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Fiesta Americana Cozumel - All Inclusive

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Fiesta Americana Cozumel - All Inclusive

3 Stars

Carretera Costera Sur A Chankanaab Km 7.5 Hotel Zone Cozumel Quintana Roo 77600


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Fiesta Americana Cozumel - All Inclusive ExteriorFiesta Americana Cozumel - All Inclusive RoomFiesta Americana Cozumel - All Inclusive Swimming poolFiesta Americana Cozumel - All Inclusive Exterior
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Rating criteria
Rating
Cleanliness 5
Facilities 4
Service 5
Location 4
Pricing 5
Overall 4.6
The Fiesta Americana Cozumel - All Inclusive has everything that you need for an unforgettable vacation adventure in one of Mexico's classic resort destinations.

Location
The Fiesta Americana Cozumel is located at Cozumel's best diving point, close to the Palancar Reef and 15 minutes from the downtown San Miguel as well as just steps away from Chankanaab.

Rooms
Each of the 224 comfortable and pleasantly decorated guestrooms at the resort feature a host of modern amenities and come with a private balcony. Attentive room service is also available for your convenience.

Restaurant
Guests can savour a variety of delicacies in the relaxed atmosphere of Fiesta Americana Cozumel's onsite restaurants and later enjoy a fine drink at the cocktail bar.

General
A well-appointed meeting room is also available at Fiesta Americana Cozumel - All Inclusive for your business conferences and seminars. During free time, guests can take a refreshing dip in the swimming pool or enjoy a range of water sport activities such as diving, snorkelling and jet skiing.

Additional Information

  • 11.2 km to the Airport (Cozumel)

Hotel Facilities

  • Bar / Lounge
  • Disabled Facilities
  • Reception
  • Safe Deposit Box
  • Cafe
  • Faxing Facilities
  • Restaurant
  • Swimming Pool - Outdoor
  • Conference Facilities
  • Internet Access - High Speed
  • Room Service

Room Facilities

  • Air Conditioning
  • Telephone
  • Ensuite / Private Bathroom
  • Hairdryer

Fiesta Americana Cozumel - All Inclusive Guest Reviews (8)


Fiesta Americana Cozumel - All Inclusive
2 out of 5

A recent stay at the on this property seemed like a great idea, until arrival. While the hotel itself is fine enough, I was there to dive and what a miserable experience. The on site dive operator should be avoided at all cost. The dive operator is in the business of pushing the divers through without any consideration to delivering to the divers what they came and paid for. The dive operator cut the 2nd dives short and selected dive sites very close to their dock in order to get the next round of divers on thier boats faster or to end their day early each of two days I dove with them with disreguard to the divers. This was such an issue, I checked out of the hotel 3 days into a week long stay. I came to dive and was not going to continue being robbed of this opportunity by the dive operator due to their poor operational approach. The dive operator actually became hostile when asked about my concerns and comments of unsafe dive practice I observed as well. Upon contacting this travel site with my concerns, they were awesome in helping make new reservations on the island. This travel site will have my buisness for a very long time in the furture due to this great customer service and concern. Avoid this dive operator at all cost, I did and ended up have a great dive vacation the last 4 days!

Chris G wrote on January 16, 2012


Fiesta Americana Cozumel - All Inclusive
5 out of 5

We are just back from the Fiesta Americana at Cozumel. Our family had a great time! We have been several times (14 or more!) in the Caribbean and Mexico. Most of the times we stayed in hotels with more stars (including the Ritz in Cancun). The Fiesta has definitively the best quality/price balance and it is better than many of the 4-5 stars hotels we have been. Definitively Cozumel is one of the best locations. Nothing to do with the crowded Cancun and Playa del Carmen and the reef is spectacular! The hotel's staff at the Fiesta, in particular at the restaurants, is wonderful. They were always available to help, kind and giving personal touches at any occasion. The room was clean and space was just perfect. Spending a little more, we had a room on the 7th floor (724) with a wonderful view from the nice balcony that was priceless. The food was delicious and most of the times exceeding the quality over the price balance with a great variety. We went to Tulum using public bus/ferry transportation without any problem. The best experience we had was with the Dive House that is inside the Fiesta. My husband, 11 year-old son and myself became PADI certified. Javier Romero was our instructor. He was outstanding! Very professional, knowledgeable, reassuring and patient! I absolutely recommend diving with him as an instructor or guide. Few years ago, I had a bad experience during a “resort dive” at the Caymans with an awful instructor. Javier was patient but still professional and helped me to get through the course without missing anything and relaxing. My son is only 11-year old and had no problems in following and enjoying all the teaching of Javier. He remembered to do under the water every of the clear and effective instructions that Javier told him at the surface. We have already to go back for Easter and have Javier as our guide. He is the best!

