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Istana Hotel Kuala Lumpur

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Istana Hotel Kuala Lumpur

5 Stars

73 Jalan Raja Chulan Kuala Lumpur 50200


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Istana Hotel Kuala Lumpur ExteriorIstana Hotel Kuala Lumpur BarIstana Hotel Kuala Lumpur BathroomIstana Hotel Kuala Lumpur Club Room
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Rating criteria
Rating
Cleanliness 4
Facilities 3.5
Service 4.5
Location 4.5
Pricing 4.5
Overall 4.2
Set amidst the major business areas, shopping centres and entertainment hubs, Istana Hotel Kuala Lumpur serves as the ideal location for both business and leisure travellers. Golden Triangle is just 200 metres away from this property. Must see attraction is KLCC, 400 metres away. Sungei Wang Plaza is 600 metres away. Shoppers can visit the Pavilion Mall, which has an exciting array of designer brands.

Location
Located along Raja Chulan and the intersection of Jalan Sultan Ismail, Istana Hotel is within walking distance to Dewan Filharmonik Petronas and Craft Complex.Visit to Berjaya Times Square, 900 metres away would be worthy.

Rooms
Istana Hotel in Kuala Lumpur features 505 well-appointed guestrooms and suites designed to suit every individual's personal and corporate needs. All units feature flat screen TV, Internet access and telephone with voicemail service.

Restaurant
Taste Asian and International cuisines in the Urban Restaurant or experience the best Malaysian buffet in town at the Taman Sari Brasserie. Guests can enjoy cocktails and snacks while listening to the melodious tones of the live band at the Songket Lounge.

General
Istana Hotel Kuala Lumpur's 14 versatile meeting rooms are perfect for hosting various business and social meetings. A must visit attraction in Kuala Lumpur is Bukit Bintang, home to many landmark shopping centres, cafes, clubs, malls and specialty shops.

Additional Information

  • 200 m to the Golden Triangle
  • 400 m to the KLCC
  • 600 m to the Sungei Wang Plaza
  • 900 m to the Berjaya Times Square

Hotel Facilities

  • Baby Sitting Service
  • Bar / Lounge
  • Conference Facilities
  • Gym / Fitness Facilities
  • Laundry Services
  • Night Club
  • Photocopying Facilities
  • Room Service
  • Spa / Wellness Centre
  • Swimming Pool - Outdoor
  • Ballroom
  • Business Centre
  • Currency Exchange Services
  • Internet Access - Wireless
  • Lift / Elevator
  • Non-Smoking Rooms
  • Reception
  • Safe Deposit Box
  • Squash Court
  • Tour Desk
  • Banquet Facilities
  • Concierge
  • Doctor On Call
  • Jacuzzi / Whirlpool
  • Lobby
  • Parking Facilities
  • Restaurant
  • Sauna
  • Steam Room

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Mini Bar
  • Tea and Coffee Making Facilities
  • Ensuite / Private Bathroom
  • Internet Access
  • Radio
  • Telephone
  • Flat Screen TV
  • Iron / Ironing Board
  • Safe
  • Voicemail

Istana Hotel Kuala Lumpur Guest Reviews (139)


Istana Hotel Kuala Lumpur
4 out of 5

Staff was very obliging to let us check in very early at 8.30 am when we arrived in KL after taking the first flight in the morning. Hotel was walking distance to the shopping area of Bukit Bintang. Room was neat & clean. The single bed could be bigger for comfort.

Teow sh wrote on January 13, 2013


Istana Hotel Kuala Lumpur
4 out of 5

The room was big and comfortably clean. It was our second time to stay in this hotel and since our last visit the hotel seemed to have undergone some refurbishings. The room would still have tell-tale signs of wear and tear, but for the price you pay and the cleanliness it offers, we need not complain. Free wi-fi in the room was a big bonus.

R's Mom wrote on January 8, 2013


Istana Hotel Kuala Lumpur
5 out of 5

Very impressive entrance and the rooms didn't disappoint either - whole experience was excellent. Staff very efficient, smartly dressed and pleasant at all times. The smorgasbords were a wonderful idea catering for all nationalities and food tastes - excellent value too! It was a pleasure to learn later that the Istana is very popular with Malaysians also so not the usual style Western hotel.

