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Ramada Resort Shoal Bay

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Ramada Resort Shoal Bay

Ramada Resort Shoal Bay

4.5 Stars

Beachfront Shoal Bay Port Stephens NSW 2315


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Ramada Resort Shoal Bay ExteriorRamada Resort Shoal Bay Banquet roomRamada Resort Shoal Bay DiningRamada Resort Shoal Bay Swimming pool
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Rating criteria
Rating
Cleanliness 5
Facilities 5
Service 5
Location 4
Pricing 4
Overall 4.6
Holidaymakers looking to escape the bustle of city life find an ideal retreat at Ramada Resort Shoal Bay. This Port Stephens beachfront resort offers chic comfortable accommodations and plenty of recreational activities. While on vacation, tourists can frolic on the pristine white sands of Shoal Bay Beach and go swimming, kayaking, surfing, snorkelling and jet skiing on the waters of Port Stephens. Guests can also tee off at Nelson Bay Golf Club and Hawks Nest Golf Club.

Location
Ramada Resort is ideally situated in the heart of Shoal Bay, just a few steps from the beach. In addition to visiting Nelson Head Lighthouse Reserve, vacationers can enjoy fishing, whale watching and hiking at Tomaree National Park.

Rooms
The 190 stylish rooms and apartments are furnished with air conditioning, cable/satellite TV and kitchenette/kitchen facilities. Some units have balcony, iPod dock, DVD player and lounge area.

Restaurant
Diners at Ramada Shoal Bay indulge and savour the range of sumptuous local specialties, international favourites and refreshing drinks served at the four on-site restaurants and bars.

General
Ramada Resort Shoal Bay boasts of three swimming pools, convention centre, resort shop, Kids Camp and parking. After an activity-filled day, patrons can rejuvenate at Aqua Spa, which features a lap pool, spa pools, treatment and therapy rooms and cardio fitness centre.

Additional Information

  • IMPORTANT NOTE: The hotel requires a $100 security deposit upon check-in in the form of a pre-authorisation or cash deposit.

Hotel Facilities

  • Baby Sitting Service
  • Cafe
  • Conference Facilities
  • Gym / Fitness Facilities
  • Laundry Services
  • Parking Facilities
  • Room Service
  • Shopping Arcade
  • Tour Desk
  • Banquet Facilities
  • Child Care
  • Currency Exchange Services
  • Internet Access - High Speed
  • Library
  • Reception
  • Safe Deposit Box
  • Spa / Wellness Centre
  • Bar / Lounge
  • Children's Playroom
  • Faxing Facilities
  • Laundry Facilities
  • Lift / Elevator
  • Restaurant
  • Secretarial Services
  • Swimming Pool - Outdoor

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Tea and Coffee Making Facilities
  • Cable / Satellite TV
  • Internet Access
  • Telephone
  • Ensuite / Private Bathroom
  • Iron / Ironing Board

Ramada Resort Shoal Bay Guest Reviews (35)


Ramada Resort Shoal Bay
1 out of 5

I booked a stay at the Shoal Bay Spa & Resort on the 24th December and the 25th December 2012 First night I stayed was fine, the next day my family and I paid for a Gourmet Lunch Buffet in the amount of $175.00 and once we started to eat the meal we realized how disgusting it was. Firstly, Poultry Meat was mixed in with Dairy Meet, the seafood was not covered and dried up, after a few minutes we could not stomach the food and left, I approached a lady at reception were I told her about the issue and was offered no compensation and that I would have to Speak with the Duty Manager, I did this on the day and Spoke with a Gentleman name Dean (DUTY MANGER) he also said he could not help me with this and that I had to take this up with the General Manager (ROD HEARN) Also that morning, we left our sign outside our room requesting our towels be change.. Upon returning to our room about 1:30pm the towels had not be changed.. I contacted Natalie at reception requesting this be done ASAP, my family left the resort for a couple of hours thinking that it would of been done before our return, this was not the case.. About 5 mins after our return two young ladies entered the room to change the towels, this was inconvenient to us as we had just come from swimming in the pool... Later that day the power went down in our building, this was a great inconvenience as their was no air-conditioning, no lights or anything... The hotel did not call us to inform us of any problems, I went down 6 flights of stairs to ask reception and they told me it was an Energy Australia issue. I spoke with a lady on the phone in reception and told her that this was a real inconvenience to us and she didn't offer any compensation and that they have had this issue before in the complex.. Knowing this problem, they should of offered some kind of compensation. My family and I could not Stay on CHRISTMAS DAY and had to leave.. No refund at all.. Disgusting service!