SpaTorX3 wrote on January 4, 2012


Fiesta Americana Cozumel - All Inclusive
3 out of 5

Great location, diving, snorkel. Fresh and tasty food. Clean. Rooms need to be updated, too old.

peter67 wrote on December 30, 2011


Fiesta Americana Cozumel - All Inclusive
3 out of 5

My fiance and I just got back from 4 nights at the Fiesta Americana Cozumel. While we had a good time and believe we got a good value for what we paid, we would probably not go back. The hotel is more outdated than it shows in the photos. The roof of the main building is falling down a bit in parts and you can tell some things have several coats of paint on them having been repainted SO many times. We rented a Tropical Casita and it was spacious as the picture suggested. It was very musty and all of our clothes reeked of that mustiness after we got home. If you are at all afraid of snakes, large black hairy spiders or iguanas, I would not recommend this room selection as we encountered all of these right outside of our room and on our balcony during our stay. We liked that there were ceiling fans and a screen door to the balcony so you didn't have to run the AC nonstop. Our bathtub/shower left a LOT to be desired. It's like a cave - curved with gray tiles that show their age. Housekeeping knocked on our door without fail by 9:30 am each day. We like to sleep in on vacation so this was unfortunate. They always agreed to come back later when asked, but it still woke us up. We weren't provided with a do not disturb sign - that would have been nice. I'm not sure if it was because we were there during the holidays, but there were a LOT of kids there ranging from newborn to teenager. They pretty much take over the pool, playing games, yelling and splashing around as kids do. If you're looking for a relaxing adult vacation where you can get some peace and quiet by the pool, this would not be the location for you. It was annoying at times, but for the most part we were able to enjoy ourselves at the pool. The food is challenging. By the 2nd to last day of the trip we finally figured out that they will make eggs to order for you at breakfast. No one really explains things to you when you get to the resort so we were left to ourselves to figure out where each meal was served. You get a list of the hours of the meals available at check-in, but not their locations. There was definitely variety in the meals for lunch and dinner (not so much for breakfast) although none of it was of a very high quality. We had a sandwich from the deli one day and that was pretty good. The food made my fiance's stomach upset for about the first 3 days of the trip, unfortunately. Room service was not good, although it did come quickly. The staff was all very friendly, some much more than others. We rented scooters through the concierge one day and drove around the island. It cost us about $100 total for each of us to have a scooter for a day. That was by far the most enjoyable day of our trip. The island is far more rugged than I would have guessed. On our scooter adventure we stopped by a couple of different beaches and had cervezas. We also had a late lunch and cocktail at Coconuts, which was the highlight of our trip. Such a fun place! We learned after renting the scooters that if you want to do any excursions you need to be able to pay in cash. They just don't really do credit cards there, which is understandable - its Mexico.

DaDaDa20 wrote on December 26, 2011


Fiesta Americana Cozumel - All Inclusive
4 out of 5

I have stayed at FA many many times and I will continue to stay here on my dive trips to the island. The friendly caring staff is like family by now. Its a great spot as it is not far from the numerous dive sites. Pedro, Sergio, Xavier and front desk staff are always there to help in any way they can. As a solo traveler they are watching out for me and truly care. The hotel is immaculate as are the rooms. My only suggestion is they MUST do something about the food. Rarely was any thing hot. The only hot food was when it was cooked individually for you on the grill. The soups (when hot) were excellent as were the pasteries. The coffee shop was a nice added touch. You will never go hungry and always find something to enjoy amongst the many choices. The waiters was friendly too and tried very hard to please. All in all it was a great trip once again.

