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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur

Shangri-La Hotel Kuala Lumpur

5 Stars

11 Jalan Sultan Ismail Kuala Lumpur 50250


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Shangri-La Hotel Kuala Lumpur ExteriorShangri-La Hotel Kuala Lumpur Fitness roomShangri-La Hotel Kuala Lumpur LoungeShangri-La Hotel Kuala Lumpur Executive room
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Rating criteria
Rating
Cleanliness 5
Facilities 4.8
Service 4.5
Location 4.3
Pricing 5
Overall 4.7
Shangri-La Hotel Kuala Lumpur seamlessly combines natural beauty and modern advances through top-notch business and leisure facilities nestled on lush tropical gardens right in the heart of the Malaysia capital. This luxury Kuala Lumpur hotel is a few blocks away from Kuala Lumpur Convention Centre and offers easy access to major local landmarks like Petronas Twin Towers and Jamek Mosque. Tourists can check out historic sites like Badan Warisan and Rumah Penghulu.

Location
Shangri-La Hotel is on Jalan Sultan Ismail in the heart of Kuala Lumpur, near public transport stations. A city tour is not complete without visiting Aquaria KLCC or shopping at Central Market.

Rooms
All of the sophisticated rooms and suites have satellite flat-screen TV, Wi-Fi access, electronic safe deposit box, tea/coffee maker, mini bar, marble bathroom and hairdryer. Suites have separate living area.

Restaurant
The restaurants at Shangri-La Kuala Lumpur serve sumptuous local dishes, global cuisine, Cantonese specialties and Japanese dishes. Enjoy drinks on at the hotel bar and lounge.

General
Shangri-La Hotel Kuala Lumpur provides equipped events spaces that can hold up to 1,800 people. Limousine/taxi service, currency exchange, tour desk, Wi-Fi access, laundry facilities and parking are also on offer. Recreation facilities include health club, aerobics/dance studio, Jacuzzi, sauna, steam room, outdoor pool and shopping arcade.

Additional Information

  • 60 min drive to the International Airport (Kuala Lumpur)

Hotel Facilities

  • Baby Sitting Service
  • Business Centre
  • Currency Exchange Services
  • Jacuzzi / Whirlpool
  • Parking Facilities
  • Safe Deposit Box
  • Banquet Facilities
  • Cafe
  • Disabled Facilities
  • Laundry Facilities
  • Restaurant
  • Sauna
  • Bar / Lounge
  • Conference Facilities
  • Gym / Fitness Facilities
  • Lobby
  • Room Service
  • Swimming Pool - Outdoor

Room Facilities

  • Air Conditioning
  • Internet Access
  • Tea and Coffee Making Facilities
  • Cable / Satellite TV
  • Mini Bar
  • Telephone
  • Ensuite / Private Bathroom
  • Safe
  • Voicemail

Shangri-La Hotel Kuala Lumpur Guest Reviews (84)


Shangri-La Hotel Kuala Lumpur
5 out of 5

Five star rating at two star prices. Malaysia is such good value. They even have a smoking section in the bar.

Zzzzzzzzzzzzzzzzzzzzzzzzz wrote on November 27, 2012


Shangri-La Hotel Kuala Lumpur
5 out of 5

The room are cozy and spacious, but nothing beat the warm hospitality from the hotel staff , they are the gems instead ! A must stay hotel in KL

Rommel spore wrote on November 8, 2012


Shangri-La Hotel Kuala Lumpur
5 out of 5

Stopped 2 nights on way back to Australia. The staff were extremely friendly and efficient. Offered free late check out on arrival after they asked what time our flight left. Buffet breakfast the best we've had anywhere. Good location close to train and monorail stations. Perfect break hotel for our trip. Will definitely stay again.

nern wrote on October 11, 2012


Shangri-La Hotel Kuala Lumpur
5 out of 5

Return visit to Horizon Club Room was once again a memorable one. Personalised service with a fabulous array of breakfast, afternoon tea and cocktail delights really make this hotel special. Other discoveries this time for the pool included complimentary iced water jugs with fruit, a refreshing cold face washer (if not busy) and attendants at the press of your remote customer call button. Club room also entitles you to view free DVD's, wireless internet access, packing and unpacking of bags and unlimited coffee, tea and soft drinks available in the lounge from 6am to 1130pm . This booking is only for those who appreciate good food, warm service and a lovely atmosphere that brightens your stay

morr5mic wrote on September 5, 2012


Shangri-La Hotel Kuala Lumpur
4 out of 5

Only at Shangri-La for one night but felt like it was an oasis in the middle of a chaotic city. The lobby is super impressive, we were upgraded on arrival and also booked a late 4pm check-out. Wifi was fairly good, breakfast unbelievable and staff extremely helpful. The room was a little more dated (in terms of design - lots of wood) than I expected but we had a view of Petronas Towers which was great. The pool was lovely, however the buildings around the hotel block the sun from reaching a lot of the pool beds. They have a free shuttle taking people to the local shopping malls, which is a nice touch.

