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Hyatt Regency Hotel Cancun

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Hyatt Regency Hotel Cancun

Hyatt Regency Hotel Cancun

4 Stars

Hotel Zone Cancun Quintana Roo 77500


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Hyatt Regency Hotel Cancun RoomHyatt Regency Hotel Cancun Banquet roomHyatt Regency Hotel Cancun Meeting roomHyatt Regency Hotel Cancun Room
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 3
Location 4
Pricing 4
Overall 4.8
Assuring comfortable accommodation with quality service, the Hyatt Regency Hotel Cancun offers an inviting atmosphere and the most gracious hospitality to its guests.

Location
Located in Punta Cancun, the Hyatt Regency Hotel is right next to the Caribbean Sea and 25 minutes drive from the airport. This property is just steps away from world-class shopping, restaurants and the best nightlife in Cancun.

Rooms
Offering magnificent views of lagoon or city, the 295 well-appointed accommodation units have been elegantly furnished with an array of in-room amenities to ensure you a pleasurable stay.

Restaurant
Overlooking the Caribbean Sea, the onsite restaurant serves delicious a la carte, international and Mexican cuisine for you to feast on. You can also unwind with a fine drink at the lounge bar.

General
The hotel also offers 7 well-appointed meeting rooms that can accommodate up to 430 guests for organising various important events. You can also avail the spa treatments, which includes gymnasium, facial, Swedish massages and chocolate therapies.

Additional Information

  • 25 min drive to the Airport

Hotel Facilities

  • Baby Sitting Service
  • Business Centre
  • Disabled Facilities
  • Lobby
  • Room Service
  • Banquet Facilities
  • Conference Facilities
  • Gym / Fitness Facilities
  • Parking Facilities
  • Safe Deposit Box
  • Bar / Lounge
  • Currency Exchange Services
  • Laundry Facilities
  • Restaurant
  • Spa / Wellness Centre

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Voicemail
  • Cable / Satellite TV
  • Mini Bar
  • Ensuite / Private Bathroom
  • Telephone

Hyatt Regency Hotel Cancun Guest Reviews (29)


Hyatt Regency Hotel Cancun
4 out of 5

Our very first trip too Cancun and we stayed at the Hyatt Regency Cancun and I must say that was extremely impressed with the Staff, especially Teresa(front desk) and Alejandro(bell hop); the resort itself was amazing and had an awesome location, the Beach was also by far the best part of the trip! The Cons, food was overpriced throughtout the resort and wasn't very good at all; we ate 3 times on the property and were pretty disappointed each time, but as I said before the Staff and the property were both impressive, so we would stay again most definitely!

Snackdaddy wrote on January 21, 2012


Hyatt Regency Hotel Cancun
3 out of 5

Considering a name like the Hyatt, I was expecting better service. We came early for check-in, which is a 3. When I approached the check in desk again at 3, the room was still not ready and we had to wait another 30 minutes. We were given an ocean view room, but the room also faced the Dreams hotel. The Dreams Hotel has massive combine fans outside, which were right under our window and you will hear them humming the whole night--they are quite loud. The internet at this hotel is also quite pricey at around $15 per day, whereas I know some of the other hotels have free wifi. The deli has internet for about $1.50 for 15 minutes, but it is really slow. The cleaning also was not that great. On the positive side, Restaurant O and it's buffet has some fantastic food and the pool and beach area is really nice.

Justyna wrote on January 13, 2012


Hyatt Regency Hotel Cancun
2 out of 5

I am sorry to say I was not happy with this trip. Our flight was delayed one day and we were still charged for that night. (it wasn't like they were booked up and needed that room), The wind coming through the sliding doors was noisy and it made it hard to get a good nights sleep, the thermostat would not work correctly. We had a hard time finding our rep most of the time, although they were very nice to us when we did find them. I took someone very special to Cancun with me and they were not happy, and that looks bad on me and your co. I have never complained about a trip before but this was not good.