Islandgirl007 wrote on December 26, 2011


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Overall Guest Rating

Overall4.6 out of 5
Cleanliness5 out of 5
Facilities4 out of 5
Service5 out of 5
Location4 out of 5
Pricing5 out of 5

Fiesta Americana Cozumel - All Inclusive Guest Reviews

SortBy:

2 out of 5

A recent stay at the on this property seemed like a great idea, until arrival. While the hotel itself is fine enough, I was there to dive and what a miserable experience. The on site dive operator should be avoided at all cost. The dive operator is in the business of pushing the divers through without any consideration to delivering to the divers what they came and paid for. The dive operator cut the 2nd dives short and selected dive sites very close to their dock in order to get the next round of divers on thier boats faster or to end their day early each of two days I dove with them with disreguard to the divers. This was such an issue, I checked out of the hotel 3 days into a week long stay. I came to dive and was not going to continue being robbed of this opportunity by the dive operator due to their poor operational approach. The dive operator actually became hostile when asked about my concerns and comments of unsafe dive practice I observed as well. Upon contacting this travel site with my concerns, they were awesome in helping make new reservations on the island. This travel site will have my buisness for a very long time in the furture due to this great customer service and concern. Avoid this dive operator at all cost, I did and ended up have a great dive vacation the last 4 days!

Review by: Chris G
Date stayed January 16, 2012

5 out of 5

We are just back from the Fiesta Americana at Cozumel. Our family had a great time! We have been several times (14 or more!) in the Caribbean and Mexico. Most of the times we stayed in hotels with more stars (including the Ritz in Cancun). The Fiesta has definitively the best quality/price balance and it is better than many of the 4-5 stars hotels we have been. Definitively Cozumel is one of the best locations. Nothing to do with the crowded Cancun and Playa del Carmen and the reef is spectacular! The hotel's staff at the Fiesta, in particular at the restaurants, is wonderful. They were always available to help, kind and giving personal touches at any occasion. The room was clean and space was just perfect. Spending a little more, we had a room on the 7th floor (724) with a wonderful view from the nice balcony that was priceless. The food was delicious and most of the times exceeding the quality over the price balance with a great variety. We went to Tulum using public bus/ferry transportation without any problem. The best experience we had was with the Dive House that is inside the Fiesta. My husband, 11 year-old son and myself became PADI certified. Javier Romero was our instructor. He was outstanding! Very professional, knowledgeable, reassuring and patient! I absolutely recommend diving with him as an instructor or guide. Few years ago, I had a bad experience during a “resort dive” at the Caymans with an awful instructor. Javier was patient but still professional and helped me to get through the course without missing anything and relaxing. My son is only 11-year old and had no problems in following and enjoying all the teaching of Javier. He remembered to do under the water every of the clear and effective instructions that Javier told him at the surface. We have already to go back for Easter and have Javier as our guide. He is the best!

Review by: SpaTorX3
Date stayed January 4, 2012

3 out of 5

Great location, diving, snorkel. Fresh and tasty food. Clean. Rooms need to be updated, too old.

Review by: peter67
Date stayed December 30, 2011

3 out of 5

My fiance and I just got back from 4 nights at the Fiesta Americana Cozumel. While we had a good time and believe we got a good value for what we paid, we would probably not go back. The hotel is more outdated than it shows in the photos. The roof of the main building is falling down a bit in parts and you can tell some things have several coats of paint on them having been repainted SO many times. We rented a Tropical Casita and it was spacious as the picture suggested. It was very musty and all of our clothes reeked of that mustiness after we got home. If you are at all afraid of snakes, large black hairy spiders or iguanas, I would not recommend this room selection as we encountered all of these right outside of our room and on our balcony during our stay. We liked that there were ceiling fans and a screen door to the balcony so you didn't have to run the AC nonstop. Our bathtub/shower left a LOT to be desired. It's like a cave - curved with gray tiles that show their age. Housekeeping knocked on our door without fail by 9:30 am each day. We like to sleep in on vacation so this was unfortunate. They always agreed to come back later when asked, but it still woke us up. We weren't provided with a do not disturb sign - that would have been nice. I'm not sure if it was because we were there during the holidays, but there were a LOT of kids there ranging from newborn to teenager. They pretty much take over the pool, playing games, yelling and splashing around as kids do. If you're looking for a relaxing adult vacation where you can get some peace and quiet by the pool, this would not be the location for you. It was annoying at times, but for the most part we were able to enjoy ourselves at the pool. The food is challenging. By the 2nd to last day of the trip we finally figured out that they will make eggs to order for you at breakfast. No one really explains things to you when you get to the resort so we were left to ourselves to figure out where each meal was served. You get a list of the hours of the meals available at check-in, but not their locations. There was definitely variety in the meals for lunch and dinner (not so much for breakfast) although none of it was of a very high quality. We had a sandwich from the deli one day and that was pretty good. The food made my fiance's stomach upset for about the first 3 days of the trip, unfortunately. Room service was not good, although it did come quickly. The staff was all very friendly, some much more than others. We rented scooters through the concierge one day and drove around the island. It cost us about $100 total for each of us to have a scooter for a day. That was by far the most enjoyable day of our trip. The island is far more rugged than I would have guessed. On our scooter adventure we stopped by a couple of different beaches and had cervezas. We also had a late lunch and cocktail at Coconuts, which was the highlight of our trip. Such a fun place! We learned after renting the scooters that if you want to do any excursions you need to be able to pay in cash. They just don't really do credit cards there, which is understandable - its Mexico.

