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Four Points By Sheraton Houston Southwest

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Four Points By Sheraton Houston Southwest

Four Points By Sheraton Houston Southwest

3 Stars

2828 Southwest Freeway Houston TX 77098-4502


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Four Points By Sheraton Houston Southwest ExteriorFour Points By Sheraton Houston Southwest Conference roomFour Points By Sheraton Houston Southwest LoungeFour Points By Sheraton Houston Southwest Conference room
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Rating criteria
Rating
Cleanliness 3
Facilities 3
Service 5
Location 4
Pricing 2
Overall 3.4
Strategically set on the intersection of Katy Freeway and Sam Houston Tollway, Four Points by Sheraton Houston West makes for a convenient stopover for travellers visiting Houston. This value-for-money hotel places tourists within two miles from shopping venues such as Memorial City Mall. Vacationers also tee off at Lakeside Country Club and Royal Oaks Country Club and play tennis at Westside Tennis Club.

Location
Four Points by Sheraton is in West Houston, close to bus stations. While in this part of Texas, holidaymakers go bird watching at Houston Audubon Society and take leisurely strolls later at Nottingham Park.

Rooms
The comfortable rooms and suites are outfitted with air conditioning, cable TV, wireless Internet access, in-room movies, iron/ironing board, refrigerator, coffee- and tea-making facilities and en suite bathroom with shower and hairdryer. Crib is available on request.

Restaurant
Diners at Houston West Sheraton Hotel sample delectable contemporary dishes at the on-site restaurant and grab after-dinner nightcaps at the hotel bar. For more dining options, check out restaurants and cafes in the area.

General
At Four Points by Sheraton Houston West, visitors unwind by the pool after exercising at the fitness centre on site. This pet-friendly and smoke-free hotel provides city shuttle service and Wi-Fi access at the lobby for added convenience. On-site parking is available.

Hotel Facilities

  • Bar / Lounge
  • Conference Facilities
  • Lobby
  • Restaurant
  • Business Centre
  • Disabled Facilities
  • Parking Facilities
  • Room Service
  • Cafe
  • Gym / Fitness Facilities
  • Reception
  • Swimming Pool - Outdoor

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Modem / Data Port Connection
  • Telephone
  • Cable / Satellite TV
  • Internet Access
  • Refrigerator
  • Voicemail
  • Ensuite / Private Bathroom
  • Iron / Ironing Board
  • Tea and Coffee Making Facilities

Four Points By Sheraton Houston Southwest Guest Reviews (21)


Four Points By Sheraton Houston Southwest
3 out of 5

Extra attention needed, 1st room the curtains were not closing. The sink was clogged. The whole hotel Key system was down and every time you need someone to guide you to your room and open the door. It was new years eve but I'm sure if they pay extra they can get it fixed as an emergency but instead they said it will be fixed after 2 days (money saving vs clients satisfaction? maybe..)

Alqasim wrote on January 2, 2013


Four Points By Sheraton Houston Southwest
4 out of 5

This was my second stay here and it was as good as the last one. Very courteous staff, decent well priced bar in the lobby, good facilities, fast internet. When I am in town, its usually a case of business & pleasure - this hotel suits me well and I will definately stay here again. Its also quite close to Houston Galleria, Rice University, Museum District & Hermann Park and about 15-20 mins depending on traffic from Downtown.

Ronnieg wrote on May 1, 2012


Four Points By Sheraton Houston Southwest
5 out of 5

booked this on-line at a great price and had not hassles with anything. I will make sure and book with the again.

Dunner wrote on January 18, 2012


Four Points By Sheraton Houston Southwest
4 out of 5

It's good to stay here, except the mistake on the billing. But it was solved right away. The price is a little higher than other places, but I will still recommend this hotel to my friends.

Aliciayayy wrote on December 31, 2011


Four Points By Sheraton Houston Southwest
1 out of 5

I arrived in late afternoon so I decided to sit on the bed and watch tv. I realized my rear end was wet and I smelled the bed and it was urine. I told the front desk manager and she said her housekeeper advised her the beds had indeed been changed. I assured her that it was urine and I was appalled. She said to call her if I ever came back to the hotel and she would see "what she could do". There wasnt even an offer for comp'd drinks for this! She changed my room and then I realized this is par for the course for this hotel. No urine this time, but incredibly damp and smelly. I wont be using this hotel in Houston anymore. Especially after I explained that it was urine, she should have bent over backwards for me and I feel they simply wrote it off.

Notgonnausethishotelnomo wrote on December 13, 2011


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Overall Guest Rating

Overall3.4 out of 5
Cleanliness3 out of 5
Facilities3 out of 5
Service5 out of 5
Location4 out of 5
Pricing2 out of 5

Four Points By Sheraton Houston Southwest Guest Reviews

SortBy:

3 out of 5

Extra attention needed, 1st room the curtains were not closing. The sink was clogged. The whole hotel Key system was down and every time you need someone to guide you to your room and open the door. It was new years eve but I'm sure if they pay extra they can get it fixed as an emergency but instead they said it will be fixed after 2 days (money saving vs clients satisfaction? maybe..)

Review by: Alqasim
Date stayed January 2, 2013

4 out of 5

This was my second stay here and it was as good as the last one. Very courteous staff, decent well priced bar in the lobby, good facilities, fast internet. When I am in town, its usually a case of business & pleasure - this hotel suits me well and I will definately stay here again. Its also quite close to Houston Galleria, Rice University, Museum District & Hermann Park and about 15-20 mins depending on traffic from Downtown.

Review by: Ronnieg
Date stayed May 1, 2012

5 out of 5

booked this on-line at a great price and had not hassles with anything. I will make sure and book with the again.

