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Ritz Carlton Hotel Kuala Lumpur

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Ritz Carlton Hotel Kuala Lumpur

Ritz Carlton Hotel Kuala Lumpur

5 Stars

168 Jalan Imbi Kuala Lumpur 55100


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Ritz Carlton Hotel Kuala Lumpur ExteriorRitz Carlton Hotel Kuala Lumpur BarRitz Carlton Hotel Kuala Lumpur Hotel interiorRitz Carlton Hotel Kuala Lumpur Pool
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Rating criteria
Rating
Cleanliness 5
Facilities 5
Service 4
Location 4.5
Pricing 4
Overall 4.5
Enjoying a prime location in the business and entertainment hub of Bukit Bintang, Ritz Carlton Hotel Kuala Lumpur features comfortable accommodation and quality services to its guests. The city's well known places such as Petronas Towers and Central Market are at short driving distance from the hotel.

Location
Located within the Golden Triangle district, Ritz Carlton Hotel is surrounded by the city's most visited landmarks that include Starhill Gallery, Sungei Wang Plaza and Craft Complex.

Rooms
Ritz Carlton Hotel features 251 comfortable guestrooms and suites that are ideally suited for short or long term stay. Each unit is fully equipped with modern living amenities such as flat screen TV, Internet access, telephone with voicemail, DVD player and hairdryer.

Restaurant
Guests can dine at the onsite Li Yen Restaurant Cantonese Cuisine and dim sum delicacies. Traditional Afternoon Tea and cocktails served throughout the day at the lobby lounge.

General
Ritz Carlton Hotel Kuala Lumpur offers 25 well appointed meeting rooms and banquet spaces that are suitable for carrying out various business and social events. Shoppers can enjoy shopping with their loved ones at the city's popular Suria KLCC Mall. They can also visit Pavilion Mall and Kuala Lumpur Tower at leisure.

Additional Information

  • 700m to Sungei Wang Plaza.
  • 800m to Golden Triangle.
  • 900m to Kuala Lumpur City Center.
  • 2km to Petronas Towers.
  • 45 min drive to the International Airport (Kuala Lumpur)

Hotel Facilities

  • Banquet Facilities
  • Business Centre
  • Faxing Facilities
  • Gym / Fitness Facilities
  • Laundry Services
  • Non-Smoking Rooms
  • Plunge Pool
  • Safe Deposit Box
  • Shopping Arcade
  • Swimming Pool - Outdoor
  • Bar / Lounge
  • Conference Facilities
  • Gift Shop
  • Internet Access - High Speed
  • Lift / Elevator
  • Parking Facilities
  • Restaurant
  • Sauna
  • Spa / Wellness Centre
  • Tennis Court
  • Beauty Salon / Hairdresser
  • Currency Exchange Services
  • Golf Course
  • Internet Access - Wireless
  • Lobby
  • Photocopying Facilities
  • Room Service
  • Secretarial Services
  • Steam Room
  • Tour Desk

Room Facilities

  • CD Player
  • Flat Screen TV
  • Safe
  • Voicemail
  • DVD Player
  • Hairdryer
  • Shower
  • Ensuite / Private Bathroom
  • Internet Access
  • Telephone

Ritz Carlton Hotel Kuala Lumpur Guest Reviews (59)


Ritz Carlton Hotel Kuala Lumpur
5 out of 5

Room is nice and clean. Excellent service provide free juices, coffee or tea. Location is great!

Vicai wrote on November 13, 2012


Ritz Carlton Hotel Kuala Lumpur
5 out of 5

The Chinese restaurant here is very good. Serving high quality dim sum! Hotel room is big n clean. Services wise is excellent but only at last day requested Chinese newspaper took too long for delivery and only delivered after 3 complaints. Other than that this is definitely a expecellent 5 stars hotel

Vicai wrote on November 12, 2012


Ritz Carlton Hotel Kuala Lumpur
3 out of 5

I would rather not spend my time writing about this hotel but have to mention a few things so the other people know what to expect. had booking for non-smoking room but told at check in that such room not available and basiclly forced to accept smoking room. It was all good until sleep time when I turned aircon from 1 to 3 speed. One couldn't sleep from cigarette smoke smell. If aircon on 1 than too hot. At 1am went down to reception just to be told that still no non smoking room available. Instead they sent us air purifier... Next morning apon requesting non smoking room transferred one floor up to a new room. Much bigger room but not cleaned by housekeeping after the previous guest left. How pathetic is that from reception stuff? Btw furniture in both rooms so out dated, stains all over the lounge. Uncomfortable bed and poor selection of pillows. Unacceptable for 5 star hotel but definitely this hotel doesn't deserve 5 stars.

