection since you have to pay, I really dont understand how a hotel like this one and the price you are paying does not include this service.

Review by: Luis Salas
Date stayed April 11, 2012

4 out of 5

I was traveling with a dog, there is an additional charge of 30 Euros for this pleasure. The hotel was very accepting of the dog and we were made welcome by all staff. There is not much space for walking your dog or finding any green space, however if you are in transit through Frankfurt Airport with a pet, I would highly recommend staying here. Rooms were excellent and very clean..... but you have European prices! was not cheap. Grocery store VERY nearby and a bar for those who would like to have beer and a burger/wings.

Review by: Limey 63
Date stayed November 11, 2011

4 out of 5

My stay was very nice. I especially appreciated the location; I only had to walk across the breezeway and then I was at the airport. The only drawbacks were the room furniture was a bit dusty and there was no special perk for the price.

Review by: MayT
Date stayed November 1, 2011

3 out of 5

it was perfect for my Lufthansa flight out the next morning in terminal 1; although expensive. Flew into terminal 2 and after some serious walking and tram ride to terminal 1 made it to a maze-like lobby. Room was dated as were the public areas but clean. My tv did not work figured out that AC cord wasn't plugged into the tv from the wall. Wifi was too expensive $28 - for 24 hrs access. Dinner & window shopping at airport city mall worked really well didn't have to spend outrageous amounts for hotel food. Once Hilton opens across the way this hotel will have to renovate & lower prices to compete.

Review by: Traveler Chick
Date stayed August 31, 2011

4.6 out of 5

The hotel was walking distance over covered walkway from Frankfurt's Terminal 1 and free shuttle bus and sky rail was available from Terminal 1 to Terminal 2 for international flights. The staff were very friendly and helpful and the hotel provides internet access, including printing facilities, in the lobby with the first half hour free. In-room internet access was only EURO8 for an hour and daily/weekly rates were available. The room was spacious and very comfortable and the feather pillows are to die for!! Overall I was very happy with the hotel and its location.

Review by: Sandra Manning
Date stayed July 21, 2011

4.8 out of 5

Lovely place to stay whilst we were waiting for a connecting flight the following day, would do it again. Very professional service and felt welcomed.

Review by: Anonymous
Date stayed August 17, 2010

4.8 out of 5

This hotel was ideal after a long flight from Sydney. Room was available at 7.30am and the service was excellent. Great location as we were only staying one night before flying out next day to Munich

Review by: Scott Dennis
Date stayed July 26, 2009

3.4 out of 5

No coffee shop and therefore had to find food at airport

Review by: Peter Perl
Date stayed July 30, 2008

4.8 out of 5

Excellent. Would stay there again.

Review by: Anonymous
Date stayed April 22, 2008

3 out of 5

It looks and is a transit hotel , so the 4 or 5 stars rating is far to high and acordingly the prices are not justified.

Review by: Emilian Marinescu
Date stayed September 23, 2007

4.2 out of 5

very convenient to Airport and yet quiet.

Review by: Anonymous
Date stayed May 13, 2007

3.8 out of 5

Very long walk from check in to the rooms. Corridors are a bit depressing and the decor and spartan concrete structure leaves a lot to be desired.

Review by: ADRIAN HOLLOS
Date stayed November 15, 2006

4.4 out of 5

The hotel is right at the airport and facilitates quick access for flights.

Review by: Brian TAYLOR
Date stayed June 18, 2005

4.8 out of 5

Very friendly and helpful staff. Big and comfortable rooms. Good room service.

Review by: Anonymous
Date stayed August 7, 2003

Sheraton Frankfurt Airport Hotel & Conference Center photos

Sheraton Frankfurt Airport Hotel & Conference Center Room
Room
Sheraton Frankfurt Airport Hotel & Conference Center Conference room
Conference room
Sheraton Frankfurt Airport Hotel & Conference Center Lobby
Lobby
Sheraton Frankfurt Airport Hotel & Conference Center Meeting room
Meeting room
Sheraton Frankfurt Airport Hotel & Conference Center Room
Room
Sheraton Frankfurt Airport Hotel & Conference Center Room
Room
Sheraton Frankfurt Airport Hotel & Conference Center Fitness centre
Fitness Centre
Sheraton Frankfurt Airport Hotel & Conference Center Lounge
Lounge
Sheraton Frankfurt Airport Hotel & Conference Center Restaurant
Restaurant
Sheraton Frankfurt Airport Hotel & Conference Center Room
Room
Sheraton Frankfurt Airport Hotel & Conference Center Room
Room
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