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PARKROYAL Parramatta

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PARKROYAL Parramatta

PARKROYAL Parramatta

4.5 Stars

30 Phillip Street Parramatta Sydney NSW 2150


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PARKROYAL Parramatta Twin roomPARKROYAL Parramatta BarPARKROYAL Parramatta LobbyPARKROYAL Parramatta Lobby
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 3
Location 4
Pricing 4
Overall 3.8
PARKROYAL Parramatta Sydney offers comfortable lodging and homely atmosphere with friendly services for the travellers in Sydney. This hotel is an ideal place for both leisure and business travellers. This property is within walking distance from Riverside Theatre, Rosehill Gardens Racecourse, ANZ Stadium and a variety of cosmopolitan restaurants and bars. Tourist can pay a visit to the Sydney Harbour Bridge which offers amazing views of the harbor, the city and surrounding areas.

Location
PARKROYAL Parramatta is located in the heart of Parramatta's fashionable Church Street and dining and shopping district.

Rooms
PARKROYAL Parramatta boasts spacious and beautifully designed rooms that are equipped with the all modern amenities such as cable TV, Internet access, ironing facilities and an in-room safe.

Restaurant
The Mezzanine Restaurant serves the delicious full buffet breakfast, leisurely lunch, light snack and relaxing dinner at the evening with refreshing drinks at the bar, adjacent to the lobby. It is a right place to sit back and relax overlooking the atrium lobby.

General
PARKROYAL Parramatta Sydney features a business centre and conference facilities for the business travellers. This property offers spa and recreation facilities for relaxation. Guests in this hotel can go for a swim at the outdoor pool. For further enjoyment guests can take a Blacktown drive in.

Hotel Facilities

  • Airport Transfer
  • Bar / Lounge
  • Conference Facilities
  • Doctor On Call
  • Laundry Services
  • Non-Smoking Rooms
  • Restaurant
  • Ballroom
  • Business Centre
  • Currency Exchange Services
  • Gym / Fitness Facilities
  • Lift / Elevator
  • Parking Facilities (At Cost)
  • Room Service
  • Banquet Facilities
  • Concierge
  • Disabled Facilities
  • Internet Access - High Speed
  • Lobby
  • Reception
  • Smoke Free Hotel

Room Facilities

  • Air Conditioning
  • Bathroom Amenities
  • Colour TV
  • Hairdryer
  • Iron / Ironing Board
  • Modem / Data Port Connection
  • Safe
  • Telephone
  • Alarm Clock
  • Bathtub
  • Ensuite / Private Bathroom
  • Heating
  • Kettle
  • Pay-per-view Movies
  • Shower
  • Voicemail
  • Bathrobe
  • Cable / Satellite TV
  • Flat Screen TV
  • Internet Access
  • Mini Bar
  • Radio
  • Tea and Coffee Making Facilities
  • Writing Desk

PARKROYAL Parramatta Guest Reviews (13)


PARKROYAL Parramatta
2 out of 5

I have stayed at this hotel in the past when it was previously known as another hotel chain. This was my first time back staying there since the name change. Upon check in everything seemed as it were before, check in staff was friendly, the room was sufficient and the staff member who brought up room service was professional and courteous. However, the next day I thought it best to double check that the guaranteed 1pm check out I had was definitely on record so I called front desk. They denied my booking came with a 1pm check out as they could find no record of it with my booking so offered me a 12pm check out instead. I didn't want to fuss over an hour so said that was fine even though my records stated 1pm. The next day we go to the included buffet breakfast and were seated. Whilst getting our food, another staff member stops us as we are plating up as if we snuck into the breakfast asking what room we were from and didn't believe we had been marked off and seated and went to double check. This was the first thing to leave a bad taste in my mouth as clearly there was no staff communication. Then whilst eating, before both of us could finish, plates were being cleared from under us. It felt rushed and was rude of the wait staff to not even ask first before clearing away plates. The staff member who was clearing tables looked bored, disinterested and was not communicating with any guest. After breakfast we had ample time till 12pm check out so thought we could pack at leisure and enjoy the end of the trip. Instead we received a call to the room asking when we planned on checking out that day. I was stunned. From a guaranteed 1pm check out, to being given a 12pm check out to being rushed out of the room with a phone call, I was totally unimpressed. That call had me pack everything straight away and not want to stay there any longer. The staff at front desk upon check out were not warm or friendly and were going through the motions of getting everyone out so they could check new people in. Being treated like that was not the experience I had in mind when choosing to stay there. It was a dissapointment as in the pas it was always a pleasant experience. I won't be staying there again.

NatskiB wrote on January 2, 2013


PARKROYAL Parramatta
4 out of 5

a very good location, close to restaurants and transport. All good, nothing to fault.

big stan wrote on December 10, 2012


PARKROYAL Parramatta
5 out of 5

The Parkroyal Parramatta, would have to be the best Hotel in Parramatta!

Australis wrote on October 1, 2012


PARKROYAL Parramatta
5 out of 5

very friendly staff and it was $10 cocktails in the bar so extra special and free internet great

sweetsteffie wrote on July 23, 2012


PARKROYAL Parramatta
5 out of 5

Every aspect of our stay for my daughter's wedding reception was fantastic. The hotel catered for the hairdressers, photographers, florist etc by providing free parking. The hotel wedding planner was great, she never missed a beat. All the staff, from front desk reception to room service staff, reception serving staff, and everyone else were very professional, courteous and went above and beyond to provide a memorable stay. Our rooms were clean, well serviced, comfortable. In all our family and friends had over 10 rooms and not a complaint from anyone. Breakfast was great. A very special thank you to the staff at the end of the reception, who secured all our extra paraphernalia including gifts and then sought us out in the bar after midnight to inform us where everything was. I will be recommending this hotel to everyone.