Ken and family wrote on November 29, 2012


Istana Hotel Kuala Lumpur
3 out of 5

they have weird smell in the room i dont know is that because they give me smoking room(i remember that i request for NON-SMOKING ROOM).the staff at check in counter not so friendly.need some improvement for the room anyway.

stranger123 wrote on November 25, 2012


Istana Hotel Kuala Lumpur
4 out of 5

A bit disorganised at first, with room not ready when we arrived. No safe in room and fridge not working, but both eventually sorted out. Staff very friendly and helpful. Room very spacious and comfortable.

Blueyb wrote on November 4, 2012


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Overall Guest Rating

Overall4.2 out of 5
Cleanliness4 out of 5
Facilities3.5 out of 5
Service4.5 out of 5
Location4.5 out of 5
Pricing4.5 out of 5

Istana Hotel Kuala Lumpur Guest Reviews

SortBy:

4 out of 5

Staff was very obliging to let us check in very early at 8.30 am when we arrived in KL after taking the first flight in the morning. Hotel was walking distance to the shopping area of Bukit Bintang. Room was neat & clean. The single bed could be bigger for comfort.

Review by: Teow sh
Date stayed January 13, 2013

4 out of 5

The room was big and comfortably clean. It was our second time to stay in this hotel and since our last visit the hotel seemed to have undergone some refurbishings. The room would still have tell-tale signs of wear and tear, but for the price you pay and the cleanliness it offers, we need not complain. Free wi-fi in the room was a big bonus.

Review by: R's Mom
Date stayed January 8, 2013

5 out of 5

Very impressive entrance and the rooms didn't disappoint either - whole experience was excellent. Staff very efficient, smartly dressed and pleasant at all times. The smorgasbords were a wonderful idea catering for all nationalities and food tastes - excellent value too! It was a pleasure to learn later that the Istana is very popular with Malaysians also so not the usual style Western hotel.

Review by: Ken and family
Date stayed November 29, 2012

3 out of 5

they have weird smell in the room i dont know is that because they give me smoking room(i remember that i request for NON-SMOKING ROOM).the staff at check in counter not so friendly.need some improvement for the room anyway.

Review by: stranger123
Date stayed November 25, 2012

4 out of 5

A bit disorganised at first, with room not ready when we arrived. No safe in room and fridge not working, but both eventually sorted out. Staff very friendly and helpful. Room very spacious and comfortable.

Review by: Blueyb
Date stayed November 4, 2012

5 out of 5

I loved the pool. It was so relaxing. Staff are friendly. Free wifi. Clean rooms. Great location for shopping.

Review by: Super grandma
Date stayed November 4, 2012

3 out of 5

yes that wasa a ok hotel to stay central in the center of the nigth life and shping senter and 5 - to 10 minut walk you rich all thing you need

Review by: pippo
Date stayed October 26, 2012

3 out of 5

Awesome location and great buffet breakfast. Rooms are very tired and need of upkeep. Rooms also dirty and poorly maintained daily. Staff were friendly but there are so man of them wishing you a good morning, good afternoon and good evening that it becomes a bit over bearing.

Review by: luxor07
Date stayed September 25, 2012

5 out of 5

Staff spoken good English and was very helpful when questioned. Free cable internet which a bonus. Rooms are comfortable and clean

Review by: Anonymous
Date stayed September 24, 2012

3 out of 5

I had been a regular supporter for Hotel Istana over the past years however during my recent two visits to the hotel in August 2012 I had some doubts. First visit on 11 Aug was perfect we had a good usual room and greetings from staff of Istana however second visit 26 Aug were terrible. The staff took such a long time to check in for me and the room was below standard. We were dead tired checking in close to midnight and yet the staff was procrastinating in the check in, they don't even allow us with a late check out and are unable to answer whether breakfast is included. Such a disappointment in my recent visit.

Review by: HoHoHo
Date stayed August 30, 2012

5 out of 5

the room so nice,only abit far from heart of the city.we like the hotel very much,there very good price for 5 star hotel for that price i got.i will stay there again for my family trip...

