Holiday Inn Express Hotel & Suites Tulsa South Bixby

Holiday Inn South Tulsa (81st St) After my recent stay at Holiday Inn South Tulsa, I WOULD NEVER recommend this hotel due to their terrible service. The hotel itself was fine, nothing special, nothing exceptional. Throughout my stay the staff was par, however, they lost a valuable package and the staff was not only negligent in handling in the issue, they've been avoiding resolving the issue. The manager confirmed that his Front Desk Staff signed for the package, they have video of the package being locked away...then it gets 'fuzzy' and they are unsure what happened. That one conversation with the manager was the only, after over a dozen un-returned emails, phone messages and messages with the front desk staff. The last time I spoke to a Front Desk Staff employee, her response to me was, "He [the manager] won't be calling you back, just try corporate". Not only have I yet to hear back from corporate (this is a bit understandable as they are HUGE) but I still have failed to hear from the manager. It has been 2.5 months. I myself work in the Hospitality Industry and understand things happen, things with large staffs, lots of people coming and going, conferences, etc. however, a deafening silence in addressing a serious concern is not only unprofessional, it's inappropriate and demeaning to the issue. Bottom line--if you want any form of customer service, steer away from this Holiday Inn, they won't be listening to hear your complaint or attempt to resolve your situation.

JJprasad001 wrote on November 30, 2011