Residenza D&D Rome

We had difficulty checking in because no one was on the premises when we arrived at 2:00 p.m. It took two hours to make contact with staff and get our room. The phone number provided with our reservation was out of service; we had to find an internet cafe, go online to the Residenza website, and get alternate phone numbers and an email address. No one answered our phone calls, but the email eventually worked got their attention. We had to wait until the staff arrived, but then he could not find the key to the room we were assigned. It appeared he had to move a family member out of a room to make it available for us. We were not aware that we should bring our own linens (we did not expect this of a B&B) and there was nothing on the website to indicate that we needed to provide our own sheets and towels. The room itself was nice enough, and the cold breakfast was fine (although being a B&B I was surprised it was served in our room instead of in a dining room or kitchen), and the location, while off the beaten path, was nice enough. However, considering what we paid, I do not think we got the best value for our expense..

cars and quilts wrote on October 14, 2011