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Hotel Royal Kuala Lumpur

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Hotel Royal Kuala Lumpur

Hotel Royal Kuala Lumpur

4 Stars

Jalan Walter Grenier Kuala Lumpur 55100


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Hotel Royal Kuala Lumpur ExteriorHotel Royal Kuala Lumpur Banquet roomHotel Royal Kuala Lumpur Fitness centreHotel Royal Kuala Lumpur Lobby
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Rating criteria
Rating
Cleanliness 3
Facilities 2.9
Service 2.9
Location 4.5
Pricing 3
Overall 3.2
Offering stylish accommodation in the heart of Kuala Lumpur's Golden Triangle, Hotel Royal Kuala Lumpur is an ideal choice for travellers on business or vacation in the Malaysian capital. Corporate visitors are within close proximity to events and exhibits at Kuala Lumpur Convention Centre. While in the city centre, tourists should not miss a trip to Petronas Twin Towers and the 60,000-square-foot Aquaria. Holidaymakers can also walk along a large bird aviary at Kuala Lumpur Bird Park.

Location
Hotel Royal is positioned on Jalan Walter Grenier in Kuala Lumpur, beside Lot 10 Shopping Centre. From the hotel, visitors have easy access to the vibrant shopping districts of Bukit Bintang Plaza, Sungei Wang Plaza and Chinatown.

Rooms
All 225 tastefully appointed rooms and suites are fitted with Internet access, satellite TV, safe deposit box, telephone, mini bar and tea- and coffee-making facilities. Non-smoking units are on offer.

Restaurant
Makan2 Restaurant at Kuala Lumpur Royal Hotel serves local and international delights buffet style. Patrons can also enjoy brews and local snacks at Lobby Lounge on site.

General
Hotel Royal Kuala Lumpur features business centre and seven equipped meeting rooms that can host corporate and social events. The hotel also has fitness centre and pool. Shuttles service, car rental, and valet and laundry services are available for added convenience.

Additional Information

  • NOTICE: The hotel is undergoing renovations until 31 Dec.
  • NOTE: Breakfast charges applicable for children 6 to 12 years old.
  • 700m to Berjaya Times Square.
  • 800m to Sungei Wang Plaza.
  • 1 km to the Train Station (Hang Toah)
  • 1.3km to Golden Triangle.
  • 1.5km to KLCC.

Hotel Facilities

  • Banquet Facilities
  • Conference Facilities
  • Gym / Fitness Facilities
  • Lobby
  • Reception
  • Safe Deposit Box
  • Bar / Lounge
  • Dining Room
  • Internet Access - Wireless
  • Non-Smoking Rooms
  • Restaurant
  • Swimming Pool - Indoor
  • Concierge
  • Faxing Facilities
  • Lift / Elevator
  • Parking Facilities (At Cost)
  • Room Service

Room Facilities

  • Cable / Satellite TV
  • Internet Access
  • Safe
  • Ensuite / Private Bathroom
  • Mini Bar
  • Tea and Coffee Making Facilities
  • Hairdryer
  • Pay-per-view Movies
  • Telephone

Hotel Royal Kuala Lumpur Guest Reviews (150)


Hotel Royal Kuala Lumpur
1 out of 5

bad food, Discriminating Staff, a construction site,Same food everyday NOT RECOMMENDED!

Seanm wrote on January 15, 2013


Hotel Royal Kuala Lumpur
3 out of 5

If u r looking at perfect central location with no expectation from the hotel............ U r in the perfect place Hotel needs to renovate badly and quickly. Having stayed in the summit room, you'd expect better/newer toilet sink!!! Basically the entire room starting from the bathroom needs to be renovated. Stayed there 2yrs back and is only getting worse with the new management. Front desk people limited service without a smile. They didn't even know which room I was staying in. Immediately on arrival they say no room. Had to point out it was a summit room for them realize and give room immediately. Needed Internet password immediately to connect for an emergency............. Only the manager can give the password and he is in a never ending meeting at 10am despite front desk informing him, apparently. Service was better with the previous management who at least provided "service with a smile" Only bright spot was the concierge were polite and kind!