Deco wrote on January 12, 2012


Hyatt Regency Hotel Cancun
4 out of 5

It was good - Everyone enjoyed themselves. Unfortunately, the pool was not heated (even the upper pool,which was slated as a heated pool!) - Not one person was luxuriating in the pool on the sunny days!! That was dissapointing to me for my family. There was no outdoor jacuzzi - which is unusual for Mexico.

Kidder wrote on January 9, 2012


Hyatt Regency Hotel Cancun
5 out of 5

Great hotel with perfect location, delicious food and drinks and super awesome staff!!

MarinaL wrote on January 9, 2012


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Overall Guest Rating

Overall4.8 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service3 out of 5
Location4 out of 5
Pricing4 out of 5

Hyatt Regency Hotel Cancun Guest Reviews

SortBy:

4 out of 5

Our very first trip too Cancun and we stayed at the Hyatt Regency Cancun and I must say that was extremely impressed with the Staff, especially Teresa(front desk) and Alejandro(bell hop); the resort itself was amazing and had an awesome location, the Beach was also by far the best part of the trip! The Cons, food was overpriced throughtout the resort and wasn't very good at all; we ate 3 times on the property and were pretty disappointed each time, but as I said before the Staff and the property were both impressive, so we would stay again most definitely!

Review by: Snackdaddy
Date stayed January 21, 2012

3 out of 5

Considering a name like the Hyatt, I was expecting better service. We came early for check-in, which is a 3. When I approached the check in desk again at 3, the room was still not ready and we had to wait another 30 minutes. We were given an ocean view room, but the room also faced the Dreams hotel. The Dreams Hotel has massive combine fans outside, which were right under our window and you will hear them humming the whole night--they are quite loud. The internet at this hotel is also quite pricey at around $15 per day, whereas I know some of the other hotels have free wifi. The deli has internet for about $1.50 for 15 minutes, but it is really slow. The cleaning also was not that great. On the positive side, Restaurant O and it's buffet has some fantastic food and the pool and beach area is really nice.

Review by: Justyna
Date stayed January 13, 2012

2 out of 5

I am sorry to say I was not happy with this trip. Our flight was delayed one day and we were still charged for that night. (it wasn't like they were booked up and needed that room), The wind coming through the sliding doors was noisy and it made it hard to get a good nights sleep, the thermostat would not work correctly. We had a hard time finding our rep most of the time, although they were very nice to us when we did find them. I took someone very special to Cancun with me and they were not happy, and that looks bad on me and your co. I have never complained about a trip before but this was not good.

Review by: Deco
Date stayed January 12, 2012

4 out of 5

It was good - Everyone enjoyed themselves. Unfortunately, the pool was not heated (even the upper pool,which was slated as a heated pool!) - Not one person was luxuriating in the pool on the sunny days!! That was dissapointing to me for my family. There was no outdoor jacuzzi - which is unusual for Mexico.

Review by: Kidder
Date stayed January 9, 2012

5 out of 5

Great hotel with perfect location, delicious food and drinks and super awesome staff!!

Review by: MarinaL
Date stayed January 9, 2012

4 out of 5

Great location! Close to shops and a very lively night life. The staff were all so friendly and helpful . We enjoyed beautiful beaches, swimming pools and the gym. The restaurants had great food although a bit pricey. The only downside was the smell of must but i heard this was common in all the hotels. We would difinitly return!

Review by: Fseraj
Date stayed January 8, 2012

5 out of 5

WE LOVED THIS HOTEL...PERFECT..COULDNT GET ANY BETTER..WOULD RECOMMEND OVER AND OVER..FOOD WAS GREAT..ATE BUFFET ONE MORNING..$16.00 AND WAS THE BEST BUFFET WEVE HAD..TONS OF CHOICES..ATE DINNER IN THE GRILL BY THE OCEAN FOR DINNER ONE NIGHT AND IT WAS THE BEST SALMON IN THE WORLD!! LOVED IT... THE JETTY OUT FRONT MAKES THE WATER A LIL CALMER ..PERFECT FOR SWIMMING AND SNORKELING.. THE ROOMS WERE VERY CLEAN AND AC WORKED PERFECT..WE WOULD DEFINATELY STAY HERE AGAIN!!!