Review by: Dunner
Date stayed January 18, 2012

4 out of 5

It's good to stay here, except the mistake on the billing. But it was solved right away. The price is a little higher than other places, but I will still recommend this hotel to my friends.

Review by: Aliciayayy
Date stayed December 31, 2011

1 out of 5

I arrived in late afternoon so I decided to sit on the bed and watch tv. I realized my rear end was wet and I smelled the bed and it was urine. I told the front desk manager and she said her housekeeper advised her the beds had indeed been changed. I assured her that it was urine and I was appalled. She said to call her if I ever came back to the hotel and she would see "what she could do". There wasnt even an offer for comp'd drinks for this! She changed my room and then I realized this is par for the course for this hotel. No urine this time, but incredibly damp and smelly. I wont be using this hotel in Houston anymore. Especially after I explained that it was urine, she should have bent over backwards for me and I feel they simply wrote it off.

Review by: Notgonnausethishotelnomo
Date stayed December 13, 2011

3 out of 5

Near museum area. However, one staff refused to give my receipt when I checked out.

Review by: AbcDefgFjddfkkbvc
Date stayed December 13, 2011

4 out of 5

Noisy room because the Rd 59, they need to do something with this issue...

Review by: TPACO
Date stayed December 12, 2011

4 out of 5

The air conditioner... very very noisy.... difficult to hear the TV. The TV sound... very tin like sound... not sure why. The key... never worked. it always took two trips to the desk to get someone to come let us in. The beds... wonderful. The staff.. very nice.. helpful... pleasant. The location... really close to our needs. So... the positives balanced the negatives. I would complain more next time but it was Thanksgiving... and we were all in good spirits and just coped.

Review by: mcgets
Date stayed November 27, 2011

3 out of 5

Clean, friendly staff but the hotal was not prepared to serve the number of guest that showed up. Long waiting time to eat but the food was cooked well.

Review by: Waiting for Service
Date stayed November 6, 2011

1 out of 5

Not a High Class Joint to say the least. Did not like that they required an additional $100 at check in. They did not disclose this when I prebooked and had to pre pay for the room. Crooked way of doing business.

Review by: Anonymous
Date stayed November 1, 2011

2 out of 5

Besides free bottled water in the room, location, and a comfy bed, the overall appearance of the hotel left a lot to be desired in the terms of cleanliness and a polished look, which I have come to expect from a Starwood Property. My front desk lady could stand to polish her people skills as well.

Review by: Shewhosees
Date stayed October 25, 2011

3 out of 5

Overall I guess I got what I paid for. The price was right, super cheap, but the room and staff left a little to be desired. The women's restroom in the lobby stank like rotten gym socks, my bathroom door in my room wouldn't close and the sink smelled of mildew every time I ran the faucet. The staff wasn't terrible, but they did fail to mention the $100 hold they put on your card until they presented the room keys. Even though I had book through Orbitz, they still required a credit card for a $100 hold in case we destroyed the room. I booked through another site at The Four Seasons and that wasn't required, which I found odd given The Four Seasons is a much nicer hotel.

Review by: mrs. nhp
Date stayed October 24, 2011

3 out of 5

The hotel is what I have come to expect from Four Points. If there was one thing that I would have to criticize, it would have to be that my room was right by the stairwell, and throughout the one night that I was there, the door to the stairwell would slam shut when peolpe would enter. Other than that, clean, quiet and reasonably priced.

Review by: Suaavve
Date stayed October 21, 2011

3 out of 5

Room is good. Service is fine. Price is nice. However, the hotel is adjacent to the freeway and the noise from car is substantial. The Air Condition is even more noisy, (but covers the car noise also.)

Review by: Larry 5
Date stayed October 11, 2011

2 out of 5

Close to freeway noisy but it is alright in hall ways. It was prepaid but i still had to pay $50 deposit, because the way i was perceived as %$5&&.

Review by: Mr. baldi
Date stayed October 9, 2011

4 out of 5

Hotel was one of the best ive stayed at! Staff was very attentive and took care of every need. I will definetly stay there again!

Review by: cfishie
Date stayed October 7, 2011

5 out of 5

The hotel is fairly new, clean and nice. There are no white gloved doormen, nor fancy salons or spas, but for the price, this place is a rare find. The staff are always friendly and helpful...any hour, any day, every staff member, every stay! The hotel is right next to the freeway, but more importantly, THE freeway! The one that serves the heart of Houston's business district and medical center. Whether for fun, business, education, or medical needs, I check with this hotel FIRST!

Review by: ShopperNurseBusinessGirl
Date stayed August 14, 2011

3 out of 5

The room and amenities were as expected, however, my wife and I both smoke. [...]Everything else was excellent. The staff was helpfull and courteous. The hotel was clean and well maintained.

Review by: Mark
Date stayed August 2, 2011

3 out of 5

Nice room, don't recommend staying on the freeway side. Very clean.

Review by: B
Date stayed July 11, 2011

3 out of 5

It was ok don't like the restroom but good for price

Review by: kidda
Date stayed July 4, 2011

Four Points By Sheraton Houston Southwest photos

Four Points By Sheraton Houston Southwest Exterior
Exterior
Four Points By Sheraton Houston Southwest Conference room
Conference room
Four Points By Sheraton Houston Southwest Conference room
Conference room
Four Points By Sheraton Houston Southwest Café
Café
Four Points By Sheraton Houston Southwest Hotel room
Hotel Room
Four Points By Sheraton Houston Southwest Exterior
Exterior
Four Points By Sheraton Houston Southwest Lounge
Lounge
Four Points By Sheraton Houston Southwest Fitness room
Fitness Room
Four Points By Sheraton Houston Southwest Swimming pool
Swimming pool
Four Points By Sheraton Houston Southwest Reception
Reception
SSLA Better Business Bureau Program
Orbitz