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Melia Kuala Lumpur Hotel

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Melia Kuala Lumpur Hotel

4 Stars

16 Jalan Imbi Kuala Lumpur, Kuala Lumpur 55100


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Melia Kuala Lumpur Hotel ExteriorMelia Kuala Lumpur Hotel Deluxe roomMelia Kuala Lumpur Hotel Fitness centreMelia Kuala Lumpur Hotel Lounge
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Rating criteria
Rating
Cleanliness 3.9
Facilities 3.3
Service 4.1
Location 4.7
Pricing 3.8
Overall 4
Melia Kuala Lumpur Hotel invites discerning business and leisure travellers with its deluxe accommodations, great service and central location. Shopaholics will enjoy the close proximity of this luxurious hotel to shopping centres like the Low Yat Plaza, Sungei Wang Plaza and Berjaya Times Square, which features the Cosmo's World indoor theme park. Holidaymakers can watch games at the nearby Stadium Merdeka or catch sporting events and concerts at the indoor Stadium Negara. The world-renowned Petronas Towers is less than two kilometres away.

Location
Found in the heart of the city called Golden Triangle, Melia Hotel is close to the Kuala Lumpur Convention Centre and the Kuala Lumpur Tower. Also nearby is Bukit Nanas, a tropical rain forest in the city.

Rooms
Each of the 300 tastefully appointed rooms and suites is outfitted with air conditioning, satellite TV, wireless Internet access, mini bar, coffee-/tea-making facilities, telephone and private bathroom.

Restaurant
Hotel Melia's El Patio Cafe Restaurant serves a wide selection of local favourites and international dishes in an intimate setting. Guests can relax with their favourite drinks at the Piano Lounge and La Brisa.

General
The Spanish-inspired Melia Kuala Lumpur Hotel has seven well-equipped conference rooms, outdoor swimming pool and gym. Other area attractions are the Petronas Philharmonic Hall, National Mosque and National Palace.

Hotel Facilities

  • Baby Sitting Service
  • Business Centre
  • Currency Exchange Services
  • Gym / Fitness Facilities
  • Laundry Facilities
  • Non-Smoking Rooms
  • Room Service
  • Shopping Arcade
  • Tour Desk
  • Banquet Facilities
  • Concierge
  • Faxing Facilities
  • Internet Access - High Speed
  • Laundry Services
  • Parking Facilities
  • Safe Deposit Box
  • Spa / Wellness Centre
  • Bar / Lounge
  • Conference Facilities
  • Gift Shop
  • Internet Access - Wireless
  • Lift / Elevator
  • Restaurant
  • Secretarial Services
  • Swimming Pool - Outdoor

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Safe
  • Voicemail
  • Cable / Satellite TV
  • Iron / Ironing Board
  • Shower
  • Ensuite / Private Bathroom
  • Mini Bar
  • Telephone

Melia Kuala Lumpur Hotel Guest Reviews (232)


Melia Kuala Lumpur Hotel
3 out of 5

Location is excellent, and so is staff. Lobby looks nice, but my room could use an update. Overheard several people complain about internet in rooms did not work.

Else Marie wrote on February 1, 2013


Melia Kuala Lumpur Hotel
5 out of 5

Our experience was the best of the 4 hotels we stayed at for our travels this time. The facilities are great and the staff very proactive and friendly while the costs give excellent value. The location is particularly good with everything e.g. restaurants, shopping, entertainment, monorail, other transport very convenient. We would readily recommend the hotel to our friends.

Anonx1 wrote on January 21, 2013


Melia Kuala Lumpur Hotel
4 out of 5

85RM per day for internet access, toooo expensive.