Review by: ANERSONS
Date stayed December 30, 2011

4 out of 5

We stayed at the Hyatt for 5 nights. Overall our stay was pleasant, though we did encounter some problems on day one. Pros: Clean hotel, clean rooms and bathrooms. Friendly and efficient staff. Plenty of activities for the family at the pool and on the beach. We got an oceanview room facing east, so were able to enjoy watching the sunrise every morning. The beach is close and kept very clean. Every morning seaweed and other debris is swept and removed. Also since the hotel is at the end of the hotel zone, it is pretty secluded and safe. Cons: Management is unfriendly. Not very helpful. Construction is quite poor. The caulking on the balcony wall in our room was all but gone. The first night of our stay there was a bad thunderstorm. Water leaked in through the balcony door and flooded the room. The staff had to use about 100 towels to clean the room. The management refused to allow us to change rooms. So we had to sleep the entire night with towels on the floor. Every night after that, there was a weird humming noise in the room, like a vacuum being run. Again this was from the air and wind blowing in through the leaks and gaps in the balcony glass door. At this pont we were too tired arguing with the management . We slept all 5 nights with the door wide open and the a/c running full blast. The restaurants don't have a lot of food choices. We were quite disappointed with the menu selection, especially with vegetarian items. Even the drinks selection is quite limited. This is not an all-inclusive hotel and the food prices are quite high which can lighten your wallet quite a bit. If you are travelling with family and plan to spend a lot of time at the hotel, it may be wiser to avoid staying at the Hyatt.

Review by: IndianFamily
Date stayed December 28, 2011

3 out of 5

Hotel overall is average, no frills, no Jacuzzi and minimal amenities. Would be great if they step up and offer free wi-fi to guests - otherwise you pay $15.USD per day....they do however give you free water bottles.... Location is super, grand beach but for food you need to go off property as the options are very limited....the one coffee shop/ice cream parlor/bakery has super slow staff that seems confused and the products are not that fresh in the bakery (my experience) - staff was kind and had a good promo to keep you spending on property - Spend $100. USD they will match it up to $250. USD so basically like 50% off....but you don't get change back for unused monies....I would say it's a 3 star yet the price is a 4-5 star....

Review by: La Sienna Gorda
Date stayed December 27, 2011

4 out of 5

It's hard to be objective when you travel. I mean, as we drive to the airport, everyone picked up said they're hotel was the best. For one, you want to believe that. Who wants to say they booked a horrible hotel, plus you don't get to compare your hotel to others... That being said, here's my subjective take. A traveler with parents, and two children age 10 & 16. Overall rating - **** (4) Beach - ***** (5) Family friendly - ***** (5) Party friendly - *** (3) Food - **** (4)

Review by: Rob66
Date stayed December 26, 2011

4 out of 5

The hotel has a beautiful sandy beach to walk and there is always a refreshing breeze. People were friendly even though some did not speak a lot of English. Our room was quiet with convenient access to outside. We were able to walk to shopping areas and restaurants. The hotel has a delicious buffet and planned activities for everyone's enjoyment! We would be happy to come again.

Review by: Sue and adult children
Date stayed December 24, 2011

4 out of 5

Hotel very plain for a Hyatt good location friendly staff good breakfast buffet. Great view of the ocean and of the hotel zone

Review by: shoprat
Date stayed December 23, 2011

4 out of 5

Location was perfect if you are looking for someplace quiet, but close enough to the action to walk. Sea views are amazing. The breakers made the swimming area at the beach very desirable. All of the staff were friendly and extremely helpful. The breakfast buffet was above average and the hotel restaurant definately had some quality dishes, if you choose well. Overall this was a great getaway and we would stay there again.

Review by: tinmen
Date stayed December 20, 2011

4 out of 5

Great location, nice facilities, really nice gym! Only downside in my opinion was the price of food/drinks. Never ate/drank there due to that, so not sure about the taste.

