Hilton Garden Inn Jacksonville Downtown Southbank

My stay at the Hilton Garden Inn was very nice. I was only there for one night on business. The location was possibly not in the greatest neighborhood but I never felt unsafe and it was very close to the riverwalk on the south side. It was very easy to access the interstate from this location. The staff was friendly, efficient and helpful, the lobby was very pretty and the hotel aesthetics were very nice. There was also a separate little snack bar next to the front desk from which you could purchase snack items and drinks. There was a small outdoor pool and hot tub located directly in front of the lobby/restaurant area. My room was very clean and comfortable, everything is very new. There was a microwave and a small refrigerator as well. The bed was very nice and comfortable. The bathroom had a shower only, no bathtub, but it was all very nice and modern as it is a new building. I ordered room service for dinner and it was decent, not spectacular, but large portion sizes and friendly and efficient service. I also appreciated the fact that check-out was a breeze. The drawbacks to my experience during my stay were the following: the parking garage ($9/night) was across the street from the hotel lobby with no covered crosswalk and it was raining hard the whole time I was there which meant walking through the rain from my car to the lobby. Fortunately, they had umbrellas provided that you could use to walk back and forth. Secondly, the breakfast was only one, all-inclusive buffet-style option that was not included in the cost of the hotel room and a room service option was not offered. Since I only wanted something light and possibly by room service, I did not want to pay the higher price ($12.95) for the entire meal. It did, however, look very nice with many choices. Finally, the hotel room doors slammed really loudly, so that was disturbing until all my neighbors went to sleep. But overall, I was impressed with the facilities and enjoyed my stay. I would be happy to stay there again.

Veronicawinston wrote on December 16, 2011