Mother of the Bride wrote on June 13, 2012


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Novotel Hotel Sydney Brighton Beach 4.5 Stars

Overall Guest Rating

Overall3.8 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service3 out of 5
Location4 out of 5
Pricing4 out of 5

PARKROYAL Parramatta Guest Reviews

SortBy:

2 out of 5

I have stayed at this hotel in the past when it was previously known as another hotel chain. This was my first time back staying there since the name change. Upon check in everything seemed as it were before, check in staff was friendly, the room was sufficient and the staff member who brought up room service was professional and courteous. However, the next day I thought it best to double check that the guaranteed 1pm check out I had was definitely on record so I called front desk. They denied my booking came with a 1pm check out as they could find no record of it with my booking so offered me a 12pm check out instead. I didn't want to fuss over an hour so said that was fine even though my records stated 1pm. The next day we go to the included buffet breakfast and were seated. Whilst getting our food, another staff member stops us as we are plating up as if we snuck into the breakfast asking what room we were from and didn't believe we had been marked off and seated and went to double check. This was the first thing to leave a bad taste in my mouth as clearly there was no staff communication. Then whilst eating, before both of us could finish, plates were being cleared from under us. It felt rushed and was rude of the wait staff to not even ask first before clearing away plates. The staff member who was clearing tables looked bored, disinterested and was not communicating with any guest. After breakfast we had ample time till 12pm check out so thought we could pack at leisure and enjoy the end of the trip. Instead we received a call to the room asking when we planned on checking out that day. I was stunned. From a guaranteed 1pm check out, to being given a 12pm check out to being rushed out of the room with a phone call, I was totally unimpressed. That call had me pack everything straight away and not want to stay there any longer. The staff at front desk upon check out were not warm or friendly and were going through the motions of getting everyone out so they could check new people in. Being treated like that was not the experience I had in mind when choosing to stay there. It was a dissapointment as in the pas it was always a pleasant experience. I won't be staying there again.

Review by: NatskiB
Date stayed January 2, 2013

4 out of 5

a very good location, close to restaurants and transport. All good, nothing to fault.

Review by: big stan
Date stayed December 10, 2012

5 out of 5

The Parkroyal Parramatta, would have to be the best Hotel in Parramatta!

Review by: Australis
Date stayed October 1, 2012

5 out of 5

very friendly staff and it was $10 cocktails in the bar so extra special and free internet great

Review by: sweetsteffie
Date stayed July 23, 2012

5 out of 5

Every aspect of our stay for my daughter's wedding reception was fantastic. The hotel catered for the hairdressers, photographers, florist etc by providing free parking. The hotel wedding planner was great, she never missed a beat. All the staff, from front desk reception to room service staff, reception serving staff, and everyone else were very professional, courteous and went above and beyond to provide a memorable stay. Our rooms were clean, well serviced, comfortable. In all our family and friends had over 10 rooms and not a complaint from anyone. Breakfast was great. A very special thank you to the staff at the end of the reception, who secured all our extra paraphernalia including gifts and then sought us out in the bar after midnight to inform us where everything was. I will be recommending this hotel to everyone.

Review by: Mother of the Bride
Date stayed June 13, 2012

4 out of 5

The hotel is very conveniently located for me to catch up with my family living and working in and around Parramatta. The free shuttlebus to Westfield is very handy and saves on taxi fares. The hotel can also provide two forms of transport to and from the airport one at the cost of $95.00 per trip and the other costing $50.00 per trip very handy for those on a budget.

Review by: Maria L
Date stayed March 28, 2012

5 out of 5

This hotel is in a great location for either business or leisure. With parking onsite it allows those who want to get around Sydney for business or sightseeing the ability to do so. Great local restaurants and bars at your doorstep you've got plenty of options for breakfast and dinner. Our room rate came with breakfast included and the range at the breakfast buffet was wonderful. The reception staff are outstandingly pleasant and the check in and out swift, professional and friendly. Will stay there again - Outstanding

Review by: Anonymous
Date stayed March 27, 2012

5 out of 5

enjoyed our brief stay,staff were great,room was terrific,great bed,location just what we needed,would stay again

Review by: annabellenew
Date stayed March 26, 2012

4 out of 5

sensible pricing and inclusions made the overall package very attractive. Very well positioned in parramatta.

Review by: chuk
Date stayed November 25, 2011

5 out of 5

Excellent flawless stay. King superior corner room was beautiful. Couldn't fault the staff nor the room. Definitely the best pick of all Parramatta area hotels.

Review by: Cardyff Hill
Date stayed September 19, 2011

4.6 out of 5

The staff could not have been more polite or helpful and it helped make our stay a pleasant one !! We will be back !!

Review by: Jeremy Few
Date stayed July 25, 2011

4.4 out of 5

Great treatment at every point of contact within the hotel. Breakfast staff exceptional on Sunday morning. The lifts we a bit slow due to maintenance on one. Thank you for an enjoyable stay.

Review by: Brad Wells
Date stayed May 16, 2011

4.6 out of 5

Important to get a package that covers the cost of parking. Staff were very friendly but a little bit slow at both check in and check out. Overall, a positive experience.

Review by: Anonymous
Date stayed April 3, 2011

PARKROYAL Parramatta photos

PARKROYAL Parramatta Twin room
Twin Room
PARKROYAL Parramatta Bar
Bar
PARKROYAL Parramatta Lobby
Lobby
PARKROYAL Parramatta Reception
Reception
PARKROYAL Parramatta Twin room
Twin Room
PARKROYAL Parramatta Lobby
Lobby
PARKROYAL Parramatta King room
King Room
PARKROYAL Parramatta Restaurant
Restaurant
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