Cara P wrote on August 7, 2012


See all reviews
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Crowne Plaza Mutiara Kuala Lumpur Hotel 5 Stars
JW Marriott Hotel Kuala Lumpur 5 Stars
Istana Hotel Kuala Lumpur 5 Stars
Hotel Maya Kuala Lumpur 5 Stars

Overall Guest Rating

Overall4.7 out of 5
Cleanliness5 out of 5
Facilities4.8 out of 5
Service4.5 out of 5
Location4.3 out of 5
Pricing5 out of 5

Shangri-La Hotel Kuala Lumpur Guest Reviews

SortBy:

5 out of 5

Five star rating at two star prices. Malaysia is such good value. They even have a smoking section in the bar.

Review by: Zzzzzzzzzzzzzzzzzzzzzzzzz
Date stayed November 27, 2012

5 out of 5

The room are cozy and spacious, but nothing beat the warm hospitality from the hotel staff , they are the gems instead ! A must stay hotel in KL

Review by: Rommel spore
Date stayed November 8, 2012

5 out of 5

Stopped 2 nights on way back to Australia. The staff were extremely friendly and efficient. Offered free late check out on arrival after they asked what time our flight left. Buffet breakfast the best we've had anywhere. Good location close to train and monorail stations. Perfect break hotel for our trip. Will definitely stay again.

Review by: nern
Date stayed October 11, 2012

5 out of 5

Return visit to Horizon Club Room was once again a memorable one. Personalised service with a fabulous array of breakfast, afternoon tea and cocktail delights really make this hotel special. Other discoveries this time for the pool included complimentary iced water jugs with fruit, a refreshing cold face washer (if not busy) and attendants at the press of your remote customer call button. Club room also entitles you to view free DVD's, wireless internet access, packing and unpacking of bags and unlimited coffee, tea and soft drinks available in the lounge from 6am to 1130pm . This booking is only for those who appreciate good food, warm service and a lovely atmosphere that brightens your stay

Review by: morr5mic
Date stayed September 5, 2012

4 out of 5

Only at Shangri-La for one night but felt like it was an oasis in the middle of a chaotic city. The lobby is super impressive, we were upgraded on arrival and also booked a late 4pm check-out. Wifi was fairly good, breakfast unbelievable and staff extremely helpful. The room was a little more dated (in terms of design - lots of wood) than I expected but we had a view of Petronas Towers which was great. The pool was lovely, however the buildings around the hotel block the sun from reaching a lot of the pool beds. They have a free shuttle taking people to the local shopping malls, which is a nice touch.

Review by: Cara P
Date stayed August 7, 2012

4 out of 5

Very comfortable bed and pillows with friendly staff. Location is within walking distance to Petronas towers and the KL tower. The hotel was the best thing about KL for our trip.

Review by: Nicolee
Date stayed July 26, 2012

5 out of 5

Second time to stay at Shangri La. This time had family stay here as well. would come back again....

Review by: The world traveller
Date stayed July 10, 2012

5 out of 5

Fabulous experience. Horizon Club experience well worth it, with higher room, evening drinks, afternoon tea and expansive breakfast options (better to take breakfast in the Lemon Garden Cafe given wider variety of choices). Staff were helpful and friendly although concierge would benefit from better local knowledge. Can walk to Petronas Towers (though hotel view is of one tower only), Pavillion Mall (great dining options on sixth floor), monorail etc. Beds were super comfy and room dark and quiet.

Review by: BandS
Date stayed June 25, 2012

5 out of 5

Excellent. The Hotel service was great and the staff was outstanding. Overall the experience was superb.

Review by: MaqS
Date stayed November 27, 2011

5 out of 5

Very stylish, staff are gracious and attentive but as you would expect drinks etc are expensive here! The hotel feels very upscale so if you arrive in shorts and t shirts in the evening you may feel a bit out of place (as did I getting off a plane from Penang!) Lovely place to stay and staff are wonderful!

Review by: RobbieG
Date stayed November 21, 2011

5 out of 5

Location is average as you would still need to walk some 10 mins to nearest train station to Bukit Bintang. Courtesy bus to KLCC and Bukit Bintang would be ideal for hotel guests avoiding haggling with taxi which almost always does not go by the meter reading. For benefit of those self driving there, proper signage would be ideal to guide guests to the appropriate turn and/or exit to desired destination.