Phillipj80 wrote on January 10, 2013


Ramada Resort Shoal Bay
4 out of 5

Staff wonderful, premises above and beyond make sure to get breakfast with a package wonderful. We had an awesome time

Brad wrote on April 29, 2012


Ramada Resort Shoal Bay
3.6 out of 5

quite comfortable, pleasant room. Foxtel or inhouse movies would have been great.

Anonymous wrote on May 16, 2011


Ramada Resort Shoal Bay
4.6 out of 5

HAd a great time, if a bit cheaper would of stayed longer!!! Was a little disapointed that the cafe closed so early, would have been nice forit &t he bar to stay open longer.

Tracy Palmer wrote on October 5, 2010


Ramada Resort Shoal Bay
4.8 out of 5

beautiful place , very good service

Anonymous wrote on September 27, 2010


See all reviews
Peninsula Nelson Bay Motel 3.5 Stars
Mantra Aqua Nelson Bay 4.5 Stars
Oaks Pacific Blue Resort Port Stephens 4.5 Stars
Discovery Holiday Parks Port Stephens 4.5 Stars
Mantra Aqua Nelson Bay Resort 4.5 Stars
Nelson Bay Bed and Breakfast 4 Stars
Anne's Waterfront Haven B&b 4 Stars

Overall Guest Rating

Overall4.6 out of 5
Cleanliness5 out of 5
Facilities5 out of 5
Service5 out of 5
Location4 out of 5
Pricing4 out of 5

Ramada Resort Shoal Bay Guest Reviews

SortBy:

1 out of 5

I booked a stay at the Shoal Bay Spa & Resort on the 24th December and the 25th December 2012 First night I stayed was fine, the next day my family and I paid for a Gourmet Lunch Buffet in the amount of $175.00 and once we started to eat the meal we realized how disgusting it was. Firstly, Poultry Meat was mixed in with Dairy Meet, the seafood was not covered and dried up, after a few minutes we could not stomach the food and left, I approached a lady at reception were I told her about the issue and was offered no compensation and that I would have to Speak with the Duty Manager, I did this on the day and Spoke with a Gentleman name Dean (DUTY MANGER) he also said he could not help me with this and that I had to take this up with the General Manager (ROD HEARN) Also that morning, we left our sign outside our room requesting our towels be change.. Upon returning to our room about 1:30pm the towels had not be changed.. I contacted Natalie at reception requesting this be done ASAP, my family left the resort for a couple of hours thinking that it would of been done before our return, this was not the case.. About 5 mins after our return two young ladies entered the room to change the towels, this was inconvenient to us as we had just come from swimming in the pool... Later that day the power went down in our building, this was a great inconvenience as their was no air-conditioning, no lights or anything... The hotel did not call us to inform us of any problems, I went down 6 flights of stairs to ask reception and they told me it was an Energy Australia issue. I spoke with a lady on the phone in reception and told her that this was a real inconvenience to us and she didn't offer any compensation and that they have had this issue before in the complex.. Knowing this problem, they should of offered some kind of compensation. My family and I could not Stay on CHRISTMAS DAY and had to leave.. No refund at all.. Disgusting service!

Review by: Phillipj80
Date stayed January 10, 2013

4 out of 5

Staff wonderful, premises above and beyond make sure to get breakfast with a package wonderful. We had an awesome time

Review by: Brad
Date stayed April 29, 2012

3.6 out of 5

quite comfortable, pleasant room. Foxtel or inhouse movies would have been great.

Review by: Anonymous
Date stayed May 16, 2011

4.6 out of 5

HAd a great time, if a bit cheaper would of stayed longer!!! Was a little disapointed that the cafe closed so early, would have been nice forit &t he bar to stay open longer.

