Runaway Beach Club Resort Kissimmee

We were staying in the Orlando area for two nights, and saw a promotional rate for Mike Ditka Resorts Runaway Beach Club through livingsocial.com and figured we give it a try. When we arrived for our two night stay, we went in to our unit and were pleased by the fresh bleach scent. The unit appeared to be as shown on the web site (2 Bedroom Luxury Villa) and in good shape. For the money, there really wasn't a lot to complain about. A king size bed was in the master, two beds in the second room and a pull out sofa bed. We unpacked after our long trip and noticed in the second bedroom there was a blade missing from the ceiling fan and the master bedroom had no chain to shut the fan off. Well, not the end of the world, but come on. Well, we were tired and just wanted to relax. We turned the kitchen sink on to wash a few cups and unfortunately the sink faucet was leaking pretty bad and flooded the counter. We called the front desk and within minutes had a maintenance person there to assist us. He couldn't repair it with us there so they moved us to a different unit. We arrived at the new unit and this time instead of a fresh clean scent, we were hit by the stench of cigarettes. Despite the smell, the place looked pretty clean, we were tired and so we stayed. So, now we get ready for bed, pull down the very worn duvets and notice some serious issues. The twin bed's box spring was absolute falling apart. Literally, the stitching was completely undone, the foam and cloth cover was off and under it was cardboard stapled to what was left of the box frame. We turned to the double bed and the box spring cover was intact, but the box spring itself was broken and bent, offering no support to the lower portion of the bed. The pullout bed was missing several springs and my 5 year old daughter actually fell through when she sat down on it. She ended up getting sandwiched in half between the frame and mattress support. For small children this is a serious injury waiting to happen. We called the front desk and asked for the manager to come to out unit to see the overall condition. We were of course told the cleaning crews noted no issues with the unit and she seemed to imply we must have done something. I quickly put an end to that implication, but she still refused to come to the unit. I was told a maintenance person be over to look at it. The guy arrived and said he'd have to go see if there were any more beds, which was a stall tactic. As we later found out, these units are individually owned timeshare/condo type units which are managed by Geneva Hospitality and marketed under Ditka's name under license. Any purchases would have to be approved by the unit's owner which wouldn't happen for days or weeks. A short while later we called the front desk again and were told it was too late in the day for them to do anything and there were no other units available for them to move us in to. I told them they needed to give us some credit or completely comp the stay because this was rediculous. I was told I had to speak with Katie Rondon the Customer Relations person in the morning and that she was the only person who could do anything. At this point we had no choice but to deal with it. I figured I'd try to make the best of it, so decided to spin the box spring on the double bed so at least the broken portion would have some support. I lifted the mattress and to my disgust there was a used comdom laying there on the box spring. YES, A USED COMDOM!!! In 16 years of business travel including several 3rd world countries, I've never been presented with such appalling sleeping conditions. This was absolutely inexcusable. Morning came, I called the front desk and of course Katie Rondon was "unavailable". I called back again and after a pause was told she was "on a conference call" and I would get a call back. 45 minutes later, still no call back, so we decided to go pay her a visit. Katie wasn't on the phone and was sitting at a desk in the office ju

LS1971 wrote on December 5, 2011