Review by: Bullfrog
Date stayed November 8, 2011

5 out of 5

The hotel was over and beyond my expectation! Breakfast had a great selection of food to eat! The staff was very helpful especially Patrick Lau, he accommodated my late checkout request due to a late flight! Overall would stay again!

Review by: Harry Kertawidjaja
Date stayed September 18, 2011

5 out of 5

great place to stay excellent service , i hope in shangri la makati philippines the same excellent service i expect will held our district turnover in shangri la makati philippine inner wheel club many have booked in that hotel

Review by: maili hernandez
Date stayed July 4, 2011

4.4 out of 5

The hotel is located within a 5-10min walk to nearest monorail station (Bukit Nanas). The footpath is quite bad, and would suggest a taxi to the hotel rather than bus to KL Sentral & monorail. It cost us 75RM from LCCT (budget taxi voucher), and 130RM back b/c hotel only has Premier taxi (voucher). Room prices are probably higher than most others in KL but we thought the rate on hotel club was okay. We had a deluxe room on 15th floor which was spacious, comfortable and clean. You can sometimes hear traffic, but minimal given our room faced the main road. Many people we spoke to remember it as tired and old, but it must have been fully renovated since. All we saw was modern. Very good gym and facilities. The only thing I did not like during my 8 night stay was one female staff at concierge who was less than friendly... Would stay there again if I ever return to KL.

Review by: Anonymous
Date stayed March 14, 2011

5 out of 5

Very lovely hotel - it was our honeymoon and on both occasions the staff were kind enough to upgrade our rooms!!!! Excellent service, will stay there again for sure.

Review by: Ashley Rose
Date stayed October 8, 2010

4.8 out of 5

Shangri'la Hotel maintains it excellant standard of customer service,which is why I return when I visit Kuala Lumpur.

Review by: Anonymous
Date stayed June 15, 2010

4.4 out of 5

Overall, it was a good experience.

Review by: Anonymous
Date stayed April 11, 2010

4 out of 5

We enjoyed our stay. Everything we wanted was available. The only problem was one day our room was not serviced as there was a problem with the do not disturb light outside the door. We had a few problems getting more toilet paper and clean towels. It took 3 phone calls before we managed them. The horizon club was an excellent facility within the hotel. Have stayed there before and we will stay there again.

Review by: Margaret Slee
Date stayed March 30, 2010

4.6 out of 5

Beautiful hotel, great service and fantastic facilities.

Review by: Steve Christie
Date stayed March 29, 2010

3.2 out of 5

Hotel was ok, I felt like the lady that checked us in gave us the least desirable room due to the internet price, did offer to charge more for a room with a view. 1st told us breakfast was included then told us it was not. Good location, Pool was fair. I would not go back to this hotel. I would go back to the Mandarin Oriental. Love Malaysia and the people. Great City.

Review by: Anonymous
Date stayed May 17, 2008

Shangri-La Hotel Kuala Lumpur photos

Shangri-La Hotel Kuala Lumpur Exterior
Exterior
Shangri-La Hotel Kuala Lumpur Fitness room
Fitness Room
Shangri-La Hotel Kuala Lumpur Executive room
Executive Room
Shangri-La Hotel Kuala Lumpur Lobby
Lobby
Shangri-La Hotel Kuala Lumpur Garden
Garden
Shangri-La Hotel Kuala Lumpur Premium room
Premium Room
Shangri-La Hotel Kuala Lumpur Reception
Reception
Shangri-La Hotel Kuala Lumpur Foyer
Foyer
Shangri-La Hotel Kuala Lumpur Meeting room
Meeting room
Shangri-La Hotel Kuala Lumpur Executive room
Executive Room
Shangri-La Hotel Kuala Lumpur Exterior
Exterior
Shangri-La Hotel Kuala Lumpur Lounge
Lounge
Shangri-La Hotel Kuala Lumpur Café
Café
Shangri-La Hotel Kuala Lumpur Lobby
Lobby
Shangri-La Hotel Kuala Lumpur Pool
Pool
Shangri-La Hotel Kuala Lumpur Deluxe suite
Deluxe Suite
Shangri-La Hotel Kuala Lumpur Royal suite
Royal Suite
Shangri-La Hotel Kuala Lumpur Restaurant
Restaurant
Shangri-La Hotel Kuala Lumpur Deluxe room
Deluxe Room
Shangri-La Hotel Kuala Lumpur Exterior
Exterior
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