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Hotel Cozumel & Resort Cozumel

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Hotel Cozumel & Resort Cozumel

Hotel Cozumel & Resort Cozumel

3 Stars

Costera Sur Km 1.7 Cozumel Quintana Roo 77600


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Hotel Cozumel & Resort Cozumel ExteriorHotel Cozumel & Resort Cozumel ActivitiesHotel Cozumel & Resort Cozumel BeachHotel Cozumel & Resort Cozumel Beauty salon
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 5
Location 5
Pricing 5
Overall 4.6
Whether you are travelling on business or leisure, the beautiful Hotel Cozumel and Resort Cozumel will suit your every requirement and make your stay an unforgettable one.

Location
Situated in proximity to downtown San Miguel, this hotel is close to the shopping area and the nightlife in Cozumel.

Rooms
The Hotel Cozumel offers 181 well-appointed guest rooms with extensive personal amenities and modern facilities thus assuring you a home away from home experience.

Restaurant
The onsite restaurant Los Arcos servers buffet breakfast, international menu for lunch and delicious dinner in a fine setting. The lobby bar at this hotel is the best place to sip your favourite drink and spend your evenings with friends.

General
The meeting room at this hotel is well equipped and ideal to host any event. During leisure, you can workout at the gymnasium or have a refreshing dip at the swimming pool and maintain your health routine.

Hotel Facilities

  • Baby Sitting Service
  • Beauty Salon / Hairdresser
  • Concierge
  • Disabled Facilities
  • Internet Access - Wireless
  • Lobby
  • Reception
  • Safe Deposit Box
  • Swimming Pool - Outdoor
  • Banquet Facilities
  • Business Centre
  • Conference Facilities
  • Gym / Fitness Facilities
  • Laundry Facilities
  • Non-Smoking Rooms
  • Restaurant
  • Shopping Arcade
  • Tour Desk
  • Bar / Lounge
  • Children's Playroom
  • Currency Exchange Services
  • Internet Access - High Speed
  • Laundry Services
  • Parking Facilities
  • Room Service
  • Spa / Wellness Centre

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Telephone
  • Cable / Satellite TV
  • Iron / Ironing Board
  • Ensuite / Private Bathroom
  • Safe

Hotel Cozumel & Resort Cozumel Guest Reviews (17)


Hotel Cozumel & Resort Cozumel
4 out of 5

This was our second trip to Cozumel and we stayed here both times. A vacation is what you make it and it you are expecting 4 or 5 star, this place is not for you. Love the location. Super close to town, 10-15 minute walk. We did not experience the discolored water that many have mentioned nor did we find the beds or pillows uncomfortable. As this is a divers hotel, which we are not, we never had to worry about fighting for a lounge chair on the beach or by the pool. The staff is just great!! The bartenders remembered us after just a couple of trips up for drinks and the wait staff at both buffets we always helpful and courteous. The food may get a little boring, but I always found something that I was satisfied with. I really enjoyed the fish tacos at the snack bar. The rooms are always nicely cleaned and they often leave you towel animals and/or flowers. We had an ocean view room and would go down stairs every morning to get a cup of coffee and then go out on our patio to watch the cruise ships come in. If I had any complaint it would be that the free wi-fi was not reliable, but you are vacation, who needs to be on the internet. We will definitely be staying here on our next trip.

Pritten wrote on January 23, 2012


Hotel Cozumel & Resort Cozumel
3 out of 5

There were many goods about this hotel: -the pool -the on-site dive shop -the beach access -LOCATION - close enough to walk to groceries and town There were also a few things that made me sad: -they did NOT respect our room choice and said that online booking agent did not send them things (Non-Smoking, Single Bed) that I had requested. The FRONT DESK STAFF WAS NOT HELPFUL AT ALL in rectifying the situation, simply stating that you have to EMAIL THE HOTEL THESE REQUESTS. No offer to help ("sorry, all rooms full."), no offer to make it better, etc. -European style appears like it comes with free breakfast. Again "Not the case, bring it up with online booking agent". These things were a bit of a downer. The smoking room that we got placed in - even though we had explicitly asked not to be and even though I am asthmatic/allergic and asked (unsuccessfully) for a change, SMELLED LIKE A SMOKING ROOM. Uck. The location made up for it, but these things were a bit of a bummer. The staff OTHER than the front desk staff were VERY HELPFUL, FRIENDLY, and ALL AROUND FANTASTIC!!! They, as well as the location, are what kept this score as high as it was. OVERALL - Decent hotel for the price and location, just don't expect much from the front desk staff, and be sure to explicitly email the hotel with any recommendations, and keep copies of this to show them at check-in.