Force wrote on July 6, 2012


Ritz Carlton Hotel Kuala Lumpur
5 out of 5

It was the best hotel we ever stayed. Ithink everyone should have a taste of Ritz luxury and friendliness once in life time if they can afford it.From the start to end its just fabulous. everything is exotic and perfect. Friendly staff and very courteous and make you feel so special and important. infact they meet and greet you so many times and so many of them that after 7 nights stay we did not feel like going home . I am missing my morning tea and fresh juice and cookies by our personal butler.no one can ask more in a hotel--surpassed excellence

Dr. Urvashi Tandon wrote on June 26, 2011


Ritz Carlton Hotel Kuala Lumpur
3.8 out of 5

Stayed in a 1 bedroom apartment but did not receive the same service as the last visit. The evening cakes and the pillow case with my initials had to be requested. The last time, these 2 things were automatic. The toilet was also not well cleaned but acceptable. We hope that their service will go back to their usual service level as that what makes a difference between Ritz and the other 5 star hotels.

Marcus Chan wrote on August 11, 2010


See all reviews
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Crowne Plaza Mutiara Kuala Lumpur Hotel 5 Stars
JW Marriott Hotel Kuala Lumpur 5 Stars
Istana Hotel Kuala Lumpur 5 Stars
Hotel Maya Kuala Lumpur 5 Stars

Overall Guest Rating

Overall4.5 out of 5
Cleanliness5 out of 5
Facilities5 out of 5
Service4 out of 5
Location4.5 out of 5
Pricing4 out of 5

Ritz Carlton Hotel Kuala Lumpur Guest Reviews

SortBy:

5 out of 5

Room is nice and clean. Excellent service provide free juices, coffee or tea. Location is great!

Review by: Vicai
Date stayed November 13, 2012

5 out of 5

The Chinese restaurant here is very good. Serving high quality dim sum! Hotel room is big n clean. Services wise is excellent but only at last day requested Chinese newspaper took too long for delivery and only delivered after 3 complaints. Other than that this is definitely a expecellent 5 stars hotel

Review by: Vicai
Date stayed November 12, 2012

3 out of 5

I would rather not spend my time writing about this hotel but have to mention a few things so the other people know what to expect. had booking for non-smoking room but told at check in that such room not available and basiclly forced to accept smoking room. It was all good until sleep time when I turned aircon from 1 to 3 speed. One couldn't sleep from cigarette smoke smell. If aircon on 1 than too hot. At 1am went down to reception just to be told that still no non smoking room available. Instead they sent us air purifier... Next morning apon requesting non smoking room transferred one floor up to a new room. Much bigger room but not cleaned by housekeeping after the previous guest left. How pathetic is that from reception stuff? Btw furniture in both rooms so out dated, stains all over the lounge. Uncomfortable bed and poor selection of pillows. Unacceptable for 5 star hotel but definitely this hotel doesn't deserve 5 stars.

Review by: Force
Date stayed July 6, 2012

5 out of 5

It was the best hotel we ever stayed. Ithink everyone should have a taste of Ritz luxury and friendliness once in life time if they can afford it.From the start to end its just fabulous. everything is exotic and perfect. Friendly staff and very courteous and make you feel so special and important. infact they meet and greet you so many times and so many of them that after 7 nights stay we did not feel like going home . I am missing my morning tea and fresh juice and cookies by our personal butler.no one can ask more in a hotel--surpassed excellence

Review by: Dr. Urvashi Tandon
Date stayed June 26, 2011

3.8 out of 5

Stayed in a 1 bedroom apartment but did not receive the same service as the last visit. The evening cakes and the pillow case with my initials had to be requested. The last time, these 2 things were automatic. The toilet was also not well cleaned but acceptable. We hope that their service will go back to their usual service level as that what makes a difference between Ritz and the other 5 star hotels.

Review by: Marcus Chan
Date stayed August 11, 2010

4.4 out of 5

good location and walking distance all around

Review by: Muhadhab Aamir Alkindi
Date stayed March 23, 2010

3.2 out of 5

Overpriced and not so clean for what it's worth. I booked in only to find dirt stained carpets but was subsequently provided with a better room. I didn't find it to be of the class it is renowned for. It was more like a boutique 4 star hotel if anything and would recommend anyone willing to spend that much money to check in to other 5 star hotels in the same precinct instead.