grubby wrote on January 7, 2013


Melia Kuala Lumpur Hotel
1 out of 5

3泊4日で年末年始に宿泊したが、滞在2日目夜にトラブルがあり、至急シンガポールに10箇所以上電話連絡する事態に陥った。ホテルのWiFiは有料で、長時間インターネットが必要になったため58RM支払い、部屋へ戻り、部屋の電話からシンガポールにかけようとするが全くつながらない。その上電話でフロントにクレームしてもスタッフがなかなか来ず。しばらくしてスタッフ、電話回線のオペレーターなど次々来訪し、1時間以上チェックするが分からず。 結局全室においてある国際電話ガイドの印刷ミスが発覚+ホテル自身の電話交換の設定ミスで、換えてもらった部屋からも電話はつながらず。通話できるようになったのは翌朝10時以降で時既に遅し。スペイン人のディレクターが来て陳謝するまで3時間は経過。その間対応にきたインド人のスタッフと電話オペレーターはこちらの電話番号のうち間違いだとか、受話器の置き方が悪いだの、マレーシア国内はつながるからこの電話に問題はないだの対応が最悪。最初は部屋交換要求さえ拒否。スペイン人ディレクターの陳謝を受け入れ気を取り直して残りの1日をこのホテルで過ごし、最終日チェックアウトを申し込むと、国際電話が使えなかった期間中、スタッフが来て当方の代わりに室内で何回もチェックした国際電話代と、翌日やっと開通し再確認のために、スタッフが来訪してかけた電話料金を請求してくる始末。フロントのマレー系の女性スタッフは請求書にかいてあるんだから支払えの一点張りで、また一悶着。初老の中国系女性マネージャーが最終的にいやそうな顔ででてきて「ああ、昨夜の件ねー。いいのよ払わなくて。宿泊費はエージェントを通してもう払ってるんでしょ?。じゃ、帰っていいわよ」と悪びれることなくあっさり一言。 ホテル組織の上下連絡が全くなっていないし、スペイン人のディレクターと、こちらの言い分をきちんと聞いて対応してくれた夜間勤務の若い赤いYシャツのユニフォームを着たマレー系男性スタッフ(フロントマネージャー?)、レストランスタッフ以外は全くホスピタリティが感じられず。一番客と接する、青いYシャツのユニフォームレベルのスタッフの教育がさっぱりなっていない。 KLには何度も来馬し、ヒルトン、シェラトン、ブルバード、ワンワールド、インターコンチネンタル、パークロイヤルなど公私でいろいろ宿泊しているが、こんなに最低なホテルは人生において初めてである。とても4☆ホテルのランクではない。もう二度とメリアグループのホテルには宿泊しない。

Mr.Scoot wrote on January 2, 2013


Melia Kuala Lumpur Hotel
4 out of 5

Great staff, close to centre of town, quiet and right next to the monorail. WIll stay again.

chrisandgav wrote on December 9, 2012


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Overall Guest Rating

Overall4 out of 5
Cleanliness3.9 out of 5
Facilities3.3 out of 5
Service4.1 out of 5
Location4.7 out of 5
Pricing3.8 out of 5

Melia Kuala Lumpur Hotel Guest Reviews

SortBy:

3 out of 5

Location is excellent, and so is staff. Lobby looks nice, but my room could use an update. Overheard several people complain about internet in rooms did not work.

Review by: Else Marie
Date stayed February 1, 2013

5 out of 5

Our experience was the best of the 4 hotels we stayed at for our travels this time. The facilities are great and the staff very proactive and friendly while the costs give excellent value. The location is particularly good with everything e.g. restaurants, shopping, entertainment, monorail, other transport very convenient. We would readily recommend the hotel to our friends.

Review by: Anonx1
Date stayed January 21, 2013

4 out of 5

85RM per day for internet access, toooo expensive.

