Seminole Hard Rock Hotel & Casino Tampa

I made my travel reservations well in advance and after a long flight and a very hectic day, they lost my reservation I showed them my confirmation print out and it clearly stated non smoking and I was put in smoking. I couldnt get into my room until they found my reservation and it took so long to obtain my info I was running late to meet my friend for dinner and I had to put my suitcase behind the concierge counter and get dressed in the public restroom(I should have left then, but I traveled a long way to see a friend I haven't seen in many years)but I tried to make the best of it. I met my friend for dinner (LATE of course)and explained the non smoking room situation and my friend agreed to switch rooms (WITH THE HOTEL STAFFS PERMISSION) and they knocked on the door all morning every hour until I had to leave for the airport w/very little sleep. I ordered room service and the staff was less than helpful the food was terrible and at checkout they said I had a balance of $50. which wasn't true...finally after almost missing my shuttle to the airport they realized the bill wasn't even mine. The staff treated me like a squatter because apparently the staff didnt document my friend and I changing rooms and he checked out early morning so they thought the room was vacant. They knocked all morning and when I would get up and go to the door they were gone. I called the front desk and advsd them of the room adjustment and they were less then accommodating, In fact, down right rude. I paid alot for that room and I wasn't able to relax for even a minute. It's upsetting because I always wanted to stay at a Hard Rock. I wish I knew what I was in for because I would have just slept in my car, I'm sure it couldn't have been much worse. After I returned home I was so upset by my experience I called the hotel and they apologized ,but made no attempt to recify the situation. Never again.. I was really disappointed I was only in Fl. for the night and I feel I lost all that time dealing w/ the incompetence and lack of concern of the staff. Does anyone know what Customer service means anymore??? some of these employees act like your being paid to stay there and you owe them something and its such a bother for them to do their job ... UNBELIEVABLE especially when so many are out of work right now, they should be grateful they are still employed... at least for now. This was the most stressful stay of my life. I was completely on edge and my nerves were shot by the time I got in the shuttle to the airport.

Teri wrote on July 29, 2011