Review by: Anonymous
Date stayed February 17, 2010

4 out of 5

I was satisfied with the general feeling of the hotel stay..thanks

Review by: Ali Baylar
Date stayed April 29, 2009

4.8 out of 5

very good hotel as you would expect, service is very frinedly, so is the pricing

Review by: Anonymous
Date stayed March 12, 2009

4.6 out of 5

The service personnel are full of smiles and are very helpful. This is my 2nd stay at Ritz Carlton. My mother went with me the first time, and insisted on staying at the same hotel ths time round. The location is great, with all the shopping places within walking distance, so we could shelter from the rain. This also decrease the hassle of haggling with taxi drivers over the prices. Another good thing with Ritz Carlton, or probably all other hotels, is that the taxi waiting at its lobby are all meter-cabs. Returning is the only time when you need to haggle with the cab-drivers. I would choose this same hotel the next time I visit KL, which is often. (Of course, for its price, I would expect the best in all criteria.)

Review by: Anonymous
Date stayed January 30, 2009

2.6 out of 5

The hotel should not be permitted to use the Ritz Carlton name. It has sloppy housekeeping standards, does not provide any extra benefits for executive class rooms such as an executive lounge and the expected free use of the internet in the lounge, afternoon/evening drinks and nibbles. There is nothing to rate this hotel above 4 star level.

Review by: Anonymous
Date stayed January 13, 2009

4.4 out of 5

I had a pleasant stay at the Ritz Carlton in KL. The staff members were friendly and very helpful. The rooms were very clean and comfy. And the hotel is located in Bukhit Bintang where all the shopping malls,coffee shops and restaurants are situated. Just a 2 minutes walk and you're there!

Review by: Khalifa Al Zaabi
Date stayed June 1, 2008

5 out of 5

It has lived up to its name. This is undoubtedly one of the best hotels I have ever stayed in. Service is really great and the newest mall is just steps away.

Review by: Kerwin Kho
Date stayed May 30, 2008

3.6 out of 5

We found that the executive lounge was too large and did not provide the typical 'lounge feel'. Service overall was excellent.

Review by: Anonymous
Date stayed May 8, 2008

5 out of 5

We were very happy with the room and the service. We arrived very early and the hotel was able to give us our room and even complimentary breakfast. We were very impressed with the service. The room was impeccably clean as well.

Review by: Harvey Sernovitz
Date stayed May 5, 2008

4.8 out of 5

Booking via RatesToGo was very easy and convenient and checking in was very fast. Our room was surprisingly upgraded and the room was marvellous! Service and food were excellent and we thoroughly enjoyed our stay.

Review by: Anonymous
Date stayed April 3, 2008

4.6 out of 5

An excellent stay. Well located and friendly staff. The club facilities were a welcome relief and provided a quiet haven to talk, think and have a snack or drink of wine after or during the day.

Review by: Andrew Homer
Date stayed April 2, 2008

4.4 out of 5

everything was great.staff very kindly. but breakfast poor for that hotel !

Review by: parvin fakhr
Date stayed March 26, 2008

4.8 out of 5

Make sure all windows are perfectly isolated.

Review by: Alessandro Vitro
Date stayed March 26, 2008

4.6 out of 5

An excellent hotel in the right location with very friendly and well trained staff. My only gripe was with the Front Office Staff and especially one particular Female who did not give us a chance to speak or discuss issues which needed their attention, this more or less gave a bad impression for the entire stay although we did receive an apology letter from the Assistant Manager. Would we go back!!! of course we would and would not allow one or 2 individuals to deter us from an otherwise excellent Hotel.

Review by: Cliff Brinkmann
Date stayed March 18, 2008

Ritz Carlton Hotel Kuala Lumpur photos

Ritz Carlton Hotel Kuala Lumpur Exterior
Exterior
Ritz Carlton Hotel Kuala Lumpur Bar
Bar
Ritz Carlton Hotel Kuala Lumpur Pool
Pool
Ritz Carlton Hotel Kuala Lumpur Room
Room
Ritz Carlton Hotel Kuala Lumpur Spa
Spa
Ritz Carlton Hotel Kuala Lumpur Lounge
Lounge
Ritz Carlton Hotel Kuala Lumpur Hotel interior
Hotel Interior
Ritz Carlton Hotel Kuala Lumpur Restaurant
Restaurant
Ritz Carlton Hotel Kuala Lumpur Room
Room
Ritz Carlton Hotel Kuala Lumpur Restaurant
Restaurant
Ritz Carlton Hotel Kuala Lumpur Exterior
Exterior
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