JML04 wrote on January 21, 2012


Hotel Cozumel & Resort Cozumel
3 out of 5

average food.great pool .dock on beach for dive boats.Great drying stations for gear.lockers available for gear. 10 minute walk to town. town.

cozumel jim wrote on January 11, 2012


Hotel Cozumel & Resort Cozumel
3 out of 5

This is the second time my family and I have stayed at the Hotel Cozumel and Resort. It is had to beat the price.. just do not expect any thrills. The breakfast is ok.. however the dinners are pretty bad.. The staff is wonderful and the convenience of the dive shop with lockers just across the road is great.. Careful of the weights in the "workout" room.. They fall over easily!

Colorado Diver wrote on January 5, 2012


Hotel Cozumel & Resort Cozumel
2 out of 5

This is definitely a get what you pay for hotel. It is relatively clean and the staff is all wonderful. The beds are really hard and the food is awful... and I am not a picky eater. The location is close enough to walk to town and has a great in house dive operator.. Dive Paradise. My advice is to stay at a nicer all inclusive if that is your thing or better yet stay at one of the smaller places like Casa Mexicana or Blue Angel.

Anonymous wrote on December 31, 2011


Coral Princess Hotel and Dive Resort 3 Stars
Cozumel Palace - All Inclusive 4 Stars
Hotel B Cozumel 2 Stars
Playa Azul Golf Inclusive 3 Stars
El Cozumeleno Beach Resort Cozumel All Inclusive 3 Stars
Fiesta Americana Cozumel - All Inclusive 3 Stars
Allegro Cozumel Resort - All Inclusive 3 Stars
Hotel Melia Cozumel All Inclusive Golf & Beach Resort 3 Stars
El Cid La Ceiba Beach Hotel Cozumel 3 Stars
Casa Mexicana Cozumel 3 Stars

Overall Guest Rating

Overall4.6 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service5 out of 5
Location5 out of 5
Pricing5 out of 5

Hotel Cozumel & Resort Cozumel Guest Reviews

SortBy:

4 out of 5

This was our second trip to Cozumel and we stayed here both times. A vacation is what you make it and it you are expecting 4 or 5 star, this place is not for you. Love the location. Super close to town, 10-15 minute walk. We did not experience the discolored water that many have mentioned nor did we find the beds or pillows uncomfortable. As this is a divers hotel, which we are not, we never had to worry about fighting for a lounge chair on the beach or by the pool. The staff is just great!! The bartenders remembered us after just a couple of trips up for drinks and the wait staff at both buffets we always helpful and courteous. The food may get a little boring, but I always found something that I was satisfied with. I really enjoyed the fish tacos at the snack bar. The rooms are always nicely cleaned and they often leave you towel animals and/or flowers. We had an ocean view room and would go down stairs every morning to get a cup of coffee and then go out on our patio to watch the cruise ships come in. If I had any complaint it would be that the free wi-fi was not reliable, but you are vacation, who needs to be on the internet. We will definitely be staying here on our next trip.

Review by: Pritten
Date stayed January 23, 2012

3 out of 5

There were many goods about this hotel: -the pool -the on-site dive shop -the beach access -LOCATION - close enough to walk to groceries and town There were also a few things that made me sad: -they did NOT respect our room choice and said that online booking agent did not send them things (Non-Smoking, Single Bed) that I had requested. The FRONT DESK STAFF WAS NOT HELPFUL AT ALL in rectifying the situation, simply stating that you have to EMAIL THE HOTEL THESE REQUESTS. No offer to help ("sorry, all rooms full."), no offer to make it better, etc. -European style appears like it comes with free breakfast. Again "Not the case, bring it up with online booking agent". These things were a bit of a downer. The smoking room that we got placed in - even though we had explicitly asked not to be and even though I am asthmatic/allergic and asked (unsuccessfully) for a change, SMELLED LIKE A SMOKING ROOM. Uck. The location made up for it, but these things were a bit of a bummer. The staff OTHER than the front desk staff were VERY HELPFUL, FRIENDLY, and ALL AROUND FANTASTIC!!! They, as well as the location, are what kept this score as high as it was. OVERALL - Decent hotel for the price and location, just don't expect much from the front desk staff, and be sure to explicitly email the hotel with any recommendations, and keep copies of this to show them at check-in.

Review by: JML04
Date stayed January 21, 2012

3 out of 5

average food.great pool .dock on beach for dive boats.Great drying stations for gear.lockers available for gear. 10 minute walk to town. town.

Review by: cozumel jim
Date stayed January 11, 2012

3 out of 5

This is the second time my family and I have stayed at the Hotel Cozumel and Resort. It is had to beat the price.. just do not expect any thrills. The breakfast is ok.. however the dinners are pretty bad.. The staff is wonderful and the convenience of the dive shop with lockers just across the road is great.. Careful of the weights in the "workout" room.. They fall over easily!