Review by: grubby
Date stayed January 7, 2013

1 out of 5

3泊4日で年末年始に宿泊したが、滞在2日目夜にトラブルがあり、至急シンガポールに10箇所以上電話連絡する事態に陥った。ホテルのWiFiは有料で、長時間インターネットが必要になったため58RM支払い、部屋へ戻り、部屋の電話からシンガポールにかけようとするが全くつながらない。その上電話でフロントにクレームしてもスタッフがなかなか来ず。しばらくしてスタッフ、電話回線のオペレーターなど次々来訪し、1時間以上チェックするが分からず。 結局全室においてある国際電話ガイドの印刷ミスが発覚+ホテル自身の電話交換の設定ミスで、換えてもらった部屋からも電話はつながらず。通話できるようになったのは翌朝10時以降で時既に遅し。スペイン人のディレクターが来て陳謝するまで3時間は経過。その間対応にきたインド人のスタッフと電話オペレーターはこちらの電話番号のうち間違いだとか、受話器の置き方が悪いだの、マレーシア国内はつながるからこの電話に問題はないだの対応が最悪。最初は部屋交換要求さえ拒否。スペイン人ディレクターの陳謝を受け入れ気を取り直して残りの1日をこのホテルで過ごし、最終日チェックアウトを申し込むと、国際電話が使えなかった期間中、スタッフが来て当方の代わりに室内で何回もチェックした国際電話代と、翌日やっと開通し再確認のために、スタッフが来訪してかけた電話料金を請求してくる始末。フロントのマレー系の女性スタッフは請求書にかいてあるんだから支払えの一点張りで、また一悶着。初老の中国系女性マネージャーが最終的にいやそうな顔ででてきて「ああ、昨夜の件ねー。いいのよ払わなくて。宿泊費はエージェントを通してもう払ってるんでしょ?。じゃ、帰っていいわよ」と悪びれることなくあっさり一言。 ホテル組織の上下連絡が全くなっていないし、スペイン人のディレクターと、こちらの言い分をきちんと聞いて対応してくれた夜間勤務の若い赤いYシャツのユニフォームを着たマレー系男性スタッフ(フロントマネージャー?)、レストランスタッフ以外は全くホスピタリティが感じられず。一番客と接する、青いYシャツのユニフォームレベルのスタッフの教育がさっぱりなっていない。 KLには何度も来馬し、ヒルトン、シェラトン、ブルバード、ワンワールド、インターコンチネンタル、パークロイヤルなど公私でいろいろ宿泊しているが、こんなに最低なホテルは人生において初めてである。とても4☆ホテルのランクではない。もう二度とメリアグループのホテルには宿泊しない。

Review by: Mr.Scoot
Date stayed January 2, 2013

4 out of 5

Great staff, close to centre of town, quiet and right next to the monorail. WIll stay again.

Review by: chrisandgav
Date stayed December 9, 2012

3 out of 5

The location is very convenient, but hotel is a little old. We have requested but were not able to get a king size bed or higher floor. The switch of the bed side light was broken and cannot be switched off, but was fixed the next day. The remote control sound control is also not working, but this was not fixed throughout our 5-nights stay and there is also no in-room safe. Overall satisfied with housekeeping response time and staff is friendly generally.

Review by: Lizchichi
Date stayed August 15, 2012

4 out of 5

The hotel is nicely located within the Bukit Bintang area, it's around the corner from the busy Jalan Bukit Bintang and Jalan Alor streets. Surrounded by shopping mall (Time Square, Low Kit, Sungei Wang Plaza...etc etc and the monorail station Imbi directly infront of the hotel. The hotel is modern and clean, bed is comfortable, hotel offered airport shuttle to the airport at a cost slightly higher than taxi but it was well worth it because the taxis are quite new and spacious. The hotel doesnt offer any massage services but these services are easily accessible in the Bukit Bintang area. The location is great in general without feeling the "backstreet" feeling of Bukit Bintang if you are new to KL. Definitely will stay again!

Review by: Peter the foot traveller
Date stayed August 13, 2012

4 out of 5

I really enjoy stayed at Melia Hotel. Beause the room big and location convinient.

Review by: Rictheo1314
Date stayed July 31, 2012

3 out of 5

I've always liked to stay at business hotels during my trips overseas. They always know how to take care of their guests. However it was very disappointing that free wifi is not included in my pricey SGD$150 per night deal at Melia. I thought they can do better than that. Oh and the pool guy wasnt very nice. My son and I got to the pool at about 6.45pm & requested to swim till 7.15pm for a quick dip. But he insisted that pool closes at 7pm & came to remove the seat pad from my chair where my bag was placed while I was swimming at 7pm sharp. I think thats just cold.

Review by: Mrs K
Date stayed June 13, 2012

4 out of 5

Very pleasent stay, have stayed in this hotel 4 times now and have enjoyed everything. Close to everything. Breakfast is one of the Best in Malaysia.

Review by: Anonymous
Date stayed March 22, 2012

5 out of 5

Excellent hotel, very good breakfast, next door to monorail (Imbi)

Review by: Ari
Date stayed March 9, 2012

4 out of 5

A nice hotel in a good central location. Food was decent and the room was great for the price. Transport can be a challenge anywhere in the city, but the hotel itself was fine. A busy spot with lots happening and plenty to do...maybe better for couples on their own or singles. Nice little pool on the back of the building off the street.

