Ramada Hotel Palms De Las Cruces

I had lived in Las Cruces for 3 years and never really stayed at any of the hotels but always loved the exterior look of the Ramada. As I would be staying for 4 nights, I was a bit hesitant but because I have stayed at other Ramada Hotels I felt I would have a pleasant stay. I was so wrong. The hotel interior was nice since it had a nice bar/restaurant and some little small stores to look at with music playing in the background plus a lovely structure but that's where the niceties end. Unfortunately I arrived too early and was given a room I was not happy with so I was told to wait for almost 3 hours. The reception guy seemed uncaring and annoyed by my questions and giving him more work to do. When they finally gave me my room, I found the hallways to my room were showing their wear with old carpet and worst lighting. The room itself seemed stuck in the past with stained carpets, old looking bathroom, old bulky tv and old beddings. I was also surprised not to have a microwave w/refrigerator since I was staying so long. I also had the misfortune of getting a clogged bath drain which I didn't complain until a day later because I was so busy with my visit. When I did tell them I saw them write a note down to work on it but it could not be completed cause it was sunday. So the next day I went again and this time was given the cold shoulder by another male receptionist who was annoyed by my request and then asked me if i wished to change my room. After the men working in the bathroom made a mess I reluctantly said yes and was give a room I just didn't like so I asked for a new one and I guess I annoyed him further he obliged 2 hours later sending me with a Head Maid to make sure I was happy with it. Of course I wasn't but what could I do when the hotel itself was horrible. On another note: I have stayed in wonderful hotels that offer breakfast but this place was truly lacking. No bagels, no do it yourself waffles. Just cereal, some gross eggs, some muffins, and bread slices. BTW I have never been asked for my ROOM NO. as I went to get my breakfast and having some woman hovering over me to make sure I hurry up so she can clean up. Finally no daily coffee or water for guests or even toiletries, this place truly sucked. I will never go there again. Be warned!

R. O. wrote on August 8, 2011