Review by: LuvCancun
Date stayed December 18, 2011

5 out of 5

the beds were comfortable n super clean..what i loved the most was the walking distance to the clubs.saved alot on taxis..which is a huge plus :) will definitley stay there again

Review by: Jazzy 22
Date stayed December 15, 2011

5 out of 5

The staff is excellent ,friendly and competent and the quality of the food in the hotel restaurant "Grill" should be more constant

Review by: Nikitas
Date stayed November 30, 2011

1 out of 5

went there during the thanksgiving break. the location is good and so is the beach front. Room and other amenities were not good. Very unlike what's shown on website. The toilets don't flush properly (they claim it's ecological toilet...haha) you end up flushing all the while. The washbasin gets filled up . The room is small. I tried to move to other room and the hotel staff helped me check out other rooms but all their rooms have same problem. I ended up cancelling my stay after staying there just for one night which is the minimum. Orb itz call center personnel didn't help much. I ended up spending lot on international minutes. On top of that the person called me back on my US cell phone # after few minutes to tell me that they made an error in calculating my refund amount -- leading to international calling charges on my cell phone. I moved to another 4 star property with same price and much much much better ambiance, cleanliness, hotel staff, and amenities. Will think twice before using this hotel after this experience. Regarding the grayline pickup service - i would advise not to purchase. It's a time share cab so they drop many people on the way. While returning they didn't even wait for 5 mins. I had to get a taxi which cost me exactly the same amount.

Review by: kvalok
Date stayed November 27, 2011

4 out of 5

Very nice staff! From Wait staff to Bartenders, doormen, etc all were very professional and courteous! Beach was wide and great, probably the best beach in Cancun. Room was nice and the hotel grounds were very nice. Only complaint was the price of drinks, and food was expensive! The old adage of tipping well, did gain stronger drinks but like anything else when paying for your stay those things should be expected regardless of tipping well. I would return, but I would eat and drink more outside of the hotel.

Review by: MaizeandBlue
Date stayed November 27, 2011

5 out of 5

WE HAD A GREAT STAY. THE HOTEL WAS PERFECT WITH GREAT STAFF. THE ROOM WAS VERY CLEAN AND THE HOTEL WAS LOCATED CLOSE TO SHOPS AND THE FOOD AT THE HOTEL WAS VERY GOOD. WE WILL BE BACK!

Review by: TRIGGER DOG
Date stayed November 24, 2011

4 out of 5

Rooms are VERY clean, the location is at the "party" end of the strip, but pulled back off the strip so you can remove yourself from the strip but you're only a short walk to all the action. Also, it's closer to the Cancun downtown, called el centro. Do your shopping and real Mexico eating downtown. The bed in our room was amazing. This hotel is not for people who are afraid of heights! They offer, while we were there, a match program to encourage you to spend your money at the hotel. You give them 100 and they match it. If you want to eat or drink or use the spa services, its a great deal. But remember, your TIPs cant be taken from this account. We were surprised to learn we had a credit of 400 pesos and but owed 480 from the tips.

Review by: Zach A
Date stayed November 19, 2011

Hyatt Regency Hotel Cancun photos

Hyatt Regency Hotel Cancun Room
Room
Hyatt Regency Hotel Cancun Banquet room
Banquet room
Hyatt Regency Hotel Cancun Room
Room
Hyatt Regency Hotel Cancun Beach
Beach
Hyatt Regency Hotel Cancun Double room
Double Room
Hyatt Regency Hotel Cancun Lobby
Lobby
Hyatt Regency Hotel Cancun Sauna
Sauna
Hyatt Regency Hotel Cancun Suite
Suite
Hyatt Regency Hotel Cancun Suite
Suite
Hyatt Regency Hotel Cancun Room
Room
Hyatt Regency Hotel Cancun Meeting room
Meeting room
Hyatt Regency Hotel Cancun Exterior
Exterior
Hyatt Regency Hotel Cancun Dining room
Dining room
Hyatt Regency Hotel Cancun Function room
Function Room
Hyatt Regency Hotel Cancun Meeting room
Meeting room
Hyatt Regency Hotel Cancun Restaurant
Restaurant
Hyatt Regency Hotel Cancun Suite
Suite
Hyatt Regency Hotel Cancun Terrace
Terrace
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