Review by: yani
Date stayed August 25, 2012

5 out of 5

the location was good, the room was cleaned the cleaners were very good in their job. However, the staff at the front counter were always very busy, they got our room mixed up and gave us the smoking floor. These took a some time to fix up - eg, change of rooms, therefore moving luggages and the waiting around for the staff to serve us

Review by: Ryde
Date stayed August 9, 2012

4 out of 5

Very nice hotel,room was large but needs upgrade,put hay you get what you pay for,so if you pay more im sure it gets better,we did have a Sultan there for 3 days so must be ok.Must say the staff were great.

Review by: Michpen
Date stayed August 7, 2012

4 out of 5

Several staffs standing at lobby greeting everyone passing by gives the impression that the hotel is aiming to project a friendly image. Maybe it went a bit overboard when the reception called the room to check if everything was in order. This made one a bit suspicious if they are checking if anyone was in the room or not. This call came after when I requested for a luggage stand from room service and the person kept on asking for my full name! No newspaper was delivered to the room for the 4 days we were there. When I asked the counter about the newspaper they said that only the Sun, a free daily, was delivered but not any paid newspaper. With squeaky toilet door, very few TV channels and empty mini-bar I believe the hotel should drop a star to 4.

Review by: ES Kwa
Date stayed August 1, 2012

2 out of 5

the hotel stuff at the entrance is very polite but not at the front desk. room size is ok but very old and especially the toilet is very very old. there is a weird smell in the hotel lobby as well.

Review by: Vicai
Date stayed July 25, 2012

4 out of 5

Got a good price but things like the fridge not working after 3 times and also just as many others mention the lobby/entrance are 5 star but the rooms are no more than 4 star.. need refurbished badly.

Review by: Matt27
Date stayed June 25, 2012

4 out of 5

The service is excellent and attentive. The location was very convenient with the monorail close by and the within easy walking distance to the main shopping district of Bukit Bintang. The shower recess is a bit old with visible mould on the grout but it was clean

Review by: Scootachic
Date stayed June 22, 2012

5 out of 5

I was warmly welcomed by the staff. My room was nice and spacious. The fridge was not working, but replaced instantly! The breakfast buffet had a great variety of international and local food. I enjoyed my treatment in the Spa ( the music was a bit too loud, but they turned the volume down upon my request) The location is perfect for shoppers, diners and night life. I will return to KL to share this experience with my family.

Review by: Geraldine
Date stayed April 27, 2012

4 out of 5

We had a wonderful time @ the Istana great location stayed in he club room with acess to the club longe where they rely spoil you overall a fab experience thank you Istana

Review by: Davidnsusan
Date stayed April 18, 2012

4 out of 5

The Istana has a great location, excellent staff but the rooms are beginning to get old and need some renovation. Overall though a good value for the price.

Review by: matsalleh9
Date stayed April 12, 2012

Istana Hotel Kuala Lumpur photos

Istana Hotel Kuala Lumpur Exterior
Exterior
Istana Hotel Kuala Lumpur Bar
Bar
Istana Hotel Kuala Lumpur Club Room
Club Room
Istana Hotel Kuala Lumpur Club Room
Club Room
Istana Hotel Kuala Lumpur Deluxe room
Deluxe Room
Istana Hotel Kuala Lumpur Dining
Dining
Istana Hotel Kuala Lumpur Lobby
Lobby
Istana Hotel Kuala Lumpur Swimming pool
Swimming pool
Istana Hotel Kuala Lumpur Exterior
Exterior
Istana Hotel Kuala Lumpur Bathroom
Bathroom
Istana Hotel Kuala Lumpur Club Room
Club Room
Istana Hotel Kuala Lumpur Deluxe room
Deluxe Room
Istana Hotel Kuala Lumpur Deluxe room
Deluxe Room
Istana Hotel Kuala Lumpur Fitness centre
Fitness Centre
Istana Hotel Kuala Lumpur Restaurant
Restaurant
Istana Hotel Kuala Lumpur Deluxe room
Deluxe Room
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