Review by: Colorado Diver
Date stayed January 5, 2012

2 out of 5

This is definitely a get what you pay for hotel. It is relatively clean and the staff is all wonderful. The beds are really hard and the food is awful... and I am not a picky eater. The location is close enough to walk to town and has a great in house dive operator.. Dive Paradise. My advice is to stay at a nicer all inclusive if that is your thing or better yet stay at one of the smaller places like Casa Mexicana or Blue Angel.

Review by: Anonymous
Date stayed December 31, 2011

2 out of 5

Staff was nice and attentive, and the pool area is pleasant and well maintained. The food was rather bland, redundant, and the variety was slim. The room was clean, and the sea view was good but across the street. The wire-less Internet connectivity in the room was nonexistent. The gear wash-down tanks and lockers were great. Over-all it was a low average facility. There are many better economical, clean, and accomodating hotels on the Island.

Review by: DiverDown
Date stayed December 28, 2011

5 out of 5

I had read some reviews that were bad,talking about poor food, unfriendly staff, hard beds (they were firm but not what I would call hard), no hot water and on and on. We didn't have any problems what so ever and would reccomend this hotel with 2 thumbs up. There was enough different kinds of food that if you went away hungry it was your own fault. Would NOT reccomend the Grayline shuttle service. They will charge you more money when you want to leave the airport and then they are not around when it comes time to leave or pay for your taxi. They are a poorly run business.

Review by: scubadiver 75
Date stayed December 26, 2011

3 out of 5

The hotel staff and location are great. They need to improve their food selection. lunch consists of some salads, pasta and what is left over from the night before. the pool snack bar is a better choice for lunch. there idea of evening entertainment is playing bingo, or movie night, no shows, no music. The diving is really great, 200ft. visabilty, really wonderful dive boat crews.

Review by: C. K.
Date stayed December 22, 2011

4 out of 5

the staff were incredibly friendly, caring and professional. It was hard to say goodbye to many of them! All inclusive package was a great deal. Hotel is not really fancy but it is comfortable, clean and in a perfect location. Dive Paradise shop across the street - took my full certification course with them and it was a fantastic experience. Can't wait to go back to Cozumel and will stay at Hotel Cozumel and Resort.

Review by: CJCJ
Date stayed December 19, 2011

4 out of 5

Nice hotel in a good location, its a 20 minute walk to town where all the restaurants are. Huge pool and gorgeous patio area. Great staff. Free WIFI. Dive shop on site. The food was good but we only bought the breakfast package and ate in town the rest of the time. Yes the hotel could use a little renovation but we thought it was a good value. The only negative is that we could hear everything going on the the halls and next door despite the obvious thick room walls. Not a big deal since everybody was diving and on the same sleep schedule.

Review by: cnorris1
Date stayed December 15, 2011

4 out of 5

Great place for divers. Nice daily buffet and also fresh fajita/taco bar at pool. Cocktail selection was excellent. Dive Paradise across the way has special deals, etc. and nice staff with variety of boats. The staff all the around were friendly and professional. Some fun PG activities at night. Here are THREE things they can improve. Cut the price of Spa treatment in half. At $80hr for massage, no one was buying. Beware the rental scooters, mine had a busted signal light. They should also let diners bring food into the adjacent bar so single travelers can eat while watching sports, etc. on TV.

Review by: Gonzodiver
Date stayed December 14, 2011

5 out of 5

My ninth trip to COZ, my eighth staying at the HCR, and it is what it is, there's no better place to stay. Close to town, nice rooms, food services, hotel activities, the whole package is great, that's why I stay there all the time, oh, the diving is super, too! Trying to coach (heavily) my scuba shop whereas instead of those other guys "up the road" we'll stay at the HCR from now on. Already planning my next mission, diver away!

Review by: Seawolf5
Date stayed November 26, 2011

4 out of 5

Great for divers! Couldnt be more convenient. We enjoyed breakfast daily but didnt go for all inclusive...liked venturing into town for absolutely wonderful food/restaurants. Enjoyed staying by the pool after diving - bar service great! - kept away from big cruise ship days in town...too crazy. Would recommend this resort to friends and family alike.

Review by: BJAC
Date stayed November 22, 2011

4 out of 5

This hotel has a great location at a great price. It is a short walk downtown and right across the street from the beach. Scuba and snorkeling couldn't be more convenient. The staff was friendly and the activity crew was great. The food was good and had good variety. The rooms were clean and the pool was great. Overall, a great experience!