Review by: Tracy Palmer
Date stayed October 5, 2010

4.8 out of 5

beautiful place , very good service

Review by: Anonymous
Date stayed September 27, 2010

3 out of 5

We walked off the elevator on the 2nd floor and as we walked to our room we noticed that the roof had mould growing on it. Not a great first impression. We then got to our room. Which was clean, however you did not feel comfortable. We walked through the door and to our right was the bedroom, (once is sectioned off by french sliding doors). The bedroom has no windows. Next to the bedroom on the right was a bathroom including a toliet, a sink and a shower of the bath. For $250 dollars a night I think you would expect a spa bath? Then after the toliet you walk into a room that is open and big, at the end of the room there were curtains, which were the only light or fresh air source, the problem however, is that you are looking into another hotels flight of stairs 5ms away. So we closed the curtains all the time, and with that being the only source of light, you never knew what time of morning it was and your eyes hurt when you went outside.

Review by: Anonymous
Date stayed March 10, 2010

3.8 out of 5

Very nice location, but a bit tired and for an apt style there is no cooking facility. We thought a bit overpriced for what you got.

Review by: dixie hallett
Date stayed October 13, 2009

4 out of 5

Location and service were very good, although our bathroom wasn't 100% clean and there were cigarette burns in the sofa, a little disappointed as we did expect more from a 4 1/2 star resort! Restaurant was very good and overall stay was good.

Review by: Andrea Hart
Date stayed March 12, 2008

3 out of 5

The staff were ratehr unhelpful, our keys refused to work over and over and our room over looked the main entrance and a very noisy conference who had a very late party. Room facilities are very basic for the price but the location is great. The Sap area is also good but we didnt have any treatments.

Review by: Anonymous
Date stayed March 12, 2008

3.8 out of 5

Enjoyed our stay. Good location. Would definitely go back again

Review by: Anonymous
Date stayed January 29, 2008

4.6 out of 5

great hotel, resort.. great service and restaurants.. good food.

Review by: Anthony Callus
Date stayed January 27, 2008

4.8 out of 5

Excellent facilities and service. Day passes provided for facilities on day of check out. Highly recommended.

Review by: Mary Purcell
Date stayed January 24, 2008

4.2 out of 5

was very happy with the appartment, the kitchen was very handy. There were enough cafe's and shops up and down the road within walking distance. had a very relaxing time.

Review by: Anonymous
Date stayed November 26, 2007

5 out of 5

I felt the reception staff were very welcoming and friendly which put a positive spin on the whole trip from the begining

Review by: Vikki Bamford Ryan Millward
Date stayed November 15, 2007

4.8 out of 5

Front desk service very good but advised that ' Catch Restaurant ' was closed on Sat night. It was actually closed on Sunday night ! Food at ' Catch ' was good but the table service terrible [ 2/10 ]. The rest. was not full. Otherwise a really good experience and we would return.

Review by: Anonymous
Date stayed November 1, 2007

4.4 out of 5

A quiet and restful resort. Some great walks to do close by and beautiful scenery. The service was efficient and friendly. Perhaps too much chlorine in the spa was my only complaint.

Review by: Karen Jones
Date stayed October 14, 2007

4.2 out of 5

Reception staff were polite and helpful, Room was nice didnt have time to use the spa or swimming pool facilities such a shame as they looked lovely. Buffet breakfast was great with everything you could want

Review by: Anonymous
Date stayed October 5, 2007

4 out of 5

Food was excellent at the resort. No need to go else where. Elevator (lift) needs to made clearer that the hotel card (room card)is needed to go up and down in the lift.

Review by: Anonymous
Date stayed August 26, 2007

3.8 out of 5

Wonderful location, room interior and concierge, but let down by apartment location (through concrete car park and then sprayed by hose), Mermaids Bar food and forgetful reception staff

Review by: Charlotte Rollin
Date stayed July 11, 2007

5 out of 5

wonderful resort, great position, very impressed

Review by: Bronwyn Roberts
Date stayed May 29, 2007

Ramada Resort Shoal Bay photos

Ramada Resort Shoal Bay Exterior
Exterior
Ramada Resort Shoal Bay Banquet room
Banquet room
Ramada Resort Shoal Bay Swimming pool
Swimming pool
Ramada Resort Shoal Bay Bedroom
Bedroom
Ramada Resort Shoal Bay Beach
Beach
Ramada Resort Shoal Bay Dining
Dining
Ramada Resort Shoal Bay Bedroom
Bedroom
Ramada Resort Shoal Bay Living room
Living room
Ramada Resort Shoal Bay Exterior
Exterior
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