Review by: Will Travelled
Date stayed January 10, 2012

5 out of 5

hotel ok .............. friendly staff .. pleasant staff .. nice buffet ....

Review by: micky chen
Date stayed December 18, 2011

5 out of 5

honestly ..i'm regular guest for this hotel ...cos this hotel located at great locate and monorail ..easy to hang around .plus friendly hotel staff and etc..i will come back

Review by: micky chen
Date stayed December 18, 2011

4 out of 5

Great stay location for shopping at KL, Bukit Bingtang & TimeSq. But i cant imagine why i was charge RM7 for making local call to book for airport taxi.(Call duration=3mins) Before booking taxi myself, i check with hotel which charge 2X fare to Airport compare to my own booking. 5* Hotel with 3* or below services. Stay only when u shopping at KL

Review by: ispdave
Date stayed December 7, 2011

4.4 out of 5

recommend this hotel it is opposite one of the big malls "Time Square" and if you are into electronics the mall behind is excellent also you have the monorail station at your door step.

Review by: Anonymous
Date stayed August 29, 2011

5 out of 5

We stayed at "the Level" and found the service and staff to be extremely good. Would highly recommend this hotel and area to anyone looking for accommodation in KL

Review by: Anonymous
Date stayed August 28, 2011

4.4 out of 5

We would recommend this hotel to anyone. it is in a prime location and we had no problems with anything. The only thing i would say is that if the hotel undergoes some renovations (showers could do with a change),it will really attract far more people. The staff were helpful and cheerful. We had 3 rooms booked as were 3 couples meeting up for holiday. on checkin, we requested the rooms to be all on the same floor (the third couple had not arrived yet). they made sure we were all on the same floor and only doors from each other. Breakfast was brilliant. We will definitely go back.

Review by: Anonymous
Date stayed August 21, 2011

4.4 out of 5

I was impressed with their excellent Customer Service. Upon check in I was given a room near an exit door right at the end of the aisle which I was very uncomfortable with. Though the hotel was fully booked, the staff managed to get another room for us after seeking approval from his manager. Me and my sister had shopped a lot! We lugged 8 full bags of stuffs including 2 oversized bags. Our coach was parked 5mins walk from the Hotel. Seeing our bags, the Hotel porter went the extra mile to help bring our bags to the coach, beyond the normal Hotel service offerings. We were so moved by his help coz else, it'll be hard for us to lugged those bags ourselves! I'm very satisfied with the location too. Just opposite Berjaya Times Sq means shopping is just a stone throw away. And if you are hungry in the middle of the nite, you could walk towards the back of the hotel towards Bukit Bintang where you can find rows of cafes and eateries which close very late into the nite.

Review by: HEZRIN HASHIM
Date stayed August 9, 2011

4.2 out of 5

This hotel is right in the action!. It is opposite the Times Square shopping mall and withing walking distance to lots of other fantastic shopping centres. It is near what is called the Golden Triangle - super, super shopping!!The rooms are quite large - maybe a little tired but are clean. There is road noise from the street- ask for a room on higher floors. The hotel is next the monorail Imbi- this allowed access to the rail system - travelling by train and monorail can be crowded at peak times but it is very cheap. The breakfast is good value .

Review by: Wayne Gill
Date stayed July 14, 2011

Melia Kuala Lumpur Hotel photos

Melia Kuala Lumpur Hotel Exterior
Exterior
Melia Kuala Lumpur Hotel Deluxe room
Deluxe Room
Melia Kuala Lumpur Hotel Lounge
Lounge
Melia Kuala Lumpur Hotel Reception
Reception
Melia Kuala Lumpur Hotel Room
Room
Melia Kuala Lumpur Hotel Swimming pool
Swimming pool
Melia Kuala Lumpur Hotel Exterior
Exterior
Melia Kuala Lumpur Hotel Fitness centre
Fitness Centre
Melia Kuala Lumpur Hotel Meeting room
Meeting room
Melia Kuala Lumpur Hotel Restaurant
Restaurant
Melia Kuala Lumpur Hotel Room
Room
Melia Kuala Lumpur Hotel Meeting room
Meeting room
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