Review by: Dan R.
Date stayed November 14, 2011

2 out of 5

Stay dates: 10/30/2011 thru 11/05/2011 Overall the hotel just misses on almost everything. With a little effort on their part, it could be so much more. Upon arrival we had reservations for a pool view room and instead we got the parking lot view. Granted there was a slight ocean view but you were looking through the palm trees. The room appeared clean upon first look but the floors were dirty and the the drawers were musty smelling. The bed was as hard as concrete and the pillows were just as hard and resembled basketballs. I've never slept so bad in a hotel before. The next morning we asked about different pillows and were told that was all they had. Thank goodness for the store in town 'cause I went and bought my own! Another item of discontent was that for 4 of the 7 days we stayed, there was no hot water for showers. The resort is an all inclusive so the food and well drinks are included. The food was buffet style for each meal and was pretty good. The hotel was pretty empty when we first got there and at that time the drinks were good. But as the week went on they became more and more watered down. The pool is beautiful and clean. However it does need maintenance. Stains on the edges, missing some tiles, etc. The hot tub never worked the entire time. We arrived on Sunday and was told it would be running by Tuesday. Didn't happen! The staff was okay... some were very very helpful and others not so much. Several times we ordered drinks and no one ever came back with the drink. The location is in zone three and is fairly close to town. You can walk, should you choose to but its only a $6.00usd taxi ride to the passenger ferry area where the main square is and shopping. We are not divers but Dive Paradise is onsite and across the street. It's our understanding that this is a very well know establishment and a lot of divers stay at the hotel because of it. The hotel is not ocean front but does have an underground tunnel that goes below the street to the beach club side. The bar service is sporadic. Most of the time you have to go to the bar for service. We can't wait to go back to Cozumel but we won't be staying at this hotel again.

Review by: SAT and SHD
Date stayed November 7, 2011

4 out of 5

It's a great dive/family resort. Food was good. Wait staff was excellent! Dos xx lager on tap always cold!!! Get a pool view room. Beach area across road was great! Nice swim area. Dive lockers beside pier with fresh water wash tanks. Plenty of room to hang up gear to dry. We always use pepe's scuba for diving. They picked us up every am at 9 on the pier. Best dive shop on island! Abdias is a great dive master! Cozumel digital creations for underwater dive video. Look for ours on YouTube. Cozumel scuba 2011 or Cozumel digital creations. This is a laid back dive resort. Mostly buffets for food and walk up bar service. We had several picky eaters in our group and everyone always found something to eat. The lime soup and tomatoa soup are both great!!! If you want full menu meals and wait staff skip this place.the cozumel palace is 1/4 mile toward town and double the price go there for 5 star service. Everyone is in dive gear or swimtrunks here. Activities were fun but it's not a full production like a cruise ship. Quiet most of the time. Activity staff did a very good job with dance lessons and daily water volleyball. Pool side grill will cook anything u like just ask. Fish tacos fajitas cheese burger etc... Make sure and book all inclusive before you arrive otherwise it's about $70 per room per day extra. We paid $100 a day with orbits for 7 days all inclusive king room. Wifi is great in lobby and around pool. It's pretty good in rooms. We were able to use skype video to call home with no problems. 5 min walk to the mega or jimmy buffets and 10 min walk to shopping area. Or $4-6 cab ride anywhere downtown area. If you have a problem the hotel staff will bend over backwards to resolve it. However they cannot and will not negotiate prices if you make a mistake or orbits makes a mistake in booking. Make sure you book what you want before you leave home!!!!!!! All in all great vacation and we will be back next year.

Review by: Dkwixson
Date stayed October 17, 2011

4.6 out of 5

I've stayed at this hotel over the years as it has transitioned from one owner to the next... It is walking distance to San Miguel, well positioned on the waterfront, has a very good meal, free parking, good security, several amenities and very well priced. I would not hesitate to return. When asked, others staying here had the same opinion.

Review by: Anonymous
Date stayed December 17, 2008

Hotel Cozumel & Resort Cozumel photos

Hotel Cozumel & Resort Cozumel Exterior
Exterior
Hotel Cozumel & Resort Cozumel Activities
Activities
Hotel Cozumel & Resort Cozumel Beauty salon
Beauty salon
Hotel Cozumel & Resort Cozumel King room
King Room
Hotel Cozumel & Resort Cozumel Restaurant
Restaurant
Hotel Cozumel & Resort Cozumel Swimming pool
Swimming pool
Hotel Cozumel & Resort Cozumel Amenity
Amenity
Hotel Cozumel & Resort Cozumel Room
Room
Hotel Cozumel & Resort Cozumel Beach
Beach
Hotel Cozumel & Resort Cozumel Buffet
Buffet
Hotel Cozumel & Resort Cozumel Lobby
Lobby
Hotel Cozumel & Resort Cozumel Standard room
Standard Room
Hotel Cozumel & Resort Cozumel Aerial view
Aerial view
Hotel Cozumel & Resort Cozumel Bathroom
Bathroom
Hotel Cozumel & Resort Cozumel Exterior
Exterior
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