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Hard Rock Hotel & Casino Albuquerque
3 Stars11000 Broadway Southeast Albuquerque NM 87105
|
Rating
|
|
|---|---|
| Cleanliness | 5 |
| Facilities | 5 |
| Service | 5 |
| Location | 5 |
| Pricing | 5 |
| Overall | 5 |
Location
Located just 7 minutes south of the Albuquerque airport, the Isleta Casino & Resort is close to the area attractions such as National Atomic Museum Store, Natural History Museum, Pueblo Cultural Center and American International Rattlesnake Museum.
Rooms
The property offers modern accommodation units that are well appointed with flat-screen TV, alarm clock and wireless Internet access.
Restaurant
Guests at Hard Rock Hotel & Casino Albuquerque can dine at any of the three onsite speciality restaurants where delicious cuisines are served. There is also a lounge bar where the guests can relax before ending their day.
General
Hard Rock Hotel & Casino Albuquerque also caters to the business travellers with the state spacious banquet and meeting space, business services centre and the wireless internet access. Guests can have a relaxing lap at the swimming pool or refresh themselves at the spa onsite.
Additional Information
- 7 min drive to the Airport (Albuquerque)
Hotel Facilities
- Airport Transfer
- Casino
- Faxing Facilities
- Internet Access - High Speed
- Restaurant
- Swimming Pool - Indoor
- Banquet Facilities
- Concierge
- Golf Course
- Laundry Services
- Room Service
- Swimming Pool - Outdoor
- Bar / Lounge
- Conference Facilities
- Gym / Fitness Facilities
- Photocopying Facilities
- Spa / Wellness Centre
Room Facilities
- Alarm Clock
- Wireless Internet Access
- Ensuite / Private Bathroom
- Flat Screen TV
Hard Rock Hotel & Casino Albuquerque Guest Reviews
The biggest thing probably hurting this hotel is the clientel. We have stayed twice now at the Hard Rock ABQ with our kids while visiting relatives in town. The hotel is nice enough, the rooms are clean, and there is a nice pool for the kids to play in. There was no mini fridge and the TV took almost 2 min to come on after making clicking noises over and over again. The kids were really surprised too when they tried to add more warm water to their bath and cold water came out the shower head above them even though it was not set to. The problem is during both trips we lost at least one night of sleep due to drunk neighbors coming in during the middle of the night, cussing and swearing and waking everybody up. Our first night this stay we had to call the front desk 3 times and finally after their third warning security evicted them from the hotel. Again not exactly the hotels fault that they have rude guests. The biggest thing I would have liked would have been a followup the next day to see if we felt the problem was resolved. When we checked out they did not even ask how our stay was. I'm really not sure if we will ever stay here again after having two bad experiences with other guests. As other people have mentioned the casino is way too smokey. You'd think a more modern hotel like this would have a better ventalation system.
Ace007 wrote on December 28, 2011
The hotel was big, clean, decorated very nicely. The staff was all great we had a basic king room & it was great the bathroom was clean & nice, the room was nice & clean the bed was very comfortable the best ever for a hotel also the sheets were awesome!!!! The casino was also very nice clean friendly, the food was great!!! Will recommend to all!!!
Sweetie1978 wrote on November 29, 2011
We got married on 11.11.11 and decided to stay somewhere we had not yet visited and spend our money domestically in the U.S. The first part of our trip was relaxing in Santa Fe and we wanted an exciting place to stay in the city of Albuquerque. This was a one resort destination! Luxury, security, gaming, excellent staff, room service, and employees. We could have not asked for more!
Venusgrace wrote on November 24, 2011
After reading reviews, I was very nervous about staying at HRA. BUT much to my surprise, the place was quite, my room was very clean and very comfortable. The staff was nice and helpful. Keep in mind this stay was on a Wednesday night, not a weekend. I could tell getting close to the casino the smoke was insane but I didn't smell it in the lobby or my room.
aadams wrote on November 22, 2011
The two women that helped us could not find our reservation and were rude. They attempted one time to find with our confirmation number and told us we did not have a room and gave up. The man that did find the room was nice.The room was not the room we had requested with resort view, the TV did not work and there was not a coffee pot in the room.
Markella wrote on November 20, 2011
See all reviews
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