Shaheera super shopper wrote on January 14, 2013


Hotel Royal Kuala Lumpur
1 out of 5

Apart from one staff member at Reception, I think the rest of your front desk staff need desperate training.They were more interested in using their phones in texting during working hours behind the desk and werent afraid to show these off.Hotel rooms were released when it was not meant to due to high risks of unsafe WHS/OHS procedures not being properly applied. Renovated rooms had no hot water, and foyer floor was constantly wet and damp. Woke up one morning, they were contractors at my front door with drop sheets trying to build a frame between the hallway and the lifts foyer with leads and equipment all over the place.Was there for three nights, complained about the hot water and dampness in the foyer of the room but not much was done.... room cleaning was not consistent, asked for a set of towels that were not left in my room, had to ask numerous times for these. Hope the new owner is taking notes.....

EDhas wrote on January 8, 2013


Hotel Royal Kuala Lumpur
4 out of 5

The location of hotel is excellent. In Bukit Bintang. Nearby Lot 10 and Sungei Wang.

LEETHE wrote on December 31, 2012


Hotel Royal Kuala Lumpur
2 out of 5

Internet wifi needs to pay extra $. Local call also needs to pay $. Room is still acceptable. The only good thing is it's location.

The snake wrote on October 6, 2012


See all reviews
Sunway Resort Hotel and Spa 5 Stars
The Westin Kuala Lumpur Hotel 5 Stars
PARKROYAL Kuala Lumpur 5 Stars
D’ Villa Residence Kuala Lumpur 3 Stars
Swiss-Garden Hotel Kuala Lumpur 4 Stars
Quality Hotel City Centre Kuala Lumpur 4 Stars
The Royale Bintang Hotel Kuala Lumpur 4 Stars
The Federal Kuala Lumpur Hotel 4 Stars
Melia Kuala Lumpur Hotel 4 Stars

Overall Guest Rating

Overall3.2 out of 5
Cleanliness3 out of 5
Facilities2.9 out of 5
Service2.9 out of 5
Location4.5 out of 5
Pricing3 out of 5

Hotel Royal Kuala Lumpur Guest Reviews

SortBy:

1 out of 5

bad food, Discriminating Staff, a construction site,Same food everyday NOT RECOMMENDED!

Review by: Seanm
Date stayed January 15, 2013

3 out of 5

If u r looking at perfect central location with no expectation from the hotel............ U r in the perfect place Hotel needs to renovate badly and quickly. Having stayed in the summit room, you'd expect better/newer toilet sink!!! Basically the entire room starting from the bathroom needs to be renovated. Stayed there 2yrs back and is only getting worse with the new management. Front desk people limited service without a smile. They didn't even know which room I was staying in. Immediately on arrival they say no room. Had to point out it was a summit room for them realize and give room immediately. Needed Internet password immediately to connect for an emergency............. Only the manager can give the password and he is in a never ending meeting at 10am despite front desk informing him, apparently. Service was better with the previous management who at least provided "service with a smile" Only bright spot was the concierge were polite and kind!

Review by: Shaheera super shopper
Date stayed January 14, 2013

1 out of 5

Apart from one staff member at Reception, I think the rest of your front desk staff need desperate training.They were more interested in using their phones in texting during working hours behind the desk and werent afraid to show these off.Hotel rooms were released when it was not meant to due to high risks of unsafe WHS/OHS procedures not being properly applied. Renovated rooms had no hot water, and foyer floor was constantly wet and damp. Woke up one morning, they were contractors at my front door with drop sheets trying to build a frame between the hallway and the lifts foyer with leads and equipment all over the place.Was there for three nights, complained about the hot water and dampness in the foyer of the room but not much was done.... room cleaning was not consistent, asked for a set of towels that were not left in my room, had to ask numerous times for these. Hope the new owner is taking notes.....

Review by: EDhas
Date stayed January 8, 2013

4 out of 5

The location of hotel is excellent. In Bukit Bintang. Nearby Lot 10 and Sungei Wang.

Review by: LEETHE
Date stayed December 31, 2012

2 out of 5

Internet wifi needs to pay extra $. Local call also needs to pay $. Room is still acceptable. The only good thing is it's location.

Review by: The snake
Date stayed October 6, 2012

2 out of 5

Arrive to check in at 3.30pm and was told there is no room ready! Broken English tells me that there were a large tour group the night before. 5 people were at the reception but only 1 person could make any decisions. Spent 15 minutes to work out that I need to come back in an hour to check-in and took another 15 to get to the room when I came back. Wireless internet costs 30 ringgits for 24 hours and was told it was not available when asking for a new pass the next day! After 20 minutes of negotiation, managed to get another 24 hour pass only to find it cut off early the next morning! Cut-offs for internet was so often that I can memorise the login and password!!