Review by: DaDaDa20
Date stayed December 26, 2011

4 out of 5

I have stayed at FA many many times and I will continue to stay here on my dive trips to the island. The friendly caring staff is like family by now. Its a great spot as it is not far from the numerous dive sites. Pedro, Sergio, Xavier and front desk staff are always there to help in any way they can. As a solo traveler they are watching out for me and truly care. The hotel is immaculate as are the rooms. My only suggestion is they MUST do something about the food. Rarely was any thing hot. The only hot food was when it was cooked individually for you on the grill. The soups (when hot) were excellent as were the pasteries. The coffee shop was a nice added touch. You will never go hungry and always find something to enjoy amongst the many choices. The waiters was friendly too and tried very hard to please. All in all it was a great trip once again.

Review by: Islandgirl007
Date stayed December 26, 2011

4 out of 5

I enjoyed every minute of my 4 night stay, first week in December, 2011. Food was excellent and there was lots of variety. Room was nice and clean and the staff kept it that way. King bed was comfortable and I slept great. Snorkeled every day with a shorty wet suit because the water was a little cool for me when the sun wasn't right overhead. Without exception, everyone I talked to - staff or guest - was friendly. Got to practice my Spanish. Very pleasant stay and a good first impression of Cozumel.

Review by: Gary D
Date stayed December 8, 2011

5 out of 5

This was our third vacation at the First Americana Cozumel. We had such a wonderful time. The snorkeling at the hotel is fabulous. The meals are mostly buffet style, but very palatable. For those looking for upscale accommodations with fine dinning, go elsewhere. This hotel is for value shoppers who are looking to have a fun time and do a lot of diving and snorkeling. We love it here because it is away from town and the cruise boats, but not so far that it is a burden to get anywhere on the island quickly. We have been to most of the hotels in Cozumel and when we return we will again stay at the Fiesta.

Review by: Snorkel Dog
Date stayed November 23, 2011

4.6 out of 5

I booked the hotel despite some bad reviews mainly due to the great price but expecting to be a little dissapointed on arrival. I was pleasently suprised, the hotel is quiet traditional mexican in style not like the major identical chain hotels where you could be anywhere in the world. The staff couldnt have been friendlier or more welcoming. The food was great with lots of variety, especialy in 'Reef' which had fantastic traditional mexican food and great steaks. The drinks were great all main brand and not watered down as I have experienced in other all inclusive resorts. My only complaint with the bars is that there was no drink/cocktail list, sometimes its hard to decide what you want without a little inspiration. Overall had a great stay despite the weather, I would definatly stay here again.

Review by: Paul Houghton
Date stayed February 2, 2011

Fiesta Americana Cozumel - All Inclusive photos

Fiesta Americana Cozumel - All Inclusive Exterior
Exterior
Fiesta Americana Cozumel - All Inclusive Room
Room
Fiesta Americana Cozumel - All Inclusive Exterior
Exterior
Fiesta Americana Cozumel - All Inclusive Exterior
Exterior
Fiesta Americana Cozumel - All Inclusive Exterior
Exterior
Fiesta Americana Cozumel - All Inclusive Swimming pool
Swimming pool
Fiesta Americana Cozumel - All Inclusive Beach
Beach
Fiesta Americana Cozumel - All Inclusive Exterior
Exterior
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