Review by: Anonymous
Date stayed September 24, 2012

4 out of 5

Hotel Royal KL is located at Bintang area. Amenities are good, the staff are pleasant and helpful.

Review by: LEETHE
Date stayed September 20, 2012

4 out of 5

nice location , nice staff you can find everything you want to see around there

Review by: pater
Date stayed July 29, 2012

2 out of 5

An average hotel in good location. It needs to be refurbished

Review by: S Akhmedov
Date stayed May 31, 2012

3 out of 5

GREAT LOCATION! However, room cleanliness need to be improved especially the service of the housekeeping.

Review by: mxsrsa
Date stayed February 17, 2012

3 out of 5

nice location. need some minor renovations on rooms. room service very poor. just make up the bed, n replace coffee, soap, etc..but did not make the room clean. called front desk and was answered rudely. asked for 2 bucket of ice but only given 1 and was scolded for asking more without even telling me why. will use this hotel as my last choice next time.

Review by: mxsrsa
Date stayed January 3, 2012

3 out of 5

nice location. need some minor renovations on rooms. room service very poor. just make up the bed, n replace coffee, soap, etc..but did not make the room clean. called front desk and was answered rudely. asked for 2 bucket of ice but only given 1 and was scolded for asking more without even telling me why. will use this hotel as my last choice next time.

Review by: mxsrsa
Date stayed January 3, 2012

3.2 out of 5

It used to be a good and comfort hotel to stay, however, as time pass, it became quite uncomfortable, especially the bathroom, the maintenance team must be quite tiring to work in this hotel, most broken thing seem to be tried quite hard by the maintenance team to fixed and not by replace and repair. This hotel by my comment need to have very serious upgrading. for RM 200++ it do not seem to be worth for the value.

Review by: Hui Teck Lau
Date stayed February 10, 2011

3.6 out of 5

Booked deluxe room and expecting a king size bed but was fully booked. End up was arranged a room with 2 single bed. Room condition is run down especially the both room.

Review by: Anonymous
Date stayed July 21, 2010

2.4 out of 5

The hotel seriously needs a major refurbishment especially the interiors of the room with a fresh coat of paints and new tilings in bathroom. The reception staff requires training in hotelreception. I was asked to sign a registration form with some else personal details and my credit card details were not properly recorded. The hotel has been badly managed . But the hotel location is great - near shops and pubs.

Review by: Anonymous
Date stayed July 19, 2010

4.4 out of 5

Good location with all the shopping area around the hotel area within walking distance. Will return back if were to go KL again

Review by: Meifang Aw
Date stayed July 6, 2010

5 out of 5

Great hotel. Fantastic location for food and shopping only 100 meters away. Its also very quite surprisingly. Its also new.

Review by: Subramaniam Suppiah
Date stayed June 7, 2010

2.8 out of 5

rooms and linen unclean, cockcroches in the room and bathroom. for breakfast food no good at all, befor it was much better. I think it is time for the rooms to be renovate.

Review by: Anonymous
Date stayed November 16, 2009

3.2 out of 5

We found the Coronade was not as good as previous year when we stayed in October 2008, some of the staff not as helpful and took some time to organise our room. When asking for items from housekeeping seem to be a delay in getting the items e.g. towels etc. Washing came back with marks on a top, not previously there. Breakfast is cold each morning. The plus,the Hotel is situated, close to monorail and to numerous shopping centres. We will be staying some where else on our next visit.

Review by: William Nichol
Date stayed October 24, 2009

4.2 out of 5

Great location, good for shoping person!

Review by: Anonymous
Date stayed October 13, 2009

Hotel Royal Kuala Lumpur photos

Hotel Royal Kuala Lumpur Exterior
Exterior
Hotel Royal Kuala Lumpur Banquet room
Banquet room
Hotel Royal Kuala Lumpur Lobby
Lobby
Hotel Royal Kuala Lumpur Meeting room
Meeting room
Hotel Royal Kuala Lumpur Room
Room
Hotel Royal Kuala Lumpur Exterior
Exterior
Hotel Royal Kuala Lumpur Fitness centre
Fitness Centre
Hotel Royal Kuala Lumpur Lounge
Lounge
Hotel Royal Kuala Lumpur Restaurant
Restaurant
Hotel Royal Kuala Lumpur Room
Room
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